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Airtel review: spam sms messages & extra charges in bills 351

M
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2:21 am EDT
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I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months (the day I converted my number to post paid).
Firstly, I'm getting 100's of messages in a day (Just imagine 100!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.

The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.

Nov 28, 2009 4:53 am EST
Airtel customer support contacts
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Airtel Center Plot No. 16, Udyog Vihar, Phase-IV, Gurugram, Haryana, 122015, IN

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Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Further you can mail your concern to airtelpresence@airtel.in.

Regard's

Rakesh Kumar
Airtel Customer Service Team

9968036356 customer number

9868199994
9868199994
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

351 comments
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gokulchander
IN
Oct 13, 2009 12:16 pm EDT

respectedsir
pls deactivated for my mobile number [protected]

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K K Anil Kumar
IN
Oct 20, 2009 4:27 am EDT

Hi Airtel,

I was really happy with your mail below, but my happiness short lived. I started receiving calls from Chandigarh number : +[protected], one guy who has bloody mallu accent informs that i m fraud and he's ordering me to pay the bill for the some chennai number.

This is totally unprofessional behavior by Airtel, people from collection using slangs online and ordering their customers to pay the bills. Hope ur quality team is monitoring these calls and providing appropriate feedback to the CSR's.

This person calls me about 50 times in a day. First time when he calls i pick the call and inform that the number does not belong to me but he's not ready to listen to me. Later I dont pick his calls. Today he calls on my landline i had given my landline number for [protected], how can Airtel reveal my personal information or numbers for some other number.

I had 121 and spoke to Seshu (supervisor) at customer service and he assured me that will sort this by evening.

I am really pissed and disappointed with your service only reason why i m not leaving Airtel is that i have been using this number for about 5 years and till a week ago the service was good but not i m forced to leave Airtel.

I have made payment for my number today and will not pay for any other number. Hope this is clear to Airtel.

I can sue airtel for providing wrong resolution to customers, you send me a mail stating will not receive any more calls but after couple of months i start receving the same.

You guys need to have co operation among your own departments.

Waiting for your response, if satisfied will stay else i m leaving Airtel soon. Thank you for your rubbish service.

On Fri, 04 Sep 2017 11:55:44 +0530 wrote
>Dear Mr. Anil,
Thank you for contacting Airtel.
We understand from your previous interactions, You have expressed concern over the Airtel number [protected] is not belongs to you and to stop payment reminders.
We understand your concern and will work towards resolving the same.
We like to inform you that the above mentioned mobile number has already been disconnected with effect from 08/05/09.
We request you to revert to us if the same problem persists for us to initiate further action on the same.
For further assistance, mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards, Pushkala SCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.---------Original Message----------From: anilkk123@rediffmail.comTo: 121@airtelindia.comCc: Sent: 31/08/2017 14:22:22Subject: Re: Re: FORMAL COMPLAINT [|BAL|[protected]|[protected]|]Hi Mary

Thanks a lot for that confirmation. Hope i wont receive anymore calls for that chennai number.

Anyways thanks a lot.

Cheers
Anil

On Sun 30 Aug 2017 17:15:58 +0530 wrote
Dear Mr. Anil
Thank you for contacting Airtel.
We understand from your previous interactions You have expressed concern over the Airtel number [protected] is not belongs to you and to stop payment reminders.
We understand your concern and will work towards resolving the same.
We like to inform you that the above mentioned mobile number has already been permanently disconnected with effect from 08 05 2017 and we assure that you would not receive the payment remiders.
We request you to revert to us if the same problem persists for us to initiate further action on the same.
For further assistance mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards Mary CharletCustomer Care ExecutiveBharti Airtel Limited Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.---------Original Message----------From: anilkk123@rediffmail.comTo: 121@airtelindia.comCc: Sent: [protected]:47:40Subject: Re: Re: FORMAL COMPLAINT [ BAL [protected] [protected] ]Hi

Its 30th August today and still no updates. Your previous email states that you will revert by 27 Aug. Is it 27 Aug 2017 or 2017

Kindly confirm the same.

