Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Air Canada Non performed refund
Air Canada

Air Canada review: Non performed refund

S
Author of the review
12:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello,

I have NOT received below REFUND (email).

Thanks for attention.

Sergio Tavares de Souza

[protected]

Air Canada - 27 Jan 2024: Montréal - Providenciales (Booking Reference: 36A6AM) - Your booking has been cancelled

Air Canada [confirmation@aircanada.ca]

Tue 1/23/2024 9:49 AM

SERGIO.[protected]@SYMPATICO.CA

=============================================

La version française suit ci-dessous / French version follows

Your booking has been cancelled

Booking reference: 36A6AM Date of issue: 23 Jan, 2024

Sergio Tavares De Souza Ticket #: [protected]

Veramaria Tavares Souza Ticket #: [protected]

Refund

Date of issue: 23 Jan, 2024 CA $1669.12

Original form of payment

Please allow a minimum of three weeks (unless otherwise stated by applicable law) for your CA $1669.12 refund to be processed and credited to the original form of payment. You will receive an email confirmation once your refund has been processed. Non-refundable travel options such as paid seat selection, Maple Leaf Lounge access and Air Canada Bistro snack and meal vouchers may be applied to future flights, subject to availability.

Purchase summary 2 Adults

Air transportation charges

Sergio Tavares De Souza CA $568.00

Veramaria Tavares Souza CA $568.00

Taxes, fees and charges

Carrier surcharges - Canada

CA $164.00

Air Travellers Security Charge - Canada CA $51.82

Goods and Services Tax - Canada - [protected] RT0001 CA $3.50

Quebec Sales Tax - Canada - [protected] TQ1991 CA $6.98

Airport Improvement Fee - Canada CA $70.00

Extended Airline System Environment (EASE) Charge - Turks and Caicos CA $13.40

Security Facility Maintenance Charge - Turks and Caicos CA $13.40

Common Use Terminal Equipment (CUTE) Charge - United Arab Emirates CA $26.80

Airport Development Charge - Turks and Caicos CA $53.80

Passenger Tax/Aerodrome Security Charge/Government Aerodromes Use Fee - Turks and Caicos CA $107.40

Travel Options

Sergio Tavares De Souza

AC1332: Prepaid Air Canada Bistro voucher - [protected] CA $10.49

Veramaria Tavares Souza

AC1332: Prepaid Air Canada Bistro voucher - [protected] CA $10.49

Goods and Services Tax - Canada - [protected] RT0001 CA $1.04

Total amount paid CA $1669.12

Balance (refund) CA $1669.12

Canada, U.S.: 1 (888) 247-2262

Other numbersOpens in a new window

Air Canada applies travel document and animal entry and exit requirements contained in IATA's Travel Information Manual, available on the IATA Travel Centre website.

To ensure delivery to your inbox, please add confirmation@aircanada.ca to your address book's safe sender list. This service email was sent to you because you purchased an Air Canada flight. It provides important flight information that must be communicated to you. This service email is not a promotional email. Please do not reply to this email as this inbox is not monitored. If you have questions, please visit aircanada.com.

Your privacy is important to us. To learn how Air Canada collects, uses and protects the personal information you provide, please view our Privacy Policy.

Air Canada, P.O. Box 64239, RPO Thomcliffe, Calgary Alberta - T2K 6J7

Claimed loss: CA $1669.12

Confidential Information Hidden: This section contains confidential information visible to verified Air Canada representatives only. If you are affiliated with Air Canada, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Air Canada reviews & complaints

Air Canada - Aeroplan sucks! 46
Air Canada - Points were canceled without notification! 60
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Unwarranted change in itinerary 23
Air Canada - possible food poisoning 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Redemption Rewards Services 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Transportation
Air Canada - Switch health covid testing 2
Air Canada - charges for cancellation of refundable tickets purchased from agent
Air Canada - Staff not following proper procedure
Air Canada - Flight delays
View all Air Canada reviews and complaints

