Alitalia
Reviews and Complaints

1. I, Razumikhina Tatiana, and my son, Sobolev Ivan, departed from Moscow (Russia) for New York (USA) on January, 11th, 2017. Flight was carried out by airline AlItalia with a 23 hour stop at the airport of Milan. Upon registration at Moscow Sheremetyevo airport we received our boarding passes on flights Moscow-Milan and Milan-New York.

Departure from Milan: January 12, 2017

Flight: AZ 604

Departure time: 13:00

Boarding: 12:15

Gate: B10 Terminal 1

2. Having arrived to Milan airport on January, 12th 2017, we passed security control and passport control, our boarding passes were scanned.

3. We came to T1GateB10 at about 12:05, i.e. 10 minutes prior to the beginning of boarding. We presented our boarding passes to the representative of the airport at the GateB10 counter, a woman of average age and build. She looked at our boarding passes attentively and told us that our flight was delayed for 45 minutes and she asked us to wait. My son stayed near GateB10 reading a book and listening to announcements and updates and I took a walk nearby (around GateB10).

4. GateB10 was surrounded with a huge amount of people also waited for boarding.

5. Unfortunately we did not check, what was written on a board above GateB10, we trusted the person on duty on a gate and even could not imagine that she could give us the wrong information. All was in order, nothing caused suspicions. We did not call into question the words of the worker of the airport which stated that our flight (flight departing from GateB10) was experiencing delays.

6. While waiting for the plane, we heard multiple messages over the intercom (mainly in Italian), but no announcements containing the words New York, Gate changes or any of our surnames (Razoumikhina or Sobolev) were made.

7. When boarding began on GateB10, we stood up, waited our turn in line, and submitted our boarding passes to the flight attendants. Boarding was in full progress at this point at GateB10, and there were several employees present. The employee who took our boarding passes told us that this plane was not heading to New York and that we should follow announcements and look at the board. She was not able to explain where our plane was or why it was not present at this gate.

8. This information caught us off guard. At first I had no idea what to do, where to go and who to ask for help. The reason for our trip to Moscow was the funeral of my mother and we were thus in a very unsettled state even before the occurrence of this situation. As soon as we fully evaluated the gravity of the situation, we tried to find somebody who could help us find our plane.

9. At one of adjacent gates there was an employee of the airport (a tall man of average age) who was not busy as boarding at his gate had not yet begun. We explained to him our situation and asked him to check where our plane was. He looked through the system via his computer and told us that our plane had already departed from GateB6 on time, i.e. about half an hour ago, and that we just missed our flight. To the question: ”What should we do now?” he told us that we should find an employee of AlItalia (he was an employee of another airline) to get a more informed opinion. He looked through the system again, to see what gate another plane of Alitalia departs from and found

one on the opposite end of the airport in a different end of the terminal. We then proceeded to that location.

10. On our way we saw an “Information Desk” kiosk. We stopped to talk to them and asked for help. We explained to them what happened, and asked again “What should we do now?”

11. The employee of the Information Desk told us, that now we should go downstairs to baggage claim and pick up our luggage (our luggage was removed from the plane due to us not arriving to gate), then we should pass border control and find out about our situation with employees of AlItalia from their local office. She called the appropriate service body, and they told her on which conveyor we could best locate our luggage.

12. We proceeded to the baggage claim area and approached our appropriate conveyor belt, but our luggage was nowhere to be found. My son went to find out where our luggage ended up, and it took the airport employees a long time to locate it. Eventually it was found in the Aeroflot section as the plane Moscow-Milan was piloted by Aeroflot. It turned out that our luggage had not been passed to AlItalia in the first place. Now we are wondering where our luggage would go had we actually boarded our plane.

13. Having received our luggage and having passed passport control, we left the customs area.

14. The loss of a close relative, the funeral, the problem with departure, all this really unsettled me. I was very upset, could not comprehend anything anymore and I cried all the time. In the meantime, my son went to discuss the situation with Alitalia.

15. First he was sent to Aeroflot, having been told that our flight was carried out by them. Since our previous flight Moscow-Milan was carried out by Aeroflot and we got all our boarding passes in Moscow Sheremetyevo airport, the Aeroflot logo was largely displayed on our boarding passes. In reality, the plane that we missed was piloted by Alitalia.

16. When we finally figured out whose plane it was, my son was sent to the ticket office, where the airline employees claimed that;

* announcements of gate change were made,

* we were called for boarding by appropriate last names,

* we missed everything,

* we were in all things guilty,

* we should buy new tickets.