Regards
Anil

On Mon 17 Aug 2017 17:28:19 +0530 wrote
Dear Mr.Anil
Thank you for contacting Airtel.
You have expressed concern over the Airtel number [protected] is not belongs to you and to stop payment reminders.
We understand your concern and will work towards resolving the same.
You concern has been registered and the service request number is [protected]. We will revert to you on or before 27.08.09.
For further assistance mail us at 121@airtelindia.com We value your association with Airtel.
Warm Regards
Suresh SCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with
Airtel Selfcare. Just dial 121# and get instant information related to
your account on your Mobile Screen.---------Original
Message----------From: anilkk123@rediffmail.comTo:
121@airtelindia.comCc: Sent: [protected]:12:27Subject: Re: Re: FORMAL
COMPLAINT [ BAL [protected] [protected] ]Hi Dinesh

I think you don t know to read Engligh. If you go through the string of mails a normal person who s passed 5th grade can understand this.

I have clearly mentioned that mobile number [protected] does not belong to me and i m receiving only calls to pay off that. Is is my mistake that my name is Anil Kumar.

I have already given enough chances to Airtel to retain me i think airtel has grown so much that a customer like me does not make any difference.

Kindly give me 2 weeks time looking for potential provider. Will change soon. One last thing I have outstanding of 2017 plus on [protected]. Will 100% pay this off.

Thank you for your service.

Regards
Anil

On Tue 11 Aug 2017 23:33:15 +0530 wrote
Dear Mr. Anil
Thank you for contacting Airtel.
You had expressed concern over the payment calls for your mobile number [protected].
We understand your concern and will work towards resolving the same.
We would like to inform you that payment reminder calls and SMS are being done to intimate you about the bill amount and the due date for the same to avoid late payment charges we kindly request you to ignore if the payment has been made.
Further there is an outstanding amount of Rs. 14600.35 - reflecting as unpaid. Please be informed that we were in receipt of your payment amoun
...Rest of the message is truncated.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

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N KRISHNA MOORTHY
IN
Oct 21, 2009 6:16 am EDT

Dear sir, iam working in INDIAN COAST GUARD, MINISTERY OF DEFENCE, HAVE BEEN TRANSFERRED FROM PORTBLAIR TO CHENNAI AM POSTED AT AIR PORT THAMBRAM AM A CUSTOMER LAST 05 YEARS, PRSENTELY AM HAVING 05 CONNECTION WITH CUG SYSTEM BUT BILL PAYMENT IS VERY POOR RESPONSE TODAY 21 OCT I WENT SHOP FOR (I) POST PAY BILL BUT NOBODY ECEPTING THE BILL PAYMENT DUE THAT MY NUMBER DISCONNECTED (II) WHEN I REQUEST UR DEALERS THEY ASK ME TO PAY COMMISSIONED FOR rS 20 FOR 1000 /= THEN I PAID COMMISSIONED AND THENY I PAID MY BILL THIS SVC IS VERY POOR SVC PART

IT REQUSTED THAT PLESE UR DEALER SHUOLD TAKE THE BILL PAYMENT WITHOUT COMMISSIONED

TAKE NECEESARY ACTION OR SEND UR REP TO COLLECT POST PAY BILL PAYMENT AT THE RESIDENC/OFFICE AT THE EARLIES NEXT TIME IT WILL NOT REPEATED PLS
REGARDS
MOORTHY IF U WANT PLS CHECK FROM AIR TEL OFFICE FROM ANDAMAN NICOBAR ISLANDS PLS

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Swati Chawla
IN
Oct 25, 2009 2:14 pm EDT

To all potential sufferers:
Do not go for airtel's broadband connection (Or their digital tv, for that matter). The connection comes with many hidden charges. I had taken the rs 649 unlimited plan and was told that I would get 100 free calls with the airtel number given to me (Unsolicited). I had asked more than once if there were any other charges involved apart from the tax, and was assured by three different executives that there weren't. Since then for the past five months I have had to pay rs 60 for virus protection charges, despite having deactivated them every month when I get the bill. The executives assure you that you will get a duplicate bill with the charges waived off. That never happens and then your line gets disconnected and you have to pay not only the charges for the antivirus but late payment charges of rs 50! This went on for five months with executives / team leaders / retention department officers, what have you, assuring me every time the bill will be revised and the said services deactivated. Add to this the trauma of having to converse with customer care executives who don't know what "designation" means and answer that they are calling from okhla! No call to customer care is less than 30 minutes long, and you are constantly shuttled between people, each as clueless and ready to make false promises as the other!
Stay away from airtel!

