Apple
Reviews and Complaints

I'm so mad at Apple right now. I bought an iPhone XS for a whopping $1,600 just 8 months ago and now it won't charge with the lightning cable. I called Apple to see what my options were, but they said they were limited because of Covid-19. They told me I could send the phone to them to get assessed and potentially fixed, but that could take up to a month depending on shipping. I explained that I'm an essential worker and can't be without a phone for that long, but they said they couldn't give me a phone to use in the meantime.

My second option was to book an appointment with an Apple authorized business, but the closest one is 45 minutes away and they're booked out for the next 3 weeks. I have to call weekly to try to make a booking, but they don't answer the phone or respond to emails. Even if I could get a booking, I work 6 days a week from 6am to 4pm and the business closes at 5pm and isn't open on weekends.

I called Apple back and explained my situation, but they didn't seem to care. After hours and days of fighting, they finally offered to let me send in my phone for $40 and be without a phone for days. And they wouldn't even give me a new phone - just a manufactured one.

I'm so disappointed in Apple. They're a multi-billion dollar corporation and they can't even spare a new phone for a customer who spent thousands on a phone that's still under warranty. And they won't even help out an essential worker who's risking their life to service Australia. I'm seriously considering spending my money elsewhere from now on and you should too. This isn't how a successful business should treat its loyal and paying customers - pandemic or not. Apple needs to be boycotted.

I bought a Custom Designed MacBook Pro from Apple's website in November 2020 for my new business. I also bought a Desktop, iPad Pro, and some accessories. I've been using Apple products for the last 10 years and have always been satisfied with the experience of owning a MAC. In fact, I've convinced many people to switch from WINDOWS to MAC and told them "once you go MAC, you never go back". I was a true Apple Fan.

However, last week, I was using my laptop to prepare documents for my Father-in-Law's funeral and noticed that the computer needed to be charged. When I plugged in the power cord, it wouldn't charge. I bought a new power cord, but it still wouldn't charge the laptop. I contacted Apple Support and was given a service center in my area to take the laptop to, but when I arrived, I was told the service center wouldn't be open until the end of July. This is when my nightmare began.

I had to borrow a laptop from a family member to complete the things I needed for the funeral, which was out of town. After arriving back home from the funeral, I checked with a couple of local shops to see if they knew anything about my model of computer. One shop told me that my year and model of computer had SEVERAL computers that had to be returned to APPLE because they refused to power up. He told me between him and his shop in New York, they had received 15 of these computers in the last week alone. This is obviously a hardware issue with this brand of laptop, and I'm sure APPLE is aware of this.

When I contacted APPLE to repair my computer, I was told it would take 2-3 days to send me a box to return the computer, 7-10 days to fix the computer, and another 2-3 days to return it to me for a total of approximately 16 days or between 2-3 weeks. I informed APPLE that this was my primary computer for work, and they told me there was nothing else they could do. After taking my money, they were unable to provide any additional support to assist me in getting my computer back sooner. I even suggested that they overnight me the box for repair, and they told me they were unable to do this too. How disappointing.

I've worked with a number of companies who make it a priority to fix their product, especially when it's an error of their part, as soon as possible, especially if the product is used for your business. A company as large and prosperous as APPLE should have something in place so NO CUSTOMER has to wait 3 weeks for a repair that is clearly a result of a defective product. I am very disheartened by APPLE's response and wanted to share my experience so other buyers could be aware BEFORE they purchase with APPLE. Customer service is EVERYTHING, and APPLE's lack of consideration and care will definitely make me think twice before making another large purchase for my company!

Apple is one of the biggest and richest companies in the world, so you would think that they would treat their customers with the utmost respect. Unfortunately, that was not my experience.

I wanted to buy an iPad Air 2, but it was discontinued. The store employee suggested that I order it online, so I did. I was excited to get it before it was completely gone. I also ordered a keyboard that was only compatible with the Air 2.

I waited and waited for my order to arrive. The keyboard was shipped quickly, but the iPad remained in a processing state for a week. Finally, I found out that they had replaced the Air 2 with the new iPad without my permission. They knew all along that they couldn't deliver the Air 2, but they still took my order and didn't even bother to tell me. I was so frustrated that I cancelled my order and had to return the keyboard.

I have been a loyal Apple customer for years. I have an iPhone, iPad, iWatch, and was even considering buying a second laptop. But after this experience, I don't feel like they value my business.

It's a shame that a company as big as Apple can't treat their customers better. I deserve more respect than this. Goodbye Apple, it was nice working with you most of the time, but I can't support a company that doesn't care about their customers.

