Amazon
Reviews and Complaints

I have had 2 unauthorized streaming purchases occure while searching for a dvd format to buy. It seems that clicking on purchrss options to locate the dvd format which is not immediately available will automatically purchess the streaming format without any imput from the buyer. It has happened twice in a row for me. I contacted the service department and they told me i was wrong and it cant Possably happen.
Well it did. Twice...
Its a very serious problem that will eventually get amazon into lots of legal trouble.
I would like to see the matter taken seriously and the problem resolved. I have lost faith in amazon. I trusted them over any and all others. No more. Is this the start of the big downfall or an error not yet taken seriously. The snowball is rolling. Dont let it get so big that it does major damage.

This is message I recieved after making second post to Hissing.Kitty in 2 days. this is message.
Thank you for posting here. You must also confirm that the email-address belongs to you..
Complaint Mary Jo Harrison-Amazon-[protected] has been created.

The website encountered an unexpected error. Please try again later. Now for this complaint followed by complaint of yesterday. Today is May 15, 2019 and this occurred at 78238, Brookfield and Sprial Creek (this name may be wrong) it is a cul-de-sac. Time was 1622, I know because I looked at watch and was watching delivery person in view of yesterday's complaint. I was walking approaching the cul-de-sac. Driver drove on and parked on wrong side of street. He made delivery. I was near. I began crossing the street just after he got into truck. Driver then turned to his right, driving up middle of street. He apparently did not care that a pedestrian was in front of him. He began to accelerate. I sped up to cross street. I watched him driving up the middle of street. I turned corner and I am not sure if he turned right at the next street up. It looked like he appeared so. If so he did it from the middle of the street with hazards blinking. In view of yesterday's complaint I will decrease as much as possible future purchases. One of my reasons for limiting purchases is this. Prime members (me) often pay the same price as in store and direct from item's site. Non prime can actually be paying a bit more, when you add in shipping there is 0 benefit from ordering from Amazon. This wasn't true in the old days. I will continue to browse. If I see something I will check other sites before making purchases. Now for yesterdays complaint. I am re-sending a complaint I did a few minutes ago. the page gave an error from something called HissingKitty. This did show up. I checked and did not get an email confirmation. Complaint Mary Jo Harrisoin-Amazon-[protected] has been created. Add on I got a page error now I'm getting a message of only one per hour. Amazon you are shooting yourself in both feet and soom will reach your heart. This is what I said as close as I can remember: Since Amazon implemented its own delivery service, the quality and reliability of deliveries has deteriorated and become hit or miss. What I am going to say will show why I am so angry. Delivery negligence and/or poor Amazon delivery protocol was the direct result of me being injured this morning. Since last November, I can count on one finger when the doorbell has been rung for a delivery. Yes the doorbell works it can be heard easily inside house. It can easily be heard at my main location of preference. The two places where it may not be heard are the garage and my daughter's room. It may not be heard in her room because M-F she works day shift and when home she likes to have a loud fan going constantly. Since last November I stopped ordering dog and cat food. Remember, no doorbell, no knocking. The delivery person leaned the heavy pet food against or positioned near and out swinging screen door. I would have to go out back, unlock side gate, move boxes then return the same way so gate could be re locked. At the final delivery of pet food, the box was positioned so screen could be opened, but it was positioned under an over hang. It was misty, almost rain and dripping on the box. That was last pet food order. Then around the holiday season, I ordered a lot of things for gifts and such. Several boxes arrived at once. My neighbor across the street notified me then. In early March, I ordered a BD gift for my sister. It was delivered to wrong house. About the same time, my daughter ordered me a book. Never delivered. 2 orders+2 states=100% fail rate. Then last week, I had a delivery, lots of rain, damp ground and walkway. Envelope left in damp with intermittent rain. Envelope was damp to bubble lining. I began to serious reconsider ordering from Amazon. My reasons are varied but delivery unreliability is 90% of issue. Then we get to this morning May 14, 2019. About 0530 this morning I leaving house, I nearly stepped onto a box. It was dark, no porch light, poor street light due to large tree. It is so dark, you have to use feel to lock door! When my foot touched package, I tried to avoid it. It was difficult because I was pulling a wheeled carry on, pushing open screen door while twisting to avoid what ever it was. I didn't know it was a package until a few moments later. I twisted my knee slightly. I will be 68 in a few months. A fall out door, onto and off porch step could have caused major injury(s). Anger and frustration are about equal. In March when there was the delivery problems. I sent a complaint. I was assured that proper persons would be notified. Evidently he wasn't or just don't care as long as a package is delivered to a spot, any spot, no matter if it's the correct or safe spot. If delivery persons can't be to ring doorbell and/or knock on door this will be my reaction. Package will be left outside door with enough room for entry and exit. Amazon will be notified of a return. Since delivery persons can't be bothered to place packages safely and more importantly take the 10 or less seconds to ring doorbell and/or knock on door then I can't take considerably longer to go to site, find order, print and place label for return etc... Who ever is in charge of Amazon delivery policies needs to be reevaluated along with those same policies. I move and see well enough that I avoid all but an aching knee. At my age it will hurt for quit a while. BUT I KNOW MANY, MANY MORE INDIVIDUALS MAY AGE OR YOUNGER WHO WOULD HAVE FALLEN! This by stepping on the box or trying to avoid it. Trying to find Amazon complaint for a very legitimate problem is another of my reasons to reconsider using Amazon. I picked employees as category because I am unsure if drivers are employees or independent contractors.

