Americas Best Value Inn’s earns a 1.0-star rating from 358 reviews, showing that the majority of guests are dissatisfied with their stay.
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discrimination
Friday, October 18, I made a reservation at the hotel for one of my college students. I made the reservation in my name because my company credit card is in my name. Last night he left the hotel to walk across the street to get something to eat. When he returned, the hotel manager blocked him from going to his room. He told him that he needed to show ID. My student showed his key and said that he was a guest in the hotel, but the manager snatched the key and blocked him from entering his room. My student then explained to the manager that all of his personal items were in the room, but again was REFUSED access to the room. I called to ask the manager to allow him back into the room, but was told that I must be physically present. He said tha anytime a guest checks into a room, then the name of each guest must be on the room. I explained that when we checked in, we were together at the front desk, but the lady did not ask for everyone's name. The manager said that it was my job to provide all names and not her place to tell me. Well, I check a lot of students into hotels during our college visits and this is the first time this policy has ever been brought up. I asked the manager if he blocked him from accessing his room because he was a black student. Last night was clear to us, that this hotel discriminated against a young black college student. The manager snatched his key and blocked his access to his room.
The police were notified and they stated that they were not familiar with the policy. The police had to ask the manager to allow us access to the room.
I'm definitely contacting an attorney to file discrimination law suit against the hotel
service
I am contacting you due to an issue that occurred at the Granada Hills America's best in and suites. I went to your hotel on Thursday, October 10 due to a fire that was in front of my home in Sylmar . I paid for two days and the third day I left to go eat and return and paid for a third day and then 20 minutes later they lifted the evacuation. I contacted the front desk and let them know that the evacuation has been lifted and I asked if I could get a refund and they re-told me that I could not get a refund. When I return from eating the maid was inside of my room cleaning therefore I had to stay outside of the room for 20 minutes waiting for her to clean the room. I am requesting a refund for $157.18. I didn't stay for the day. I checked out And I left a letter for the manager. The manager contacted me and was very rude. Her name was Bunna or something close to that. I am going to go straight to the media to report the actions of your business. This is unfair and due to the fire disaster we should've been refunded our money. I will not be satisfied until I am refunded fully for that payment. I lost a lot of money that weekend unexpectedly due to the displacement of my family from the fires. There should be some type of refund courtesy in place for situations as such. Please contact me at [protected]
blood stained/unclean linens
October 12th 2019 got a proximately 6:55 a.m. I notified on duty employee of the dirty Linens / blood-stained linens and the female employee walked up to my room to see for herself. She assured me that she would have housekeeping take care of it and she apologized. After my 12-hour shift from work, I come to my room and noticed the bed made nice and neat...
Read full review of Americas Best Value Innmy stay on oct 4-6
On Oct 4 I checked in at the buda hotel. At. Midnight my children and I noticed ants crawling out from under one of our 2 beds. My daughter was bit and I called the front desk to let them know that bothmy children were allergic to ant bites and that we needed moved. The young gentlemen at the front desk said three were no rooms available and brought us big spray and new sheets.I showed the gentlemen who brought them the ants. In the process of the night no-one was able to sleep due to the ants. At around 10 the next morning we get a call and they Tell us they will move us rooms. By this point my son and daughter have been bit all the way up their legs. When we go to check pout I told the general manager that none had been able to sleep the entire night and my kids had to be on Benadryl the entire weekend which ruined our vacation. He respondedby sagging he could takeoff one 20 charge for the extra person in the room. I said that's it and he seemed to find that more then fair even though I had paid $140 to sleep in a room that we couldn't sleep in. I called the customer service line left a message and heard nothing back.someone please call me back. [protected]
I pre paid for a week had a family emergency and had to leave I informed the staff and when I returned my stuff was packed and stolen
I checked out and they said they would give me a refund they are denying my refund now this is not right I had to file a police report and miss a day of work I'm going to file a lawsuit cause this isn't right I'm pretty sure the owner of the hotel is a drug dealer and the hotel is a money laundering front the rooms are empty and the no vacancy signs are always on this is the worst experience with a hotel I have ever had
Read full review of Americas Best Value Innunethical behavior, false advertising, total disregardful to elderly handicap customer
This room was booked through AAA with the understanding that a room was needed with a handicap accessible room. My mother is total blind and in a wheelchair. Upon arrival, I went to the room only to find that the room did not accommodate someone unable to get into a bathtub. Also, when traveling my mother takes her service dog so when she has to be alone in...
pests/customer service/nights stay reimbursement
***America Best Value Inn 2625 N Salisbury Blvd, Salisbury, MD 21801 Phone: [protected] I am sending this report on behalf of a family Friend. This female is homeless and is currently residing in her car until she is able to get a place. ***She has stayed at this AMBVI prior to these dates of Sept 2019, as a valued cash paying customer for two-three...
