Amazon
Reviews and Complaints

I recently participated in the Amazon.com Prime Day Promotion called "Buy More Get More". Under the terms of this promotion, Amazon customers were entitled to certain promotional credits, the amounts of which would be determined based on the total amount of purchases completed using the Amazon shopping application (iOS or Android) during the applicable promotional period. The promotional credits were to be issued to the promotion participants on July 19, 2019. Despite my full compliance with all applicable terms and conditions of this offer, Amazon.com did not honor the promotion and issue me the applicable credit earned ($60 based on a $500 eligible purchase). I contacted Amazon.com customer service via their chat application on two separate occasions to inquire regarding the status of my credits (7/17 and 7/20). Both times the agent confirmed my eligibility and that the credits would be issued (chat transcript attached). Upon the second contact, the agent escalated the matter to Amazon.com's marketing department for final resolution. I later received a response from Amazon.com's marketing department denying my eligibility for the promotion based on the terms and conditions of the offer thus refusing to issue the credit in question. It is important to note that Amazon's marketing department has now denied my eligibility on three separate occasions for a different reason each time. In response to all of their objections, I have provided documented proof (including screens shots of the order, the promotional terms and conditions, etc.). Upon being presented with proof to the contrary refuting their denial of my eligibility, they simply change the reason for their denial to which I also respond with the relevant proof that their new reason for denial is also unfounded.

Amazon.com has deliberately engaged deceptive advertising and promotions.

I ordered an expensive tv from Amazon during the Prime Day sells. It took a week for delivery but I thought okay. When UPS tried to deliver the tv the box was open. I refused delivery and contacted Amazon. They refused to do anything about it.
So I am out $800 and a tv. I don't have one, by the way, which was why I purchased one. They refused to issue a replacement or a refund.

Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated discard the broken Item and new item would sent. Days later received an email from amazon stating that I needed to return the damaged item or get penalized with the cost of the item.7/15/19 Called amazon and stated that I was told to discard the damaged item. Joseph (rep) told me he resolved the item in the computer. I should not have received that email. 7/19 received notice from amazon that the cost of the item was deducted from my account. "Very upset!" Called amazon AGAIN spoke to Carlos (rep) Carlos states that he resolved the issue and that Joseph, the previous rep didn't have the authority to resolve the item. So he lied to get me off the phone. 7/22 problem NOT Fixed asked to speak to a supervisor Gaby. Gaby said she fixed the problem... is the problem resolved? Who knows! Amazon stole the money from my bank account. WTF is going on with amazon? This should not have happened. Poor training and liars!

I placed an order on 7/21, with Amazon indicating the item would be delivered on 7/22. Upon checking the tracking status it indicated the item left Amazon's Baltimore Facility at 3:25 am and was delivered at 5:54 a.m. by the USPS, which was incorrect. It was delivered to the Post Office at that time. I contacted the Post Office who shared that for the last 2 weeks the carrier delivering the package from Amazon's Baltimore Facility to the Post Office is incorrectly scanning the item as "delivered" instead of "arrived at postal facility". I contacted Amazon to communicate that their carrier is incorrectly scanning the item and that customers think their item is delivered when it is not. I spoke to an Amazon representative and a supervisor. The only thing they could tell me is that the package is in route and should arrive by end of day 7/23. They had no idea how to resolve the root problem: communicate to the carrier facility in Baltimore they are scanning incorrectly leaving customers to think a package is lost or misdelivered. A waste of over 45 minutes trying to use Amazon chat and Amazon's phone support to get them to understand the issue. I suspect that by scanning it as "delivered" that facility is able to report inflated delivery metrics. The Post Office has no way to correct it on their end. I simply want the Baltimore Amazon Facility to correct their scanning practices.

