Apple
Reviews and Complaints

Apple customer service has got to be the absolute worst customer service of any business. They disabled my account because of a third party catching a duplicate bill and took it off and the idiots at apple decided to permanently disabled my account. Despite speaking to multiple customer service people and a quote unquote Senior customer service rep one was dumber then the next and they provided no help. For such a big company this is by far the worst company I have ever dealt with. I am dropping all my apple stuff including I phone, I watch Apple TV and I will advise all my the customers of my law firm I will recommend they drop any Apple products due to deceptive practices and terrible customer service. I highly recommend anyone who uses Apple products drop them immediately you dont need their headaches.

For three weeks now I have been dealing with incompetent, lazy Apple staff who send the same cut and paste emails over and over again all with passive aggressive tones. They all start with how they can help and then all end up dismissive. I have dealt with Mike, Linda, Diane, Aki, etc etc. I have also wasted over an hour on your useless Chat only to be told "nope, can't help". And it seems that when you use Chat once, it disappears. What a great website you have, just send the customer around in circles. This experience has further confirmed that I will NEVER BUY ANOTHER APPLE PRODUCT EVER AGAIN. After being a customer of Apple products and iTunes since I purchased my first Touch in 2006, I am appalled that you can treat customers so poorly and hide behind your secretive website with ineffectual service and advise. I have five (5) tracks that were purchased years ago and for some reason you have put a DRM on these five (5) tracks and now locked me out of my account. This behaviour is corrupt and criminal. Either the desired outcome is met or I will be taking this matter further. SHAME ON YOU APPLE!

This is latest of multiple APPLE induced serious disappointments and most seriously and directly affecting my life as a retired senior. I agreed to an express exchange of my XR whose all speakers malfunctioned and the phone was only 3 years old and with zero misuse or abuse. I was never given a clear credible explanation for such massive failure. I returned the defective phone by the due date authorized by an Apple Senior advisor and was expecting a prompt refund of a security deposit to pay my utilities only to discover that APPLE has not only refunded what was owed me but I was charged the same amount. I discussed this major complication with a senior advisor on 1/29

the date I was charged! She was unable to

describe what happened and seemed genuinely concerned. She then added the “repair” unit would need. THREE ADDITIONAL DAYS to “process” the return before she could REQUEST a refund! She admitted this was NOT the refund and could only guess more days would be required to issue a refund. I’m

livid. Is Apple reduced to the level of many exploitative online businesses that create all

these barriers to finalizing a refund but has no trouble imposing a strict return deadline to be met to receive the refund. Staff not clearly knowing why a costly iPhone no longer works or a refund process encountered a glitch is added fuel to my growing conclusion that APPLE is just like the Wizard whose real nature was evident behind the curtain: for Apple the special effects are all COORDINATED flashy sales promos but to be directly and individually experienced: NO substance of VALUE for product and service to a loyal customer like me who legitimately same and left with excuses. Disappointed is an understatement.

I have been a long time Apple customer and have not had many issues with Apple up until a week ago when my credit card was charged twice for a service. The Credit card company charged back one of the two as I only made on purchase and Apple had permanently disabled my account. I tried to explain to apple support that it was not my fault that there were recurring charge and a charge back with no avail. They have shown nothing but terrible customer service support

iPhone locked call apple support to unlock they file a lost or stolen iPhone which is not true spoke with 3 people they all got information each one wanted the claim file I said no was told to speak to AIG their insurance he try to make a deal I said no they simply refuse to unlock the phone they wanted me to say the phone was lost at stolen which it was not this seems to be something fraudulent going on Apple is not a good business

Item was purchased 11/14/22 as a Christmas gift from dailysale.com. Due to being a gift it was not opened and tested and therefore is now out of the apparent 30 day warranty period. This item does not work. Will not sync to a phone. I have sent a few emails asking that they do an exchange. The message received when trying to sync is to make sure it’s not attached to another phone. We can’t confirm this and it’s useless and now I am out $49 and the recipient is out a gift. The gift was opened 12/30/22 and I contacted the company initially on 12/31/22 as soon as we realized after a few hours attempting to sync to a phone that it would not work. Is there any assistance that can be provided?

My new mac air m1 laptop (approximately 1 year old) stopped working completely with no reason yesterday (1.6.2022) . I saw black screen when I lifted the screen. Without no reason: no drop, no spill, no nothing.

The issue was completely faulty product. Apple store technician wrote the details too. They saw that it was completely faulty product, not user related at all. I barely used it, always took excellent care of it.

As a result; on top of all the time I spent on call center and apple store, apple wants me to pay 428 dollars for the faulty product fix. This is such a scam. Such a disposable product lasts only 1 year.

