Alitalia
Reviews and Complaints

As i mentioned before, my name is imed kahlaoui, i baught a round trip ticket from tunisia to moscou via rome on the 27th of june 2019, right before the flight departure, an alitalia agent told me that i cant get on the plane saying that the fco police refused my departure which i dont get the reason however it doesnt matter anymore i just need my refund for the ticket i baught and to hell with your flight .
Im about to sue alitalia and whatever it takes me to get my [censored]ing money back, because this is called stealing, and trust me i will tell this story allover the web until the whole world know what you guys did if i dont get my goddamn money back .
Here is my number ..216-[protected]
my email. [protected]@gmail.Com

Dear sirs

We were traveling on your airline today on the 5th of July 2019 we had 2 flights 1st one was to roma AZ0827 and the second was AZ 316, reservation code: FAJQYO in the name of Adelle Obayan, Georgina Obayan and Hala AlFakhoury, we were ar beirut airport around 1:45 am and we put three bags at the checkIn but when we arrived paris we noticed that only two bags was received and the third was lost so we went to make a claim at the airport but they noticed that at check in the employee gave us two codes for two bags and not three and advised us to send you an email and make a claim, so you are kindly requested to make the necessary and find our bag for any further information please contact me on number [protected]

in relation to the flight AZ 078 from Rome to Barcelona on 28 September 2018.
Alitalia Reference #[protected]
my baggage was delayed which causes missing items from my bag laptop, phone charger, laptop charger, and jewelry which values more than 5, 000 EUR. you offered to provide compensation in the amount of 1.082, 00 EUR by way of bank transfer.
Regarding the delayed delivery, you offered cash compensation in the amount of 85, 35 EUR.
I have been complaining from October and you still didn't solve my problem which is caused by you.
till now the issue is not solved.

Alitalia's 620 on June 5, 2019, was my most unpleasant experience in over 50 years of flying. Passengers in Row 42, Seats J, K and L included a three or four-year old child who screamed and shrieked during the entire 13-hour flight. This child also repeatedly kicked and hit Row 41, Seat J, where my son, Alex Steiner, was seated. The child ran up and down the aisle hitting and kicking other passengers and seats as well. The parents or caretakers did nothing to control their child. The flight crew received numerous complaints regarding this totally disruptive passenger yet took NO action to correct or improve the situation. The parents slept while their child terrorized the other passengers in the rear cabin.

I request partial refund for this unbearable flight situation which Alitalia's crew could have rectified, especially for Passenger Alex Steiner in Row 41, Seat L. There must be some alternative for aggrieved passengers to get relief from such a disruptive, inconsiderate passenger.

Booking of non-refundable ticket

Due to some medical problem, I am unable to travel. But Alitalia India is not ready to refund back my Service Tax amount which I have paid to the Airline. Total amount I paid for three for approx. INR 56, out of which INR 36. If a sales is cancelled, a company is not required to pay service tax. In this the service tax collected from customer should be returned back. But seems like India customer care is not ready to understand. Also, they are not even considering medical emergency which I have

Booking id no NN2269525428265

My flight from Bari AZ1608 was supposed to depart at 07:25 am for Rome to connect with flight AZ806 to Tel Aviv at 09:35 arriving before the Sabbath at 13:50 pm on Sept 7 2018. Instead there were technical problems and the plane only left at about 13:30 pm for Rome. I was placed ONLY on a flight, AZ810 at 22:50 pm (on the Sabbath night) on Sept 7 arriving in Tel Aviv on Saturday 8th at about 3 pm. No public transport was available to arrive to my home was available so I needed also to take a taxi costing 270 NIS home arriving at 04:30 am ! There is absolutely no reason to suffer such consequences and duly I expect reasonable compensation for travel on Sabbath with a delay of over 12 hours and a poor food voucher that covered half a meal costs while I had expenses of at least 2 meals. Boarding cards attached.

