Amazon
Reviews and Complaints

I just talked to a customer service person name Sherry that was very rude and raised her voice at me. I was surprised because I have always had good service with Amazon. She said she was a supervisor but she was so rude and talked to me as if I was stupid. I am really surprised. never experienced this kind of service. I ordered over 250 items last year and I have always had the best of service very polite and helpful. This person is going to make people not want to be bothered with this company. I was just trying to understand what happened with my return and she was ugly and loud. Amazon gives much better service than this. I even have a business that we order from under another name and had no problem at all. Just so disappointed with this service person. Thank you for taking the time to read about my concern.

I accidently shipped to my old address. Amazon offered absolutely no options to change the delivery address. UPS won't accept address changes from the receiver's end. There was no way to contact Amazon and ask that they reach out to UPS with the corrected address. Their phone bot just ran me in circles repeating the expected delivery date. The bot is practically useless except for a narrow set of information requests.

This has happened to me more than once and I bet I am not the only one that feels this way, I like using Amazon, but I don't think they should be allowed to trick people into paying for the prime service and then if you don't cancel the subscription that you didn't even realize you signed up for it could go on for months charging you 14 dollar every month, come on its totally a bad business practice and criminal if you ask me, I will admit I have used the Prime service before just to get the free shipping and then canceled my subscription as fast as I could so I wouldn't have to pay for the Prime service and Amazon tells you them self-that's ok so naturally people are going to do it so they don't have to pay for shipping on certain items, but this time I didn't even realize I signed up for the Prime service I was totally tricked into it or who knows what happened and I bet I am not the only one, I don't care If its Amazon this is wrong, when are they going to start reinforcing the law and hold these companies accountable.

Initially, when I purchased via Amazon. es, I got really good after sales support and the employees were nice, even though 50% of the time they seemed to not read the email or they appeared to just skim through it. This, more often than I wished, originated misunderstandings and awkward situations. Lately, however, not only the employees seem to misunderstand my requests, but they have developed an attitude as well. Instead of replying to my info requests, they do whatever they please, without even asking me if that's the solution I want. I've been a good paying customer. I purchase HUNDREDS of items from Amazon. Granted, I make Amazon honour warranties and after sales support, and I can be a bit insistent some times, but I do spend THOUSANDS of dollars in the website.

I've had to replace items, I have returned faulty devices, but never once did I use Amazon just to "test" something and return it later just because... My returns are justified and based on less than optimal performance of the items in question. Mind that, when addressing customer support, I was never impolite or rude, I was always patient and tried to get my point across without being condescending. That said, I recently scheduled a pick up to return a faulty item and the delivery company did not pick it up for 3 days. This is extremely unusual - they usually pick it up within 48h max - so I contacted Amazon. First time, I received a basic "we've already talked to the delivery company" reply and I waited another day to see if they would pick it up the next day. Nothing.

I contacted Amazon again and this time they absolutely rubbed me the wrong way. The person in charge of my case not only did not reply to my email, but they took it upon themselves to cancel the pick up and have me take the item to a pick up shop. That itself was a bit surprising... Due to serious respiratory health problems I've been house-bound for a few months and cannot go out for any reason. Hence why I'd scheduled the pick up. Amazon does not have to know that, so I let it slide. However, the ultimate sense of entitlement was when I saw that they had taken the liberty to switch my preferred method of reimbursement from credit card to Amazon gift card.

I was furious.

Immediately, I cancelled the return and initiated the process for the second time. This is still in progress, but I have a feeling this is not the end...

Website fraudulently closed my account and kept money I earned. Tasks that requesters and people already paid into my account. Had account for several years. No problems. Ne er broke any rules. Closed account without warning unexpectedly. Used the money for living expenses and relied on site for years. Scam website, not legitimate. Says Amazon (company) and affiliated with amazon.com shopping website. Just want my money and account and apology from company. Contacted for months and all I received was autogenerated deceptive message. Not true or accurate! Search website on internet. Thousands of bad comments and reviews! Don’t register on site or use. They will close your account, take your information and money.

Their customer service has gone to crap. I ordered a large dog run and the box arrived completely destroyed and a TON of missing parts. They wouldn't send a new box or anything. I had to use 2 full rolls of tape. So it has already cost me money. Then I mailed it back and 2 weeks later still did not get my f'n money back. I had to file a fraud case with my credit card. Never again will I do business with them.