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Jeena
IN
Oct 29, 2009 3:17 am EDT

Sir,
As you are aware I am handling this connection since the last 3 years. And I was happy with your customer services. But on the 24th of October 2017 I had requested for an original hard copy of September month bill. My wide complaint number is F575203531. But till now I didn’t received the statement. I have to submit my bill before the 29th of this month in my office. If the bill is not able to submit on time I will be forced to discontinue with this connection. So kindly help me to submit the bill as early as possible.

With Regards,
George Mather Philip,
Sri Sar Sradha Apt, Building #2,
Room#401, A- Wing Sector #17, Plot #12
Kanda Colony, New Panvel,
Raigad Dist, Maharastra, Pin-410206
Mobile:[protected]/54, [protected], 022-[protected]

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Geeta A
IN
Oct 29, 2009 5:16 am EDT

My Father has an Airtel prepaid connection in Goa.He had subscribed for a few services like Hello Tunes etc. which he unsubscribed from. Airtel even confirmed the unsubscription by sending a message. However after a few days, money kept getting deducted from his account.On numerous calls to the Customer Service number 121, they refunded the money and assured that it will not happen again.We again went to main Airtel Office in Panjim and confirmed that this issue is taken care of.Yesterday, again they just decucted Rs. 200 from his account for no reason and they refuse to inform him why this was done.AirTel cheats its customers and the Customer Care Executives do not know how to talk. I don't know who calls them "Executives" when they dont even have the basic knowledge of dealing with customers.

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are you cheating me?
IN
Oct 31, 2009 3:14 pm EDT

I am priya, an airtel prepaid customer since 2017. My number is: [protected]. I didn't even think about switching to other network because I like your services, especially your customer care. Now, i'm facing a critical issue.

I had a booster of 97 and validity of that was up to 29th october. Recently I got a offer from your side "diwali dhamka booster of 245 for 6 months validity" a2a 10p.. My existing booster 97 was expiring on 29th and that new diwali dhamka last date of offer was only till 24th. It was a fact that we can't add 2 boosters at the same time, but regarding this offer I found my friends got the new booster activted along with the existing ones. So I called up airtel customer care to find out why it's not working for me. I got a response cc representative, "if you want we will deactivate your present booster account and you can avail your new booster". I said, "fine" and they activated the new 245 booster. I activated the same booster twice, and I got a validity for one year i. E 17thoct 2017. The first booster 245 got activated around (10:08 pm transid [protected]). Second booster (10:46pm transid [protected]) both these 245 got activated on 24th and I was using this faclitiy till 26th oct night around 12.

Then from 26th night it got deactivated all of sudden I din't even receive any message for deactivation. I just made a call after 12 the balance detected 75p. The very next moment I found booster validity got deactivated. I have been calling customer care people from 26th night. The first ended up with, "call us tomorrow morning as our systems are not updated". I called again on 27th and the response was, "give us 24hours madam. We'll fix your problem". No such thing happened. I called around 3 to 4 times everyday and getting the same response. But till date no such thing happened. Finally today a person called thaygaraj answered me, "sorry madam.. We can't fix your prob as we don't have such facility. If you want we will top the amount you have put for booster". I asked him, "then why from past 4 days you gave me such reasons". He replied me in so harsh tone, "sorry madam".

I want you people to some action on this. If I don't get a proper response for this mail, I will just switch to some other network and start leaving bad reviews on the net. Hope the airtel is aware of the effects.

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MANOJ PRAJAPATI
IN
Nov 03, 2009 1:34 pm EST

My mobile no is [protected], I get sms from 54321 that: Thanks for downloading Mailalert from Airtel. You have been charged Re 1.After this a sms from 57333 that you have a new mail.
Then Rs1.Debit from my belence so i want 2 stop this mailalert service.I ask from customercare but no responce get me..Pls deactivate mailalerts 4m my no...I am loosing my balence .

