Amazon
Reviews and Complaints

I ordered my products like i normally do without a hitch. I had several items with various delivery dates. I chose the option for a date where all items would be delivered the same day. Today I get an email stating part of my order will be sent on a date I didn't agree to. I called Amazon customer service and explained I would not be available on the random day that was assigned. I spoke to a rep and a supervisor who gave me a template answer of "the driver will drop off the items whether I'm home or not. If someone takes/steals the packages, it's your responsibility to report it." This alleged policy makes no sense, I didn't request the date for the partial delivery, Amazon did. I chose a different date. Why is this now a me problem that Amazon created? Why couldn't they just change the delivery date for another day? Other retailers do it why not Amazon?

I ordered two amazon gift cards through my company recognition system. They were for 2 $200 Amazon Branded Gift Cards. I received the email notice that my award was ready and I clicked on the link to view it but NEVER loaded it to my account (see attachments you can see my history of gift card loads). When I went to use the gift cards, they both showed zero balance and that they were used.

No one ever used them. No one. I contacted Amazon who told me that I needed to reach out to the company where I ordered them. The company that I ordered them did a diagnostic (also attached) and it shows that I opened it but again, you can see from my history, never used. The award company told me that since they were branded with Amazon that Amazon would need to reissue me the replacement cards.

If this was $30 dollars, I'd write it off, but this was $400 which was to be given to charity. Please help me.

I ordered 3 nail glue (5 sec glue) from this company. I returned them the second time that they were defective and requested a refund and not another product sent to me. Now this is the third time I have the product and it too is defective. I just want a refund to my account and not the glue delivered to me again. All of these bottles are stuck and will not come out. One has a broken off stick.

Each time I returned the glue and proper return forms another shipment was sent to me.

Thanks for your help in this matter.

Long time customer

On August 10 I purchased a Otherya 56" Roof Rack Cross Bar for $169.90 + tax = $195.39. Shortly after the purchase was made the price was reduced to $129.90 + tax (a $40.00 + tax reduction). I requested the $40.00 + tax reduction from Amazon and that was not possible. The other option was to return what was purchased and request a refund of $195.39 and then purchase the item at $129.90 + tax. When I attempted to return for a refund $195.39 I was advised that I had to pay $24.34 for shipping and my refund would be reduced to $171.05 despite that I had already paid for Amazon Prime ($113.85). Despite extra shipping expenses it has never been easily recognized by customers when items are purchased, and there is strong belief that having Amazon Prime that shipping overall is covered whenever required. Why is this an issue now? It can be noted that I have purchased a scattered item from Amazon over the years and this issue was never known until now and it can possibly have a negative impact on many customers.

Today September 10, 2023 I spent 2 hours finalizing an order. It said my items would arrive tomorrow. I hit the place order and it showed all 6 items delivery newly listed delivery time as next Saturday. Almost a full week away. How can they do this? Isn’t that illegal and false advertising? Also spent 30 minutes looking for email or phone number to call them and there isn’t one. They said to chat when there isn’t a chat feature.

The problem is simple. The refund was listed as $42 dollars for two items. I returned both. The refund I was told had been processed, but it was only for one item. I have over an hour attempting to resolve this issue on line. I have waitted over an hour for an Amazon representive to call. I tried CHAT, but was led through a maze of options not of which pertained to my problem. My feeling is that Amazon did not want to bother. This is the second time I have had this problem. I was able to resolve the issue before, but could not do it again.

I placed a same day order for jbl wireless earbuds and a wireless mouse for a total of $65.35 on september 2, 2023 and it never showed up. I contacted support every day following that and was guaranteed it would show up on the next day every time I called.

On monday the 4th of september I called earlier in the day and the rep called the driver who confirmed he had it in his truck and would deliver that day. When it didnt show up by 8pm that same day (the end of the guaranteed delivery window) I called again and asked the rep to call the driver to get an update to which she said she would. She then said she canceled and rescheduled the delivery for the next day without asking me.

The package never showed up. I called again and a rep told me that I will not be getting the package because it was lost and transfered me to a supervisor. The supervisor then said he would contact the dsp and have them set my package as a priority and that I will be delivered that day. When I hung up I checked the listing and he had instead canceled the delivery and rescheduled it for the next day.

I called back and got a new supervisor who then said he would go ahead and do a refund for the item and I would get them money in 1 to 2 days because I used a debit bard but no more than 7 days. The refund showed up my ledger last night on the 7th but the money was never deposited in my account. I called my bank and they said that everything on their end was fine but amazon had blocked my refund and gave zero reason and confirmed there were no blocks or locks or other issues with transactions with amazon.

I contacted customer service today on the 8th and the rep said that there must be an issue with my card information. I told him that that was not the case and makes no sense anyway since I had made 3 large orders on that weekend and they were able to charge my card just fine including for this purchase. He then transferred me. The next rep then said that the refund was not processed or sent because the package (which went missing before ever getting on the delivery truck to begin with) had not been returned yet. He then said that I need to wait until the 16th now before they will do any investigation.