  1. Air Canada Contacts

  2. Air Canada phone numbers
    +1 (888) 247-2262
    +1 (888) 247-2262
    Click up if you have successfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (888) 247-2262 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number
    USA and Canada
    800 6699 2222
    800 6699 2222
    Click up if you have successfully reached Air Canada by calling 800 6699 2222 phone number 19 19 users reported that they have successfully reached Air Canada by calling 800 6699 2222 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 6699 2222 phone number 24 24 users reported that they have UNsuccessfully reached Air Canada by calling 800 6699 2222 phone number
    17%
    Confidence score
    International
    800 444 2007
    800 444 2007
    Click up if you have successfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have successfully reached Air Canada by calling 800 444 2007 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling 800 444 2007 phone number
    Argentina
    +1 (800) 952-0337
    +1 (800) 952-0337
    Click up if you have successfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 952-0337 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number
    Colombia
    +1 (800) 102-8182
    +1 (800) 102-8182
    Click up if you have successfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 102-8182 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number
    India
    +1 (800) 719-2827
    +1 (800) 719-2827
    Click up if you have successfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 719-2827 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number
    Mexico
    +55 113 254 6630
    +55 113 254 6630
    Click up if you have successfully reached Air Canada by calling +55 113 254 6630 phone number 2 2 users reported that they have successfully reached Air Canada by calling +55 113 254 6630 phone number Click down if you have unsuccessfully reached Air Canada by calling +55 113 254 6630 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +55 113 254 6630 phone number
    100%
    Confidence score
    Brazil
    +56 800 400 142
    +56 800 400 142
    Click up if you have successfully reached Air Canada by calling +56 800 400 142 phone number 1 1 users reported that they have successfully reached Air Canada by calling +56 800 400 142 phone number Click down if you have unsuccessfully reached Air Canada by calling +56 800 400 142 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +56 800 400 142 phone number
    100%
    Confidence score
    Chile
    +86 400 1122 776
    +86 400 1122 776
    Click up if you have successfully reached Air Canada by calling +86 400 1122 776 phone number 2 2 users reported that they have successfully reached Air Canada by calling +86 400 1122 776 phone number Click down if you have unsuccessfully reached Air Canada by calling +86 400 1122 776 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +86 400 1122 776 phone number
    33%
    Confidence score
    China
    +33 825 880 881
    +33 825 880 881
    Click up if you have successfully reached Air Canada by calling +33 825 880 881 phone number 1 1 users reported that they have successfully reached Air Canada by calling +33 825 880 881 phone number Click down if you have unsuccessfully reached Air Canada by calling +33 825 880 881 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +33 825 880 881 phone number
    100%
    Confidence score
    France
    +49 692 711 5111
    +49 692 711 5111
    Click up if you have successfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have successfully reached Air Canada by calling +49 692 711 5111 phone number Click down if you have unsuccessfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have UNsuccessfully reached Air Canada by calling +49 692 711 5111 phone number
    Germany
    +852 800 906 519
    +852 800 906 519
    Click up if you have successfully reached Air Canada by calling +852 800 906 519 phone number 2 2 users reported that they have successfully reached Air Canada by calling +852 800 906 519 phone number Click down if you have unsuccessfully reached Air Canada by calling +852 800 906 519 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +852 800 906 519 phone number
    100%
    Confidence score
    Hong Kong
    +62 215 226 660
    +62 215 226 660
    Click up if you have successfully reached Air Canada by calling +62 215 226 660 phone number 1 1 users reported that they have successfully reached Air Canada by calling +62 215 226 660 phone number Click down if you have unsuccessfully reached Air Canada by calling +62 215 226 660 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +62 215 226 660 phone number
    100%
    Confidence score
    Indonesia
    +972 36 072 111
    +972 36 072 111
    Click up if you have successfully reached Air Canada by calling +972 36 072 111 phone number 1 1 users reported that they have successfully reached Air Canada by calling +972 36 072 111 phone number Click down if you have unsuccessfully reached Air Canada by calling +972 36 072 111 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +972 36 072 111 phone number
    100%
    Confidence score
    Israel
    +39 683 514 955
    +39 683 514 955
    Click up if you have successfully reached Air Canada by calling +39 683 514 955 phone number 1 1 users reported that they have successfully reached Air Canada by calling +39 683 514 955 phone number Click down if you have unsuccessfully reached Air Canada by calling +39 683 514 955 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +39 683 514 955 phone number
    100%
    Confidence score
    Italy
    +81 343 359 300
    +81 343 359 300
    Click up if you have successfully reached Air Canada by calling +81 343 359 300 phone number 1 1 users reported that they have successfully reached Air Canada by calling +81 343 359 300 phone number Click down if you have unsuccessfully reached Air Canada by calling +81 343 359 300 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +81 343 359 300 phone number
    100%
    Confidence score
    Japan
    +60 327 152 053
    +60 327 152 053
    Click up if you have successfully reached Air Canada by calling +60 327 152 053 phone number 1 1 users reported that they have successfully reached Air Canada by calling +60 327 152 053 phone number Click down if you have unsuccessfully reached Air Canada by calling +60 327 152 053 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +60 327 152 053 phone number
    100%
    Confidence score
    Malaysia
    +64 508 747 767
    +64 508 747 767
    Click up if you have successfully reached Air Canada by calling +64 508 747 767 phone number 1 1 users reported that they have successfully reached Air Canada by calling +64 508 747 767 phone number Click down if you have unsuccessfully reached Air Canada by calling +64 508 747 767 phone number 3 3 users reported that they have UNsuccessfully reached Air Canada by calling +64 508 747 767 phone number
