Apple
Reviews and Complaints

Hi, I cannot understand how Apple's Store would allow me to download an App and send me an email stating that I am entitled to 14 days to try it and if I am not satisfied I can log into my iTunes account and cancel the purchased item. Nonetheless, that is not the fact, since the reimbursement is up to Apple's own discretion. Apple is lying to its customers leading them to trust in something that is not real. I own a MacBook Pro, an iPhone 4, 5s and 6 as well as two iPads. Does it entail that I trust your product? Apple will start loosening it's customers.

I'm not a fanboy of apple, but I must say that their products are great. But they have very high prices. I think apple products are hugely overpriced. WelI, I use Apple for many years now and I'm satisfied. I never had any problems with their gadgets. Their customer service was always helpful. I've been buying from them for 5 years and always received high quality items. But recently something happened with the company. Their products now are very expensive and they don't give any discounts. The problem is that their products are the same quality and speed. The only thing that have changed is their prices. I wanted to buy a new PC and decided to get it from Apple, but when I saw their new prices, I changed my mind. I used to build PC's myself in the past, so I know a lot about them. They have absolutely ridiculous prices for their macs. I know that macs are not the best PC's in the world and they often crash and have different kinds of problems. I decided not to buy from them. There are more cheaper and better computers. Apple, please think about your clients.

This email is to inform you that your email address has just won you Nine hundred and fifty thousand dollars ($950, 000.00 usd) and a IPHONE 6PLUS, Apple MacBook Pro 15 inch (MC976HN/A) for this year 2015 lottery promotion, which is organized by the APPLE COMPANY INC, We collects all the email addresses of the people who are active online Yahoo and Hotmail, Gmail/other Emails, we only select Five people as our winners through electronic balloting System without the winner applying NOTE: FOR CLAIMS OF WINNING PRIZE YOU MUST CONTACT THE EMAIL BELOW WITH YOUR INFORMATION TO OPEN YOUR CLAIMS FILE. Contact E-mail: ([protected]@hotmail.com) 1. FULL NAMES: 2. HOUSE ADDRESS: 3. OCCUPATION: 4. SEX: 5. AGE: 6. DIRECT PHONE NO: 7. STATE: 8. COUNTRY: Thank you and accept my hearty congratulations once again!

I bought an i phone 5 from you, and its not working at all, i m soooooo sad and disappointed about that, even the Charger is not working and i was fine with it, now the screen is becoming Blue and then with colour and then black :( can you explain why ? my phone is off for 2 days, no one can reach me . Why Why you sale this kind of product to customer ?i will tell all my Colleagues in DIFC and i swear to God no one will buy any thing else from you . I m wondering if some one will buy perfume from you, you will burn his Skin . I m working more then 10years in customer services i never seen this before . Now we need to find a solution and as soon as possible for my i phone to replace it, i paid 1500 for that . I don't want to reach the point of cases and courts because i can do it My husband is Local Laugher so please contact me as soon as possible, on my email address because you can not even call me i don't have a phone HARRAAMMMM Much appreciate your prompt reply Best Regards Email : feryel.[protected]@sa.transport.bombardier.com Order ID : [protected]

On 10-27-2015 I installed the software upgrade on my apple phone and after doing that my iTunes music which I had purchase will not play, I've spoken with several apple care reps in regards to this matter and yet they had done nothing to assist me in getting this problem corrected, they all agree that there seems to be a glitch in the software and I had tried every solution that have offer but still the problem is not fix, so one of the reps told me that I can try to delete the app and then reinstall the app to see if that worked but it didn't, but what it did was delete all my music on my playlist, my music was not backup on ITunes, I had 215 downloads of music on my account, so now all of my music is gone and the money I spent on this downloads is gone, I feel like I've just gave ITunes my money and has got nothing return, thanks for robbing me with my eyes open.