I had an Apple 8 Plus and after just one year, I started experiencing problems with the audio. Whenever I used the speaker, the sound was crackling and unpleasant. I decided to replace it with Sprint, but they would only send me a refurbished phone. I wanted a new phone, so I decided to go with Apple. Unfortunately, I had the same problem with my new iPhone. It seems that Apple's 8 Plus phones have the same issue. With my mom at home in hospice, I didn't need any extra stress or headaches. I called Apple and they told me they would send me a new phone, but it wasn't in a new box. It was just a box for the phone. Apple told me that this was a new replacement, but the phone still had the same problem. I called Apple again (keep in mind it was my third phone in just two months) and the phone didn't accept my sim card. Apple couldn't send me a new sim card because my provider was Sprint. I had to go to five Sprint stores in order to get the sim card.

Now that I had my new phone working, I immediately mailed back the old one so I could get a refund. They tell you that they only take your credit card as security, but my credit card got charged. Within two months, I was charged $1000. Now let's see how long it takes for Apple to give me back my money. That same day I mailed back my phone, my new phone started having problems with the upgrade and my new phone stopped working that night. So now, I have no phone. I called Apple again and tried to be patient. However, I spent three hours on the computer with my new phone updating the software and guess what? My phone died completely. Now I have no phone.

Apple called the Boca Raton store and they got me an appointment for 5:30 pm. So I asked Apple if they had a new iPhone 8 Plus and the Senior Advisor told me that they would not tell them of inventory. So here I am dealing with Apple who is just wasting my time again. They had me do upgrades on the software, making me run around like a chicken without a head to find out that they did not know if the Boca Store had any new iPhones 8 Plus in stock.

So I decided to call Apple again and have them send me a new phone, but they wanted a credit card to hold a charge of $500 again. The worst part is that they were not mailing me a new phone. They were mailing me a refurbished/certified phone. I did not pay for a used phone, I paid for a new phone. So if you are all reading this review, please be advised that Apple sends out refurbished phones. So it's not worth buying from Apple anymore. Their products do not stand by their names. I will never buy an Apple phone, Mac laptop, or tablet to say the least because they all work the same way. I am a very dissatisfied client and I do not recommend Apple to anyone anymore. What a horrible way of doing business with them. Their policy only benefits them, not their clients. Sorry, I could not download any pictures as my phone is dead.

My recent experience with Apple has been quite frustrating. I purchased an iPhone and attempted to update my IOS software, but was met with an error message that made it impossible to complete the update. After plugging my phone into my PC, I was prompted to update my phone, but the update was not working and I was unable to open my phone for several hours.

I reached out to Apple support for assistance, but was met with further difficulties. I was prompted to enter my first ever Apple ID password, but unfortunately, I could not remember it due to the password requirements. Chat support was unable to solve this issue, and I had to wait for two days until Apple support called me back.

However, when they did call me back, the line cut off after only 30 seconds. I attempted to contact support through chat and phone, but was met with error messages and was unable to connect with anyone. I even received an email from support stating that they had been trying to call me, but I never received any calls or voicemails.

After three days of frustration, I was finally able to apply for a call without any errors. However, even after receiving six phone calls, the line would cut off after pressing 1 to connect to an advisor.

Overall, I am dissatisfied with my experience with Apple. It seems unreasonable to expect users to remember passwords with complex requirements, and it would be much easier for users if chat support had the authority to solve issues without the need for a call appointment. I hope that Apple can improve their support system in the future to prevent these kinds of frustrating experiences.

So, I bought an iPhone12 for my wife from Apple's website. But when it arrived, I was surprised to find out that it didn't come with a power cord. I mean, seriously? How am I supposed to charge the phone without a power cord? I called customer service, and they told me that the website clearly states that the phone doesn't come with a power cord. But I couldn't find it anywhere on the website. The customer service rep had to guide me to the bottom of the page, where there was a small statement about the power cord.

Now, I understand that Apple is trying to reduce plastic waste, but not at the expense of the consumer. I think it's ridiculous that they expect customers to check if their brand new electronic device comes with a power cord. I mean, who does that? I think it's safe to assume that a complete package should include everything you need to use the device.

The website is clearly designed to make customers buy the phone without realizing that it doesn't come with a power cord. The statement about the power cord is hidden at the bottom of the page, right next to a misleading picture of the cord. Why not put a clear statement in the ordering steps that the phone does not come with a cord and ask if the customer wants to buy one now? Or even better yet, have a popup that says "you can save X dollars by declining a power cord."

I have been a loyal Apple customer for years, but this experience has left a bad taste in my mouth. I feel like I have purchased a $1200 doorstop. Customer service refused to give me a power cord, and I don't want to spend more money on something that should have been included in the first place.

