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Air Canada review: Vacations

S
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12:52 pm EST
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So first thing, this was our family trip from Edmonton to Varadero. Our experience with Air Canada vacations was not a good one to say the least! Edmonton to Calgary nothing went wrong, Calgary to Toronto nothing wrong except the fact that we knew we were missing our connecting flight to Cuba because of a 1h delay! Air Canada help desk in Calgary said just fly to Toronto and they will fix your flight in the air because they have to see we were heading to Toronto even though in the same breath told us there is only one flight a week from Toronto to Varadero Cuba. But they insisted that we would get a flight. So we left and went to Toronto. I’ll skip a bunch but their fixing the flight was to fly us to Miami to Cuba or Atlanta to Miami to Cuba which would take another day and a half, then we were told that you can’t get to Cuba from Miami as all flights are canceled or don’t exist. I’m angry at this point! We asked if our vacation could be changed to Cayo Coco as an Air Canada flight was leaving Toronto in the next couple hours. Customer service agent told us every resort was booked so it was impossible. Next option and pretty much final option (now that we are stranded in Toronto) was to cancel vacation and go home or re-book for 3 days later from Toronto to Cuba and extend trip and also cover all our own expenses during the 3 days waiting! Not sure how anyone else’s vacations work but mine is limited with work and are set days which are booked months in advance! So all in all Air Canada vacation throws in the towel when [protected]@&t doesn’t work out. Their customer service is a joke and so is their scheduling. They said you will get a full refund and a flight back home so do whatever you want with that. We asked if they could at least give us a flight back to Edmonton for the day we were supposed to be returning from Varadero and we would just stay in Toronto and figure out something else since this vacation time was booked off months ago. They absolutely refused and said we had to go home that day (on a flight that left in another 8 hours). We ended up wandering into the SUNWING office in the Toronto airport and the amazing agent Pam Ramlochan got us an upgraded vacation To Cayo Coco leaving at 6am the next morning. So we got to go on a vacation with SUNWING but cost us an extra $3500 to get home from Toronto to Edmonton, which could have been avoided if the Air Canada vacations people had just let us keep our booked return ticket home. The return tickets they gave us went to waste because they said sorry we won’t help you it was go home now or nothing. I’ll say this you guys f'ed our vacation over and then said go f yourselves we’re not helping! They just kept saying you’ll get a refund in about 7-10 days so book something else we have no other option for you. I hope you go bankrupt you losers and all the customer service reps lose their jobs! Get bent a-holes! NEVER BOOK WITH AIR CANADA VACATIONS!

Claimed loss: 3500

Desired outcome: pay for my flights home.

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