Dear sir and Madam,
I arrived in Fiumicino airport from Tehran to Rome at 7 am on 31.08.2018 flight Nr.AZ 757 in terminal 3. I picked up my luggage at belt 10. unfortunately I couldn't open the handle (telescope handle is stuck) . Then I found a 3-4 cm cut on my luggage so I went to Alitalia desk to inform them. They refused to accept my damages because it is a mechanic non function and the cut with a hole is not accepted as well. I wanted to speak to their manager but they told me i should wait there, he/ she will come later. I have two children waiting for me at home.
What kind of customer care is this? I never experienced such unprofessional staff of any other airline. I am very much disappointed and still hope that you could compensate my damages. You definitely won't like to loose a loyal customer.
Either you refund 110 euro for my damaged luggage or you exchange it with another Samsonite luggage. please see attached pictures.
Regards,
Farnaz Alaei
British citizen living in Rome
email: [protected]@yahoo.co.uk

I Cancel the ticket OUMOUU on August 1st.
I was told to wait 10 business days that Alitalia would contact my credit card company to proceed the cancellation.
So far Mastercard haven't received anything from Alitalia. The email I send to alitalia.brasile I don't even get an automatic response and Stefany from Customer service Brazil told me they never reply, that I need to wait.
No one on Alitalia's side gives me a clear picture of my request! I've tried email, facebook, telephone...It's very frustrating!

I have complained 4 times with no response.

*Customer service and on-board service is terrible.
*Food on the flight was shocking!
*A flight delay caused us to miss our connecting flight.
*Alitalia promised to hold back the flight for us but this did not happen.
*We were travelling with two small children so the whole experience was traumatic. After putting us on a KLM flight home, we could not even sit together as a family.
*lastly - I have yet to hear from them after registering 4 complaints with them!

Good Day,

This is the 4th e email with no answer and sril my money are not back .
As a reminder I was charged for a baggage first $100 and after a very rude lady called Ilene came and charged me without asking me another $285 and she refunded the $100.
Without even giving me explanation or giving me a receipt.

I will take this email further as I can see you are very unserious and I clarify this as Stealing from your customers. This is the worst experience ever!

Roxana Goane

Hello,
On the 4th of March, I had made a booking from Alitalia . I had paid the amount using my ABN Amro card through IDEAL. The money was deducted from my account, but I didnt get any confirmation message from the airlines. However, after few hours, I got my booking code, but on inquiring with them, I was told that the booking didnt happen and they didnt receive the money.
Now, my bank says that the money is sent and the airlines says that the money is not with them.
Thus, I am really worried where did my money go. According to my bank, the airlines should initiate the refund, but so far, I have got no information from them. Please look into the matter, so that I can get the refund as fast as possible
I attach the details required for this case. The money deducted was from "GLOBALCOLLECT"
Thanks in advance
Nikhil

I feel like I'm getting the run-around regarding a refund from Alitalia through Travelocity. My name was spelt incorrectly on the airline ticket so the night before my flight, I purchased a new ticket. I was told that night when I purchased the new ticket that I would be eligible for a refund. Now … 4 calls later and a total of 3.5 hours on the phone, I am told that I will receive a full refund but Travelocity is waiting for Alitalia to give them a waiver. I have called both companies (Alitalia will not do a conference call) separately trying to resolve this issue and it has become a headache. When I call Travelocity, it sounds like a a baseball game is going on in the background (lots of clapping and yelling).
How do I get this resolved?!?!

I, Rituparna and my Mother, Ms. Sarbani Pal visited Amsterdam availing ALITALIA flight, to and fro from Delhi as under

2/12/17 AZ 769 and AZ110 ( TICKET NO. [protected]) and return by AZ 119, AZ 2039 and AZ 770 departing Amsterdam on 8th Dec, 2017

On arrival at Amsterdam, we received our checked in 36" suitcase in badly damaged condition. Your Schipol Airport Agent KLM issued a damaged bagage report vide File Ref. no. DPRAMSAZ32094, wherein they have certified a compensation amount of Euro 300/- as no replacement of bag was made.

I and my mother, were travelling alone in high winter of Europe, had to face immense trouble and inconvenience in carrying that broken suitcase (36") which was containing our essentials. on arrival at New Delhi airport, we found two of the wheels were broken and missing. At 2.30 AM in the morning and on a hurry of catching the connecting flight from a different terminal we could not report at your counter. the image of the damage certificate and the suitcase is attached herewith for your ready reference.