17. My son returned to me and we went to the ticket office together. The employee advised us to consult Air France (our ticket was combined: New York-Moscow - Air France, back - Alitalia): perhaps they could send us back to New York free-of-charge. She gave us a phone number, but did not suggest taking advantage of their land-line although we at once have told her, that we do not have phones working in Italy, and she undoubtedly knew that it is very expensive call if we call from the 1 euro/min phone booth. When we understood that it was so expensive, we returned to the ticket office and asked the employee to help us with the call. She said that passengers should call themselves and that she can’t let us make a call. I once again said that we were going from the funeral of a close relative, my mom, that to us this is very difficult, and asked for help. I could not manage my emotions any longer and again burst into tears. After that, the employee of the ticket office called Air France herself. Air France said they can’t help with anything.

18. The employee at the ticket office did not suggest us to consult the office of Alitalia, although in fact Alitalia piloted the plane which we had missed.

19. The cashier said that we should buy new tickets. We asked her to see what was available. We told her that we can take a flight to either New York or Toronto, but we can afford just the cheapest

tickets. She looked through a few flights, consistently repeating: “Overbooked, overbooked” and as a result, offered us plane tickets Milan-Toronto carried by airline LOT at the price of almost 2 thousand euro for 2 tickets. Thus she told us that those were the cheapest tickets available. I believe she did not consider looking at any New York route alternatives, although New York was our destination before.

20. We moved away from the ticket office. I was in a shock. This monetary figure ruined that little control I had left over myself and made me completely break down. I could not be myself again for a long time after that. It began to seem like we would stay in Milan airport forever.

21. When I calmed down, we decided to buy these tickets to finally get out of that horrific airport. My son returned to the ticket office.

22. He thankfully did not have enough time to purchase the tickets: I stopped him. The capacity to think rationally began to slowly come back to me and I realized that we should purchase the tickets over the Internet.

23. We had a laptop with us, and the airport had wi-fi. We opened the Internet and it turned out that there were multiple flights available to New York and tickets were available for all of them. In addition, the tickets to New York were approximately two times cheaper than those to Toronto and the ticket office attendant never mentioned this to us whilst we specifically requested for the cheapest tickets. Among others I found a direct flight from Milan to New York departing the following day at 10 a.m. Abandoning all hope of receiving any support from Alitalia, and being afraid that tickets would become sold out (My ears were still ringing with the sound of the ticket sales women’s voice: “Overbooked, overbooked”), we decided to buy tickets for this plane.

24. The prospect of spending the night at the airport frightened us, but we could not even consider spending the night at the nearby hotel as we had absolutely no money left.

25. After purchasing new tickets we calmed down a little. Having considered the situation more and more, we realized we should try to find a way to speak with the manager/supervisor of Alitalia or get the ticket office staff to put us in contact with them at the least.

26. We returned to the ticket office. We reminded the employees of our problem and have requested that they direct us to where we may talk to the manager of Alitalia. We asked for them to help us get in touch with him/her. After some altercations one of employees (not the same one which offered us tickets for 2000 euros) told us where we can find the manager.

27. We went to the second floor of the airport where the offices of airlines were located. After a long time of looking for the manager of Alitalia, passing by all the offices, just to find all doors locked. Finally in one of the offices, the manager finally appeared after sending away a plane and just stepping back into the office before leaving for the night.

28. We explained our situation to her. She listened respectfully to what we had to say and then said that announcements of change of gate and beginning of boarding had taken place, that we were called for boarding and that we simply heard nothing. We assured her that this was not the case and that no announcements took place, but she continued to stand by her original statement.

29. We have asked, whether the employee of the airport, standing at the gate is responsible for his/her words. The manager was a bit uncomfortable but said that possibly the employee on a gate which looked at our boarding passes only paid attention to the gate number but did not pay attention to the flight number and consequently was mistaken, having given us the incorrect information about time and boarding of the plane, but all the same it is our fault and our mistake, that we did not look at the board.

30. The manager was very attentive with us; she sympathized with our situation, but said that nothing

could be done. When we told her that we are coming from a relative’s funeral, that our condition is very unsettled (again I burst into tears), she told us, that although she is not entitled to do this, she will send us to New York tomorrow with the same flight which we have missed today.

31. Having learned that we have already bought tickets for another plane, she suggested us to return them and then to depart by Alitalia flight we have missed today. She said that if we cannot return them, she cannot do anything for us. She offered neither a voucher for hotel, nor anything to facilitate our stay for the night at the airport. To her it did not matter that we should spend the night at the airport on rigid metal armchairs. She told us that although she understands our situation, she could be of no further assistance to us.