The descriptor says it all. But the last customer service agent ("Daniel") with whom I dealt (after having been told that I would receive no further emails about this botched Amazon return) was exceptionally rude, smug, and arrogant.

It all started when I discovered (after having purchased ONE) of the newer updated Fire Cubes. I then decided (unwisely perhaps) to update ALL of my Fire TV devices. There was a trade-in credit during one of their "Amazon Day" sales and I decided to take advantage of it. This should've been interpreted as a GOOD thing for Amazon.com, but it wasn't. I was shipped the second Fire Cube and later the 4K Firesticks after receiving a single shipping label. I waited for further labels and they never showed up. So I sent ALL of the devices (they wouldn't all fit in one box, so I used another Amazon box) under the single label. They were picked up and shipped. Then I started to receive notifications of the return period having expired. I called and thought that the situation was resolved and that I would receive no further emails or incorrect deductions for my trade-in devices. But they have not stopped. I received one again earlier this week and that's when I called customer service and got the single most incompetent customer service agent I've ever encountered on Amazon. A $5.00 courtesy credit would've solved the matter, but ill will created with me as an unvalued customer was for "Daniel" a far more preferable outcome. I've done business for over twenty years with Amazon and have been a loyal and responsible customer for that entire time. Instead of getting an email asking if the situation has resolved my issue or not, I received an even MORE offensive email where HE threatened to terminate my account because I had the temerity to point out where AMAZON dropped the ball with respect to the labels and the returns in general. Maybe most people don't replace one device at a time. I'm still trying to figure out what went wrong, I just know that THEY have my trade-in devices and are trying to weasel out of the trade-in credits which I should, by the terms of their own agreements, receive. If I had to translate the entire experience into a single sentence, it would probably come close to "Hurry up and die, Boomer". I am disabled, and I do not tolerate abuse well. Nor will I in the future. This could be a class action in the making, but MANY people will have to know about it in order for it to take place, which is my primary (not the $5.00, although I don't have it to spare) purpose for posting this complaint.

Aug. 8, 2023 my TV and computer service went down. I spent a lot of time trying to get into Amazon, but there is no way to speak to a human being. They kept trying to send me a code on my phone, but it does not come through. I have received messages on my phone that someone in California is trying to change my phone #. I am not near Ca. and the IP is not my computer. I was able to get my TVs working via Prime for awhile but not the computers, which the woman said she wasn't trained to do. I finally contacted the router service and he reset my passwords and got that working for awhile. However, I cannot get into my Amazon account and am going in circles because I can't get human help and the phone code is not working. Now my Prime Fire stick only works if I put in the password every time I turn the TV on. Both of these issues are unacceptable and I am not receiving the services I pay for.

Witness:

Henry Murawski

28661 Village Lane

Farmington Hills, MI 48334

[protected]

[protected]@peoplepc.com

Date and Time of the Incident:

Friday, August 25, 2023

4:25 PM

Cost of Repairs:

Replace and Replant Trees $300

Repair Grass $50

An Amazon driver was delivering a package and pulled into a very tight and space restricted area in front of our garage. The driver moved the Amazon truck back and forth until it was facing the way to the street.

In moving the Amazon truck back and forth, the truck backed into arborvitae landscape trees and knocked them down pulling up the roots and also damaged grass of the lawn in the landscape area.

The driver left our property without stopping to report the damage they had caused.

We have Ring videos of the Amazon truck entering and leaving our property.

On June 15 purchased a kitchen sink the tracking showed that it would be delivered on July 28 and July 27. I can check the tracking to make sure that it was coming as scheduled and it then said it was delivered June 19. When I called and spoke to Amazon customer service, they said it was a matter for the shipper so I called DHL. They told me that the tracking number that Amazon provided was not for me and that they never had a package or an order to be shipped to me in their system. So I again called Amazon customer service, who directed me to file a police report for stolen package. I told him it wasn’t stolen that I had been scammed and that it would be filing a false report. They told me to do it anyway if I wanted my refund. On July 31, I called the sheriffs department where I live and informed him of the situation and I was given a card with the number on it. I called Amazon customer service back and gave them the number and they said that the sheriffs department had no record of my report. On August 4, that called and spoke to the sheriffs department again after which I was given another number for my case, called Amazon, and again gave them the new number and they said they could not help me because I was supposed to have the report filed by August 3. I said I had never been informed of any such thing and then checked my inbox from Amazon after the car and on August 4 I was sent an email stating that I had to have the report filed by August 3. The day before. Though I had filed the report on July 31 after calling on August 4 it changed the date to that day so Amazon said they will not help me because I filed a report a day late. Though all of this is it relevant seeing as how DHL provided me with an email saying that they never had a package for me in the first place. I even bought new countertops in anticipation of this new sink. I am very disappointed and frustrated with Amazon in the situation and I want my $192.14 back.

Tenants. Are complaints about package being open or stolen at there apts past few months 160-willow st 161-willow st 170-willow st.In yonkers ny.10701

Superintendent of buildings in yonkers new york.10701

Amazon drivers just leave it in the hallway leave need to. Be handing better. Way.

