African Bank
Reviews and Complaints

COMPLAINT ABOUT FRAUDULENT ACTIVITY ON MY AFRICAN BANK ACCOUNT: ACCOUNT NUMBER: [protected]

On the 13 July 2022 I got telephone call on number [protected] /[protected].In the afternoon. The gentleman introduced himself as African Bank consultant who wanted to assist me on my bank account. The voice sounded like a voice of a man who was speaking in IsiZulu but not fluent in the language. He informed me that he was going to send me text message I should press 1 (accept) to accept the text message, if I did not press 1 my account was going to be frozen. I responded telling him that I don’t trust what he was telling me because I heard stories about scam of that nature, he insisted, but I refused. He fumed and told me that my account was going to be frozen. Indeed, text message came through my phone after few minutes, but I just ignored it until it went off, the text message came more than two times, but I continued to ignore it. Shortly, after that I received text message “Your SMS only roaming has been enabled. Please note that you will not be able to make or receive calls (even in SA) whilst this is enabled “ .

The day continued, to the evening until I noticed that my phone did not have signal. It was common occurrence as the country was struggling with loadshedding stage 4 & 6 , which was affecting network coverage severely. It was displaying “emergency call only “instead of usually displaying” MTN SA “. I slept and woke up the following day (14 July 2022) and experienced same thing , until my partner asked me , why I was not receiving calls as usual . He tried to call my number, but the phone was off. My partner advised me that we should call MTN service provider, using his phone . I was informed by MTN consultant that there might be something wrong with settings so, the consultant gave me USSD code to activate calls and smses. She advised me that the phone should take between 2 to 24 hours to be ok. I patiently waited for the stipulated time, until it was the following day without receiving or making any calls.

The following day ( 15 July 2022) I called MTN again through my partner’s phone as mine was not working. I was informed that my phone was “hacked”, somebody did sim swap. I was shocked as I never did a sim swap and in reaction I request MTN to correct the incorrect, of which they did, according to them . I was informed again to give it 2 to 24 hours for the phone to work perfectly . I waited and few hours I received few calls. I then believed that it was ok . My partner tried to call me in the afternoon of 15 July 2022 but my phone was off. I thought that may be it did not have signal as the loadshedding was continuing. This happened until 16 July 2022 . I took this lightly until I bought airtime and electricity but never received it . I went to the shop to buy groceries on the 16 July 2022, to my surprise I got a response of insufficient funds on my African bank account. This got me worried as I knew that I had sufficient funds.

I could not do anything as it was weekend and the bank was closed. on Monday 18 July 2022 I went to African Bank in Lusikisiki branch, the consultant told me that funds on my account were withdrawn to the amount of R58 000. The withdrawals of funds were done over counter and other funds were sent via cash send. This all happened under the supervision of African Bank, and this came as a surprise as I have got a limit of R6000 per day. The withdrawals were in R10 000 per transaction. This was reported to African Bank fraud department but I was advised to open criminal case at SAPS. I was told that after opening a case, I should get response within 48 hours, of which this did not happen.

I went to SAPS Port St Johns where I opened a case of fraud in the afternoon of 18 July 2022. The following day, 19 July 2022 I went to MTN Mthatha to sort out my phone as the sim card was not working. I was told at MTN that my phone was still hacked, and they tried to sort it and it took them more than 3 hours which proved that the scam was sophisticated,

In conclusion I complain about African Bank whom I have trusted with my funds. I submit The Following:

• I had a limit of R6000 per day, but African Bank allowed somebody to withdraw more than the limit

• The withdrawal was done over the counter which was surprising and gave a reasonable suspicion that it was an inside job

• This affected my health as I was stressed about this situation

• I spent money moving up and down trying to fix the problem

• My family, especially my children were affected as they were on school holiday as a result, I had to make loans for them to have transport money

• I need compensation of damages which I incurred

• I request o to assist me in this regard so that I can be compensated for the costs I incurred, emotional, health and reputation damages I suffered as a result of this fraudulent activities .

• African Bank should take responsibility as they failed to protect my funds .

