American Freight review: Washer/manager's treatment, attitude

I purchased a washer from the Northfield store and a refrigerator from the Eastlake store (financed). The washer was to be delivered on November 27 and the refrigerator on November 29. The washer was brand new. They arrived with the washer in the box. I had to pay someone to come and take the door off in order to get the washer in the basement. When they got the washer in the basement. I heard the one guy say be careful look what happened you have to lift up. Shortly after that, the guy came up and said they were done. I went downstairs and the one guy said well it's plugged in but it’s not hooked up. I said why not, I paid for the hook up and he said, we’re not supposed to hook it up. We don’t do that, the other store (Eastlake) does the hook ups our store is going through a lot of changes so he called his manager. I believe his manager name was Jeff so he asked his manager if he wanted to speak with me and his manger said I guess so (he was on speaker phone). The manager pretty much said the same thing, no the store does not hook up. The Eastlake store does the hook up, he would refund me for the hook up. Then they had me to purchase two of the same hoses for the washing machine and the refrigerator, one was a rubber one was I think a steel he said that he would refund me for the second hose and tape, they would leave the other one. So the one guy said that he used to ride/deliver with the guy at Eastlake and he will hook the washer up. So a few minutes later they came up and the one guy said I hooked it up for you. You’re all good to go. I said OK thank you and they left. I waited probably a day and a half and I went down and ran a cycle just to let the air grime out the pipes and clean everything out of the pipes for the first time. When I went down there, I noticed the left side of the machine was scratched up and dented and along the bottom right was scratched up, so I said I’ll give the store a call and let them know. So I started the cycle and returned back upstairs. Probably about 20-30 minutes into the cycle, I heard all of this rumbling noise as is if someone was banking really hard to the point, I googled a video of the washing machine and noticed that noise was not normal. It was extremely loud and that went on for about 20 minutes, it stopped, then it started again. So when I went back downstairs the washing machine had moved at least 5 to 6 feet out of the area that it was in and had ripped the cord out of the wall. I believe if the hose was not connected to the water pipes it would’ve probably went all the way across the room. I called and spoke with the manager at the store (Stephanie), who was extremely rude, very disrespectful, Very dismissive, very unprofessional and she pretty much told me that since I didn’t get the extended warranty I needed to contact the manufacturer and ask them if they can send someone out to take a look at it. So I said for a washer that I have had less than 48 hours, that I have done nothing with, you’re telling me I need to contact the manufacturer. She said yes once you received it, we have nothing else to do with it. After she and I kind of went back-and-forth, I asked for the district or regional manager number and the corporate customer service number. She put me a hold and contacted the manager at Eastlake, and I guess they told her from what I’m describing it sounds like the guys did not take the shipping bolts off the back of the machine, she said, which they shouldn’t have had to do because they’re not supposed to hook it up anyway, but they did so because they didn’t take the shipping bolts off, that’s why it was behaving the way it did it So Stephanie told me pretty much that’s not their responsibility because the guy shouldn’t have hooked it up anyway. So she said, I could wait until Friday, (It was Monday), when the guy comes back in and they can have him to come out and remove the bolts, that was my only option, then the call mysteriously hung up. She did call back about five minutes Later by that time, I found the number to corporate customer service. I left my contact number there and they called back the next day. I gave them all the information and they asked me to hold while they called the store. She came back and said I had the option of returning the machine, or having them come out and remove the bolts from the machine. At this point, I was so frustrated with the disrespect and treatment I had received from Stephanie and the entire ordeal, that I didn’t want any part of dealing with this transaction at all, so I told her I just wanted to return the machine altogether. So she contacted Stephanie and told her that I was returning the machine, Stephanie said, it would be the next week before they could come out and get the machine. Stephanie contacted me and said they could come out the next Tuesday and pick the machine up. They would send me the date and time they will be out to pick the machine up. I received a text message and an email on Monday, the 4th of December with the date and time they would be at my house with was on December 5 between 1:15 PM and 4:15 PM, but it was in military time so it said, 13:15 PM to 16:15 PM. I not only paid someone to sit there until 4:15 PM. I had to pay them to remove the door for them to take the washer out. I didn't hear from anyone until about 3:45 PM which said, they will be at your house in 28 minutes. At about 4:16 PM, 4:17 PM the individual I paid to sit there and remove the door left because no one had showed up. Then at about 4:25 PM the driver from American Freight delivery calls me saying that they were outside my house, I explained to him that I had someone sitting there and no one showed up, so they left at 4:16 PM 4:17 PM. Shortly after that Stephanie called demanding that I reschedule and I explained to her the same thing. I said to her, I cannot keep paying people to sit at the house and paying them to remove the door for you guys to not show up in the timeframe that you give me. She said, then you need to contact the manufacturer and have them to remove the bolts. I said is there any way you can have the regional or district manager contact me she said I’ve already sent this message over to them they will contact you, I said OK thank you I will wait for them to call me. She hung up.