I understand that Apple is a huge company, and my loss of revenue doesn't mean much to them. But if they continue to treat their customers this way, they will eventually lose their reputation. I have lost all respect for this company and will never buy from them again. I was planning to buy a new iPhone for myself and my son, but I will look for alternatives now.

In conclusion, I think Apple needs to be more transparent about what's included in their products. They should make it clear that the iPhone12 doesn't come with a power cord and offer customers the option to buy one. I hope this review will make other people think twice before buying an Apple product.

Apple is a complete disaster! I had such a terrible experience with their customer service that I can only give them one star, and that's only because I can't give them zero. My Apple account has been a complete mess, and nobody seems to be able to solve the problem. I've spent hours on the phone with customer service, and even spoke to a manager named Ilay, but he couldn't solve the problem either.

The original problem was that I kept getting a pop-up saying that I had a virus. After spending more than two hours on the phone with customer service, we had to change both the passwords of my laptop and Apple ID. We managed to change the password for my laptop, but my Apple ID was unsuccessful. And that's when the real nightmare began.

I went to the Apple store and spoke to a "Genius" technician. I wasted my entire Sunday in the store, but I couldn't stay there for too long. Apple doesn't want frustrated and unhappy customers in the store, as they might put off other customers. Of course not, even when they are being absolutely incompetent at problems they created. So I had to spend an hour waiting in the mall doing nothing until I could come back so that the guy tried to recover the password once again.

Anyway, it didn't work again, so I had to wait almost a month to get a six-digit code sent to my phone and recover my Apple account. Did it work today? Oh, no. Of course not. So I called customer service again. Somebody called Ilay, who said he was a manager, was giving me instructions, but half the time I didn't even know what password he was talking about or what he was describing. The guy looked bored as hell, but I was not bored, I was angry and upset.

In the end, he was no help at all and clueless. He is puzzled why the system keeps on asking me for a password of a different computer that I never had. So I cannot have any updates, so my personal and banking data is going to be at risk more and more. This is my first Apple computer, and I can tell you right now that it's going to be the last.

Somehow it's my fault that I don't remember the old passwords that I have previously changed from. A new password should override old ones, but apparently not from Apple. And then I kept on getting this pop-up asking for the password "for the other MacBook Air which is not this MacBook Air." It is a computer that doesn't exist, and this laptop is my first (and awful) experience with Apple. This is also somehow my fault, and Ilya, this supposed manager, doesn't know what to do except saying "Well, if you cannot provide this password, that's on you."

If anybody is thinking about changing to an Apple phone or laptop, I would recommend them to stick with Windows. In more than two decades with Windows, I never had such a problem with them, maybe with the cheap HP laptops I used to buy, but not with the account. The only reason for me to have an Apple account is to get updates on my laptop. As of now, I am still getting pop-ups about virus and hacked account warnings, and maybe an update would help with that. But Apple cannot help me with that. They don't know what to do, they ask me for things that don't make any sense like previous computers I never had, and they leave it at that. There is nothing they can do. They won't help at all. STICK TO WINDOWS, PEOPLE!

APPLE! I had the worst experience with the genius bar in North Park, Texas! It was like getting hit by a truck and being told to ignore it. I brought in my expensive MacBook Pro, which took three months to complete and ship out, and had a weird noise coming from the speakers since day one. I didn't want to live with the noise forever, so I decided to get it fixed while it was still under warranty. I went to the Genius Bar and waited while working on my computer. Finally, a young tech came up to me and asked what was going on. I told him about the small speaker noise and asked if I should log out of my iCloud and everything. He said no, let me see what's going on first, and then you can decide.

I handed over my laptop while my daughter and I watched. He plugged it into his machine to do diagnostics, and suddenly the screen went black with a crackle noise. I was alarmed, but I thought he was restarting it. He struggled for a while and finally said that my logic board was completely fried, and they needed to send it in. He couldn't even turn it on, and I couldn't log out of everything I was doing. He said, "obviously you had this problem before you came in."

I was in shock! I told him everything was working fine, and it had never had a problem except for a small sound in the speaker. Then I watched it fry. I think he used the wrong connection wires. I told them I didn't have seven business days because I had a flight in five days, and I had told him that before they started. I also had no work computer for the next week. If I had known they were going to send it away, I would've waited until a convenient week.

He suggested I buy one of their drives and try to back it up because I was going to lose everything on the computer. I had him call a manager who was a rude girl in her 20s. She suggested I buy a new laptop in the meantime and then try to return it when I get mine back. When I got agitated, she started calling security to kick me out, even though they had my computer and said there was no solution except for me to wait to hear from them!