    New Zealand
    +63 27 379 710
    +63 27 379 710
    Click up if you have successfully reached Air Canada by calling +63 27 379 710 phone number 1 1 users reported that they have successfully reached Air Canada by calling +63 27 379 710 phone number Click down if you have unsuccessfully reached Air Canada by calling +63 27 379 710 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +63 27 379 710 phone number
    100%
    Confidence score
    Philippines
    +7 495 771 6471
    +7 495 771 6471
    Click up if you have successfully reached Air Canada by calling +7 495 771 6471 phone number 1 1 users reported that they have successfully reached Air Canada by calling +7 495 771 6471 phone number Click down if you have unsuccessfully reached Air Canada by calling +7 495 771 6471 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +7 495 771 6471 phone number
    100%
    Confidence score
    Russia
    +966 920 002 185
    +966 920 002 185
    Click up if you have successfully reached Air Canada by calling +966 920 002 185 phone number 1 1 users reported that they have successfully reached Air Canada by calling +966 920 002 185 phone number Click down if you have unsuccessfully reached Air Canada by calling +966 920 002 185 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +966 920 002 185 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 62 388 112
    +65 62 388 112
    Click up if you have successfully reached Air Canada by calling +65 62 388 112 phone number 1 1 users reported that they have successfully reached Air Canada by calling +65 62 388 112 phone number Click down if you have unsuccessfully reached Air Canada by calling +65 62 388 112 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +65 62 388 112 phone number
    100%
    Confidence score
    Singapore
    +27 114 631 147
    +27 114 631 147
    Click up if you have successfully reached Air Canada by calling +27 114 631 147 phone number 1 1 users reported that they have successfully reached Air Canada by calling +27 114 631 147 phone number Click down if you have unsuccessfully reached Air Canada by calling +27 114 631 147 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +27 114 631 147 phone number
    100%
    Confidence score
    South Africa
    +82 237 880 100
    +82 237 880 100
    Click up if you have successfully reached Air Canada by calling +82 237 880 100 phone number 1 1 users reported that they have successfully reached Air Canada by calling +82 237 880 100 phone number Click down if you have unsuccessfully reached Air Canada by calling +82 237 880 100 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +82 237 880 100 phone number
    100%
    Confidence score
    South Korea
    +34 900 935 265
    +34 900 935 265
    Click up if you have successfully reached Air Canada by calling +34 900 935 265 phone number 1 1 users reported that they have successfully reached Air Canada by calling +34 900 935 265 phone number Click down if you have unsuccessfully reached Air Canada by calling +34 900 935 265 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +34 900 935 265 phone number
    100%
    Confidence score
    Spain
    +94 115 474 747
    +94 115 474 747
    Click up if you have successfully reached Air Canada by calling +94 115 474 747 phone number 1 1 users reported that they have successfully reached Air Canada by calling +94 115 474 747 phone number Click down if you have unsuccessfully reached Air Canada by calling +94 115 474 747 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +94 115 474 747 phone number
    100%
    Confidence score
    Sri Lanka
    +41 848 247 226
    +41 848 247 226
    Click up if you have successfully reached Air Canada by calling +41 848 247 226 phone number 2 2 users reported that they have successfully reached Air Canada by calling +41 848 247 226 phone number Click down if you have unsuccessfully reached Air Canada by calling +41 848 247 226 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +41 848 247 226 phone number
    100%
    Confidence score
    Switzerland
    +886 225 117 799
    +886 225 117 799
    Click up if you have successfully reached Air Canada by calling +886 225 117 799 phone number 1 1 users reported that they have successfully reached Air Canada by calling +886 225 117 799 phone number Click down if you have unsuccessfully reached Air Canada by calling +886 225 117 799 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +886 225 117 799 phone number
    100%
    Confidence score
    Taiwan
    +66 27 181 839
    +66 27 181 839
    Click up if you have successfully reached Air Canada by calling +66 27 181 839 phone number 1 1 users reported that they have successfully reached Air Canada by calling +66 27 181 839 phone number Click down if you have unsuccessfully reached Air Canada by calling +66 27 181 839 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +66 27 181 839 phone number
    100%
    Confidence score
    Thailand
    +90 212 249 7430
    +90 212 249 7430
    Click up if you have successfully reached Air Canada by calling +90 212 249 7430 phone number 1 1 users reported that they have successfully reached Air Canada by calling +90 212 249 7430 phone number Click down if you have unsuccessfully reached Air Canada by calling +90 212 249 7430 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +90 212 249 7430 phone number
    100%
    Confidence score
    Turkey
    +971 42 112 537
    +971 42 112 537
    Click up if you have successfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have successfully reached Air Canada by calling +971 42 112 537 phone number Click down if you have unsuccessfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +971 42 112 537 phone number
    UAE
    +84 286 258 5611
    +84 286 258 5611
    Click up if you have successfully reached Air Canada by calling +84 286 258 5611 phone number 1 1 users reported that they have successfully reached Air Canada by calling +84 286 258 5611 phone number Click down if you have unsuccessfully reached Air Canada by calling +84 286 258 5611 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +84 286 258 5611 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Air Canada Category
Air Canada is ranked 12 among 221 companies in the Airlines and Air Travel category
#10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines

Most discussed complaints

Unwarranted change in itinerary
3
(opinions to this review)
 Luggage and ticketing
2
(opinions to this review)
 Booking 325KDV Florence to Munich to Montreal
1
(opinions to this review)
 Service
1
(opinions to this review)
 Delay of flight for 5 hourse
1
(opinions to this review)
Air Canada Alternatives
Gulf Air 107 reviews Austrian Airlines 22 reviews Iberia Airlines 99 reviews Kenya Airways 79 reviews Hong Kong International Airport 15 reviews