I ordered this product back on April 18 expecting delivery no later than May 8th .

After purchasing, I tried to use Amazon inquiry to the 3rd party vendor to know where the item was being shipped from and a more precise date of delivery other than a 3 week window?

I never recieved a email back? YES the communication was just not there from Close Out?

Patiently, I waited till May 8th and when the product I purchase back on April 18th did not come I inquired to amazon Customer service.

I was dumbfounded why the order was cancelled without notice to me on May 1st as monies where refunded. What makes Amazon look really backward, is the tracking states its was on it way, when in reality the order had been cancelled days before.

After a telephone conversation with Amazon, I was suppose to get a response from the vendor within 24-48hr. Never happened and Customer Service never followed up. This is so unlike Amazon? Check your records as there is a written transcript what occurred.

I am still waiting for a Amazon to step in and clarify the confusion.

I have reordered the same product and supposedly will receive a discount for the manner the past order was executed? It's been 4 days and there is no charge for it showing up on my credit card? What gives Amazon?

Hopefully Amazon can raise its service star from 1 to a 5 as my buying experience leaves me questioning, do I want to buy anything more from 3rd party vendors at Amazon in the future?

Wes Perreyclear

Hello team,
Good afternoon,

This is relation to an order I have placed on amazon for purchase of book i.e. "cbse all in one hindi b cbse class 9 for 2018-19" vide order number [protected] dated 24.04.2019 for which I have been charged rs. 415/- (rs. 290 towards cost of product and rs. 125 as postage and packing charges). the product was delivered on 28th april 2019 however the seller (lord shiva books) has supplied different and used book i.e. "cbse all in one hindi a cbse class 9 for 2018-19" for which I have drop a return and replacement request vide replacement number d63j5bplrrma.
In response to return query the amazon has arranged a return pick up and pick the product on 29th april 2019 and again supply/send different product other than ordered originally i.e. some religious (aarti) book which was delivered on 02nd may 2019. this time I have drop a refund request vide amazon return id dxpmqjpsprma and instructed to credit the amount to my amazon pay account for which amazon has pick the product on 03rd may 2019 however I have not received any confirmation for pickup of product and also not received any refund till 07th may 2019.
In light of the above negligence, I hereby filing my complaint against amazon and seller (i.e. lord shiva books) for professional misconduct and malpractice that followed by both to cheat the customer and claiming total amount of rs. 415/- to be credited to my amazon pay account at earliest otherwise I will not left with other option but to take legal action in consumer court.
In case of any other information please let me know. looking for your revert.

Regards
Rahul dhawan
[protected]

I ordered a desk which never arrived. Tracking said that it was delivered. Was asked to be home from 8am to 5pm, which we did, to receive package. Took the day of work and received no package. Called amazon. Was offered a second desk as a consolation to the first desk I never received that I would have to call and have returned. Ludicrous! What kind of ridiculous consolation is that. When I declined the representative said if "I didnt want to accept his gift" he would be happy to cancel my order. ARE YOU KIDDING ME.
I just want the flippin desk! I ask for a supervisor and was place on hold for 30 minutes. "Joe" came on the line and said he would call me back. WHAT KIND OF PRIME CRAP IS THIS!