I missed my flight, my son's birthday, weeks of work, and possibly going to get a bill from them for a computer I've had for 2 1/2 months and spent 4k on. Worst of all, they never apologized or showed any understanding of the inconvenience. They made us feel horrible and as if we were crazy and it was our fault. I am extremely disappointed and wait now at the mercy of a bunch of disrespectful people who don't care about individual outcomes because Apple has so many customers.

Apple used to be my go-to brand for all things tech. As a late adopter, my first device was the pin wheel MP3 player, and I was blown away by the premium price tag and exceptional service. However, things have changed, and Apple has become trash.

I was initially hesitant about the constant iOS updates, which made my once reliable devices obsolete. But as I started using more of the iPhone's capabilities, it became an integral part of my life, from shopping to cooking and even exercise. Then, I received an iPad Air as a sign-up gift for a household utility, and I was fully immersed in the Apple ecosystem.

However, three weeks ago, my iPad Pro was updated, and everything went sideways. My device was wrecked, and I couldn't do anything on it reliably. It would crash, looking like a hands-free hard reset, but not responding like one. It would start up in 5-15 seconds, opening in the standard ways. I was given the runaround about doing a factory reset, deleting and reloading affected apps, and reinstalling the update. But for that, the PRO needed help from a computer, which defeated the purpose of having a standalone portable device.

What followed was a comedy of errors. My device wouldn't backup, and I couldn't get the update to fully reinstall. I had a host of random errors, but most of it was hampered by the fact that the device kept restarting itself after a few moments. The device became more erratic after "fixing" it, and engineers advised that the hardware could very well have been affected by the software update. But it would still be an out-of-warranty service, meaning I would have to pay for the fix.

What angered me the most was the way Apple kept looking for a way to blame me, flat out lying to me, and passing me around like a hot potato. They refused to accept that their software damaged a perfectly good iPad, which I have every right to expect them to repair. All I got was "we're sorry, but you know it's not covered by warranty." I responded that I didn't break it; their software update broke it. I then said I wanted to refer it to my local consumer disputes tribunal and would need to know whom to name as a representative. But Apple refused to give me a name or title, or tell me what the process says. They maintained the position that they have no responsibility to provide a remedy, even though their software caused me loss and damage.

In the end, Apple violated my consumer rights and left me with the full understanding of the low standing they view people. Anyone who buys Apple can look forward to paying a premium for the privilege of being treated in a manner that would leave you feeling like a class A idiot for believing their hype.

Now, I have an inconvenient paperweight. I was due to upgrade my phone, and Apple finally has a product that would have suited my needs. But I will not be buying Apple if there is any way to avoid it, and there certainly are many ways to avoid Apple products. When the 10 Apple devices ranging from iPads to MP3 players need upgrades, I will be sourcing something where I get what I expect or where I can replace the device without substantial financial loss.

I recently made a big purchase from Apple, including a new iPhone, iPad mini, and MacAir. While I was happy with most of my experience, my iPad mini purchase was a bit of a nightmare. Here's what happened:

I ordered the iPad mini over the phone with an Apple salesperson on August 12th. I also requested to trade in my old iPad mini, which was confirmed to be in good working order with no dents or cracks. I let the agent know that I live in Mexico and would need to use a personal shipper to get the device delivered to me. I also requested that it be delivered to the Parkway Inn in Jackson Hole on August 26th, as I would be starting a vacation there.

Unfortunately, things took a turn for the worse when I received news that my mother had passed away on August 17th. I had to reschedule my vacation to accommodate her funeral, which meant that I wouldn't be able to arrive at the Parkway Inn until September 12th. When I contacted the Parkway Inn to reschedule, they informed me that four packages from Apple had already arrived on August 23rd and that storing them for the extra time would cost me $10 per package. To my surprise, Apple had sent me two iPad minis instead of one!

When I finally arrived in Jackson Hole on August 31st, I had to rush to the Parkway Inn to pick up my packages before driving three hours to the Mammoth Hotel, where I had to check in by 10pm. I called Apple the next day to let them know that I was in Yellowstone and that there was no FedEx delivery available. The agent assured me that it wouldn't be a problem and thanked me for letting them know.

On September 7th, I was finally able to return the second iPad and my trade-in iPad via FedEx and UPS. I had been using my old iPad until then and was confident that all the buttons and keys were working properly. However, on September 11th, I received an email from Apple stating that they had received my trade-in but that the value had been revised from $45 to $0 due to "?keys or buttons not functioning properly. Received late." I called Apple to protest the assessment, but the agent told me that the only option was to return it to me. I requested that it be sent to my billing address and not the Parkway Inn, as I couldn't be sure it would arrive before I left on September 12th. The agent agreed and said that I would receive tracking information.