As i bought iphone 5s from apple exactly 1.6 years back, and recently i had experienced a problem in Home button and Lock button. So i took it to authorized service center after 4 days they told me its for Liquid damage. (This is where i got angry). Because as per my knowledge my iphone never ever had a contact with water or any other liquid. as per technician the liquid switch in iphone may get triggered due to moisture also, in that how can i get to know and for that we cant do anything . But even though whatever the damage is, i am asking for button issues but they are telling liquid damage and at last they told its not possible to fix the button issue because its having liquid damage. See my iphone is working completely fine and i am asking button issues, not liquid issues . I paid 50k for buying iphone and 5k for Extended warranty. for one more year. Apple is fooling customers, even if i wont get my iphone also fine but i want to send strong message for apple as they are thinking INDIANS are fools. Where as in US they have part replacement like even single button also they will replace, but here they dont have anything to repair. They have to replace complete phone so they are telling this. I sent a mails saying i will lodge complaint but they are not replying and he called me and told u can complain to any court we cant do anything. Why apple behaving like this for indians. Before taking iphone under warranty they could have verified right ?, why they not doing it ?, if i am paying 5k for extended warranty they why they not fixing simple button issues and telling me some liquid issue. I want to send a strong message for persons like apple guys who thinking INDIANS are fools.

Hi, I am Pratish Prabhakaran, Employee of Aditya Birla group, brand strategy. In my case I bought I-phone 5S, almost a month back on 24th May’15 from the organized out let The Mobile store, Vashi, Navi mumbai.
IMEI: [protected],
The phone from day one was showing some problem in hearing. Every time it was required to speak into the phone for the person at the other end to hear clearly. While I was figuring out all this, In a matter of one month the whole fun of buying the phone went into drain. On 8th, 07, 2015, after charging my phone and while browsing through my instagram page, I apparently spotted a
Black spot on the bottom -extreme right hand side corner of the phone. Eventually, the spot grew with time and became big and it’s still growing.

I visited the nearest, apple service centre at Andheri east (chakala) on 9th/07/2015, and without even checking or testing, I was told that specific point/ region has gone through extreme/ adverse pressure.
Which came to me as a surprise as I couldn’t recall any such situation & there is not even a scratch at the point. Further to that day 10th, 11th, 12th, I’ve explored almost all service centre and the case remain the same (without testing same answer).Around 16th, 17th of july’15 my case got registered with some kind of concern, all thanks to Apple helpline service and the Case ID: [protected].
On that basis we went to the maple service centre, at vashi on 17th/ 07/2015, where in my phone was at last taken for testing. Till today its lying with them. On 29.07.2015, we were updated with the result of the diagnosis run by the vashi, Mapple Service centre on the product I - phone 5S (IMEI: [protected]).
The final conclusion of the diagnosis is that the black spot appearing on the screen is because of pressure damage.Key outcome / observation of the discussion with Mapple service center team:
1. We found, the claim of pressure damage is made on non- factual grounds, as the apple team failed to provide any kind of evidence to the product owner.

2. The team has clearly shown complete non- cooperation in sharing images or other evidence, basis which the claim was made.

3. There is no written document / report generated of the result, with proper supporting document of the diagnosis done – which can be shared with the owner.

4. Absence of written instruction, dos- don’ts in a manual format which shares data / measure to quantify the amount of pressure the screen can take.

5. Even the result shared doesn’t carried any such measure/ scientific explanation of the issue, neither any quantifying nos.

6. Mr. Faizan made the point that he is pretty sure it’s a pressure damage, which on enquiring further came to our notice that the reference for the claim basis which he made the remark was the external picture of the phone, shared by the service centre, which he confirmed is the diagnosis result. This makes us suspect the sanctity of the diagnosis done for 1 entire week, which eventually happens to be just one picture.

7. The team wasn’t aware of the actual case which we shared with our first interaction on the case registered under the id: [protected].

Its quite surprising the way the brand is working in India compared to U.S. the U.S call center has denied the term " pressure damage" and also told it should get covered under warranty. kindly help on this matter.

Again regarding about my complaint the item I purchase as per attached invoice,
2 days ago you return the item to my brother(in behalf of me), my brother charged the
Phone for the whole night to check weather the iphone is charging or not. But when
He check in the morning the iphone still the same battery status which mean the item
Is not charging. Your customer representative as per previous conversation they tell
The phone is working anf charging, how it come the item when deliver to us is still
Not properly charging,
Are you cheating your customer, this is a long over due item your customer service
Is not doing well and nobody attending in my email query,
Please do immeadiate necessary action in my complaint