I returned a sofa because felt it was a cheap version of the CB2 one. But here is the thing. The tracking says delivered and one of Amazon's customer service agents said it was. But I keep getting calls dropped off with customer service and the other agents keep saying it was never delivered to amazon. Okay even if you are going stick with that, I shouldn't be paying for a 599.38 sofa. If this was 8 dollars okay I don't you putting that loss on me. But excuse, you have the gall to think I need to keep paying for 599.38 sofa that is not even in my home and I never even sat on it. You are kidding me. People with decent wage only make 2500 a month after deducting fees they can't avoid like rent or mortgage and insurance. You have the gaul to steal this kind of money from me. If you keep playing this game that I have to pay for this. You guys are monsters.

What is wrong with you [censored]ing people I used my ducking god damn account for the first [censored]ing time and need to shut me out of it what the [censored] is wrong with you I was looking foreword to a god damn ipad reaching my place but of course you [censored]ing paranoid people have ruin it all I better get my [censored]ing account back up and running other wise I demand a money order of my purchase in the [censored]ing mail you ducking annoying people #[protected]

Amazon’s new refund policy is objectively harmful to consumers. I barely return anything, but recently had to return a defective $2,500 item to Amazon. Amazon accepted the return, and gave UPS pickup as only option. UPS confirmed delivery back to Amazon on Friday April 7, 2023 (tracking redacted). Per Amazon’s system, as of 4/17, “a refund will be provided once we receive your item”; however, Amazon received/has had possession of the item, confirmed via UPS, as of 1/7/23.

I contacted Amazon customer service on 4/10/23, and was told the item was received on 4/7/23, and was promised a refund by 4/11/23. No refund was provided. I contacted amazon again on 4/11/23, and again was told the item was received on 4/7/23, and per amazon csr “please don’t worry, you will be provided a refund by Wednesday 4/12/23”. Still no refund. I contacted amazon again on 4/12/23 for a third time as my final attempt to resolve, and was told the item was received on 4/7/23, but now they could not process a refund until May 10th, 2023. This is untimely and unacceptable, and meets the definition of consumer harm. This also contradicts promised dates of refund per calls with Amazon CSRs via 1st and 2nd attempts to resolve on 4/10 and 4/11, respectively. This is not timely enough, considering they have had the item in their possession since 4/7. Their system still reflects a refund status of “refund will be processed once item is received”, yet item was received on 4/7 (which was also confirmed as received on 4/7 by Amazon CSRs during all calls made on 4/10, 4/11 and 4/12). This is an apparent violation of US consumer protection laws, and borderlines fraud, particularly given the materiality of refund due (over $2,500) and the manual manipulation of the date Amazon took possession. I have filed formal complaints with the FTC, BBB, and state AG, and encourage others experiencing Amazon’s harmful business practices to do the same (links provided below). I had to dispute with my cc company, and have now been negatively impacted by Amazon’s harmful refund policy twice (same situation with a second return item for $77.63. Amazon took possession of return item on 4/11, however, system reflects “refund will be processed once we receive the item” as of 4/17. Still no refund). Amazon is clearly manipulating dates received/dates they take possession of a return to avoid providing a timely refund. This meets the literal definition of consumer harm. Amazon, you should be ashamed.

Report Amazon’s harmful business practices/fraud to FTC: https://reportfraud.ftc.gov/#/

Report Amazon’s harmful business practices to BBB: https://www.bbb.org/

Find your state AG to log a complaint: https://www.naag.org/find-my-ag/

Amazon’s new refund policy is objectively harmful to consumers. I barely return anything, but recently had to return a defective $2,500 item to Amazon. Amazon accepted the return, and gave UPS pickup as only option. UPS confirmed delivery back to Amazon on Friday April 7, 2023 (tracking redacted). Per Amazon’s system, as of 4/17, “a refund will be provided once we receive your item”; however, Amazon’s system still reflects the item has not been received even though delivery was confirmed via UPS as of 1/7/23.