However, on September 15th, I still hadn't received any tracking information, so I called Apple again. The agent told me that it had already been delivered to my Laredo address, which was news to me. When I checked with my shipper in Laredo, they hadn't received anything. I called Apple again, and the agent said that they would do some research to determine where it was and get back to me.

Finally, on September 22nd, I received an email from Apple saying that they had reshipped my item to my Laredo address. Later that day, I received a voicemail from the Parkway Inn saying that they had received a package (my trade-in) from Apple. I immediately called Apple to let them know that my iPad had been delivered to the Parkway Inn.

On September 23rd, I received an email from Apple asking me to call them. When I did, I spoke to a manager named Cara, who told me that they wouldn't pick up and redeliver my iPad to my home address. The only thing they would do was send me a coupon for 15% off of an online purchase.

Overall, I was disappointed with the experience I had with Apple. While I appreciate that they tried to make things right by reshipping my trade-in iPad, the fact that they sent me two iPad minis and then revised the value of my trade-in to $0 without any evidence of damage was frustrating. I also felt like their customer service could have been more helpful in resolving the issue.

Apple incident: [protected], April/May 2023

Suddenly my AppleID doesn't function anymore, without me changing anything. I'm now more than a month underway with this and have talked to various people from Apple support. No result. One of the support-technicians admitted that there is a problem on Apples side...

My iCloud doesn't work. Nevertheless, they keep sending me bills for the use of the iCloud.

Because of this I cannot install a brand new iPad and I have serious problems with my work flow (for my customers). My MacBook Pro M1 and my iPhone 14.0 are not functioning properly. It's even dangerous. When I navigate in my car in the city I constantly get the message to login to the cloud. The pop up blocks the information I need from my TomTom-app.

I need my information on my cloud, but can't reach it and I can't make any backups

I bought my daughter an Apple Watch for Christmas six months ago, although I connected it to her phone, I forgot to put it in Find My, and to cover it in case of theft. I bought it directly from the Apple Store Menlo, Park Mall, and no one's explains to you about theft, insurance or anything. her insurance expired but I'm not sure if it even covered Theft. when I went to Apple, they said that there was nothing that could be done a $500 watch, and all the technology that they have, and I have the serial number proof of purchase. they are not able to block the watch from being used or anything, and I know this is because he they don't care, the watch was already purchased and they want you to purchase another watch so they're not going to help you find the old one that was lost. I will never purchase an Apple Watch again and I was considering getting a white one for myself, but people get away with stealing it with all the technology apple has. like their answering machine that talks and plays your choice of music while you wait and they can't find my daughters Apple Watch or block it from being used by anyone else which would deter theft!

Dear Applecare,

A Big Congratulations to Apple for being a leading Electronic devices company in the world. Thank You for launching such incredible devices which have changed the world's electronic market as well. Nowadays Apple log has become the royal standard signal for their users.

Let me share my experience with my favourite mobile and Laptop brand, “ Apple”.

My Name is Anand Raj Mishra, I have been using Apple products for the last 12 years and having wonderful experiences as well, Apple has always taken care of us in the terms of User experiences, Quality and Services. I've personally used more than 12 iPhones, 6 iPads and 4 New generations of Mac in my home and also suggested people to my surroundings.

Today, for the first time I’m surprised with one of Apple's service centre which declined my services and not for a valid reason, I’m genuinely worried and tired by calling apple support numerous times but they are not helping me.

Let me share my complete case study with my iPhone and its service history, “ Please look into this case & Don’t lose a loyal customer”.

I have bought an iPhone 13 bearing Serial Number : YCFX977YYV, on 21/05/22 - Invoice Attached into the Mail - Please Find an Image Named “INVOICE”.

After 5 days of purchase, I’ve found my device has a slight bend which might be after putting it into my pocket. I do not disagree with this point.

I visited the Apple service centre and showed my device to them, They diagnosed and performed MRI & Cosmetic tests there and also marked cosmetic slight bend into Cosmetic diagnostic test. Image Attached into the mail with Name, “ 31st May - MRI & 31st May - Cosmetic test”.

Service centre checked my device and suggested that I use it as there is slight bent on the cosmetic and there is no Hardware or Software issue found in the iPhone.

I started using it and had an awesome experience with iPhone battery, camera and processing.

After 10 months, 5th February 2023 - I’ve woken up at morning and found a small spot on the device display, Bluetooth & Wi-fi toggle button hot greyed out, I were not able to turn Wi-fi and bluetooth - Image attached into the Mail  “Please find the Image Named - ”Reported Issue”.

I visited the service centre on 6th February 2023 and showed my iPhone to them, They diagnosed the device and confirmed Hardware issues with Wi-Fi and Bluetooth which are related to Main Logic Board - Image Attached into the Mail - Please find the Image Named “6th Feb MRI”.