2 deliveries in one prime day order marked delivered, both not here, one with photo of wrong address. Called yesterday on the already 2 days late one that's marked delivered yesterday was told to wait a few days? On a delivery that's already 2 days late? 2 missing&late, 1 late. A former prime memb 2006-2016. Joined for july only. Big mistake. Not worth the aggravation trying to save a few dollars. Once upon a time I shouted from the rooftop what a great place/find you were, how great your customer service, policies, products... Your enjoying the fruits of your earlier reputation for sure, but those too eventually come to an end. You wouldn't be the first giant to fall. Please reconsider your delivery policies. If prime member orders are not delivered to the right address on the promised date, roll out the mea culpas like you used to. It means everything. Amazing what an automatic gift card, credit, treat will do.

On 17th June I ordered a sunlounger for my daughter who was recovering from surgery. The order was duplicated and one was returned and this was confirmed by Amazon., but no credit was issued.
I have now received a statement of my account and I see that I was charged twice for this item.
Please will you pass a credit for £120 for the one returned.
Thank you.
James Hawley

On June 14, 2019 I placed an Amazon Prime order (Amazon order #[protected]) for 30 "Moscow Mule" gift sets from Advanced Mixology. The order was to include gift wrapping of each of the 30 sets. The items were shipped as 5 shipments containing 6 boxed sets each. Only 2 of the 5 arrived at the destination in Tokyo and only 6 of the boxed sets (contained in 1 of the shipments containing 6 boxed sets) had the gift bags included.

As of today, 15JUL19, the other 3 shipments have not arrived and the gift wrapped gifts are to supposed to be distributed at a meeting in Tokyo on 17JUL19.
Unfortunately Amazon customer service has not been of any help regarding regarding the missing gift bags or the 3 missing shipments. I thought Amazon was a reputable company that could be depended upon for the purchase, gift wrapping and delivery of the gifts for business colleagues in Tokyo.

The most incredulous thing about the missing gift bags is that Amazon has the gift bags and is responsible for placing the items in the gift bags before shipping; but they have no way of shipping out the missing gift bags!

The 3 missing boxes (each containing 6 "Moscow Mule" boxes) were shipped using UPS i-Parcel. The only way to contact i-Parcel customer service is by email which I have done twice. The latest reply from i-Parcel contains the following Sagawa Global tracking link, tracking numbers and reference numbers which I copied and pasted below.
'...all your parcel will be delivered to you by Sagawa under their respective tracking numbers and you can track them at https://tracking.sagawa-sgx.com/sgx/trackeng.asp .
Below are the same:
I-Parcel tracking #s: Sagawa tracking #s: Sagawa reference #s:
AGSIPNJ0064664323 WM101253525JP [protected]
AGSIPNJ0064705385 WM101252791JP [protected]
AGSIPNJ0064704791 WM101252788JP [protected] ..."

Additionally I tried to contact Sagawa directly and found an inquiry form on line for them. http://www.sgh-global.com/en/enquiry.
I did fill out the form but have not heard back from them yet.

Amazon's only option regarding the missing gift bags that were paid for as part of the order is to refund that amount (around $24) to your credit card. They suggest that you go find some comparable gift bags in Tokyo to wrap the 6 that came without bags!

Since 3 shipments are still missing plus an one additional order that I placed on Friday 12JUL19 for 5 additional "Moscow Mule" sets (which is supposed to be delivered tomorrow, 16JUL2019), I don't know if even more of the sets were shipped without gift bags.

If I ever use Amazon again it will be a cold day in you know where and I vow to tell everyone I know what a miserable experience this has been.