It is our request to your good self to arrange to reimburse the certified claim amount of Euro 300/- immediately by any suitable means as suits you. I am giving you my account details for a faster credit Account no003401003200, ICICI Bank, Ballyguange, India, Branch, IFSC CODE ICIC0000034, MICR CODE [protected]

Looking forward to your early response and closure of the claim

October 6th - returned to London Heathrow via Rome from Cairo. My suitcase was severely damaged and the outer shell cracked. I reported the damage to customer services - they offered me 35 Euro compensation. I said I wanted it reported to Alitalia - I was given an email which a duly sent details of the damage and a photo. They replied with the reference number stating that they would be in contact - to date they have not been in contact - I have sent three further emails, with no reply. Today I phoned Rome and Ireland and then the US - Rome hung up on me the US only takes reservations.

This is an appalling service and I want to take my complaint further.

Because of the baggage delay, I had to wear the same clothes and underwear for three days. I was given the location of a department store in Rome where I purchased a pair of men's slacks, a long sleeved shirt and one pair of mens' undershorts.
I purchased the clothing at the Rinascente at Piazza Fiume in Rome for a total of e241.90.
The slacks were not hemmed so I had to fold the pant leg material up and under so I could wear them.
All delayed luggage documentation and clothing receipts are available.
The Alitalia file reference is FCOAZ54768, flight AZ0603 - 04, ticket number is [protected], tag number is DL835091. File reference 05 oct 2017 09:05 LT

My husband an I purchased an international round trip ticket on 24 th October 2017, we got an email stating that a change had been made, the email was saying if we didn't contact them soon they would be cancelling our flights and my failing to contact them . That's when the issue started: can't communicate by email or the customer service we have been trying ring in different countries all time, i spending money with the phone calls and time. I had organize everything to go aways, as i had taken my holidays in that date and bought train tickets to travel in my destiny also flights and concerts tickets. I will be sending you the booking details from our flight for you check what is going on there I purchased an international round trip ticket, please find bellow our booking details:
Booking reference: P7RPKD Patricia Geissler Prince Coelho

Regards

Patricia Geissler Prince Coelho

We booked flights in November 2016 for September 2017. Alitalia cancelled our flights in July 2017. The travel agency did a Refund on 12 July and since 8 September 2017 there is no refund done. I have emailed and phoned them. Even went on Facebook and twitter. They respond once and never again. We used our spending money to buy new tickets with another Airline. We need the refund to be done as soon as possible.

Do not fly with alitalia!

After having no choice but to purchase a premium economy seat back from rome so I could travel with my party, a several hundred dollar difference mind you, I was forcefully downgraded when I arrived at the airport. After filing the required paperwork shortly after I returned, I received a claim file number. I have called multiple times since and have been given the complete run around. No one is able to tell me what the status is and no one is allowed to transfer me to the department that handles those claims. They refuse to let me speak with a supervisor. Complete scam! After 2 months I still have not received any communication about this matter nor any update on my claim. If your flight goes as planned its a decent experience but if something doesn't go right forget about it! There are plenty of other airlines out there, stay away from alitalia...😡

Sono incinta di 6 mesi e Oggi ho fatto viaggio Milano Linate -Tunisi con scalo a Roma Fiumicino. Sono rimasta veramente sorpresa e molto delusa dal comportamento della responsabile di cabina del volo da Roma a Tunisi. Quando è arrivato il momento di sollevare il bagaglio per metterlo nella cappelliera non me la sono sentita e ho chiesto alla responsabile di cabina se poteva aiutarmi a sollevare la valigia. Ha rifiutato dicendo che non è il suo lavoro e che avrei dovuto prenotare l'assistenza. Ripensandoci avrei dovuto prenotare l'assistenza ma il suo rifiuto a dare una mano ad una donna in evidente gravidanza mi ha raggelato, non ha avuto un minimo di umanità . Alla fine ho dovuto sollevare la borsa da sola.

Volo: az866 at 16h 40 11 june 2017, from rome Fiumicino ti Tunis TUN. Seat 10D

Got an email that my flight was cancelled. The number they provided for me ot call didn't work. Found contact number after browsing the web. Customer service promised refund within 9 wks. After 9 wks called again, this time they said 12 wks. Now it is 16 wks and no refund. I try calling them again. No answer. Requested callback. They never call back. Tried to call 5 times and no answer. This is customer service at its worst.