Read full review of Americas Best Value Innhotel room
We are driving from Wichita, KS area to Cambridge, Maryland for a funeral. We booked this through the hotels website for a king non-smoking room. We arrived about 10:45 pm. Before we even opened the door you could smell the smoke. It wasn't long before my sinuses starting get backed up. I am sensitive to smoke due to allergies. If it wasn't so late and we...
americas best motel
Americas best motel, my grandson and daughter were severely bitten by bedbugs at this location. We have requested a full refund of monies paid to this establishment. The front desk advises that they would only refund 5 nights when they have been moved to another room with the same result. I feel that they deserve a full and courteous refund. My grandson had...
Read full review of Americas Best Value Innroaches
Got a room for 3 nights and it had roaches and the guest above us was making so much noise it was like they was remodeling all day and night. No one came to clean our room. I have video and pictures. Also i look on their website and theres pictures of my car noone asked or told me that they was gonna take the picture of my car and put on y'all website I want the pictures taking off. Thanks waiting to hear from someone.
unprofessional manager, ripping off refinery workers
I have been staying here and working at wood river refinery over the past 15 years on and off. I have always paid for a week at a time. I had just paid for another week and was only 2 days into the week when the refinery had issues with the unit we were to be working on. They pushed the project back for two weeks. I spoke to the front desk about refunding...
Read full review of Americas Best Value Innvisitors policy
I was planning to stay at this location (6504 south freeway ft worth TX). when I called to inquire the rates and availability, at or around 11am 10/03/2019. The employee answered and the first statement she made was to let me know you cannot have visitors no exceptions. Ok, I don't understand why my family and children included cannot have our relative...
Read full review of Americas Best Value Innmanagement
I paid for a one month stay and my ac completely went out. It has been one week today and it still isn't replaced. The building maintenance man said it needed to be replaced, now I am waiting on approval from the building manager. He keeps telling me it's working fine but hasn't come up to look at it since sunday. It's thursday. I need my air fixed. It'...
Read full review of Americas Best Value Innbugs everywhere, spots in the pillow case that looked like blood
I was tired so i stopped at Beardstown Il. 62618 I got a NO SMOKING room and was completely disgusted it reeked of smoke, bugs everey where dead and alive, i was almost asleep then a bug jumped on me, I got up looked all around it was late by the time I saw the bugs I went out to the service desk twice NO ONE around so i took pics I sat in the chair til...
room and noise
Arrival on 09/25/2019; check out on 09/26/2019. Roon 215 I had supposedly the last room available and it was smoking. It reeked of smoke, but I opened a window for a while. The covers on the bed were dirty or stained. The room was near the neon sign and all night a motor very loudly buzzed. I contacted the front desk about 230 am and the clerk said he...
Read full review of Americas Best Value Inntheft by the manager/harassment/rudeness/libel defamation and slander
9/30/19 After a long day at work, I arrived back at my hotel with an armful of groceries and a card that did not work. I went to the front office to get a new card and I was asked if I was happy by the manager rahmann. I said no, not if this happens everyday [I prepaid for 1 week] Heat immediately began yelling & became belligerent telling me that I can...
refundable deposit
Stayed 9/1/19-9/4/19 at Austin, TX location. I never did receive my $100 Refundable deposit credited to my card and it's been a month. I need it credited asap. I spoke to hotel and my bank several times. Please credit this asap!
My banks claims nothing has come across after 3 inquiries with them. They recommended contacting the hotel, Again! PLEASE get this deposit refunded to me asap! Its been a month already!
rate/lie
Online the rate for a room Saturday night (9/28/2019) was advertised at $49. The employee behind the counter, Chris (the manager would not give me his last name), said he would honor that price for the last smoking, poolside room that was available. He said the fact that it was the only smoking room available, and because it was after 2:00am, he would give...
housekeeping
I am staying at your Yukon, OK hotel in room number 155 due to the fact that I am away from home working. About 3 weeks ago I had a bottle of $400 prescription Restasis taken from my room. I reported it to the front desk and "Margo" told me they would take care of it. Then on another occasion not long after that I had blue jeans left in my room while I was at work and I come back and they are moved with the change and $20 bill inside them gone. I, again, reported to the front desk and they apologized and said it would be taken care of. Then this past Sunday 9/22 I was in my room and with no warning a housekeeper by the name of Elda enters my room with no knock or warning with her child. She looked surprised that I was in there and quickly turned around and walked out. Today, I come in from working all day to find 3 months of expense reports(that were in a secured location) were gone. Along with my stuff being moved all around the room as if they were looking for something. It was not cleaned and bed was not made so it's apparent that she has ulterior motives for even being in my room. I have reported this issue multiple times and nothing has been done. My name is James Temple I would like to discuss this issue with someone as soon as possible [protected].
the owner / manager
The owner slash manager was extremely rude and down right disrespectful said she was cleaning the floors and ask my girlfriend to step outside and book the room we could check in at one o'clock when we booked through booking.com then when we secured the room with a credit card she said we could check in till 3 o'clock so at that point feeling completely...
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Overview of Americas Best Value Inn complaint handling
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Americas Best Value Inn Contacts
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Americas Best Value Inn phone numbers+1 (509) 459-6100+1 (509) 459-6100Click up if you have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number Click down if you have unsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have UNsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number
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Americas Best Value Inn address1550 Market Street, Suite 350, Denver, Colorado, 80202, United States
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Americas Best Value Inn social media
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