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Bharathi Nathan
IN
Nov 10, 2009 12:56 pm EST

Dear Sir,

I have Airtel mobile No. [protected]. On 29.10.2017 My Account Balance was Rs. 51.51 Paise. That Day, I received a messagege from your message service no. 54321 mentioning
"Thanks for downloading StarTrek from Airtel, You have been charged Rs. 50. Play Games http://gclub.in". Then My Account Balance was decreased to Rs.1.51 Paise.

I really do not know what is StarTrek and I don't want to use this service. I talked to customer service but no satisfactory reply from that side.

This is the problem to many of the AIRTEL mobile users.

On 30.10.2017 I recharged for Rs.155. After Two Days, I got One Or Two Joke Messages regularly from 54321. On 09.11.2017, I got that type of message from 54321 and my serveice Reply Shows "SMS Cost : Rs 1.00 ". I talked to customer service but no satisfactory reply from that side.

Hello AIRTEL ServiceProviders, If you want money, Directly Contact with me. Otherwise u can beg from others openly. Don't cheat people with these activities.

If u did not able to Compete with your Competitor in INDIA, Please you better go out of INDIA.

By

Bharathi

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csugumar
Glasgow, GB
Nov 13, 2009 9:45 am EST

Hi this is to complaint about the Airtelcallhome service..i tried it for last three times and all the time i had some or the other issues with it...firts time I was not able to call a particular mobile number using this service..next time my balance suddenly disapperaed and they manage to put it back after 2 days..this time i have topped £10 and for the last 2 days i was not able to make call because it says 'balance is exhausted'.. raised this issue with the Airtel customer support and they said they have forwarded my complain to a relevant department (?)..whn i called today they said the same..so i dont know how long I need to wait untill i call my people back home..I thought Airtel would keep upto their reputation but it was very disappointing...hope someone would take necessary step to address this issue...

airtelcallhome
airtelcallhome
IN
Nov 16, 2009 6:32 am EST

Hi,

Please share the complaint number with us so that we can check and take appropriate action.

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Wivine Eldred DSa
IN
Nov 18, 2009 5:52 am EST

Airtel is going berserk by the day.
In the month of March/April I never got my bill in spite of informing Airtel over the phone. Nothing happened. They disconnected my line, levied a fine. Realizing their mistake they refunded the fine.

Now a new story.
For the past 6 months my bills have been settled vide a Citibank cheque which was accepted by Airtel, deposited and cleared.
Suddenly out of the blue (this is where they go berserk or bonkers) this month they refused the cheque (same Citibank / Same Cheque Book) stating it was an outstation cheque.

When queried about this (i have the names of atleast 5 Airtel personel i spoke to) they had no clue why. To me the seemed as lost as headless chickens.

And, still the issue remains a mystry...to me and ofcourse (and naturally) AIRTEL...forever !

All the best to the million of suffers.

Rgds
Wivine

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vas88
IN
Nov 23, 2009 12:33 am EST

mms was not working you can give me password .ur already given by one pass word thats not working.so give me another password.

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vishwas dubey
IN
Nov 26, 2009 8:27 am EST

i have been charged for jokes, hello tunes services widout out my concent. they hv simply sent a msg intimating me that i have subscribed the same and they activated the services and i will b charged... now when i called up customer care they respond like its mandatory, i went on some detail pertaining to this unwanted service activity and that cust. rep hang up the call on my face.

is there anybody to resolv all this crap?

thnx
vishwas

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anethicalcitizen
IN
Dec 01, 2009 9:55 am EST

Hi,

This is to bring to your notice that its really not safe for normal citizens to visit any of the airtel galaries.
I had a visit in mulund's airtel galary since I needed some information on ISD call rate, when I was enquering I found there were around 7 to 8 guys siting there and watching porn movies.
I have a question here do Airtel have no ethics & no values that they employ such people in their firm.
This is a serious concern which need to be addressed or else you may never know the next terrorist attack might get plotted in your airtel galary itself.

