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Amazon Complaints 2053

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3:38 pm EST
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Amazon Spray house cleaner

Order [protected].I paid £15.90 for this product from seller and found out i could have bought the same item from Wilkinsons for £6.00.I have sent 3 messages to seller, but had NO reply.I would like the difference in price.Mr.R.Buxton.

Desired outcome: as above

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12:07 pm EST

Amazon I am complaining about an order I placed on 9/26/21 that has not yet arrived.

My order # [protected] (Zinus SmartBase Headboard and Footboard Brackets, Set of 2) placed on 9/26/21 shows that it has not yet arrived, but is on its way. I reordered the brackets and received them the next day, but was unable to cancel the original order. The gift card amount that was paid for this order mentioned above was $30.22. Please cancel the first order and refund me $30.22 by crediting my gift card. I can be contacted at [protected]@hotmail.com.

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7:17 am EST

Amazon Microdacyn 60

Hi,
You canceled my order but the item is still for buying on your site.
If I order again what would happen?
The same answer as before?
Why do I have to pay again since the item is for sale and then you say it's canceled and refund the money in 5-7 day!
Why do you charge me first and then check for availability? should be the opposite!
Please tell me why I have to order again?
Adam Zacharis

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10:25 pm EST

Amazon Item listed below and my other returns

Order Details
Ordered on October 23, 2021 Order# [protected]
View or Print invoice
Shipping Address
Mary Arnott
Amazon Hub Locker - Crema Map
516 1st Ave W
at Safeway
Seattle, WA [protected]
United States
Payment Method
Debit Card **** 5248
Order Summary
Item(s) Subtotal:$45.98
Shipping & Handling:$0.00
Promotion Applied:-$2.30
Total before tax:$43.68
Estimated tax to be collected:$4.48
Grand Total:$48.16
Return started
Your refund will be processed when we receive your item.

Aiopr Women's Lightweight Down Coat Long Sleeve Zip Packable Short Puffer Jackets
Sold by: GuiyiLtd
$45.98
Condition: New
Buy it again
View return label & instructions
View return/refund status
Leave seller feedback
Write a product review
Archive order

Amazon will not issue me a gift card refund on this jacket that I bought from them. They are harassing me by making it impossible to get a refund and I just don't know why they are doing this to me. I don't have the money to lose. can you please help me with my refunds? Mary Arnott

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Update by Dimps Arnott
Nov 14, 2021 10:38 pm EST

I still have not received my refund! This is making me so angry. What right do they have to keep my money after I returned their merchandise exactly how I bought it. I work really hard for the income I have. It is just not right to take advantage of people. Isn't there a law against this? Should I contact the Better Business Bureau? I THINK I WILL...
Mary Arnott

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8:50 am EST
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Amazon Payment processing

Basically I ordered two items, same order, different fulfillment's paths …. For some reason, Amazon sent me an email telling me my payment was declined and to go to the site to change the payment. I have zero issues with my credit card company or my credit. I had used my Amex points and ended up losing these as a result of Amazon's goof … that was $30.00 in points. To ice the cake, after I resubmitted my Amex payment … this time paying more because … why. Then I get a second notice in my inbox that my payment was declined. Fool me once, shame on you. Fool me twice …. Well that was not going to happen. I signed onto my credit card's website where there were now four pending charges for the two items I ordered; one of which showed me paying more for the one item. Amazon has somehow arranged with Amex to post Amazon's customer service number on the Amex payment detail view. This is confusing because it is a special deal for Amazon that to my knowledge and experience is not present for other companies; eg Amex usually does the payment contesting for the cardholder. It fooled me. Thus an awkward phone conversation ensued with the Amazon customer service person … who I thought was an Amex customer service rep. Amazon should pay more attention to its core services rather than blasting its CEO into space. This is my last year as a prime member. It would seem Amazon has gone to the dark side.

Desired outcome: I want Amazon to discontinue this convoluted payment processing that caused the issue. I want my Amex points back and I want my 2+ hours back.

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4:44 pm EST
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Amazon Package with no addressee. I would like the name of the person placing the order so I can give it to them

I would like the name of the person who placed the order so I can give it to them. Or if you could contact them and let them know their order was sent to Port Discovery, 35 Market Place, Baltimore, MD, 21202. Lorem Ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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1:19 am EST

Amazon refund for undeliverable items

I received an email on October 3rd that part of my order was undeliverable. I am still waiting and need to know the status of my refund. It has been a month and a half now. I am new to Amazon and have spent the last hour trying to figure this out, don't really have the time. I also have canceled my Amazon prime account and am frustrated to the point of never using your services again. Order # 9305589690000052425730 Thank you hope to hear from you soon.