COMPLAINT ABOUT FRAUDULENT ACTIVITY ON MY AFRICAN BANK ACCOUNT: ACCOUNT NUMBER: [protected]

On the 13 July 2022 I got telephone call on number [protected] /[protected].In the afternoon. The gentleman introduced himself as African Bank consultant who wanted to assist me on my bank account. The voice sounded like a voice of a man who was speaking in IsiZulu but not fluent in the language. He informed me that he was going to send me text message I should press 1 (accept) to accept the text message, if I did not press 1 my account was going to be frozen. I responded telling him that I don’t trust what he was telling me because I heard stories about scam of that nature, he insisted, but I refused. He fumed and told me that my account was going to be frozen. Indeed, text message came through my phone after few minutes, but I just ignored it until it went off, the text message came more than two times, but I continued to ignore it. Shortly, after that I received text message “Your SMS only roaming has been enabled. Please note that you will not be able to make or receive calls (even in SA) whilst this is enabled “.

The day continued, to the evening until I noticed that my phone did not have signal. It was common occurrence as the country was struggling with loadshedding stage 4 & 6, which was affecting network coverage severely. It was displaying “emergency call only “instead of usually displaying” MTN SA “. I slept and woke up the following day (14 July 2022) and experienced same thing, until my partner asked me, why I was not receiving calls as usual. He tried to call my number, but the phone was off. My partner advised me that we should call MTN service provider, using his phone. I was informed by MTN consultant that there might be something wrong with settings so, the consultant gave me USSD code to activate calls and smses. She advised me that the phone should take between 2 to 24 hours to be ok. I patiently waited for the stipulated time, until it was the following day without receiving or making any calls.

The following day (15 July 2022) I called MTN again through my partner’s phone as mine was not working. I was informed that my phone was “hacked”, somebody did sim swap. I was shocked as I never did a sim swap and in reaction I request MTN to correct the incorrect, of which they did, according to them. I was informed again to give it 2 to 24 hours for the phone to work perfectly. I waited and few hours I received few calls. I then believed that it was ok. My partner tried to call me in the afternoon of 15 July 2022 but my phone was off. I thought that may be it did not have signal as the loadshedding was continuing. This happened until 16 July 2022. I took this lightly until I bought airtime and electricity but never received it. I went to the shop to buy groceries on the 16 July 2022, to my surprise I got a response of insufficient funds on my African bank account. This got me worried as I knew that I had sufficient funds.

I could not do anything as it was weekend and the bank was closed. on Monday 18 July 2022 I went to African Bank in Lusikisiki branch, the consultant told me that funds on my account were withdrawn to the amount of R58 000. The withdrawals of funds were done over counter and other funds were sent via cash send. This all happened under the supervision of African Bank, and this came as a surprise as I have got a limit of R6000 per day. The withdrawals were in R10 000 per transaction. This was reported to African Bank fraud department but I was advised to open criminal case at SAPS. I was told that after opening a case, I should get response within 48 hours, of which this did not happen.

I went to SAPS Port St Johns where I opened a case of fraud in the afternoon of 18 July 2022. The following day, 19 July 2022 I went to MTN Mthatha to sort out my phone as the sim card was not working. I was told at MTN that my phone was still hacked, and they tried to sort it and it took them more than 3 hours which proved that the scam was sophisticated,

In conclusion I complain about African Bank whom I have trusted with my funds. I submit The Following:

• I had a limit of R6000 per day, but African Bank allowed somebody to withdraw more than the limit

• The withdrawal was done over the counter which was surprising and gave a reasonable suspicion that it was an inside job

• This affected my health as I was stressed about this situation

• I spent money moving up and down trying to fix the problem

• My family, especially my children were affected as they were on school holiday as a result, I had to make loans for them to have transport money

• I need compensation of damages which I incurred

• I request o to assist me in this regard so that I can be compensated for the costs I incurred, emotional, health and reputation damages I suffered as a result of this fraudulent activities.

• African Bank should take responsibility as they failed to protect my funds.

3 Missing Payments indicated on my credit report to you guys yet I have paid all 3 months please resolve this issue or I will take you to court.

I have checked my bank statements that my debt order came off and I have checked my African bank statements yet you are providing wrong information and making my credit score bad.

