Apple review: Apple/simply piano yearly subscription

I am writing to express my frustration and concern over a charge of £167 for a Simply Piano yearly subscription that we did not intend to keep. We had signed up for the 7-day trial while waiting for login details from a family account that already provides us with access to Simply Piano. In the excitement of receiving our new digital piano, we forgot to cancel the trial before the charge was made.

I already tried asking for a refund on reportaproblem and got denied without reason. We cancelled and asked for the refund within minutes of being charged.

Unfortunately, this charge has drained our bank account, leaving us without enough money for essential expenses, including food for our children. We reached out to Apple Support multiple times for a refund, but our requests have been denied, and our phone calls to Apple UK Support provided no resolution.

We are in a truly difficult financial situation, and this unexpected charge has only worsened our circumstances. I kindly ask Apple and Simply Piano to reconsider our refund request, as we never intended to keep the subscription and cannot afford to cover this cost.

I hope you can empathize with our situation and provide the help we desperately need.

Thank you for your time.

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