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Shishir Ranjan
IN
Dec 08, 2009 10:41 pm EST

Dear customer care,

I am getting a message from 54321 as

"thanks for using fhm video of day 2 at rs.5 - airtel subscription service from airtel. You've been charged rs.5. Play game http://gclub.in"

I want to unsubscribe this service as quickly as possible.

My cell no - [protected]

Please unsubscribe this feature from my phone as soon as possible.

S
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sim card blocked
IN
Dec 09, 2009 3:41 am EST

Dear sir,

I regret to inform you that I was lost my mobile last four days back and I was registered the complaint to the airtel customer care. My complaint no 4900 on dated 06.12.09, [protected] on dated 07.12.09, 560201 on dated 08.12.09. But no any one executive solved my problem and till now my no is working and receiving the blank calls and that person call us and give the abuse so much. My mobile no is [protected] and my name is pawan kumar jain.

Kindly requested you to please solved my problem as soon as possible.

I am enclosed below my two adittional no's.

Thanks & regards

Pawan kumar jain

[protected]

[protected]

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Sunny11121
IN
Dec 16, 2009 4:42 am EST

Please email your name and mobile number/contact details at sunny11121@yahoo.com so that we can take this up to the authorities for appropiate action. Am sure we can help you with this. Your details will be kept completely confidential. Thanks!

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vaibhav trivedi
IN
Jan 05, 2010 4:15 am EST

its fair airtel is using there existing coustomer's accounts to fulfill there 3nd quarter losses and tariff war with other companies. om also facing the same problem of changing my plan without my consent.

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Syed Ahnaf Hussain
IN
Jan 11, 2010 6:11 am EST

Dear Sir,
I had activated night tarriff on my number +[protected] on 25.12.2017, but till now that tarriff isnt working, i had launch several complaints about same matter to the customer care but still my complaint is not been sort out .
They are not responding me each and every time they tell me the same answer " aaj se kaam karega".
Plaese look after the matter and help me.
Waiting for your favourable response.

Thanks & regards

Syed Ahnaf Hussain

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Neelam Jhuria
IN
Jan 15, 2010 10:44 pm EST

I have deactivated the cricket alerts and services even then the cricket messages still appear and continuously to my account. My mobile no. Is [protected] (airtel prepaid). I am trying this service to be deactivated from my no. From the past six months. I have called customer care many times regarding this matter but the situation is same as there it was. I have also sent messages to deactivate this service and received the confirmation but still the cricket messages come and money is getting continuously deucted from my account. Last month I didnt recharge my account, then the messgages didint appear but when I got it recharged, they have again started. I am even fed up of complaining to airtel prepaid customer care.

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airtel_presence
IN
Jan 16, 2010 1:44 am EST

Dear Customer,

I would like to inform you that your concern listed on 9th December, 2017 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,

Rakesh kumar
Airtel Customer Service Team

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airtel1
IN
Jan 20, 2010 1:26 am EST

Dear Customer,

I would like to inform you that your concern listed on 11th January, 2017 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,

Manoj Srivastava
Airtel Customer Service Team

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sheikismail
IN
Feb 01, 2010 3:38 am EST

My mobile no is [protected], I get sms from 54321 that: Thanks for downloading Mailalert from Airtel. You have been charged Re 1.After this a sms from 57333 that you have a new mail.
Then Rs1.Debit from my belence so i want 2 stop this mailalert service.I ask from customercare but no responce get me..Pls deactivate mailalerts 4m my no...I am loosing my balence .

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mohseen khan
IN
Feb 01, 2010 6:40 am EST

same me

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zombeie
IN
Feb 02, 2010 2:25 am EST

yes thats right, you'll receive this only if you have rediff mail account and by chance or mistake you just activated your cell phone number there, go to settings of your rediff account and click "disable mail alert" and you will no longer receive those alerts and your balance wont get deducted too...
rediffmail use to deduct these from your airtel mobile, so please dont register your cell phone with any of these email services like yahoo and rediff in future

thanks,
rajneesh
[protected]

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Ranvir kumar Singh
IN
Feb 03, 2010 7:20 am EST

i am chandrashekhar bopche, date 02/02/2017 i buy a TOP-UP of Rs 30/- and just scratchd. After scratching the 14 digits number was not looking clearly but i try 5-10 time with different 14 digits number and maximum time i got the message that this no is not valid but 2 or 3 time i got that this voucher is already used. so on 03/02/2017 i just call to customer care executive and she told me that this topup is already used on 02 o'clock of 02/feb/2017 but i not get the money in my account. so please provide me the satisfied solution for it so that i always be a customer of airtel.