32. I would like to point out that all the described steps and movements were made with suitcases in our hands and backpacks and hand luggage behind our shoulders. And in general we already spent the whole day at the airport in a highly stressful condition and have been exhausted beyond a normal limit.

33. Having returned to a bench in the waiting room, I tried to refund our tickets, but as I expected, it was not possible. We had no other choice; we had to fly by our next day 10 am plane:

Departure from Milan: January 13, 2017

Flight: AZ 7602

Departure time: 10:00

Gate: B10 Terminal 1

34. The next day we had a direct flight Milan-New York which was scheduled to depart from gate B10. However in boarding passes which we had received at registration, gate B6 was specified. So the departure gate had been changed once again.

35. Passing passport control, security control and expecting landing, we closely listened, waited for announcements of a gate of a start replacement and of the beginning of boarding, but there were no those announcements.

36. We are sure that the same situation occurred the day before with no announcements made; once again we were misled by the airport staff. All the passengers registered in Milan received boarding passes for gate B6 and only transit passengers like us received boarding passes for gate B10. Nobody in Milan airport thought of transit passengers, nobody announced anything.

Conclusions

1. We did not get on our flight because the person on duty on the gate neglected to responsibly fulfill her duties. She looked at the gate number in our boarding passes but did not pay attention to the flight number, and then provided us with the incorrect information about the flight delay.

2. There were no announcements of gate change and beginning of boarding, and no calls for boarding by our names: Ivan Sobolev and Tatiana Razumikhina. We were lied to by the employees of the airport when they claimed that those announcements existed.

3. The schedule from the Internet had the incorrect gate numbers for the planes to New York. All the passengers registered in Milan airport received boarding passes with a correct gate number, but transit passengers registered in the other airports received boarding passes showing the wrong gate number. As a result all transit passengers risked to miss their flights. The administration of the airport ignored this fact and did not update the information in the Internet. Moreover this situation was profitable for the airport/airline; because passengers missed their flights had to buy new tickets.

4. Employees of the airport/airline, despite of our conditions (we returned back from the funeral of close relative), did not help us either with a flight or with a hotel.

5. It would seem that all employees at Milan airport that we communicated to did not care about passengers they responsible for:

* The person on duty on a gate looked to the boarding pass saw the gate number, but did not see where passengers flew, and gave them incorrect information;

* The employees of Alitalia kicked their passengers (Alitalia was carrier of the flight) from one Air Company to another (from Aeroflot to Air France), but did not try to help them;

* The casher in the ticket office specially worsened the situation to make passengers more nervous and force them to pay for extra expensive tickets.

6. We live in Toronto, but usually 2 times a year visit Russia or other places in Europe. For our overseas flights we use different air carriers including Alitalia. If our claim will not be paid we will never use Alitalia again and we will tell all our friends about our negative experience with this company.

Claim

We ask to compensate

1 The cost of the second tickets we should buy - 1, 419CAD

2 My salary for the missed day at work - 400CAD

3 My husband’s salary for the missed day at work (he was waiting for us in New York to pick us up and drive to Toronto) - 250CAD

TOTAL: 2, 069.00 CAD

Almost a month to receive any information from Alitalia. I had my flight changed on March, 20th. I was informed on March, 17th then I called the call center, the assistant told me that I would have a total refund as the option that Alitalia gave to me did not fit my appointments. I already called more than 10 times, send more than 5 emails. So far, no reliable information was gave to me. Seams that I am asking for a favor, in fact I just want my money back! If it was a reliable company I would even receive a compensation for the cancellation of the flight.

Confirm #DVDYVU AZ FL 610 on 9 Feb 2017. Passengers Steven Gerber and Ellen Britz. We transferred about 75, 000 Amex Platinum card reward points to A, Italian and booked business class seats for our anniversary trip back from Rome to NYC. Now Amex says they can help get the points back from Alitalia to my Amex rewards account. This was done as we were about to board the aircraft. We hadn't any notice. And when I called Alitalia all I got was nonsense after being on hold for 30 minutes. I never travel except on business call (I'm 6'7") Nd am now stuck in an economy seat for ten horrendous hours. Captain says he's sorry but it's not decision.

Hi,
I, Natavarpuri Goswami Travelled today from Abu Dhabi to MADRID (booking reference -2MR5DH).   I deposited Luggage in Abu Dhabi and when I arrived here, I had a great shock of not reaching my Luggage. I have launched complaint' at Madrid Airport with above file reference.
In fact, this was my HORRIBLE EXPERIENCE. From Abu Dhabi, I had a boarding pass for ROME to MADRID ALITALIA flight with Boarding gate 12. when I reached it was told that GATE changed to 07. When I reached at 07, it was told that it is changed to 14. Literally, RUNNING I had boarded.