My ID number is [protected].

i have recieved a prescribed letter and credit bureau confirmed they cannot update without AFRICAN BANK informing them,,, Iam going through such hell just to update my credit report. its been over 2 months since i recieved the letter!

they have such bad service , when one calls they hardly resolve a matter.

I have been in a financial hell hole for the past few years and made arrangements on my african bank accounts to pay R200 on each account . I spoke to a consultant last month to make arrangements for the accounts . R200 on each acoount. Evry 3rd month I do follow up.

This morning R800 and R200 was deducted from my account . This is not the first time. I am so fed up and furious because atleast I am trying to make a payment and not nothing at all .

Life is so expensive these days . We can hardly make ends meet

On 28/04/22 my account was suspended due to an over due compliance which I wasn't aware of. I did not receive any notifications of any kind from the bank or even the call. It came to my attention when I was contacted by one of my isp that a payment didn't go through. As I called the bank in which took loooooong to be answered they told me to visit the nearest branch which I turn I did. Upon assistance I was told the account is blocked because there is an overdue compliance. They assisted me in updating but failed several times. Then thy contacted the it which then suggested to to file the documents to "icu" I quote as this is the department that assist in such matters. I was told to patiently wait while they verified and it will take less than 72hrs. As I type its more than that. I'm disappointed in such services. The failure to notify the client about certain documents to be updated I find it very unproffesional and I will poorly grade it. Secondly its unethical to lie about the procedures duration why 72hrs when they know it might take more than that? No feedback update to notify me about the progress. My debits orders failed now I will have to pay penalties for that. Thats soo bad. I highly not recommend the bank

The service I received from African Bank is appalling. I did an application online on the 11th of April 2022 and got a callback from one of their sales agent to give me an offer. I accepted the offer and was asked to send through documents. Monday the 14th of April 2022 I sent all my documents, no acknowledgment of documents nothing received on my end. Fast forward yesterday I am worried I call in and I am told the contract department was trying to call me and they were not lucky to get hold of me so the agent says she will leave a note and they should call me before COB. COB I call back in and they have not called another agent tells me they will call before 10AM. I call again after 10AM as they have not called, agent tells me they don't see any pending application and they have to restart again with the application. Does this bank understand that we apply for credit cause we need those funds urgently? 2 weeks after I am told to re apply already for something I thought would be sorted already. I am so upset and furious because this is honestly not the type of treatment I would expect especially from a bank. I will never bank with them because they don't value their clients.

I have a loan with African bank. In February I got settlement offer of 40%. On Feb 25 I made the payment of R84 404.00 into the African bank loan account via FET from Standard bank. African bank transferred the funds back into my World savings acc. by mistake.

Till now my loan has still not been paid up. I have made countless calls, emailed my proof of payment all in vain.

Please intervene as Im reluctant transferring the funds from my account to African bank again since the settlement offer has expired.

My email address is: aaron.[protected]@gmail.com

Cell phone number: [protected]

I have paid off this personal loan account with African bank on the 02/02/2022, this is an automatic process that's needs to take place as banking process, why do I have to run after African bank an ask for my CREDIT PROFILE to be updated. I want this loan account to reflect that's its closed and updated on my CREDIT PROFILE it should NOT be showing that is open and active. This is affecting my ITC score as well as my CREDIT PROFILE in a negative way. which is not fair to me as a consumer as I have already paid and settled this account.

I send my money on the 1 March this year to someone bt till now not yet received I try to call ur bank bt it seems unhelpful to me I wasted my airtime a lot to try to contact u

Im TB SIBIYA with id number [protected] account number [protected] lodged a complain with african bank but my complain fall in death ears.A client deposit money into my account then my account was frozen.I have engadge my local branch but with no resolution on the matter. Hoping you can assist me to resolution