Hi we are from India, and on one of my wife's visit to Dubai in May 2015 she visited the mobile store Al Sultan Mobile Phone LLC, Al Musalla Road, Dubai. She purchased a brand new i phone 6 (that's what we thought so as the guy in the store sold it as new i phone 6), on coming back to India and after using the phone for about 20 days the display screen of the phone started getting loose. So we took the phone to authorized apple store in India, where on checking the guy at the store said that the display screen of the phone is not original apple and is been changed by the seller in Dubai. After contacting my cousins in Dubai who then spoke to the store guy from Al Sultan Mobile Phone LLC, Al Musalla Road. The guy from Al Sultan Mobile Phone LLC asked to get the phone back to Dubai and he will get the phone replaced. We had taken the pain to send the phone to Dubai through a friend who was traveling and transiting through Dubai. Recently about 3 days back we got the phone back in India, and to our utter surprise the phone screen started having 2 different colour gradients. On close inspection we doubted that there is something gravely wrong, so we connected with my cousin in Dubai and he visited the store and while closely going through the Apple service & support coverage we found out that the warranty period is till 5th of March 2016, wherein an apple warranty is for 1 year from the date of purchase. So the warranty needed to be till May 2016. So basically the Al Sultan Mobile Phone Al Musalla Road store sold a 2nd hand i phone 6 at the price of a new phone and cheated us. Also the Serial No of both the phone (one we purchased in May 2015 and the replaced one in July 2015) is same. So it means the mobile store did not replace the faulty i phone 6, they just pasted the screen back and sent it to us.
We in India look at Dubai as a global city which has the best of facilities, norms, governance and international standards. Dubai has always been a country which is very close to people in India. But this experience of ours has made me think that does Dubai have this side of the face as a city wherein a Mobile company in Dubai is cheating its customer like this. The image of Dubai as shopping friendly & dealing in quality products is dented today in my ind because of this experience. I am writing in this forum as we don't stay in Dubai need support of the consumer forums in Dubai help us in our plight. The store owner has denied to help straight away, and we are in no positing to aing spend money to visit Dubai for replacing the i phone 6.
I hope my voice will reach to the right authorities in Dubai who will help us to solve the situation. I can be reached at my email id [protected]@gmail.com

Thanks

Kingshuk Gupta

Dear Sir, I bought a 5s phone and from stc JARIR BOOKSTORE Riyadh panorama, and I found the vibration is not working during the silent mood, so l took back to the same shop to com plane the issue, but the staff referred me to STC service center, so l took my warranty card also and told them the issue and, after investigating the unite, they replayed me that, the display is not original, and they told me that it cannot be fixed.. So now where is my value for the amount thal have spent on this iphone 5s. Is this what is the iphone company is cheating the customers. Now l am facing a big issue of this matter. Please help me fix this issue with my unit. My contact number is 00966 [protected] / [protected]. please call me on this numbers. The cashier name= NISAMUDHEE Receipt no 3888
lphone 5s16 gb gold25-ME434 STC Serial number; [protected].

This is Ather Javed, writing you from Jeddah Saudi Arabia.

It is an extremely tragic moment for me that this is my first online purchase from any of online shopping website and it was a bitterish one. I am one of a kind of purchaser who believe shopping on site rather than shop online. At least we have a commodity in our hand so we can check and satisfy our purchase even if it has 100-200 SAR expensive than the online website but it gives a glimpse of satisfaction to oyr purchase.

So on Sunday [protected]) i placed an order for Apple IPhone 6 with facetime 64gb (Shipment No. [protected]) (Serial #: [protected]).
What i have experienced is beyond explanation, i don't know the name of Delivery boy but his mobile no. is [protected] & [protected], he call me today at 2:00 pm and reconfirmed my location.
As per our telephonic conversation he had been expected to reach after 10 minutes but he couldn't and when i phoned him he said there were rush on the road and he insist to collect delivery from the vehicle he had parked opposite National Commercial Bank, Head Office at Balad.
As i am familier to this area and understand the traffic situation during day time i agreed and promised him to reach there in 8-10 minutes.
Hardly i was there in 10-12 minutes but the vehicle was not there, then i made him another call and got his new location which is about 10-12 minutes by walking distance (NCB Head Office to AL-Baik).
After reaching there i couldn't found any one and furiously i called him and that delivery boy (Mobile No. [protected]) told me come at Bab Sharif Gate which is again 12-15 minutes by walking distance from my current location and about about 30 minutes walking distance from the place (My Office) where he was supposed to drop my order.
And when i told him that i will not reach there because i don't have any vehicle and i am fasting better you can come by you delivery van, he replied recklessly that he has many deliveries to be drop, so if i will not reach there in 5 minutes, he will assume this delivery as CANCEL due to wrong recipient address.

So after listen this irresponsible and unashamed reply from him (Mobile No. [protected])
I canceled this order.