There problem w/driver not delivery leave at door enter or in the lobby area stolen or open package we have cam when the leave it at the buildings

In yonkers new york we will file complaint w/company it keep. Going on

Our legal. Services will file that company with the company.

Amazon has locked my account after years of doing business with them. I called customer service answered all security questions. My account still locked with gift card balance on it. I have called the company multiple times and have been hung up on. There is no way/email to contact the company. I beleave Amazon is perpartrating a Fraud against me. There is no way except a phone call to contact the company. They are buffering customers from contacting the company. They are not resolving my problem. They are keeping my funds.

I have done business with Amazon for years. Today my account was locked by Amazon .I called the company multiple times. I answered all security questions .My account is still locked out. I have a balance on this account. I called Amazon complaint department and was hung up on. I feel Amazon is trying to Defraud me. Amazon security protical is a joke. Their customer service is a joke. I beleave Amazon is attempting illegal acts against me .I want this issue investigated. Thank you Alan Conlon

I have been loading my amazon gift card to make purchases and have amazon credit card but don't use it and my balance was 0 in the month of July this year (last month). I have been making purchases in this month of August and when purchasing it always shows me I have enough balance to cover my order but then today, I find that the higher ticket charges are being charged to my amazon credit card instead of my gift card.

So, my painful journey of being ridiculed, disrespected and totally ignored by amazon. I have been calling, chatting but cannot get to any manager - they hide and don't want to face customers because they know Amazon screws customers at every step and they are getting their fat paychecks so who cares. Suddenly from 0 balance to $1775 balance went up and shocked me. I have been since trying to get this balance back to 0 and talking to everyone but have been tossed like a salad in a spinner without any consideration or decency.

Even called the corporate office where they basically said no one will talk to me only customer service will handle your case and disconnected the call. Still to date I have no resolution and still struggling to get my credit card sorted. I'm at my wits and in tears now with high blood pressure, migraine and angry.

Payed for next day shipping $149. Item keeps going back and forth in shipping to seller I ask 3 times to just refund my money Amazon refuses too refund my money. It is now 10 days later and still in shipping back and forth...from:Lynnfield, MA US to: East strourdsburg Pa, 2 times

Shipped with UPS

Tracking ID: 1Z3F87X41303193754

Edward Fish

Ordered on August 19, 2023 Order# [protected]

I placed an order (order number: #[protected]) with Amazon on 10/07/23 but never received the item, I got on to Amazon about this, and they promised a full refund and I received a follow-up email to say they refunded me with a gift card but the gift card or the money is nowhere to be found I did asked Amazon for assistance with this problem but got nowhere

I had a account with them for years and paid the prime yearly fee. I also brought a Firestick used thru the company which is now useless. I also have a kindle that is used for my kindle account thru amazon that they have removed access to that I pay a monthly fee for. They canceled my account with no reason. They have gift registries that friends and family can donate to and they are keeping those donations and not returning to the receiver or the donor. If you use the donated funds to try buy something they cancel the account and keep the money. They will not give a reason or which rules that you have broke. There are thousands of us that are just waiting to find a attorney to do a class action lawsuit against them. They are deceiving consumers about the services that you can get and when buying items that require a account with them then they cancel your account.

I was speaking to an agent named Rabuzo who was assisting me with why Amazon.com couldn't ship a Kindle to South Africa. He then got another consultant in called Yas (?) who I found incredibly rude and unhelpful. I've been buying for the past 20 years from Amazon.com and shipping to South Africa but he basically told me I'm lying, that Amazon.com will never ship to South Africa and that I need to purchase from Amazon Saudi Arabia. He then summarily closed and cleared the chat and blocked the ability to provide feedback. All I want is a simple answer as to why I can't purchase an Amazon Kindle from Amazon? But now this experience has left me incredibly frustrated and with a sour taste in my mouth.

Re: Order# [protected]

Tracking number: APENYUS [protected]

EMAIL: [protected]@hotmail.com

Amazon is disappointing to say the least for such gigantic company. I have been an amazon customers for many years and have not encountered such unhelpful customer service department. My last amazon order was never delivered and my refund was never received.

My last order was never received, so I started checking into it through your online live chat customer service. The customer service rep told me the account I initiated the online chat have not been used for many years and I must switch to my active account when I made my last order. The rep proceed to ask me about the Order# and Tracking#, and confirmed to me that I must have 2 accounts with amazon. I proceeded to close the account the customer service rep indicated to me that has not been used for many years and when I come back to my other browser with the supposed active account, it is no longer available to me, along with all my previous purchasing history and my last shipment that was never delivered. I was misinformed by an amazon customer rep saying that I have two accounts when in fact I only had one account.

Now here is the problem

My latest shipment never arrived and no refund was issued for 30 days. But since my account was closed, no customer service has access to any of my records. This is unacceptable to me because my account was closed due to the misinformation of the amazon customer service rep.

My next step was trying to find someone who could help me and I googled and emailed various emails of amazon, but most emails responded with automatic messages that redirect me to the online customer service. All the available customer service cannot help me because they need my account that made the order, which in this case, is closed.

The purchase amount is $100 USD.