Deborah Fagan
Administrative Coordinator | Global Development
Supporting Cisio Brandao MD, MBA, MsC
Amgen | Thousand Oaks, CA | 805.447.1054 | deborah.[protected]@amgen.com

01 jul 2019 14:14:16 gmt+02:00
Transaction id: 70568818fg836942g

Hello jane krog,
You sent a payment of $68.12 usd to chinatera limited
(paypalhk@cesdeals.com)

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Shipping address - confirmed
Jane krog
20 hill street, kroonstad, p o box 495 20 hill street
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Description unit price qty amount
Brass basin faucets kitchen bathroom water tap hot cold valve sink faucet
Item# 216779 $36.12 usd 1 $36.12 usd
Buy us$30 save us$3
Item# promotion rule:322 -$3.00 usd 1 -$3.00 usd
Subtotal $33.12 usd
Shipping and handling $35.00 usd
Total $68.12 usd
Payment $68.12 usd
Charge will appear on your credit card statement as "paypal *chinatera"
Payment sent to paypalhk@cesdeals.com
From amount r1, 001.99 zar
To amount $68.12 usd
Exchange rate: 1 zar = 0.0679850 usd

Invoice id: nf2019070105133047887

I have sent 2 emails to your company advising that I do not want to receive monthly supplies of these capsules but you still insist on charging me for the same. On the 12th may I paid $30.30 for a free sample of the capsules. However, when I spoke to my dr about them I was advised not to take them because of all the medications I am on and I advised you I did not want to continue receiving them.
On the 11 june an amount of $76.52 was taken out of my account by your company, money which I had not authorised, having already advised you I did not want to continue, I only wanted to try the free sample. Also I have not even opened the bottle, having taken the advice of my dr.
Marion melling. Maid. [protected]@gmail.com

I have been charged 12.99 a month since Christmas.its states that it's for amazon prime and I'm not even a member! I like to find how to get these charges stoped I haven't bought nothing since 2018. I have tried to call the numbers the person I spoke to states that I have to buy a google play card to even cancel a account that I don't even have This makes me want to not ever order from amazon

To AMAZON: I have two unauthorized charges on my Visa account reflecting Amazon Prime/ Amzn.com/billWA. I am not aware of this reference. One charge was for $13.90 on May 19, 2019, and another charge in the amount of $127.33 on June 11, 2019. I have not ordered anything from Amazon.com on those dates. Please confirm that I will be reimbursed for these charges. Thank you.

I ordered two t-shirts from Amazon, at the same time and received them in the mail today. I ordered both t-shirts in a women's X-Large size. One of them is a women's size, X-Large and fits perfect. The other t-shirt I ordered is a t-shirt which I love but is NOT a women's size X-Large - it seems like a child's X-Large t-shirt. I paid a full price for this t-shirt and will NEVER be able to wear it. With all the consumer merchandising business Amazon does on a regular day and that I have done successfully with Amazon over the years, I never expected this to happen.

I am a self-published Australian author with KDP Amazon.
I order my author copies in groups of 25.
For some reason [unknown to me] my last three orders have been shipped in multiple packages. The worst being one pack of 19 plus SIX individual packs!
As I have to pay for posting my books on to Australia... having the order split into more than one package makes the forwarding cost astronomically high.
This was never an issue with createspace.
Is there some way to stop splitting shipments of my book orders?
If this continues, self-publishing through Amazon.com will cease to be affordable.
I am 70 years old and a beginner at computers, I can't find anyone to help with this issue, Amazon chat have tried to assist but there is nothing they can do and trying to contact MOD Non-retail just leads back to the Amazon site, where I can't even raise the problem.

without any transactiion from amazon i got sms from my bank account balance deducted. i need action and refund to my account as soon as possible.i didnt purchaseany item from my card but deduct from my accoubt 48 usd i need action
my contact number +[protected]
email id:[protected]@gmail.com
PoS International Purchase
By: **004;mada
At: AMZN Mktp US
Country: America
From: ***0110
Amount: USD 47.29
Date: 06/07/2019 11:43

I have never ordered anything from your company. I don't have an account with you. My credit card account is showing charges that I don't know what they are. The amount is $14.22 on 6/26/29; $9.99 on 6/19/19 and $12.50 on 6/26/19. I need to know who has ordered using my name and their account should be billed.
I need a refund to my account. thanks. My email is lisa.[protected]@gmail.com . My is Lisa Hubbard.

