Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Air Canada And he too was appalled and said he too would check into this but
Air Canada

Air Canada review: And he too was appalled and said he too would check into this but

M
Author of the review
1:42 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is beyond ridiculous.. My Aeroplan was hacked early Dec and over 600,000 points were taken which we finally managed to have reinstated. I started trying to make a reservation with points to fly back from YYZ to SRQ on Jan 20th and points were around 14-18,000 total but every time I tried to book the flight I got a message saying they could Trip review

We're sorry, we're not able to process your request at this time.

I have tried to call Aeroplan every day since the Jan 20th as I have also continued to try to make a reservation but now the points are MUCH higher for the direct flights and your phone system tells me once they check my profile they can not connect me to an agent.. Being a former elite passenger pre retirement I know EXACTLY what is going on and this is BS! Because someone is not elite now with over 600,000 points I can not get through... this is huge discrimination and I am totally fed up and ready to go to social media... I also tried to email but it kept saying that I needed an aeroplan number which was of course filled out on the form so OBVIOUSLY when my points were reinstated because someone got through your system something is off and I now have no access to points or anyone at AEROPLN to speak with since I am not now an ELITE member... my aeroplan number.. is [protected] BTW I finally got so fed up with being hung on from aeroplan at least 15 times I thought I would try to get through with AC so I called AC Wed night and waited 2 hrs 52 minutes with no one coming back to the phones... THIS IS YOUR NEW SERVICE SYSTEM.?.. I spoke with Scott Anderson one of your desk managers at SRQ and he too was appalled and said he would look into this but now being back in Toronto (though I needed to get back in early FEb as I am having done on a house!) I wanted this recorded on your records as again this is totally unacceptable.. what is the use of being loyal if service is ONLY for your elite passengers!

Claimed loss: points have increased three fold since I started trying to make a reservation

Desired outcome: Would like to be able to book a flight with AEOPLAM on my own so I dont feel like a second class citizen trying to call for assistance Looking for yyz/srq ticket same point value and when began process

Confidential Information Hidden: This section contains confidential information visible to verified Air Canada representatives only. If you are affiliated with Air Canada, please claim your business to access these details.