I can not explain how inferior and low i was feeling that time, it was my first and last order with souq.com

Thank you so much for serving me with a lesson to not to buy online.

Hope you will take strong action against that delivery boy (Mobile No. [protected]) so in future none of your valuable customer will face such problem/issue which would bring stigma & defame to your reputation.

Your Well Wisher
Ather Javed
Jeddah-Saudi Arabia
email: ather.[protected]@yahoo.com

hello, good afternoon sir,
i had orderd apple iphone 6 plus and macbook pro from SHENZHEN Gaoqidian technology co.ltd 19-04-2015. i was looking for to start business in india that's why i orderd this sample product .company asked me to send 250 USD for this sample i deposited that much amount from UAE.I have payment slip in my hand date 21-04-2015.but company cheated me after my payment i'm not focusing my cash but i lost believe all chinease company your government must take a stringent action against this kind of fake company other wise people always afraid of doing business with chinese company.

Brazilian resident, I exchanged my old Iphone 5S for a new unblocked Iphone 6 Plus for approximately U$500.
To start, the battery life was considerable shorter (especially with some apps open) and the Iphone 6 Plus BENDS if you leave it in your back pocket when sitting for longer periods of time.

The worse, it was supposed to be more robust. On the contrary, it´s extremelly fragile. I dropped from a 1 meter height (3.3feet) and the front panel was completely damaged/crashed. Went to the Apple store in Brazil who wanted to charge me also $456 (R$1.400) to repair/replace it. Took it to an Apple Store in London/UK and they wanted to charge me $364 (GBP249, 00) to repair/replace it.

Not only, the quality of this new Iphone 6 Plus is poor - but now Apple want to charge ridiculous high fees to repair an Iphone.

Do not recommend this product to anyone.

Ever since I installed Yosemite OS and PixelMator on my MacBook Pro mid 2010, the computer keeps crashing and I could not get to do my work on it. On my 1st appointment at theApple Store in the Roosevelt Field Mall in Long Island New York, they said I had to backup the laptop and do a clean install of Yosemite OS and that it would only take 10 minutes. It took a while to backup the laptop. Then I did many walk-in visits to see if they could do the clean install for me they could never accommodate me. I had an appointment for 2/8/15 at 1pm; but I so much needed to use the Mac that I made many walk-ins to se if they could fix it sooner. So on 2/1/15 I booked an appointment for 2/4/15 at 7PM. after I traveled miles to get here ant the Apple Store in the Roosevelt Field Mall in Long Island New York, I was told they did not have any appointment for me here today whereas I recorded it on my iPhone when the man made the appointment: they still denied it because they don't see it on their iPads.
I really feel victimized by Apple's mediocrity with the Yosemite OS, wasting my time to come to their store and making appointments in vain. I invested in a Mac because they did not crash like my windows computers. Since 2010, my MacBook Pro never crashed until I put the new OS on it. Apple is big and they get away with wasting small people's time as if my time means nothing. Big companies should be taught to respect customers's time and Apple should provide more humane solutions to assist their customers who invested in a product that used to represent quality, reliability and dependability when Steve Jobs was around. I am afraid the words quality and respect no longer matter at apple... it is a shame.

So I bought the Ipad Air 2 from Apple. I got it brand now. Come to find out it had a big crack in the screen, so I wanted to return it. They refused to do that. They told me that I put that crack in the screen. They said that I couldn't return cause of the crack on the screen.

Dear Souq Team,

I ordered iphone 6 from Souq Website.My Order Number was Order #[protected].
My Phone was defective, I raised the complaint (#1555719), I got a reply that my phone is under warranty and problem will be fixed.
I returned my phone, but now they are saying that they had refunded my money back. I requested them that I need phone.
This is really very bad customer experience & I feel cheated. I am a regular buyer of SOUQ and now I will never buy anything from SOUQ, Even I don't recommend anyone to buy as same thing can be repeated with them.
I want SOUQ management to take some strict action against their staff and should compensate for their mistake.