Now, come to LOSSESS because of baggage missing. I came here on a BUSINESS TRIP and all my Important Documents were there in the Baggage. I will be having a GREAT SETBACK in my purpose of BUSINESS. Plus all my clothes are there in the Bag.

This is really a HUGE LOSS to me and VERY MUCH DIS COMFORT. Please get my bag at the earliest and send to my hotel. I have already given address in my above complaint.

You have to pay me compensation because it is purely NGLEGENCE from your side and I am facing a huge loss and too much trouble

I had a reservation with Alitalia on 26/10/2016 from Rome to Guarulhos with connection in Buenos Aires, flight AZ680.
On the check-in line at the Rome airport (FCO), an Alitalia attendant told me that this flight was full and offered me $ 600.00 to change my flight to another flight with connection in Santiago, FLT 688.
I accepted and thought I would receive this compensation in cash and at the same time, but I was only asked to write my name, email and telephone on a sheet of paper with more names, and I was said that someone from Alitalia would call me to make the payment in 1 week. I found it strange and asked for a protocol or proof, but they did not give me, but I had already accepted and trusted for the confidence.
As no one contacted me, I called to the offices in Brazil and Italy and after many calls, I was told that the case should be resolved by customer.relationsBR in Brazil and that the compensation would actually be $ 800.00 euros.
I sent an email on 09/11 and Eduardo answered me on 10/11 and said that someone would contact me, which has not happened until today, 03/12, no answer at all, just automatic answers to the many emails that I have been sending...
Very disappointed about flying and trusting Alitalia.
Case Number [protected]

I have traveled so many times in different airlines but Alitalia has Worsest customer service. They lost my baggage. Try to call customer service but they are not taking responsibility of lost baggage. Only way to get information about my baggage is public relation offices through email. I emailed them many times but no one is replying. I would never ever recommend this flight to anyone. Worse experience ever.

On 22nd July I went to book two return flights LHR to Rome for 13th and 17th July. The site rejected my card and when I logged back in 2 minutes later I could not retrieve my booking and the price was £100 more.
I then booked the more expensive flights and this time my name was auto corrected to VAL not Valerie. I have never been called VAL by anyone. I called immediately and received conflicting advice from two customer care staff. They say I cannot fly with that booking and they cannot amend!
Other airlines I rang said they would correct such an obvious error for free, especially as it is so long until we fly. AlItalia now want a further £300 which makes the cost of flights £400 more than on my original booking.

Our family has experienced a great stress, and the stress was created by Alitalia. The main victim was my 14 and a half years old granddaughter Alexandra Artemenko who travelled on June 11 from Brussels to Milan/Lin by the Alitalia flight AZ149 at 2:50 p.m. She arrived to the airport Brussels/Bru accompanied by my son (her father) and a family friend Samuel. As my son had to fly to Moscow about one hour before Alexandra’s flight to Milan, Samuel had to help Alexandra at the registration desk. First, the person at the registration desk announced that Alexandra, as a minor, must pay 65 euro for an escort. Alexandra paid, but it is worth mentioning that she was not escorted at all, she was accompanied only by Samuel, while Alitalia, instead, made her a hell. After paying for the escort Alexandra was asked the passport data of her mother, Liza, who was going to meet her at the Linate airport in Milan. As Alexandra did not have the mother’s passport data with her, she made a phone call to the mother, and the mother dictated her the data. However, the person at the desk said that it is not enough, now the mother must call to the call-centre of Alitalia (number 892010) and to tell them her passport data. When Elizaveta got the call-centre, they said that it is a complicated problem and she has to wait while they solve it, but after 12 minutes of waiting (it is worth noting that this was a paid call) the call-centre disconnected. Then Liza called them again and learned how they did solve the problem: she must call to sub-unit that is responsible for children (phone number 0665640, supplementary 2 and then 1). So she called this sib-unit and they fixed her passport data, but the lady from the subunit demanded, in addition, the data of the person who accompanied Alexandra in Brussels. Thus, Lisa called on Brussels again, learned the data of Samuel and made the second call to the sub-unit in Milan. This time a man answered to her call, he informed her again that this is a complicated problem and she must wait. After 10 minutes of waiting he said that as there is only one hour left till the flight departure it is too late (in fact, at this moment it was one hour and 25 minutes left), so they can do nothing, and recommended to book a ticket for the next flight. Moreover, he added that 24-hours before the flight are needed in order to solve the problem, and recommended Liza to call to the Alitalia office in Brussels. Liza called on the number given by the man, but there was no answer because the number given to her was incorrect. Then she called to Alexandra asking her and Samuel to go immediately to the Alitalia office at the airport. Thank goodness, this helped, and they permitted Alexandra to fly. But this was not the end of the story. In Milan Alexandra was not permitted to leave the plain with other passengers as Alitalia officials pretended to have no information that someone meets her at the airport. Thus all the calls made by Liza to different Alitalia units were for nothing. Though in the plane Alexandra explained to officials that her mother is waiting for her and gave them the telephone number of Liza this did not help, they did not want to call to her mother, informed Alexandra that it was illegal that she was accompanied in Brussels by a friend of the family and not by the relative, left Alexandra waiting in the plain, and after a while transported her somewhere by car. When Alexandra asked them where do we go (she speaks both English and Italian), they just recommended her to be polite without explaining what goes on. Alexandra told us later that she was feeling as if she was a criminal. Finally, Liza was able to get Alexandra by phone when they were in the car. Alexandra gave the phone to one of the escorting persons and they agreed to deliver her to the arrival entrance where her mother was waiting.