My customer care complaint no is [protected]
My mob no is [protected]
My TOP-UP Serial No is [protected]

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S Datta
IN
Feb 06, 2010 6:26 am EST

My Airtel SIM of Hyderabad got blocked twice. Once while I lost my cell phone, the duplicate SIM that was issued after 2 days of twice visiting the customer center near Hi-Tech city in Madhapur, got blocked in the 4th day. I was on roaming, outside the state. I had to wait for 4 days just to reach Airtel's Customer care center to submit the duplicate SIM request 4. Just imagine a worldclass service provider's global and local reach. It was on one Monday that I submited the form at the Madhapur Airtel customer care center. On tuesday, the SIM got activated with both incoming and outgoing calls barred. I was told I need to submit documents at the center once again. I diligently photocopied my id proof, address proof, provided photographs and filled in 2-3 forms including Annexure -E. I was told call barrins would be removed within 72 hours. That was around 2pm on Tuesday. Till thursday, status remained the same. So I visited the center. Customer care executive Mr. Krishna/Nagesh told me I need to wait till 72-hrs time is completed. In the next day, still there would be no resume of service. In the evening I visited the center again and the same executives told they are very sorry but somehow the documents did not reach the Airtel office. On blasting them out, someone begged for time till Satday morning for restoration. In the morning I found the service to be ther for 2 hours after which there was again call barring. I have never come across such callous and apathetic attitude of any service provider. Just imagine these people call themselves to be India's largest service provider. we all should have good reason to make these monopolistic yet lousy services cut to size.

I will take up the matter with higher authority. But I doubt if there would be a reddressal. Just imagine how difficult it was to be without service and more than that being in apprehension that your call services can be resumed at any minute! Professional work, personal work all did suffer a lot. I have decided not to go for airtel service again and would also encourage others not to use Airtel services.

S.Datta

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amitkumar123
IN
Mar 03, 2010 10:28 am EST

the worst network provider in the world...

i m saying this b'coz i m using this since 6 yrs

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Nitin Sengar
IN
Mar 11, 2010 11:27 pm EST

If you have a complaint about your telephone service, mobile phone service or broadband service, the first step is to call your service provider’s Call Centre on toll free number and obtain the docket number for registration of your complaint. Many complaints can be resolved at this stage.

If you are not satisfied with the redressal of your complaint at the Call Centre level, contact the Nodal Officer of your service provider.

If you are still not satisfied with the redressal of the complaint/grievance by the Nodal Officer, you can appeal to the appellate authority of the service provider.

You may click the weblink provided below of your service provider to find the toll free number of Call Centre, contact details of Nodal Officer and appellate authority.

/**********************************************************************************/
D-181, Okhla Industrial Area, Phase - I, New
Delhi - 110 020. Ph: [protected] Fax:
[protected] e-mail -
nodalofficer.del@airtel.in

D-181, Okhla Industrial Area, Phase - I, New
Delhi - 110 020. Ph: [protected] Fax:
[protected] e-mail -appellate.del@airtel.in
/**********************************************************************************/

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Nisreen
IN
Mar 16, 2010 1:10 pm EDT

Dear airtel,

I would like to complain against bad & very poor network service in area of hiran magri manva kheda, near geetanjali hospital, udaipur rajasthan... Tower is not working proper.
Please take action for this quickly as possible as soon...

All airtel customers of here are suffering from this problem since 1 month...
So plz provide us this.

