Amazon
Reviews and Complaints

I was supposed to receive an order today. I checked the tracking at 8:00 PM to see a map of my neighborhood and a large dot with the caption "4 stops ahead of you". The dot moved to a position 1 house down and across the street and the caption now read, " You're next stop" as I saw an Amazon truck drive passed my house across the street. It then read, "Delivery attempted" as I heard the truck drive away. There was no delivery attempted! WTF? This is wrong

6/27/21 I spent 40 minutes on two phone calls with customer service with no resolution. I had 3 items in my cart, all three items advertised as free shipping with $25 order. However, when I checked out, my only option was 2day free by ordering prime or $5.99 for each item. When I spoke with customer service, the gentleman kept telling me I had to have prime, and I kept quoting what it said on the items and my cart. Then he finally said because the website wasn't showing me free shipping, they weren't eligible. This is unacceptable business.

I bought a 50" TV from Amazon on January 5, 2021... According to the tracking number, the latest entry was January 12, 2021 when it went missing at 2AM... USPS was still waiting for the TV at that time... They never got it... I was told by 3 different people from Amazon, 3 different times to continue to wait and wait and wait... They refused to cancel the order and give me my money back... I would have accepted a credit to use on their website, but now I just want my $357.56 back... I've used Amazon once since January... That's some policy they have keeping my money, not following up and making me wait 5 months with no resolution. I bought this TV when Trump was still President!

In January 2021 I purchased a diamond painting kit from Chinatera Hong Kong. One of the kits I ordered was "I believe Angels are around us" The diamond beads that were sent with the kit do not match up with the canvas. I am very disappointed! I have only just opened the kit up to start it as I have been finishing another, hence the delay informing you. The beads did have two different bar codes on them! As you will appreciate I cannot complete the canvas with the totally wrong covers! Please help and advise. Thank you.

I placed an order for 24 twelve ounce cans of RC Cola. The product description I noted listed 12 cans at the top and down in the pricing area it listed 24 cans. I dropped down to the question and answers and found someone who had questioned the amount and they were told it was 24 cans.

I received 12 cans at a price higher than I could have actually purchased the soda on Amazon from the other vendor sources.

I attempted to start a product return for bad information and the system told me there was a no return policy. I started looking for a Customer Service contact, but they are all linked to canned system responses. No other contact information.

I then went to the product review page to warn others of the misleading description and Amazon rejected my Product Review, with no specific explanation. I reworded the review and several days have passed without any response.

In the mean time two things have happened. The price on the page has dropped by 5 dollars and I spotted a notice on the side of the 12 pack box stating "Do Not Separate, this is a set" There were obviously two 12 packs taped together at one point.

Good afternoon I have for weeks been having issues with my Kindle and about to bin it.
I have just sat online for about an hour with Kindle support, Rohit, to no avail only to be disconnected.
My problem is that I am unable to select books, I am fed up and thinking of trying Android but before I do so is there ANYONE who can help me solve this problem without expressing their total lack of knowledge on the topic.
Phil Martin
New Zealand

i have posted my problem many times for an authorization to retun the product... No help. Cannot get in touch with them, nor by email, nor by phone.
Moreover, I never signed for amazon prime and amazon keep charging me thos this. I do not tolerate charges to my account without my knowledge. Disgusting?

Amazon, nor there pigeon speaking customer service people can tell when the order will be shipped?
Sad Sad, what the hell is the purpose of amazon customer service.?
Jeff Bezos, can care less!
Walmart can offer same services for less!

While trying to make a uturn in driveway the driver backed up at an angle and the rear bumper scrapped a gouge into out street asphalt.
This is the 2nd delivery in two days that has caused damage since we had driveway repaired on 6-19-21
This was at 4:30 pm today yesterday the driver was here at 1:00pm

Again, delivery was left at end of driveway. This time in front of the sign that says bring all deliveries to house. How rude! Tracking # [protected]

On June 15th I ordered 5 diamond painting kits for a total of $32.99. It is now June 24 and I have yet to receive any acknowledgement of my order other than my PayPal account deduction. There is a tracking number that cannot be found. Tracking # [protected]
Invoice ID 64453-CRTQAC89060
Transaction # ou8748569T907311N
I want my merchandise.
[protected]@gmail.com

i recieved some diamond art from them. The diamonds don't match the canvas it 's for it has alot of green in it and there is no green diamonds for it. It has no red but I have red as you can see I sent all the diamonds that came with this the color codes the numbered for the art there is not enough diamonds even hope you can help me. i can send back the diamonds you sent me if you would send the right ones it would be greatly appreciated thank you