It looks like there is no connection between different sub-units of Alitalia, and the passenger is expected to do their work making several calls to various ineffective employees, while the main professional obligation of the employees who pretend to protect a travelling juvenile consists in creating a great stress and making all possible obstacles instead of helping, not forgetting at the same time to take 65 euro for their assistance. Note that in Italia one has a right to get the driving license in the age of Alexandra, but cannot travel with Alitalia alone without artificially created problems. To our experience, this is a great contrast to other air companies who collect all the information needed at the moment when tickets are booked and do not create the stress situation. Now our family will never use Alitalia flights, moreover, we believe that it is our duty to inform people about our story in order to help them in avoiding stress and possible problems that may be caused by ineffectiveness of Alitalia service.

BAD FLIGHT EXPERIENCE

ALITALIA FLIGHT #74 ATLANTA TO AMSTERDAM 7:35 PM

In April 17 2016 I fly delta with my 24 years old son. We ware so happy to start a beautiful vacation.
We want up on the plain and set in our seat. Aprx 45 minuets after take off the fly attended ( her name is DIANA CIHSHUM) start serving wine and drink. Since that not much to do on a flight I was watching the girls serving noticing one of them (DIANA) hade a bad attitude, When she come to serve me she asked what I will like to drink and I asked for red glass wine, when she was serving my son who was seating next to me I asked her if I can have one more glass of wine explaining that the flight to long and the wine will help me sleep good at this long flight. Her answer was with a nasty attitude NO, YOU WILL WAIT UNTIL I FINISH SERVING THE WHOL PEPOLE IN A HE PLAIN. (the cup of wine was only a half a cup)
My son and I was in total shock I am flying many time a year and I never had an experience this kind of bad attitude. I did not believe she was real and I told her that it is not my first flight and I WILL LIKE TO HAVE ONE MORE GLASS OF WINE explaining the wine helping me to sleep in such a long flight. She got very mad and poor a half glass of wine and pass it to me with such of anger almost draping the cop on my table.
Then when they serve the food I asked for kosher food and she was ignoring me when I asked one more time she said no more kosher food noticing long minutes after they keep serving kosher food.before they start serving the regular meal. Even when she brought the meal she like drop it to my hand. When time come to pick up the tray after we finish eating she was picking up the trays from the front seat and when she got to my row she bypass us to the row behind. I pick up my tray and ask her if she can take my tray PLEASE and she toke the tray very angry. I start closing my Eyes very disappointed. about 30 minutes leather when I almost sleep she came in very close to my ear and say that is a small room behind the pilot that she can take me their and ARREST me for the entire flight. My son who herd that told her what is your problem today and she said I AM NOT TALKING TO YOU. for the rest of my flight I did not make any eye contact with her because I did not like to get my self in trouble. At the and of the flight before leaving the plain the entire crew was in the front of the plain greeting the people I ask to talk with flight attended supervisor her name is GERRALYN RUSSELL with the pilot standing next to her, when DIANA was standing not far away from us watching me talking to the pilot and supervisor, suddenly DIANA said "HE IS AN ### HOLE" everyone herd that, passengers who is walking out, the pilot the fly attended supervised and the crew.
when I walked out of the plain the pilot came after me and apologize to me for DIANA behavior.
I did not wont to deal with the citation when I am on vacation, so now I am back home and I am writing to you.
I will go as far as taking this matter to the FEDERAL AVIATION ADMINISTRATION
I will not rest until I have resolved this citation to my fullest satisfaction so this experience should NEVERTHELESS happen again to any other passenger who is flying in these skies who we put our trust and life into.