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abhishek10
IN
Apr 01, 2010 9:46 am EDT

i recharged my phone with Airtel's 63/- SMS pack (which provides for 500 sms per day for 30 days), after 2-3 days of recharge when i was sending sms, then amount was deducting from my main balance (1/- per sms) so this way my 19/- were deducted, i called customer care near about 7 times and they filed complaint twice, sometimes they used to say that i'll get my balance refund and sometimes they say they'll not refund the balance even my 3 days have lost due to this problem, and customer care is useless they just don't take interest in this, matter is not only about 19/-, its about the extremely poor services of them. i want to take some strict action against them.

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Sureshs
IN
Apr 05, 2010 9:20 pm EDT

Lakshmi [protected] is one big fraud

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aravind_dk
IN
Apr 22, 2010 12:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got aitel prepaid connection long back. (cell no +91-[protected]). From last 3-4months I'm literally struggling with my connection. From last 3-4 months airtel is deducting money from my account for "airtel talkies " for which I never subscribed. When I called 121 regarding this they said "sorry" thats all. but my money is not at all reverted back. What the hell is this?

and another important thing is I registered for National Do Not Disturb service on 18/02/2017 (id=s1016206085) but still my cell is flooding with commercial messages from airtel, from which I'm too much mentally disturbed. I'm planning to move to Honorable Court of India

My suggestion to fellow Indians is please keep yourself from this fraud company.

Regards
Aravind
+91-[protected]

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R.S. ARORA
IN
Jun 01, 2010 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a mobile phone no [protected] which is already registered with ndmc on 01/09/2017 vide ref. No s1000010226 but still daily I have received numbers of call/sms fro telemarketing companies i. E. Club mahindera, standard charted bank, american express bank, icici bank, kotak mahindera bank, aviva life insurance, icici peudentail life insurance, relegare brokers and other nos of campanies. It is surprised that this nos is registered with ndmc more than 2 and half years and still I have regularly receiving promotional calls/sms till date. Please take the appropriate action to stop this otherwise I have no option but take legal action against the company to protect my rights.

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palas chatterjee
IN
Jun 05, 2010 12:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My mobile no is [protected], I get sms from 54321 that: Thanks for downloading Mailalert from Airtel. You have been charged Re 1.After this a sms from 57333 that you have a new mail.
Then Rs1.Debit from my belence so i want 2 stop this mailalert service.I ask from customercare but no responce get me..Pls deactivate mailalerts 4m my no...I am loosing my balence .STOP QUCIKLY.

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palas chatterjee
IN
Jun 05, 2010 12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i want to stop 54321-thanks for downloading mailaleart.

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Dr. Ramesh Kumar
IN
Jun 12, 2010 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I opted and using GPRS internet on PC and charging my mobile (No. [protected]) every month with Rs. 98/ plan for the same. The same amount has already been debited from my main balance every month for the same service. The representative of customer care shown his inability for its debit in my main balance and has forwarded it to his senior but no action has been taken towards this. Pl. see the details and debit the auto debited amount (@ Rs. 98/month) charged as excess payment for internet browsing from last few months. My communication details are as under for your convenience.

Ramesh Kumar
Cell No. [protected]
mail: rameshbau@rediffmail.com

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ArunSingh
IN
Jun 28, 2010 1:40 am EDT

Dear sir,

Mobile no. : - [protected]
Name : - shashidevi s bhadauriya

Plz find enclosed file for my details,

Service active automaticly with out any coraspondale

Plz solve complain as early as possible,

Contact no. [protected]
Name: - arunsingh

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Aakaash.
IN
Jun 29, 2010 4:58 am EDT

Its been more than 9yrs since I am using Air Tel and never have I been so pissed off with the company.
I have been getting rubbish messages from Air Tel Live to download porn and other nonsense for a long time now... these irritating msgs come almost every hour and sometimes even 2-3 an hr. I kept ignoring them and now this seems to have gone beyond the limits.
Adding to the annoying 'push' msgs, now I am getting insane sms in hindi typed in english from no:s starting with 54321. It has been quite some time and if you dont put an end to this ###, it wont be long for me to discontinue using Air Tel and also suing you guys in the court for disrupting the peace of a customer.
I hope you know that it is not a very pleasing thing to get stupid blank calls at 2:00 and 3:00 am in the night.

There's a limit to patience. Pls do take action immediately.

Regards,
An annoyed customer.

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