I bought two items for delivery the next day using Prime. My credit card was charged. Amazon emailed the next day and said my card had been declined so the order had been cancelled. I contacted them and showed them that the charge had indeed gone through, so I then asked, "Where's my stuff?" No answer but an acknowledgment that they did in fact have my money and would start the order over again. The problem is I needed the items delivered on this particular day for a present, and now Amazon could only get it there two days later. At this point, the Amazon agent became impatient and rude. I asked to speak to his supervisor, but he refused to refer me to anyone, so I cancelled the order and my dad never got his present. (I have a transcript of this conversation). What can I do?

I want cancel pram service
I don't want to be deducted every month ($13.77)
Please help me cancel
I don't want to pay any more fees

On June 14, 2021, I purchased an Amazon renewed drum kit at a substantial discount, because it was a refurbished item. They charged my credit card, but apparently they didn't actually have this refurbished item to ship. OK, that's understandable, so the reasonable thing to do would have been to send me an email, or update my order page letting me know they no longer had it. But, they instead chose to leave it as "expected delivery, June 23". There were about $250 worth of other items I needed to go along with this kit, so I went out and purchased them, because I was taking Amazon at their word. So after a week goes by, and it is still showing as "on time for June 23", but still hadn't shipped yet, I called them, which after about a half an hour of what amounted to a bad comedy routine, I was told they didn't have the item, and since it was refurbished, probably never would. They then let me know that they had already charged my card, then reversed the charge, all without letting me know, and then had the unmitigated stupidity to ask if I wanted to cancel. Now I have to go crawling back to the reputable business that was actually able to ship the $250 worth of other items, and ask if they would be kind enough to take them back. All because the biggest company in the world can't send out a message that they sold the one kit they would ever have to someone else. And they wonder why I cancelled my Prime membership.

Hideadditional information for activity type other payment -99.00TOTAL AV DES:IAT PAYPAL ID:XXXXX02337020 INDN:ARLENE COPELAND CO ID:XXXXX0487C...
Edit Description
activity type other payment
status type icon cleared
Cleared. Select to mark activity type other payment -99.00 TOTAL AV DES:IAT PAYPAL ID:XXXXX02337020 INDN:ARLENE COPELAND CO ID:XXXXX0487C... as Reconciled -99.00 1, 725.10

Type:Other paymentDescription:TOTAL AV DES:IAT PAYPAL ID:XXXXX02337020 INDN:ARLENE COPELAND CO ID:XXXXX0487C IAT PMT INFO: WEB [protected]
Merchant name:get more information about merchant name changeTOTAL AVSelect toEditthe merchant name
Merchant information:
Transaction category:get more information about transaction categoryUncategorized: UncategorizedSelect toEditthe transaction category
Print transaction details

Around or on Juneteenth I received the following message when I started to post a review about a show:

"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email community-help@amazon.com."

The ONLY reviews I'd made the previous week were for another show: Anger Management. For each season I emphasized how the writers had went waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay overboard with their racist/sexist/homophobic jokes and their sexual objectification of women. Still, I wrote, the show was funny.

I'm assuming THOSE REVIEWS, all of which were approved for posting, are the "unusual reviewing activity" that the message was referring to. No violations of any sorts are mentioned. Just "unusual reviewing activity" that warranted such drastic actions as are spelled out in the rest of the message. Those actions included removing my profile as well.

Wow.

I've decided that I'm angry about this.

For all that it's worth I'll also send this complaint to jeff@amazon.com.

Lately my wife has received two packages from Amazon.com but there is no record of the items being ordered. So Amazon.com says to just keep the packages.
Is Amazom.com over filled with lost packages that they are now just sending them to random customers?
I'm just saying...

Try hiring people in the U.S. and that speak English. My account was cancelled 3 days after I had the auto deduction taken from my chkg account! I do not have prime service but paid for it. The customer service agent just kept repeating that the email sent to me explained that the account was cancelled because I disputed a charge. The disputed charge was because YOUR company was DOUBLE charging me, 1 from my checking account and 2 on the credit card! I couldn't get smart people to understand this when the facts supported each other. BAD service, bad company. Shame on you BEZOS!