The name of the BAD flight attended is DIANA CHISHOM
the name of the good supervisor is GERRALYN RUSSEL
TAHNK YOU
YAIR YACOBY
1886 nw 127 Ave Pembroke PInes Florida. 33028
Phone: [protected]
Thanks again

I purchased a ticket from Miami to Istanbul with a connection in Rome for 2.5 hours in early February to fly next week. I received an e-mail from Alitalia last Thursday, just 10 days before the flight, that the second flight was canceled and they arranged me a new flight that leaves 8.5 hours later, making the total wait time 11 hours
Being a Hobbyist, having flown around the globe many times with many other airlines (like Turkish and Lufthansa) when this kind of long waits are unavoidable they offer their lounges and even arrange hotels in some extreme cases. Since it's not an overnight wait I wasn't expecting an hotel but I expected them to at least offer their lounge to make up for the change. But this wasn't written on the notification e-mail so I called them today to check it and they said they won't be offering their lounge, which made no sense to me.
I just want the readers here to see the class of service at Alitalia and how much they care for consumer happiness. Please keep my story in mind next time you purchase from this company instead of an actual airline just because it's a handful of euros cheaper.

I recently used Alitalia and booked a flight. Travel agent told me that luggage was already included. When I arrived at the airport I was told that I have to pay over 50 euros for my luggage. I told them that it was already included and it was probably a mistake or something. I was so disappointed and almost missed my flight because of them! That was completely unprofessional. I just wanted to warn people that this company is very misleading and better check every detail before the flight!

IL mio nome e Antonia Vavalle e sono molto arabita per il tratamento cke mio padre, e mia madre anno richavuto da i lavoratori cke anno portato mio padre nelle pulman, dei disabile, mio padre e malato e mia madre doveva andare con lui nell pulman per predere il loro volo da Roma (FCO)to BARI (BRI), pero anno deciso loro cke non cera posto per mia madre e lono portato solo a mio padre losciando mia madre sola per predere la ario? se mia madre non prendeva il volo cke cosa a vebre suceso mio padre si e fato nervoso fin cke a visto sua moglie di venere a sedersi vicino a lui questo non e gusto cke io o pagato tutti questi soldi per a vera mia madre e mio padre cke e maloto ! di stare in seme e loro anno deciso di separale ale quela stava molto posto per mia madre di andare nell pulman con mio padre come doveva ! questo non e normale il volo e AZ1613 FCO ROMA FIUMICINO, ITALY TO BRI BARI ITALY i mie genitori se ckimano Vavalle Nicola Antonio e Gjelina Nexhmie e questa e una cose cke dove justa percke mio pdre si e agitato molto e I sono molto ARABIATA sestovo I la loro non sela pasovano lichia ancke se perdevo il volo IL MIO NOME E ANTONIA VAVALLE IL MIO NUMERO DI TELEFONO E [protected] e voglio una risposta da cki comanda ALITALIA aspetero la vosta risposta I email alitalia more than ones but I got no response what a suprice . l dont blame alitalia I blame the people that run the air line it a same

My husband and I took flight on to visit China. Upon arrival to the airport I discovered my luggage had not made it to Shanghai. I went to Alitalia Baggage Assistance and Immediately reported the incident. I explained to the baggage service that in my lost bag there were some valuable things and I need it back as soon as possible. Two weeks passed and there was no call from Alitalia. I decided to call the number given to me for information but no one ever answered. I decided to go to the airport myself. There was a young girl at the counter and she informed me that they just started tracking my baggage. I asked if they provide any help, because I have been wearing same clothes for days now. All my clothes and valuable things were in that bag. Girl apologized and told that they can’t do anything right now. 3 weeks passed and I finally got my baggage back. But when it was delivered I discovered that someone has opened it! And some things were missing. Please choose another airline service.