Desired outcome: Refund

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Linda Chancy
Woodstock Ga., US
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Oct 26, 2022 7:56 pm EDT

Suspended debit card good did not receive order order paid

L
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LenexaREA
US
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Aug 30, 2022 5:46 pm EDT

I have had this happen several times, and it seems to happen when the ordered item is heavy. You order an item from Amazon that's available, you pay for the item, and a date and time for delivery is set. Then your item does not arrive at the appointed date/time, and you receive this notification from Amazon:

Undeliverable

Unfortunately, a problem occurred during shipping, and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 - 5 business days after the return is processed. We’re very sorry for the inconvenience.

This is unacceptable from Amazon. The only means to contact Amazon is through chat, which is useless because the person keeps replying over and over again the corporate message "I'm sorry for the inconvenience" but will not do anything to correct it! I suggest that the manufacturer of this item find out why the item was "Undeliverable"!

Update: This is the fourth day and NO resolve. The attached photo is what is posted on the Amazon site when tracking the order:

So, it took Amazon 30 minutes to withdraw the money from my account, but four days later no answers/accountable from Amazon.

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6:48 pm EST

Amazon Customer Service

I had a problem with a Amazon gift card I purchased. When I peeled off the sliver strip some of the characters were taken with it making it unreadable. I contacted Amazon customer service because the web site said it could apply the bar code number. I have my receipt…the card. When I contacted Amazon customer service for help they told me that I had to have the claim number otherwise to go back to the store where it was bought. Which I did….after talking to 2 Amazon customer service reps and 2 separate emails with a copy attached. The Vons store blew me off so Same response so I ended up contacting the grocery stores corporate office and then was referred to their Gift Card department. After obtaining all my info…they asked me to send them a photo copy of the card, receipt and etc. and they would contact Amazon….I was like What….I tried that several days ago…..this is ridiculous. Your website says a card can be applied if you have the numbers.

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7:10 am EST

Amazon Brand Registration of Product

CASE [protected]
After filing all documents I get several emails that they working on it. Then finally it states that it was approved and will now be evaluated by the Brand Evaluation team. After several weeks and emails stating they working on it I get an email they can't work in it further I must apply again. No reason nothing no contact possibility poor poor poor. My case has been closed on the Amazon site so no way of replying or asking questions.

Desired outcome: Want an answer from them as my next comment will be all over social media

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2:41 am EST
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Amazon Q & A – Christian communion in questions & answers

Hello,

On the following sites, I found my free book :

By Amazon com, the book was published, charged, and the book cover got changed — all without my relevant application and knowledge.

I signed up on Amazon.com and sent my complaints to its different departments to no avail.

My request is to stop the dishonest selling of my free book on Amazon sites.

Respectfully,
Igor Evgen

Desired outcome: The desired outcome is the removal of my book from every Amazon site.

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1:52 pm EST
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Amazon Product review policy

I was recently banned from reviewing my purchases.
Amazon did this without providing ANY proof of a policy infraction.
I have been a Prime member for several years, recently spent thousands of dollars on purchases from Amazon for a new home and I find this unexceptable.
I carefully went over their policies and I can not find where I violated said policies.
Not once have I ever changed a review, much less after receiving a refund offered for a faulty product. I have NO personal relationships with vendors much less ones based in China. No one pays me for my reviews. My reviews are my honest opinions. My account was never established to publish false or misleading product reviews and my Prime account was first established over a decade ago.
I feel horribly insulted. Is this really how Amazon treats long standing members?

Desired outcome: Restore my ability to review products and apologize for literally accusing me of lying for money.

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LindaCRH
Evergreen, US
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Nov 13, 2021 10:44 pm EST
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The same thing happened to me within the past week. I am suddenly getting banned from reviewing. No explanation and no appeal. I've been a top reviewer for more than a decade. No clue what has happened.