Regards
Rohit Mathur

I used the company website (cashforiphones.com) to get an estimate for the value of my iphone 5
My phone was in near 100% 'perfect' condition. The website said if I sent in in it'd be worth in excess of $150
I used the company supplied USPS mailing label and mailed my phone to them at their Sparks, NV address
a couple of days later I was sent an email saying my phone was worth $16.00
I immediately sent an email saying this was unacceptable and to send the phone back to me. I got an email back saying they were sorry I wasn't happy and to call them. This was at the beginning of the Thanksgiving holiday
I tried for several days to do that but their phone system was always 'overloaded' and I was told to "try back later"
Finally today I got through to someone who claimed to be the Marketing Manager. She said they could not return the phone as I had only three days with with to contest their offer and that time had expired. ( several of those days they were closed)
This is obviously a scam and someone should expose this company for what it's doing to people

Hi~
I had iPad Mini Retina display 32gb 4G LTE, and the glass was cracked. Since I have AppleCare plus insurance, I paid $49 and applied express exchange (Case [protected]). When I received the replacement, I took out the new one, and put the broken one in the box and returned to Apple Inc. After a couple days, I tracked the status, and showed still pending. So I contacted Apple, and was told that there wasn't the device in the box. I knew very well that I had to pay the full price of device if I didn't return the broken one, so I returned for sure. The representitive "Leah Welch" contacted me, and said that she investigated this case, and found no problem at Apple and Fedex. In other words, it is my problem, and I have to pay the full price of the replacement.
I contacted Fedex to make sure what was going on in transit, and Jerry who is a Fedex investigator told me two things!
Gues what!
1. None at Apple inc. had contacted Fedex to claim this issue. In other words, Leah Welch told me a lie that she contacted/ investigated with Fedex.
2. When Fedex picks up the package, Fedex always weigh it, and weigh again before delivery so that they can check if the item is lost or stolen in transit. Jerry told me that my package weigh almost 1 lb, and it never changed during transit. The empty package never weigh 1lb. The device weight about 0.75 lb, so the package must have the device in the box to weigh almost 1 lb.
I emailed Leah Welch many times, but she never reply my emails. I can't believe that Apple inc. hired this kind of woman. Here is my email history.

10/23/14: Leah Welch
She called me and said that Apple and Fedex had no problem, and find out the problem at my end. She emailed me, and asked to send the original receipt.
10/24/14: Gil
I tracked the package thru Fedex website, and found the actual package weight was 1lb. I emailed Leah Welch about it. No reply from her.
10/25/14: Gil
I contacted the seller to have the copy of original receipt, but he couldn't find it. However, he gave me his name and mailing address and email address. He is willing to help proving the purchase. I also checked the status of device with Apple website. The valid purchase date is active.

I emailed Leah Welch about this situation, but No reply from her.
10/27/14: Gil
I called her, but her mail box was full. So I emailed her to keep me posted what it going on now. No reply from her.
10/30/14: Leah Welch
Eventually, she emailed me, and wrote that "Unfortunately we are unable to deviate from this process and we apologize for any inconvenience this may cause."
10/30/14: Gil
I replied right away that the valid purchase is active in Apple system, and I gave her the first/ original purchaser information. The point is where my broken device is now. The original receipt doesn't show which device. I also asked her to block and track the serial number of this device so that someone can't use it if it was stolen. But No reply from her.
11/7/14 9:59 AM: Gil
I emailed Leah Welch, and ask to keep me posted what is going on now. But No reply from her.
11/7/14 7 PM: Gil
I got the letter from Apple inc. It says that Apple will charge full amount $629+ tax.
Does Apple a Mafia? and does Leah Welch dead?
This is totally joking. I can't still believe that Apple inc., one of the top rated America companies, treated clients like this.
I will also share my bad experience to all website, blog, and even competitive company such as Samsung, HTC, LG, Google, etc.

I bought bought the iphone 4s IMEI 4009116 on 30 Oct 2014 from this (Dreams Phones CO.w.l.l.) Mobile shop located in Souq Najada Al-Nakheel Building Near souq waquif ph no [protected] and they did not let me to check the phone also because it was out of battery charge and i came at home and plugged in charging suddenly it started from 37% of battery life once it reached 100% i unplugged it and start using but after 10 minutes it was switched off aromatically and when i power on it there was no charge.
After i had doubt about that phone and start checking other things as well and i found many problems on that phone the list are below
1.the battery was draining very fast.
2.Cellular 3G network was not working
3.It was unlocked phone though they told me it is factory unlocked
4.it was used phone but they told it is brand new
5.Charging cable was fake one
6.they gave one year warranty but on the apple store it was expired warranty
Once i discover these problems next days 31 of October 2014 i went back to the shop and explained those complaint and asked for exchange they said we will send it for service instead of exchanging it so please everyone tell me how it is possible sailing used phone by telling it is brand new without letting to check the customer and refusing to exchange it