Alitalia 808 I 22/12/2014 I Rome FCO I 11:00am I Terminal 3 I
I Tel Aviv TLV I 3:20pm Terminal 3 I

Dear Sir
On Saturday, December 27th We took off flight from Rome to Tel Aviv, Flight 808.
The Flight was supposed to leave at 11 am but there was a delay and it came out about 40 minutes later at around 11:40,
All Toilets on the plane were dirty and most disgustingly smell.
And the plane was all dirty with the remains of a previous flight.
I am attaching pictures taken about 10 minutes after take-off, so you can see the mess & dirt on the plane.
Sincerely
Eitan

[protected]@gmail.com

Well … I’ve been to places, I’ve used many airlines but by all goods Alitalia has the worst public relation service. Now, let’s see if you agree with me:
• I’m booking this 3 week vacation about six months ahead of time for two, including a 3 segment flight with one stop in Rome,
• Ones in Rome the passengers are denied boarding due to overbooking of the plane.
• Spent the day in the airport being sent from one office to another, crossing through security 4 times! Any idea how much fun is that?
• Been told to collect our luggage but unfortunately are missing.
• No help from Alitalia whatsoever, not even the proverbial glass of water, nothing, zero.
• Spent the night at the hotel washing the socks and underwear (for which obviously we paid).
• Second day, same nightmare, half a day in the airport with no solution on site.
• No flight available for the final destination (Vancouver, Canada) only a promise to make it on the waiting list for the third day.
• O…! Have I mentioned we have no luggage? And there is no flight that Alitalia can arrange back to the first airport (OTP).
• So, this was about 4 months ago.
• As per Regulation No 261/2004 of the European Parliament, Alitalia supposed to provide care, compensation and reimbursement.
• About 10 or 12 emails latter I have no definitive answer from Alitalia (refer to: “Refund request: PBORB9263996374 [Incident: [protected]] and baggage compensation”).

So my question is: What should I do next?

Good day
I was traveling on Alitalia AZ90 from Roma to Malaga with final destination Algeciras while we have attended on front of the announced gate to board the plane we have discovered that flight was delayed for 1.5 hour for unknown reason and instead of leaving airport at 1000 we will leave it at 1130 which was a shock as my company has arranged transportation for the whole team from Malaga directly to Algeciras with the rest of the participant accordingly and since I wasn't able to meet agreed deadline I have to take a taxi from Malaga's airport to Algeciras which costs me 145 Euros for one & Half delay which is badly impacted my attendance to the meeting as I was the last one who has arrived to our region meeting.
Our problem didn't ended at this stage as we faced same situation during our return from Malaga to Rome and flight was also delayed and again without any justification from counter team about reason of the delay and we have to wait in along queue waiting for our time and suddenly we have found a plane that just arrived and started to disembark the passengers and we still waiting in the same queue till clearing the plane afterwards we have to wait as the counter has decided to embark passengers in batches so we have waited again carrying our luggage waiting for the reasonable time from their side to board the plane and finally we have managed to take the flight.
And since it's not just one experience or two that we have faced with Alitalia but it's repeated and disorganized arrangement we have faced the 3rd nightmare in my trip with Alitalia as we were supposed to start boarding the plane 2145 as announced on the board and confirmed from the counter but slowly the time has started to hit 2145 and then 2200 and without any single information from the counter to give any feedback because simply they don't know regardless the plenty of trails that have been done from all passengers to know the reason of the delay and the only reply we have received that they have called their supervisor and he will check and matter continued for more than 2 hours with unrealistic replies like we don't have buses while all the flights beside us were having their buses except us in addition to unprofessional way of handling such circumstances and simply they have turned away from the counter in order not to talk to any passenger which damaging the simple theory of respecting your client and it turns to a complete neglection from their side and we have felt that we are not in Italy but in a very ancient airport that has no experience to deal with any one finally after 2 hours and more the bus arrived and we have boarded the plane and suddenly was shut down and light disappeared and temporally light started and after a while and fixing the problem the light returned again and as usual without any kind of respecting the people that put their lives into your plane or to give then any kind of support or respect even as human bean and it seems that they were moving animals from a place to another .
Then we have started our flight to Cairo and landed into Cairo airport to find another surprise that none of our luggage has arrived with us which was a killing point for all of us as we have received unreal reply that we have a strike in Italy airport which was not the fact since we were in the port and all of the other flights were loading their luggage in front of us in addition to that none of the labor union has announced any kind of strike and it's just another part of the long Series of failure from Alitalia airlines and now I'm requested to travel from my city to Cairo to get my luggage which is not acceptable by all means and as a client of your valuable company I won't leave my rights to be treated unrespect and you didn't give us the chance to talk about you as a company that has reputability in front of the other companies and you have gained a negative net promoter to Alitalia.