0 comments
Add a comment
  1. Air Canada Contacts

  2. Air Canada phone numbers
    +1 (888) 247-2262
    +1 (888) 247-2262
    Click up if you have successfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (888) 247-2262 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number
    USA and Canada
    800 6699 2222
    800 6699 2222
    Click up if you have successfully reached Air Canada by calling 800 6699 2222 phone number 19 19 users reported that they have successfully reached Air Canada by calling 800 6699 2222 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 6699 2222 phone number 24 24 users reported that they have UNsuccessfully reached Air Canada by calling 800 6699 2222 phone number
    17%
    Confidence score
    International
    800 444 2007
    800 444 2007
    Click up if you have successfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have successfully reached Air Canada by calling 800 444 2007 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling 800 444 2007 phone number
    Argentina
    +1 (800) 952-0337
    +1 (800) 952-0337
    Click up if you have successfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 952-0337 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number
    Colombia
    +1 (800) 102-8182
    +1 (800) 102-8182
    Click up if you have successfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 102-8182 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number
    India
    +1 (800) 719-2827
    +1 (800) 719-2827
    Click up if you have successfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 719-2827 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number
    Mexico
    +55 113 254 6630
    +55 113 254 6630
    Click up if you have successfully reached Air Canada by calling +55 113 254 6630 phone number 2 2 users reported that they have successfully reached Air Canada by calling +55 113 254 6630 phone number Click down if you have unsuccessfully reached Air Canada by calling +55 113 254 6630 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +55 113 254 6630 phone number
    100%
    Confidence score
    Brazil
    +56 800 400 142
    +56 800 400 142
    Click up if you have successfully reached Air Canada by calling +56 800 400 142 phone number 1 1 users reported that they have successfully reached Air Canada by calling +56 800 400 142 phone number Click down if you have unsuccessfully reached Air Canada by calling +56 800 400 142 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +56 800 400 142 phone number
    100%
    Confidence score
    Chile
    +86 400 1122 776
    +86 400 1122 776
    Click up if you have successfully reached Air Canada by calling +86 400 1122 776 phone number 2 2 users reported that they have successfully reached Air Canada by calling +86 400 1122 776 phone number Click down if you have unsuccessfully reached Air Canada by calling +86 400 1122 776 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +86 400 1122 776 phone number
    33%
    Confidence score
    China
    +33 825 880 881
    +33 825 880 881
    Click up if you have successfully reached Air Canada by calling +33 825 880 881 phone number 1 1 users reported that they have successfully reached Air Canada by calling +33 825 880 881 phone number Click down if you have unsuccessfully reached Air Canada by calling +33 825 880 881 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +33 825 880 881 phone number
    100%
    Confidence score
    France
    +49 692 711 5111
    +49 692 711 5111
    Click up if you have successfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have successfully reached Air Canada by calling +49 692 711 5111 phone number Click down if you have unsuccessfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have UNsuccessfully reached Air Canada by calling +49 692 711 5111 phone number
    Germany
    +852 800 906 519
    +852 800 906 519
    Click up if you have successfully reached Air Canada by calling +852 800 906 519 phone number 2 2 users reported that they have successfully reached Air Canada by calling +852 800 906 519 phone number Click down if you have unsuccessfully reached Air Canada by calling +852 800 906 519 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +852 800 906 519 phone number
    100%
    Confidence score
    Hong Kong
    +62 215 226 660
    +62 215 226 660
    Click up if you have successfully reached Air Canada by calling +62 215 226 660 phone number 1 1 users reported that they have successfully reached Air Canada by calling +62 215 226 660 phone number Click down if you have unsuccessfully reached Air Canada by calling +62 215 226 660 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +62 215 226 660 phone number
    100%
    Confidence score
    Indonesia
    +972 36 072 111
    +972 36 072 111
    Click up if you have successfully reached Air Canada by calling +972 36 072 111 phone number 1 1 users reported that they have successfully reached Air Canada by calling +972 36 072 111 phone number Click down if you have unsuccessfully reached Air Canada by calling +972 36 072 111 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +972 36 072 111 phone number
    100%
    Confidence score
    Israel
    +39 683 514 955
    +39 683 514 955
    Click up if you have successfully reached Air Canada by calling +39 683 514 955 phone number 1 1 users reported that they have successfully reached Air Canada by calling +39 683 514 955 phone number Click down if you have unsuccessfully reached Air Canada by calling +39 683 514 955 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +39 683 514 955 phone number
    100%
    Confidence score
    Italy
    +81 343 359 300
    +81 343 359 300
    Click up if you have successfully reached Air Canada by calling +81 343 359 300 phone number 1 1 users reported that they have successfully reached Air Canada by calling +81 343 359 300 phone number Click down if you have unsuccessfully reached Air Canada by calling +81 343 359 300 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +81 343 359 300 phone number
    100%
    Confidence score
    Japan
    +60 327 152 053
    +60 327 152 053
    Click up if you have successfully reached Air Canada by calling +60 327 152 053 phone number 1 1 users reported that they have successfully reached Air Canada by calling +60 327 152 053 phone number Click down if you have unsuccessfully reached Air Canada by calling +60 327 152 053 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +60 327 152 053 phone number
    100%
    Confidence score
    Malaysia
    +64 508 747 767
    +64 508 747 767