Every month when I get my statement there is an unauthorized charge on my credit card...I call and customer service cancels the card, disputes the charge with Amazon and sends a new card..The next month is the same thing again..Ig you cannot get this stopped I will cancel my Amazon Visa and cancel my Amazon Account.. I am tired of messing with it..Either change password or whatever it takes to resolve this or that's the end of Amazon for me...Thank You..Joyce Huggins

Hello team,
Good morning,
This is relation to an order I have placed on amazon for purchase of book i.e. "cbse all in one hindi b cbse class 9 for 2018-19" vide order number [protected] dated 24.04.2019 for which I have been charged rs. 415/- (rs. 290 towards cost of product and rs. 125 as postage and packing charges). The product was delivered on 28th april 2019 however the seller (lord shiva books) has supplied different and used book i.e. "cbse all in one hindi a cbse class 9 for 2018-19" for which I have drop a return and replacement request vide replacement number d63j5bplrrma.
In response to return query the amazon has arranged a return pick up and pick the product on 29th april 2019 and again supply/send different product other than ordered originally i.e. Some religious (aarti) book which was delivered on 02nd may 2019. This time I have drop a refund request vide amazon return id dxpmqjpsprma and instructed to credit the amount to my amazon pay account for which amazon has pick the product on 03rd may 2019 however I have not received any confirmation for pickup of product and also not received any refund till 07th may 2019.
In light of the above negligence, I hereby filing my complaint against amazon and seller (i.E. Lord shiva books) for professional misconduct and malpractice that followed by both to cheat the customer and claiming total amount of rs. 415/- to be credited to my amazon pay account at earliest otherwise I will not left with other option but to take legal action in consumer court.
In case of any other information please let me know. Looking for your revert.

Regards
Rahul dhawan
[protected]

I wanted to buy Vibrawipe Microfibre cloth list at:
https://www.amazon.com/gp/product/B07CKBB56K/ref=ox_sc_act_title_1?smid=A3UID8FJ0LHULZ&psc=1.
On this page the shipping and import duties to India (where I live) is listed as (copy and paste):
******************************************
Shipping & Fee Details
Price $22.99
AmazonGlobal Shipping + $13.95
Estimated Import Fees Deposit + $15.54
Total $52.48
Learn more
*****************************************

I went through the order pages. On the last step I was surprisedto find the shipping and duties now listed as: (copy and paste):
************************************************
Order Summary
Items: USD 22.99
Shipping & handling: USD 40.25
Total before tax: USD 63.24
Estimated tax to be collected: USD 0.00
Import Fees Deposit: USD 26.61
Order total: USD 89.85
************************************************

From $52.48 as listed in the first page, the cost has jumped to $89.85 in the final step!

I have sent two emails to Amazon.com from their "Contact Us" page. No response. I requested a chat online. The first rep one "Prashant" was either deliberately or ignorantly refusing to see the problem. I requested his supervisor. One "Sonu" came online. Exactly the same, as if they were following the same script. I quit in frustration since I was getting nowhere.

Isn't this illegal?

A charge of $12.99 has been occurring on a credit card that is NOT affiliated with my amazon prime membership. When I have asked to have this investigated all they tell me is the card is not listed on my account with Amazon. I also had the CC deactivated and a new card issued only to have the recurring charge under the new CC number. I cannot seem to get this stopped with anything I do

I have an Unauthorized credit card charges of $2.15 on 04/22/2019. I did not buy nothing from amazon . What can I do if I don't want that you are stealing my money?
I don't know how do you have my credit card information?
Let me know what other information do you need or who can help me to solve this problem, the bank company is Bank of America.
I'll be waiting for reply.

I ordered a new laptop through my Prime account guaranteed for delivery by Wednesday April 24. It is an HP 15.6 Premium Pavilion Touchscreen Laptop that I'm dying to get and can't wait for and for which I paid $408.98 not to mention my monthly Prime charge. Amazon tracking let me know the package would be sent by FedEx. I waited all day on Wednesday, at home for the shipment only to learn that an delivery had been attempted. Not true! I'd posted my phone number in the lobby to the drivers just in case. And no package slip was left. And again today on Thursday 4/25 with no package delivered, no slip left, no phone call, no knock on the door. I called FedEx customer service and the gentleman I spoke with acknowledged that no actual delivery has been attempted at all but he'd try to make it happen for tomorrow in a four hour window. So I am so not happy. And FedEx is unreliable and I have to blame Amazon for guaranteeing me a delivery in two days that they failed to provide. How can you rectify this for me? Totally unacceptable. I would ask for a refund due to terrible service and shipping guarantees not provided. Maybe you might consider not using UPS or FedEx if they don't share your expressed delivery values. I'm hopeful I'll actually receive this package at some point.