Waiting for your reply
Mohamed El Gayar
Operations Manger
Maersk Line
Mobile : +[protected]

This summer we flew to italy on alitalia air for our sons wedding; alitalia lost our luggage for four days and we had to go out and buy clothes for the wedding and of course where am i going to find a suit to fit me given that we landed on sat. and the wedding was on monday. they ruined my sons wedding for me and all the pictures that we took for future memories. if you try and contact someone for reimbursement for the clothes and toiletries that you had to purchase, good luck. they aren’t stupid; you have to send an e-mail and there is no phone number for you to speak with a human being; so it takes weeks before someone actually e-mails you back to tell you that you need the your receipts, the tags that were on the bags, .the proper forms and copies of your tickets that you actually took the flight and then you be lucky if anyone “e-mails ” you back. it is now the middle of sept. and i am still waiting, they e-mailed me in the beginning of aug. to say that we are sorry for the inconvenience and i am still waiting for any compensation for all the money that i had to lay out let alone what can they possibly give me to make up for what they did to ruin our sons wedding for us.; and to top it all off ; since we were over there we decided to go to greece to extend our vacation because when will we get this chance again; alitalia would have lost my same bag again if my son did not see it on a carousal where it should not have been; it was supposed to stay on the plane for the second leg of the flight. so i can not still get in touch with a real person to take care of this matter and i implore everyone to never fly alitalia because they really do not care to take care of their customers because they make it so that you can not speak to anyone with your problems.

I flew with Alitalia from Sicily to Paris in January 2012 and this is by far the worst experience I've ever had with an airline. First they refused priority check-in for my mother who was exhausted as she was being being treating with cancer (we showed my mother's chemotherapy card to the airline agent who said that my mother had to wait in line "just like everyone else"!)

Upon our arrival in Paris, 2 pieces of luggage were missing. When we finally got them back days later (after having to follow-up with Alitalia via countless several calls), some of our personal belongings were missing and we also found items (such as a toiletry bad) that did not belong to us!

I wrote several e-mails to Alitalia's customer relation team and NEVER heard back from them. They don't seem to care about the fact that their staff is being the rudest with their customers, even those in distress. Nor do they care about the fact that their luggage service is completely unsafe. Be mindful if you ever want to travel with them you may not get your personal belongings back!

On April 24 my husband and I presented for check in at Roma Fiumicino Airport, with our web check in in hand and our seats booked for our 9:50pm flight to Sao Paulo, Brasil.

We like to book our seats online because my husband has a bladder condition, so he needs to have an aisle seat in order to go to the restroom as many times as he needs to, not causing any annoyance to the other passengers.

At the check in counter we were informed that due to a change in the airplane, our seat booking had been canceled, and a new booking would be made at the company counter after the gate.

We proceeded to the gate but all we got from the clerk was a vague promise of seats and, what was worse, we would have to wait until the check in was finished so that we could be assigned any remaining seats! Hahaha

Just imagine: we're 50 and 60 years old, and there we were, being told to be nice and wait for any lucky break! hahaha

So, in spite of having paid for our tickets in good advance, in spite of having booked our seats beforehand (and, by the way, the seats we booked were exactly the ones suggested by the software!),

we were exposed to the embarassment of having to wait for a possibility of embarking without any guarantee of seating together, not to mention in our requested position in the plane!

So we waited for about 40 minutes. 40 minutes! Unable to move too far from the counter, otherwise we wouldn't be able to listen to the clerk's calling.

We were grounded.

Of course this humiliating situation was solved. I had to fight for my rights in front of all the other passengers, only to have what we had paid for.

And, mind you: even if there was no health problem or any problem whatsoever, even if we were young backpackers, the fact is we did have the seats booked, and that had to be respected. Should your company need to make any arrangements in the plane scheme, passengers DO NOT have to suffer the consequences and be exposed to embarrassment, right? They must be assigned seats straight away, at the check in counter.

This is what I have to say. Get smart or this company is gonna lose many passengers in the future.

In July 2010 I signed up for a trip to be taken in May 2011, but in November 2011 I had to cancel the trip due to illness of my travelling companion's husband. The tour company, Visit Italy Tours" arranged the flight with Alitalia, and had Alitalia charge to my credit card for the air portion. After extensive e-mails, phone calls, etc. Alitalia said that the authorization for cancellation and refund to my credit card had to come from "Visit Italy Tours." Supposedly, according to Alitalia, this was done by March 30, 2011, and would take up to 60 days for the banks to transfer funds. I waited til June 2, 2011, and checked my Citibank Visa on-line, and the refund was not issued.

I notified Alitalia costumer relations, and she verified funds had not been credited to my account, and she is having their accounting dept. 'investigate the matter.' They are stonewalling, and never intended to refund my money!