Hi,

I have been charge over $400 for a app that is free that I have Never paid for anything on. Apparently, I am a victim of fraud/theft and I am not happy about that. It's very disheartening that people in the world is still doing these things. I am trying to dispute this matter the correct way but I am not receiving any positive communication. I have 2 small children and I have No reason to purchase and or send Anyone 400+ of anything. I cant afford too. I would greatly appreciate if someone could reach out to me immediately and assist me. Please check into this matter, I'm begging you too. Check the IP address where the transaction come from and it went to. You can see who I communicate with and everything. I will be pursing this matter 100% by all means.

I have a case number [protected], I have spoken with 2 people already (Reggie) stated that I will get a refund. When transferred to the next person (Jake) he was very rude and unwilling to listen or answer any of my questions. Its very unfair to myself being the consumer to be treated unfairly without good reason.

The transactions showing they started on 12/29 a total of 63 transactions. Please look into this because if someone is looking this makes no sense at all, right.

Please help me retrieve my money back. I was told that "since it is one of your cards on file there is nothing we can do". That's ridiculous almost everyone keep there cards on there account. Its obviously fraud and Im sure Apple can resolve this matter and actually go after the correct person who has impacted me. I look forward to speaking with apart of leadership after checking into the matter for me.

My child's senior year in high school, we purchased a $3000 plus Apple laptop to use throughout college. That January we had to have the screen fixed. Now almost two years to the date, we are having to take it into the Apple store to have the screen repaired AGAIN! Of course it is out of warranty now. This laptop has a case and is very well cared for due to the price, so there should not be any issues.

We will never purchase another laptop from Apple again. My HP lasted 6 years before it gave me trouble. Over priced garbage that will probably cost another thousand to repair.

Apple you should be ashamed. Apple should do better. Payment $1300 or an Apple iPhone 14 Pro 256, picked up on 12/14/2022, gave to grandson on 12/24/2022, programed and then 5 days later stopped working. Defective, and you guys have the worst support service. I was on the phone at different times for 3-4 hours to be told after going through a litany of trouble shooting issues to know the phone doesn't work then want to charge me $31 more dollars to send me a new iPhone then I could send the defective phone back. I bought two new iPads and two new iPhones for Christmas spent thousands of dollars this Christmas and to get the no customer support! The customer service that I received or lack thereof, Apple should be ashamed of themselves. Oh, but Apple does care about customer service because you guys think you are too big to fail.

on or about October 15 I purchased a new Iphone-14 Max Pro under a promotional sale. The offer was a $750 dollar purchase and the trade-in of my old iPhone 8 which was in great condition. I explained I was going to use it as a gift for my wife and trade her for her iPhone 11 which was also in very good condition. Today I called top pay the balance of my contract and was informed my balance was over $1,100 dollars. I asked how this was possible when I mailed in my old iPhone and our initial deal was $750. They gave a much different conversation than my original conversation had conveyed. Now I had to be under contract for three years at a full price of the iPhone, about $1,200.

I would not have excepted the deal if this had been the case, my original conversation was that I could pay the balance of the $750 phone off when I chose. My plan as I explained was to give the new phone to my wife who spends a lot of time in Peru taking care of her parents.

I am waiting for another AT&T person to explain this to me, it's been well over an hour, but they do not seem willing to honor their original deal we made over the phone. There was NEVER any mention of paying full price and I was absolutely assured I could pay the phone off and have it unlocked for use in Peru. This original transaction was made over the phone.

New iPhone 14 was activated October 22, 2022

Sent in a request to have my phone unlocked that was purchase for my minor grandchild. It's been over 45 days since the initial contact. It was told to me to email proof of purchase which I did. First contact they need more information which I sent in still to this day 45 days later phone is locked, I contacted Apple on the 31st day after submitting another request. As of this day the phone is still locked.

On a monthly basis, for the past 10 months, I purchase $200 in iTunes cards.

So far, three times I have received cards that are invalid for use.

I attempted the first time to return to Amazon. Not successful.

The second time, I attempted to return the local store where I made the purchase. Not successful.

Now, I have a third occasion when I made the purchase and again the cards show invalid.

How do I get my $600 back?

I am a senior on disability and this is a great hardship. How can I get this resolved?

Please help!

Louise Clarke Stone

[protected]@gmail.com

On October 21 I made a Theft/Loss claim on my AppleCare+ insurance through New Hampton Insurance Company and received a denial of my claim because my FindMyIphone was not active. I keep my FindMyIphone active which means whoever took the phone must have found a way to hack into it and turn it off because I do always have to use that feature because of how much I travel on a daily basis.

This is complete crap, how can we control what the person who stole our phone does with it?