Apple service centre restored my iPhone and set Up again but the reported issue was not resolved.

They took some time to discuss with their teams and denied me for services with not a valid reason, as per Apple service centre, “iPhone having slight bent on enclosure and issue confirmed with Main Logic Board” which will not be considered under limited warranty and need to get whole device replacement.

I asked them, to confirm if the Wi-fi and bluetooth issue persisted just for the slight bend - They said No because this device was bent for the last 10 months as already mentioned in 6th Paragraph of this mail.

I asked Apple service centre to at-least consider my issue which is related to the Main Logic Board - Wi-fi & Bluetooth which occurred after 9 or 10 months after this device got a slight bend.

Indian Service centres are not ready to take any decisions and deny services with these invalid reasons - whereas Apple has launched their Mixed Apple warranty service for all the iPhone devices - Please check GSX Article - OP1745 for the same.

GSX Article OP1745 says :-

Rear System replacement with accidental damage on the back glass or rear camera lens - The customer reports functional issues that will require an iPhone Rear System replacement. Ignore the damage to the back glass and rear camera lens and proceed with the SUR covered under limited warranty.

No Power On with accidental damage on back glass, rear camera lens, or enclosure - The customer wants the power issue repaired but they don't want to pay to replace the back glass, rear camera lens, or enclosure. Create the repair by choosing the Issue "No Power On." In the Technician Notes, document the physical condition of the back glass, rear camera lens, or enclosure. Document which parts the customer doesn't want repaired. Proceed with the WUR as in-warranty service.

Also attached into the Mail with Name - “OP1745”

Apple considers the logic board related issues under warranty whereas the device’s rear glass or Enclosure is damaged.

As a loyal & Regular apple customer for the last 12 years, I would only request apple to provide an exception for this device and resolve my issue. 

Please find all the images attached & also go through GSX Article OP1745 into the same mail and request to provide an exception for me.

It’ll be highly supported by a leading brand to their loyal customer.

I’ll be waiting for the fruitful response with my Apple Co.

Please make sure to revert as soon as possible as I’m waiting for so long and feeling irritated with such issues.

Calling Number +91 [protected] Email : [protected]@gmail.com 

regardsAnand Raj Mishra

I reset my apple ID password in 2021 when I purchased my Iphone 12 pro & spent almost an hour on the phone with the person to assist me in resetting it. I did keep the password in a private place as to not have any issues with it next time. In January 2023 I needed to log in for something I was going to purchase & I kept getting password error. I then tried to reset password(which I should not have had to do since it was correct) & it did not allow me to so I had to request help. I got an email that specified I would be contacted at my number on 2/14/23 at 8:53:10 am est to help recover my account, I never got a text or call. I then again on 3/1/23 requested help with resetting my password, got an email saying I would get a call or text on3/5/23 at 2:43:46 pm est, I never got that text or call either. On Friday, 4/21/22 at 9:01, I calle apple support at [protected] to find out what the issue was. I was told that my requests had been cancelled and I cannot use my phone as it shows that nothing is wrong and the request gets cancelled. I only have 1 apple product which is my phone that I use for everything. I should have been contacted regardless to make sure the issue was resolved, not just take it upon yourself to just cancel the request. So I put another request in to assist with my password reset and was advised that I should not use my phone much at all as this would cancel the request again. I only had a couple phone calls and a few texts that was done on my phone. I got an email on Saturday, 4/5/23 at 9:46am advising that I would get a text or call on 4/25/23 at 5:21:56 am gmt, and I still did not get that text/call either. I cannot do a few things on my phone, I cannot purchase any other apple products as I would not be able to use them until I could log in with my apple id password(and I will not pay for a product I am unable to use anyways) and my phone has had 0 updates on it since January 2023 due to the fact I cannot log in. So I am very concerned on my security issues related to all this. I was previously going to purchase a apple watch, ipad or laptop but now am rethinking this due the continuous issue I seem to have with this. I do still have the emails of when I was supposed to be contacted to resolve, but I am sure your records should have that as well. I am extremely dissastisfied and concerned with the security of my info. I know that I am not the only one that owns 1 apple product and can use their device for partial applications. This is very poor customer service for such an expensive device that holds so much information and some of us have to work long hard hours to be able to afford them. And in the future, no password assistance(or any support issues) should ever be canceled without customer verification that the issue had been resolved