I contacted Amazon customer service on 4/10/23, and was told the item was received on 4/7/23, and was promised a refund by 4/11/23. No refund was provided. I contacted amazon again on 4/11/23, and again was told the item was received on 4/7/23, and per amazon csr “please don’t worry, you will be provided a refund by Wednesday 4/12/23”. Still no refund. I contacted amazon again on 4/12/23 for a third time as my final attempt to resolve, and was told the item was received on 4/7/23, but they could not process a refund until may 10th, 2023. This is untimely and unacceptable, and is materially harmful to me, the consumer. This also contradicts promised dates of refund per Amazon CSRs via 1st and 2nd attempts to resolve on 4/10 and 4/11, respectively. This is not timely enough, considering they have had the item in their possession since 4/7. Their system still reflects a refund status of “refund will be processed once item is received”, yet item was received on 4/7 (which was also confirmed as received on 4/7 by Amazon CSRs during all calls made on 4/10, 4/11 and 4/12). This is also an apparent violation of consumer protection laws, particularly given the materiality of refund due (over $2,500). I have filed formal complaints with the FTC and BBB, and encourage others experiencing Amazon’s harmful business practices to do the same (links provided below). I had to dispute with my cc company, and have now been negatively impacted by Amazon’s harmful refund policy twice. Amazon is clearly manipulating dates received/dates they take possession of a return to avoid providing a timely refund. This is the literal definition of consumer harm. Amazon, you should be ashamed.

Report Amazon’s harmful business practices/fraud to FTC: https://reportfraud.ftc.gov/#/

Report Amazon’s harmful business practices to BBB: https://www.bbb.org/

I live at 3446 Warners Road, Camillus, NY 13031. Myself and three other homes share a long driveway. All of the Amazon drivers are speeding in and out of here when delivering items. This is not a road but a driveway. UPS and Fed ex stop out by the road and walk the items up the driveway. The Amazon drivers have refused to do this. There is very little room in here and it's not easy to turn the trucks around. As well as speeding they are driving on our lawns while turning around. This has become very frustrating. The other addresses on Warners Rd are 3452 A, B and C. Please help us control this before someone gets hurt. There are children and pets here and these trucks are flying in and out despite there being two "SLOW 5MPH" signs on the right side of the driveway

My Name is Anthony Bucci and I can be reached at [protected]

Thank You

I moved to a new neighborhood & the mailboxes are not @ our home. They're centrally located 1/2 mile away. Not convenient when you have a back injury & have trouble walking/driving. I rarely receive mail & instead get everything emailed. But with daily Amazon deliveries, which should be delivered to my door, Amz keeps drop shipping everything to usps. It makes no sense because this is not happening for any of my neighbors. An amz truck is in our hood 7 days/week delivering packages to everyone but me. I have been calling & complaining to AMZ for 2 weeks now. Even chatting online with them to no avail. They keep making every manner of excuse, many which are flat out lies & make zero sense. One even hung up on me for referring to her as a woman, when I didn't know her name. They always claim Amz delivery must not be available, if it's from a 3rd party vendor it has to ship differently, it's usps's fault. I repeat the same thing over & over & none of these people are able to comprehend the issue, or are willing to resolve it. Occasionally they throw a credit at me which is not a resolution. I am ready to cancel my account & take my business elsewhere. They even tried to fwd a ltr from me claiming usps is damaging my packages. I never said that. Pitiful. Then they send emails to me asking if they resolved the issue and that they are the most customer centric company around. I call bs! Issues still not resolved after 6 phone calls 2 online chats and speaking to over a dozen people.

Product purchased on March 3, 2023.. Order# [protected]. My credit card charged $61.10. Then immediately the purchased order was cancelled by Amazon “Undeliverable “ and advised that a refund would be issued within 3 -5 businesses days. Thus far every attempt to get them to reimburse my credit card has failed via their web site. No phone number or means to get a response. I do suspect one of the items on that order was out of stock or discontinued. However, several days later I placed a similar order for $61.53 without any problem.

Help! Canada postes and amazon!

Ive send return and by mistake I use another return label both from a precedent prepaid amazon return and it had same adresse and same sender (me) and amazon said they have not received the return. The item arrived to the bc facility and they said they can’t help me. I’m loosing 340$ I need this money to feed my kids

