Amazon review: Unauthorized payments, delivery of used item containing PILLS 1

My name is Kelly Quinn. I have been a loyal steady customer for yrs. The last yr I have experienced horrible horrible customer service, over 50 cancelled orders, about 10 orders labeled delivered but not. I think received 2 packages in beginning of September that I thought were birthday gifts but later found out Amazon claims they have no records of tracking numbers despite having tracking slips with Amazon as return address, in Amazon boxes, Amazon tape and packing slip in one box!. The first was a brand new cute tan tote bag. The second received a few days later was a used, very beat up, ripped black tote that had old bandaids, apiece of gum and a sandwich baggie containing 5 unknown pills!

A child 2yrs old opened box and thank God I was there because she thought pills were candy and almost ate one!

The first customer service agent was actually very nice. Took information and sent follow up email stating I would receive a follow up in 48 hrs. Never did. When I called a week or 2 later asking about it I was told rudely to just throw it out. There was no tracking number in system. Didn't care that I had pictures proving it was sent from Amazon, packing slip with Amazon, return address Amazon! To be so rude and disrespectful after a child could have been hurt due to your companies mistake is beyond inexcusable!

At same time I was telling them that I have been charged for prime every single mth this yr against my authorization! I have called many times asking for them to stop it and refund my money. I was promised it and next day told it would not be given. I have changed my debit card 3x trying to prevent it having to finally close the account. After 2 days and 5 hrs and about 10 rude customer service agents one person finally agreed to refund it. I only asked for 5 months. They told me I would receive the whole yr. However due to the refund supposedly being rejected because of closed account she stated that it had to be given in promotional credit after stating to her I would like it on a gift card. It is not my fault the account is closed it's Amazons! I have done my best to try to prevent it being stolen every mth by getting new debit cards but because I was still purchasing stuff off site you had access to the new card! I have filed a complaint with BBB AND FAIR TRADE COMMISSION unfortunately. The first response I received from Amazon was beyond insulting and rude. I was informed that because I had my card numbers iny purchase history that I somehow deserved to be stolen from. Basically saying that because I chose to continue to be a loyal daily customer I am at fault and because I used my card to purchase items that they had permission to steal my money! Still taking no accountability or even admitting it was done by mistake even!

So in last yr I have had 50+orders cancelled after over a month of it changing delivery date over and over, 10+ order claiming delivered when not(being told maybe I should have them delivered to a safer place, I have cameras and my house is worth over 375,000! It's very safe!), being constantly called a liar and brought to tears often while spending hrs daily begging for my money back for undelivered items! All whole being charged for a membership I constantly denied and asked to be removed. And the latest package that could have very well killed a child after pills were sent in a package from your company!,

Crazy that my friend received a 40 dollar gift card for 2 late packages but I receive nothing but stress, brought to tears, having to be told I am lying, getting stolen from and having poisonous items sent to me... I can't even get my stolen money back because I was forced to close my account to stop it! I can't even get it returned on a gift card let alone compensated for all the stress and hrs wasted.

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