I visited the apple store in center city today 4/10/2023 and was given the most harrassing rude experience ever when visiting an Apple location from an associate named Jenny, so much so that I had to leave the store and go to suburban square, I had gone to have my broken screen repaired via Apple care. Jenny went into telling me my phone had to have test, then i needed my location services off then finally saying that I would need to leave my phone in store and come back later, once I stated I would wait I was then told that the particular seat I was seated in would be needed when in fact the majority of the store was empty as it had just opened not long before I arrived. This was at 10:15 or so in the am. Is this the service Apple allows and stands for, Im considering choosing a new device non apple if this is the service that customers are subjected too , I do not wish to be argued at or debated with when seeking services regarding my device, Jenny should not be serving the public with this sort of negative behavior at all and should receive extensive training before apple receives a harassment suite from someone this woman/associate has terrorized and treated rudely. I can be reached at [protected]@icloud.com for follow up of this complaint

I moved to another country and now cannot sign-in to my apple account. Why? For two (2) months I have been trying to get this issue resolved with apple staff via online chat and email and this has been a hopeless exercise. Five (5) different apple employees have sent the same email over and over again, repeating the same context instead of expediting the issue to a department that can rectify the issue.

Not only am I unable to log into my account apple have put a DRM on five (5) tracks and now I can't even play them. This is unacceptable, I have paid for these tracks.

I have repeatedly told apple that I cannot make a phone call or receive text messages from my Australian mobile as it doesn't work in this country. I graciously provided apple with my partner's mobile number so someone from apple could call or text me and they have not done this.

My Apple account was shut down because I allegedly canceled too many charges that had incorrect charges on my credit card statement. As an example, I ordered a NYT subscription that had a billing amount that I did not agree to, so I canceled it from my credit card statement, as well as several other small items with ongoing monthly charges that I did not need anymore. I was told that I had too many cancellations. This was on a chat, the person who was chatting with me appeared to be enraged with me. My Starbucks App no longer works, (My account has been disabled) I use my Starbucks card now. iTunes app is no longer available to me. I am frustrated with the limitations. I cannot believe that they treat their members like this. They have no sense of who their customers are and they do not care. They are willing to beat the stars out of them and let them walk across the street to the competition. This is a really stupid management style.

This laptop was bought in HONGKONG China in 2016 when touchbar was developed and launched for the first time and when the display didn't work well (continuously shows vertical bright areas along the entire bottom of the screen) for the first time, should be in early 2021.

About two weeks ago (28th Jan) when I came back to work from vacation, the display stopped working for almost 2 hours and the battery became quite hot then.I was worried about the safety of usage thus I went to the apple store. Before I went to the store, I was reminded again there was a service program for the display backlight. I checked the website and I was misled by the dated at the bottom at first time but realized the accurate deadline for my lap was last May.I went there anyhow, and your colleague at Genius Bar checked the status of the display of my laptop, and confirm it was the problem of backlight .Actually the keyboard of this laptop was changed kindly by service program even though it exceeded the time limit. You can check the record in your system.Therefore I called the Apple advisor to request a special code of this programme.

Now, I'd like to summarize the reasons your colleagues has mentioned why they cannot authorize a exceptional code or special code of his programme for me during the past two weeks, from two different advisors

1. This special code can be authorized to those exceeded the time limit, only not to me, but to those who might buy the laptops later than me. I'm not qualified only because I bought too early! My MacBook was too old to repair? It is really unfair treatment and the so-called internal policy is based on discrimination against customer.

2. She can not contact the apple store because nobody answer her phone call. (are they really belong to the same company?)

It is really ridiculous, in fact a laptop can serve for such a long time was a great support to the high quality of Apple, rather an excuse for the reject of a service program, right? My laptop works well enough to support my daily work before the display went black.