Order number [protected]. I purchased the Bose earbuds, and they went on sale literally right before they came to my house and were delivered. They went on sale the next day or the day after the next day but they definitely went on sale before they came to my house. I called Amazon to see if they would give me the adjustment because this item cost a lot of money and I had it financed through Afirm. They told me to return the earbuds, they would not give me the adjustment. So that's what I did they refunded me for the warranty and for the case and UPS actually came to pick up the earbuds around the 1st of February. Throughout these past couple of months I have been contacting Amazon asking them why they had not refunded me for these earbuds, and they kept telling me that I had to wait 60 days and they told me to call back in April. Now that it's April they keep telling me that I need to contact the carrier. However, UPS keeps telling me that they delivered the earbuds in Lexington Kentucky on February 8th at 11:00 p.m.. I keep telling Amazon this over and over and they keep telling me to contact the carrier. I keep telling them that somebody must have messed up at their warehouse and didn't scan the item in or somebody stole it I don't know what happened. But it's not my fault. I'm very very upset about this because I haven't done anything wrong. UPS came to my door and picked up these earbuds themselves, this is what Amazon wanted to happen. They got the item back and now that the 60-day windows has passed now they're telling me they have no option to process any refund into contacting carrier and I keep telling them over and over again that the carrier advise me that the item was delivered on February 8th. They refuse to contact the warehouse or give me the number to the warehouse or to try to help me resolve this issue any further and I need help because they're going to give me my money back. I still owe payments and interest on this Affirm account.

I ordered a Pixie Dolls through Amazon and Amazon Market Place in November 2022. I ended up ordering two because my original order was taking so long, and I was afraid it would not arrive by Christmas.

I received the two Pixie Dolls and returned one for a refund. The two Pixie Dolls were charged to my Virginia Credit Union Debit Card three times. I promptly contacted Amazon about the three charges to my account. I was instructed to contact my financial institution for the refund. After contacting the Virginia Credit Union, I was told to contact the merchant (Amazon) for the refund due me.

I called Amazon on several occasions and spoke with multiple customer service representatives. I was told to expect my refund on March 28, 2023. I called Amazon on April 10, 2023, to check the status of my refund. I was told that I would not be receiving a refund because they were not able to pull the statement after 60 days. I have multiple emails and text messages where I was inquiring about the status of my refund between December 2022 and now.

Both Amazon and the Virginia Credit Union show that my account was charged three times with only one credit for the amount of the purchase.

The cost of one Pixie Doll $45.57.

Wilma Finney, 1230 Jockey Trace, Richmond VA 23231. [protected]

I order 4 Ecobee and I got only 3 and each one cost me over $200.00 and when I open the box that they delivery I call right away and told them. But they told me that they have to do an investigation for the next 3 day so I said ok. I ask the rep that I spoke to I order 5 Item and why am I only getting 4 item and the rep told me the weight said that you got the right weight what the hell was weight have to do with the stuff I order. I know I order 5 item and I expect 5 item I have never hear that Amazon go by weight that is stupid you tell me that the company is going by weight not how many item a customer or that is mess up and Stupid and hiring stupid people who is not train right for the job to to give stupid answer to all the customer and hang up the phone.

They are turning into another E Bay. But I have to say I have better luck on E Bay of not getting screwed. My last purchase was a total scam from a seller on Amazon. I bought a battery that was not anything like what it said it was. The ad on Amazon was a total scam. What I got was a battery that had a totally different power rating than what was on the Amazon store. And the size was also wrong. It was total garbage. The owner would not reply back. I wanted to send it back. But no luck where to send it.

Amazon is doing business with a company named Sembell LLC which is a Distribution Warehouse company. They send the packages to people's private homes which are employees of Sembell. These employees have FLEAS and BED BUGS in their homes! I received a package and opened it and found BEDBUGS in my package! I immediately threw the package out, and demanded my money back!

Amazon has been lying to me constantly and stole money from my account. I've recently had my Amazon account hacked and disputed with my bank about it and my bank denied me and I had to reach out to a third party to help me get my money back in my account that was stolen. Putting that a side, yesterday, Amazon was confirming details of the case I had with my bank and needed me to verify and authorized them to repay to my debit card. I do so for the two separate chargeback disputes of 75 dollars. Amazon had authorization for my card. Instead of what I thought, Amazon quickly sent me another email stating that I had "unpaid charges" on my account of 75 dollars and then they subtracted 75 from the card that I just gave then authorization to. I called Amazon about this and they steadily beat around the bush and wouldn't answer directly why was my bank charged 75 dollars and why they stole and lied to me. Amazon treated it as if another party stole money from my account again and they reset my account multiple times to try to convince me of that. Amazon Costumer service are liars and they will not really help you but only delay and hold you back for as long as they can.

I've called Amazon and over the phone they stalled and stalled so I hung up. They didn't try to help at but just explain to me things I already knew and beat around the bush. They called me back and tried to do the same thing so I hung up again.