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7:06 pm EDT

Amazon e*2a4ow5lr3 — amzn.com/bill, wa

Amazon Prime
Direct Sellers: Subscription Sales
$6.42
Nov 7 Amazon Prime
Direct Sellers: Subscription Sales
$6.42
Nov 7 Amazon Prime
Direct Seller

Desired outcome: want my money back

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10:49 am EST

Amazon driver on 11.9.2021 1pm van sgl8

I cannot believe that you would hire a young man with his pant off his rear end, music blasting in the van and speeding up our drive way almost hitting a worker on our property!

Desired outcome: Fix the issues for fire him!

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9:31 am EST
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Amazon Ordered 2 jackets, returned both, never got refunded

I placed orders for three identical jackets that were different sizes. All three were shipped and returned. The third party sellers all ripped me off saying they didn't 2 of the jackets. Amazon has nothing to help. They just keep me on hold for 45 minutes to an hour. When did amazon start being so bad?! //they just rip people off and scam people.

Desired outcome: Refunds for 2 coats.

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12:45 pm EST

Amazon Data usage on my phone and I do not have an account or app for amazon

I have been having data stolen from my phone for Amazon Cloud and I am not even a subscriber to Amazon.
There is also no Amazon app installed on my phone.
The amount of data stolen in the past month is roughly 600 mg
Goodness know how long this has been going on for.

The cell phone number is [protected] - It does not even appear in your records

This renders my phone unusable because I am not in control of the expenditure

Desired outcome: Please cease and desist with immediate effect

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12:39 am EDT

Amazon https://www.amazon.com/Biden-Banner-Flags-Garden-Outdoor/dp/B08NX2PWVK

In what world is this even a thing anyone should have to file a complaint about? You need to take this down NOW. You rightfully refuse to sell and promote the Confederate flag, but this you allow. I am both horrified and furious that I even need to say anything about this. Seriously Amazon. This is insane.

https://www.amazon.com/Biden-Banner-Flags-Garden-Outdoor/dp/B08NX2PWVK

Desired outcome: Stop selling (and therefore promoting) this obscenity. How do I even have to tell you this?????

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2:51 pm EDT

Amazon Kindle

I lost my phone in the river. I've been working with the phone insurance to try to get a new one but it's not going well. I've spent no less than 12 hours trying to get Amazon to allow me access to my account. They keep wanting me to upload a federal ID to an email. Is this the same company that said that having to have an id is racist? Anyway so now they've taken the racist road and instead of helping me again access, they keep sending me in circles and circles and at 1 point I found someone who said they were gonna resolve the issue in a couple days that's been almost a month ago. So, now I realize I can't access my kindle that means, all the books that are In my account that I have paid for have been essentially taken caviot emtore. So, if Amazon wants to continue to be be a racist and not allow me into my account, which every other business I work with has been able to do by sending an OTP to my email, then I feel like they should pay me for the $700 or so worth a book in my kindle account that they will not let me access. I've already reversed charges on my Prime account but I cannot gain access to my movies that I've purchased on prime I can't gain access to my kindle. So, Amazon gets to go against their own rule that requiring an ID is racist, wants me to be stupid enough to send them my id and will not allow me access to probably a $1000 worth of materials that I have purchased.

Desired outcome: Let me have access to my account or pay me back

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1:06 pm EDT

Amazon Advertise price

11/06/21 Item i was looking for, Victor M9012 sonic 2 spike yellow. I was very disappointed about
an item that was advertise at one price and when i try to order it
the price was more then double
and when i try to talk to some one on customer service about it, I was not able to get any answers because the person on the phone, her accent was so heavy
it was impossible to understand anything that she was saying

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5:25 pm EDT
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Amazon Not extending the advertised offer to the customer

Amazon is currently running a "SPOTLIGHT DEAL PRIME STUDENT EXCLUSIVE" for Showtime for 99 cents/mo. for a year. We have students in the house and we have a Prime student account. Amazon will not honor the deal. I have been on the phone with them for two days. They told me to call Showtime. Showtime has no answers. I sent a screenshot to Amazon. They claim to not know anything about the offer.

Desired outcome: I would like the promotion that is offered. This is an eligible household and I don't know what game Amazon is playing

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8:06 pm EDT
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Amazon Charge

I was charged 63.87 from a billwaus charge. I want this to stop and my money returned. I did not make a purchase for that amount.

Desired outcome: Money returned

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About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Amazon won't give me a refund for my damaged lenovo laptop was posted on Jan 20, 2025. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 11991 reviews. Amazon has resolved 114 complaints.
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  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
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    1200 12th Ave S, Seattle, Washington, 98144, United States
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