    Click up if you have successfully reached Air Canada by calling +64 508 747 767 phone number 1 1 users reported that they have successfully reached Air Canada by calling +64 508 747 767 phone number Click down if you have unsuccessfully reached Air Canada by calling +64 508 747 767 phone number 3 3 users reported that they have UNsuccessfully reached Air Canada by calling +64 508 747 767 phone number
    New Zealand
    +63 27 379 710
    +63 27 379 710
    Click up if you have successfully reached Air Canada by calling +63 27 379 710 phone number 1 1 users reported that they have successfully reached Air Canada by calling +63 27 379 710 phone number Click down if you have unsuccessfully reached Air Canada by calling +63 27 379 710 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +63 27 379 710 phone number
    100%
    Confidence score
    Philippines
    +7 495 771 6471
    +7 495 771 6471
    Click up if you have successfully reached Air Canada by calling +7 495 771 6471 phone number 1 1 users reported that they have successfully reached Air Canada by calling +7 495 771 6471 phone number Click down if you have unsuccessfully reached Air Canada by calling +7 495 771 6471 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +7 495 771 6471 phone number
    100%
    Confidence score
    Russia
    +966 920 002 185
    +966 920 002 185
    Click up if you have successfully reached Air Canada by calling +966 920 002 185 phone number 1 1 users reported that they have successfully reached Air Canada by calling +966 920 002 185 phone number Click down if you have unsuccessfully reached Air Canada by calling +966 920 002 185 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +966 920 002 185 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 62 388 112
    +65 62 388 112
    Click up if you have successfully reached Air Canada by calling +65 62 388 112 phone number 1 1 users reported that they have successfully reached Air Canada by calling +65 62 388 112 phone number Click down if you have unsuccessfully reached Air Canada by calling +65 62 388 112 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +65 62 388 112 phone number
    100%
    Confidence score
    Singapore
    +27 114 631 147
    +27 114 631 147
    Click up if you have successfully reached Air Canada by calling +27 114 631 147 phone number 1 1 users reported that they have successfully reached Air Canada by calling +27 114 631 147 phone number Click down if you have unsuccessfully reached Air Canada by calling +27 114 631 147 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +27 114 631 147 phone number
    100%
    Confidence score
    South Africa
    +82 237 880 100
    +82 237 880 100
    Click up if you have successfully reached Air Canada by calling +82 237 880 100 phone number 1 1 users reported that they have successfully reached Air Canada by calling +82 237 880 100 phone number Click down if you have unsuccessfully reached Air Canada by calling +82 237 880 100 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +82 237 880 100 phone number
    100%
    Confidence score
    South Korea
    +34 900 935 265
    +34 900 935 265
    Click up if you have successfully reached Air Canada by calling +34 900 935 265 phone number 1 1 users reported that they have successfully reached Air Canada by calling +34 900 935 265 phone number Click down if you have unsuccessfully reached Air Canada by calling +34 900 935 265 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +34 900 935 265 phone number
    100%
    Confidence score
    Spain
    +94 115 474 747
    +94 115 474 747
    Click up if you have successfully reached Air Canada by calling +94 115 474 747 phone number 1 1 users reported that they have successfully reached Air Canada by calling +94 115 474 747 phone number Click down if you have unsuccessfully reached Air Canada by calling +94 115 474 747 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +94 115 474 747 phone number
    100%
    Confidence score
    Sri Lanka
    +41 848 247 226
    +41 848 247 226
    Click up if you have successfully reached Air Canada by calling +41 848 247 226 phone number 2 2 users reported that they have successfully reached Air Canada by calling +41 848 247 226 phone number Click down if you have unsuccessfully reached Air Canada by calling +41 848 247 226 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +41 848 247 226 phone number
    100%
    Confidence score
    Switzerland
    +886 225 117 799
    +886 225 117 799
    Click up if you have successfully reached Air Canada by calling +886 225 117 799 phone number 1 1 users reported that they have successfully reached Air Canada by calling +886 225 117 799 phone number Click down if you have unsuccessfully reached Air Canada by calling +886 225 117 799 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +886 225 117 799 phone number
    100%
    Confidence score
    Taiwan
    +66 27 181 839
    +66 27 181 839
    Click up if you have successfully reached Air Canada by calling +66 27 181 839 phone number 1 1 users reported that they have successfully reached Air Canada by calling +66 27 181 839 phone number Click down if you have unsuccessfully reached Air Canada by calling +66 27 181 839 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +66 27 181 839 phone number
    100%
    Confidence score
    Thailand
    +90 212 249 7430
    +90 212 249 7430
    Click up if you have successfully reached Air Canada by calling +90 212 249 7430 phone number 1 1 users reported that they have successfully reached Air Canada by calling +90 212 249 7430 phone number Click down if you have unsuccessfully reached Air Canada by calling +90 212 249 7430 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +90 212 249 7430 phone number
    100%
    Confidence score
    Turkey
    +971 42 112 537
    +971 42 112 537
    Click up if you have successfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have successfully reached Air Canada by calling +971 42 112 537 phone number Click down if you have unsuccessfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +971 42 112 537 phone number
    UAE
    +84 286 258 5611
    +84 286 258 5611
    Click up if you have successfully reached Air Canada by calling +84 286 258 5611 phone number 1 1 users reported that they have successfully reached Air Canada by calling +84 286 258 5611 phone number Click down if you have unsuccessfully reached Air Canada by calling +84 286 258 5611 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +84 286 258 5611 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Air Canada contacts
Air Canada Category
Air Canada is ranked 12 among 221 companies in the Airlines and Air Travel category