I trusted simple mobile and track phone wireless and have been made a fool of by uncaring companies I got a new iPhone 11 and turned it on with simple mobile and have had nothing but trouble with simple mobile and track phone wireless I can not send or get texts or call with my phone much and I am in a wheelchair and live alone and my phone is the only way that I have to call for help if I fall or need food but for the last 2 days I have been on the phone with simple mobile and track phone wireless trusting them to help fix my phone they have a 888 number I can call for free they told me my phone bill would not be over 30 dollars a month but in the last two months I have had to pay way more than 30 dollars to try to get my phone working all because of simple mobile and track phone wireless and I keep my phone bill paid on time every month the people that I talked to at simple mobile and track phone wireless just passed me around from person to person and no one helped me and acted like they just did not care about nothing but the money they told me I had to have a new sims card I have paid for 3 sims card and still phone will not work and I took my phone to a phone store and they told me there was nothing wrong with my new iphone 11 it is the phone company software now I am stuck with a phone that will not work with any other phone company because they have a lock on my phone and I paid 684 dollars for my new iphone and they will not unlock my phone so I can go to another phone company I am stuck with simple mobile and track phone wireless until they want to unlock my phone to the phone company my phone is paid for and belongs to me not the phone company my name is John earley I live in Greenville North Carolina phone number to try to contact me is [protected] my email address is John. [protected]@icloud.com I have a MacBook Pro that I can text or email someone but can not make calls with my MacBook Pro will you please help me I have no one to help me but lawyers I do not want money from the phone company or even a new phone I just want my phone to work where I can call for help if I need help or food I trusted a big phone company and got used for the little money that I get each month and when I go to simple mobile or track phone wireless they just turn their back on me and hang me out to dry I told them I was in a wheelchair and live alone and my phone is the only way that I have to call for help and they did not care but when I pay money they are all over me like I said I am stuck with simple mobile and track phone wireless until they unlock my paid off phone I own the phone not the phone company and I am stuck with simple mobile and track phone wireless and the phone company know that and they know I can not switch phone companies until they unlock my phone and they use this against me to make me have to stay with simple mobile and track phone wireless and can make my phone bill as high as they want my phone bill to be each month when they told me my phone bill would not be over 30 dollars each month they lied just to get me hooked to simple mobile and track phone wireless then tried to take all the little money that I get each month I do not mind paying the phone bill but at least give me a phone that works and not just waste my money if I can get them to unlock my phone to simple mobile and track phone wireless I will switch phone companies but they know I can not switch and don't care that I pay the money each month so please help me I have no one to turn to but lawyers and I do not want trouble I just want a phone that works so I can call for help ever sense this started happening two days ago I have fell into deep depression knowing that I am unable to do anything to help myself like I said I do not want a new phone or the money that I lost because of the phone company mistakes I just want to be able to use my phone so please help me if you can not get me on my phone please email me I check my email everyday I need someone to help me but no one is there for me to turn to for help all I want is to be able to use my phone and I am stuck with simple mobile and track phone wireless until I can get them to take the lock off my phone my phone is paid off I own the phone so again my name is John earley I am 62 years old and live alone my number again is [protected] and you have my email address so please take the time to help me because the phone company will not help me so have a blessed day and contact me anytime that you need to... JOHN EARLEY

My name is John Earley my number is [protected] I have been on the phone for 2 days trying to get my phone to be able to send and get text simple mobile has caused me so much trouble I live alone and I am in a wheelchair and my phone is the only way that I have to call for help and I keep my account paid in full every month but simple mobile has made me have to spend money that I had only for food simple mobile cares about nothing but the money I went to simple mobile because they had good prices but you have made me spend more money with you than any other phone company I can not get a text or send a text and my phone will not work right most of the time I have been on the phone with simple mobile for 2 days and nothing has been fixed they told me to go buy a new sim's card I have gotten 3 sims cards so far and my phone don't work right and it is not my phone it is a new iPhone 11 you are a bad phone company that lies to people and now if I fall and need help I have no way to call for help again my number is [protected] my iccid is [protected] I am going to talk to my lawyer about what simple mobile has done to me, I can't afford to go to another phone company right now because I just paid my simple mobile bill today and you still want to take what little money I do have I had to go to a simple mobile store to get my phone reprogrammed because you sent me a sim's card that just messed up my phone and I had to pay 190 dollars to get my phone just to where it would work again and it was your fault that I had to pay the 190 dollars to fix my phone you don't care about a persons feelings and needs I am going to turn it all over to my lawyer the stress that you put on me almost put me in the hospital and I will put it all over the internet of what simple mobile has done to me if you turn my phone off because I wrote this I will sue you I am so mad and upset about what simple mobile that I can not eat why have you done this to me, I am unable to go out just anytime I want to I have to call for help and I can not do much calling for help because of simple mobile and track phone wireless I will find as many lawyers that I can to take this case I was told my bill would not be over 30 dollars but you have made me pay a lot more than 30 dollars if I need help right now I have to get in my wheelchair and flag someone down to help me because of what simple mobile and track phone wireless has done to me, I live in Greenville NC When I get my next check I am going to try to switch phone company but you have my phone locked to track phone wireless and simple mobile so because of you I will have no phone if I fall and die because of not having a phone because of you I hope your big company can live with my death I depended on you and you just treated me like trash my maid number is [protected] it is a iPhone 11 I will contact every place that I can on the internet that may help me go up against your big company I needed you and you just turned your back I can not get or send texts and my phone almost will not work I am on my MacBook Pro with you now it is the only way I have to try to get in touch with anyone you have really messed up my new iPhone 11 and the people I talked to at simple mobile and track phone wireless don't care at all but I will not stop until I find as many people that can help me make you make things right as I can, you have sent me into a very deep depression so live with it