Thanks for listening,
Caroline

I ordered a laptop on April 22, 2019. It was never finalized. I got conflicting information about what was wrong. First I was told that they were doing a manual review for security with my card and it would take 12 hours(this was in an email) and then the order would be completed and shipped in the 2 day shipping I paid extra for (to arrive on April 24)
This did not happen. Then I was told in another email that it would be 1-2 business days and then the order would be completed and shipped. I probably made 7 calls to customer service. Each h time I was told that it would take a few more hours which ended being 8-12 hours. This put it past the 2 day shipping. The last call I made was at 5:55am on April 25 and I was told that it would be finalized in 2-3 hours. I told the rep that if it wasn't finished and shipped then I would cancel my order which it wasn't and I did. I called again to voice my complaint shortly after I canceled the order. I then received an email telling me that the order was cancelled because of insufficient inventory. This is a total untruth because I CANCELED THE ORDER BECAUSE YOU DID NOT FILL THE ORDER. If it was insufficient inventory then why is this still listed on your site to order and says there are 6 available and why did it not say that it was not available at the time I ordered? I am very unhappy with this experience!

I am afraid that I can not provide too much information, since the order was made by a friend who was visiting me at the time. I have several email accounts, and do not check them all regularly, so I did not see the notice giving expected delivery date. we are rural, and our mailbox is
1/ 2 mile from our house. Since the package could not fit in our mailbox, a notice of a package for us would have been left, but nothing showed up.

I recieved my amazon prime order today to wear on my vacation. Unfortunetly it is white capris and it was dropped off of my muddy front lawn. My labradore decided to play with it and tore the packaging up and dirt stains ended all over it and it's no bleach cold water only wash... It could of easily fit in our mailbox. Very very disappointed spending my last few days trying to get the stains out!

I cancelled my prime before the trial subscription expired. I received a confirmation number (but did not save it). I just noticed there is a charge on my electronically ll. I haven't checked these statements on a regular basis. I can only assume the charge is recurring. Please cancel my prime membership and refund the charges that have been collected since I first cancelled it. This is ridiculous!

I was ripped off around thirty dollars in an online purchase for yoga pants dealing with Celine at Amazon.com . The tracking shows the package coming from sure post to an Illinois street address.
By now four emails were sent and no reply . No answers to the mistake and no refund from Amazon for delivering to someone else. The situation was not handled well at all. Be careful with this company and I like safe shopping like claiming through PayPal. This complaint site helps so that others know as well.

We are a business address, your amazon logistics/delivery company keeps attempting to deliver packages after close of business (5pm). How can you possibly not realize that the ship-to address is a business? That's, like, step #1: figure out whether the ship-to address is residential or commercial and deliver differently based on that. I don't think a lot of businesses accept deliveries after 5pm! Getting awfully tired of amzl nonsense... If I had a choice at all, I would specify to never use amzl for delivery, such a poor delivery service is totally ruining the otherwise-great amazon experience...

On 2/14/19, I had someone try to make a fradulant purchase on my Amazon account. I called and stopped it in time. I requested they put in on a temporary hold. They told me I would have to call back to take it off.
I have contaced them 7 times concerning this and they have still not taken it off of hold. (All notes are below in JPEG) They promise that within 48 hours they will send me an email with directions to fix it. After days or weeks and that doens't happen, I call them again. They then tell me that every time I call it starts the process over again. SO, what am I supposed to do?

Please help.

I just want my account reactiveated...that's all.

Anything you could do would be greatly appreciated.

I have placed my book order at amazon.com turkey website. (order no: [protected]) however, ı have never received my order. I called amazon turkey office many times and informed them. but, yet no solutions. it has been more than a month; I have not received any explanations, nor my book nor my money refunded!
ı never recommend amazon to anyone. there are many other platforms work much better and reliable.
[protected]@yahoo.com

I was shopping on Amazon and a message popped up that I was the "lucky" shopper chosen that day to pick a FREE gift. There were several items shown, each one stating it's value and indicating that ALL I HAD TO PAY WAS THE SHIPPING. That turned out to be a big lie! I chose a watch and paid the $5.95 shipping charge; received the watch. Two weeks later, however, I had a charge of $96.95 on my credit card; the retail price of said watch! I called the company and was told I'd (unknowingly) signed up for a 14 day TRIAL and since I'd kept it, there was nothing they could do. NO RETURN policy, so sorry, etc. After much debating back and forth, they offered me a 75% refund, but that's not the point. I can't believe AMAZON would be promoting such a misleading deal as this turned out to be. I'm VERY disappointed with the lack of ethics demonstrated by your company and will be quite skeptical and much more cautious in the future. Thanks for that lesson at least! SHAME ON AMAZON!