I ended my Prime Membership after almost 10 years of being a loyal customer. Amazon's inability to create a fair and equitable delivery system regarding shipping and tax charges to the Virgin Islands is my reason. When companies like Target and Vitacost will offer free shipping, Amazon continues to gauge the customers who live in the USVIs.
One example - I ordered a set of brakes from my SUV. It was 50 lbs. They wanted to charge me over $200 for shipping for a product that was already $350. So, instead, I had them delivery it to a cargo company in Florida who would delivery it to me for $20 plus the local tax of 6%. This is a much better option. Since it was being delivered to FL, Amazon charged me sales tax, even though I live in the VIs where there is no sales tax. This is bad business.

I have been a very loyal and very active customer of Amazon, however when things do go wrong there seems no other real recourse than to make a complaint here.

I ordered a treadmill and paid the extra to have delivered to a different room. When the XPO delivery team turned up I explained that it was going to a different room and they immediately started saying things like they wouldn't do it, the route is too difficult, and they clearly weren't interested. So much so that one of the guys sat down and started smoking a cigarette right in my face.

So we get the XPO supervisor on the phone and after many calls she tells me they will take the treadmill out of the box bit by bit and put it in the room. However when I tell them this the two millennials start complaining again and I have to hand my own phone over to them so they can discuss it with XPO again.

I finally get tired of all this and I tell them just to put it in the garage and I will get friends round to help me at a later date. But now of course I can't test that the treadmill even works until I get it to it's location. This was a terrible experience with two individuals that clearly had no intention of doing the base minimum that they could get away with.

I am now considering my purchasing policies as I clearly shouldn't order anything from Amazon that can't be delivered by UPS or Fedex.

I would like my delivery money back ... but I guess I shouldn't hold my breath.

Since November 2018, after the landlord installed the Parcel Pending locker system, Amazon Logistics stopped delivering packages to my apartment. Even though I opted out from using the Parcel Pending locker system, Amazon Logistics continued to leave the packages on the floor in near Parcel Pending lockers, deliver them to the resident services office, or simply leave unattended. I complained to Amazon and asked Amazon Logistics to deliver to my apartment because I am unable to lift and heavy packages, but Amazon Logistics continued not to deliver packages to my apartment. I called Amazon customer service and Amazon Logistics customer services many times but no one wanted to investigate.

I also spoke to Amazon Logistics driver who was dropping the packages to the Parcel Pending lockers and asked him why he was delivering to the lockers rather than to residents' apartments. He stated that he was following his managers' directions and if I had questions I need to call Amazon customer service.

Despite the fact that I called Amazon many times, Amazon customer service and Amazon Logistics customer service failed to investigate the situation and failed to offer a solution while Amazon Logistics failed to deliver to my apartment. On June 21, 2019, after I asked for a refund for a package that once again was lost. Amazon closed my account.

ID #2HT33915WN000421G
Paid $10.00
Invoice #PB201906020511429248

I ordered 3 fo $10.00 diamond painting kits on June 10, 2019. With my PayPal account. I received a payment confirmation email on the 10th also.
The producer numbers are: 180207, 251059 and 125409. To date I have not heard or received anything. Please advice or refund my payment asap.

Thank you
Toni Teubert

Dear Sir/Madam:
My name is Tony Bobet. I live at 1710 Seward Avenue, Bronx, New York City 10473, Apt# 5-G. I order an items from Amazon.com the seller is Obs Book and Music. At the above address. I order on June 26, 2019. The items is Menudo- La Historia. For $10.86. When I received on July 1, 2019. When I open it. Its had some written on two CD that have this ( below )
" NorthBrook Public Library 859-3660 "

I will you in a photos of the written on both CD disks. And, I didn't received no receipt to return the item. I will not going to send it back. I want a full refund for my item.