I did an online credit increase at Africa Bank and it was approved on the 20 Jan 22 the client service called me and read the contract with all the documents to be emailed to me and that the money will be added to my credit account. After work I went African Bank branch in guguletu mall Cape Town to activate my app and they helped me. Afternoon same day I received a call from African Bank requesting me to give my credit card number so that they can activate my account in order to use it which I did. The following day on the 21 Jan I used the credit at clicks and shoprite after an withdrawal, after that I noticed my phone was on emergency calls and I couldn't do anything with my phone and Sunday the 22 Jan 22 I phoned mtn notifying them about my problem whom the client told that I did an swim swap which I didn't and kindly the gentleman sad he's gonna reverse it and he did, Monday the 23 Jan 22 I called Africa Bank with an concerned about my balance in my account and the client service lady told me I bought something at the company Extrimer and told her I never bought anything on line, after she told me they gonna see to that and I must email my documents to the fraud department which I did and I received a call from them telling me that I was a scam and there is nothing that they can do about it I must pay back the money because I gave the information which I was told not to give to anyone, and said to the lady I know about that but how did this people knew that that I have increased my credit card because when they called me they say in order to use my credit card they have to activate it now I'm stressing about it because I do not use that money R9872. 43 I feel really like a was robbed by this bank.

I. Mr Jacob Thulo I apply for the loan consolidation loan of amount of R 88.700.00 and they consolidate Lewis store Ref [protected] the amount of R13269. 83 and digital planet R4.799.00 so cancel the laptop because of their delay so like African Bank to refund me the money into my account I call African Bank to refund me they said I must lodge a complain to refund me with due respect my ID number [protected] on this this date 24/02/22 I was told I must lodge a complain to be refunded into my account

7 February 2022 16:50 I deposited R400 at African Bank Commissioner street Johannesburg, it never reflected in my account I went back to the branch the following day and they logged a call for me, I got an SMS on the 10th saying my query has been resolved but still the money is not in my account, i have been calling help desk every day and they telling me that my money is pending at the finance department.

Good day, I have been getting run around about a payment that suppose to go to Absa Loan from My world account and keep on going to African bank Suspense acc. I first did a transfer on 11 January 2022 and stuck on African bank systems as Interbank transfer. I logged a call and was told it was resolved on 14 January 2022. "How" Nobody knows as the money never went to Absa or either myself. I logged a complaint again on 18 January 2022 and eventually they reversed money back into My world account on 19 January 2022. I created new Beneficiary to pay Absa again this time making immediate payment and same thing happened. The narration is Interbank transfer. I have been calling Call Centre several times this morning and still don't have an answer or call back. I'm keep on using my time and money to contact African bank either by phone or branch visits and still to date i'm still waiting in the limbo. I'm loosing my settlements with Absa, i get charged for all this Interbank transfer which i do not know where my money end up to.

From Agitated Customer
Lesalagae Mojapelo
+[protected]

Credit payment of R4900. 00 went off on 31December2021...this is revolving credit but as of yet this payment is not reflecting after i have phoned customer service aswell and they informed me this money would clear in the 5th January2022...today is the 7th and no money has been cleared...payment of almost R5000.00 and no money is reflecting this is outragous really...

African Branch in Soshanguve thorntree service worsens weekly, I was helped a while back by a Gentle man Named Denver Sinthumule and I am struggling to get hold of him for the past 4 weeks now, its either they hang up my phone calls or lie about his absence e. g "he is out on Lunch or he's running late or oops he just went out, He went to a different branch) they tell me all of that with an unbearable attitude!

this is my 5th complaint by the way

The African Bank in soshanguwe Thorntree complex continues to not answer calls its a been a week now and I'm laying a complain for the third time now . [protected] is the phone I'm using to get hold of them

Your branch in Thorntree complex in soshanguvu is deliberately hanging up the phone on me, I hear them talk on the background but they're yet to attend me ([protected]) is the phone I'm using to get hold of them and this has become thier habit

Good Day

I took a loan with @African Bank, lost my job than I couldn't pay the loan. As soon as I got employment I settled the loan and that was in 2019. However I'm getting a message saying, "AB LEGAL COLLECTIONS/IN ARREARS", I'm not sure what that means, so I requested a call back from African Bank, they called [protected], I was assisted by Zolile Nosilele who gave me an attitude, he then told me there's nothing they can do because I did not stick to the conceptual terms, to my surprise he didn't even have my account open, he didn't know the status of my account, can I have this resolved and put people who are equipped with customer service skills. You can even listen to the call recording it was @14:00.