I called and ordered an iPhone 14 Pro Max 256Gb with a 13Pro Max 256Gb trade-in. The 13 Pro Max had glass damage so they returned it to me and sent a refurbished 13 Pro Max with no warranty. There website says the reconditioned phones have a 12 month warranty? I had to send the damaged phone back to Apple. So far I paid full price for the iPhone 14 Pro Max plus $700.00 for the refurbished phone. Now I am being charged another $731.00 plus I sent back the damaged iPhone 13 Pro Max to Apple when I received the refurbished phone. I did this all with the Apple Credit Card which just shows an amount but NO description of what they are charging me for! $1300.00+ for a refurbished iPhone 13Pro Max or what? I spent hours on the phone just getting transferred from dept to dept. Goldman SAKS was no help. I canceled the Apple CC. I suppose if I don’t pay my credit score will suffer. It is kind of like stealing with no recourse.I will never buy anything from Apple again.

Apple macbook purchased from Abudhabi on 24/6/2022 with 1year International warranty.(attached ref purchase invoice and laptop details) for ref.

Found

On 10/11/2022 following unit delivered at Maple, authorised Apple serive agent in Mangalore for a complaint not switching ON.

Unfortunately following Maple service center asked to pay 3000 Rupees advance as Mac book warranty period is lapsed and provided 2 reciepts for Rupees 2000 & 1000.

On 12/11/2022 Mac book problem rectified by Maple and refused to return back my advance amount of 3000 Rupees as we proved purchsed reciept of dated 24/6/2022 and provided Tax Invice for 3000 Rupees for returning back my Macbook. (Enclosed Tax reciept issued from MAPLE for the warranty Item)

Kindly arrange for returning of the following 3000 Rupees.

In July, I called customer service regarding fraudulant charges. Last time this happened I went through the bank and the Apple customer service representative told me not to do that again but go through APPLE. So I did. I got the run around for 40 minutes and I was at work. Nothing resolved. I then found out I had cancer the very next day and had to go for abundance of tests and eventually surgery. I figured I would just stop playing the game. However, I started up again and I see fraudulant charges again. This time I cannot even change my password because it keeps going in a loop to add a code. This is riduculous and I will pursue this further with the BBB, lawyers, etc. because I have incredible charges which are not mine. I have attempted to get this resolved and have had no resolution. Hopefully this will grab someone's attention. I am prepared to take this all the way.

Effective July 1, 2022,the FTC, (Federal Trade Commission) implemented new laws that require a company that offers either (1) a subscription with a term of one year or longer or (2) a free trial period of more than 31 days must send the customer a reminder notice before the renewal. In addition, a company may need to offer a simpler method for consumers to cancel online.

iTunes continues to ignore these new laws. No reminders are given AND I was charged for an annual subscription to DuoLingo (useless) following a

free trial. When I requested refund - Apple flatly refused. I was charged the full annual fee of $137 on October 29 - a FULL day before the subscription was due to activate (even without a reminder). Please help prevent iTunes from this continuing this unethical practice. It should be illegal.,

Hello Peter,

I hope this message finds you well.

I bought an iPhone second generation SE in 2021, Insured it with istore insure which is handled by admin plus. My phone was lost in August 2022. I filed a claim, it was approved.

I received an email from the insurance on the 30 August 2022, informing me that they will replace the lost phone with the Apple iPhone SE 2022 64GB - starlight. I paid the access amount that was required on the 31 August 2022.

istore from pavilion has confirmed that they have the phone with them, but they cannot release the phone without the release form from admin plus insure insurance. The insurance has not yet submitted the forms to istore hence we haven't received the phone.

The istore representative gave me a R1000 Gift card last week for all the inconvenience caused by the insurance after 3 months of the phone not being replaced.

On the 25 October 2022, an agent from admin plus called to inform me of an additional access of R1000 that needs to be paid because the iPhone SE 2022 is more expensive than the 2021 or an upgrade to iPhone 11 with additional amount of R300 all of this after they confirmed replacement of 2022 SE iPhone being sent by they one of they supplier.

The issue that I have with the insurance is that, I was not informed on email about the addition fee of a R1000, after paying the access that was required on the email sent to me ref 30 August 2022. They should've been upfront from the get go that the phone is more expensive before confirming to replace the phone and not to ask for more money after 3months.

I have never in my life dealt with so much incompetence between istore insure and admin plus istore.

May you kindly assist on your end with the above issues mentioned as the insurance company is still deducting monthly premiums, even though I haven't received the replacement device that I was supposed to receive. My next step now is to proceed with legal actions against this company, this beyond being abused by an insurance company.

Your assisted will highly appreciated

Purchased new ($3000.00) at Best buy in 2021 (may), did not purchase Apple Care. One year and 3 months after purchase the whole system died. Best buy stated it was a logic board and would cost $1400.00 to repair. I said no, and took it to the Apple store in Portland, Maine and they said it had no "life" and would cost $700.00 for a new logic board with no guarantees. Again I said NO, this should be covered under the original cost. After multiple calls to Apple and Apple support their senior advisor Michele, ([protected]) stated sorry nothing we can do for you. I will never purchase another apple product! Very un-happy consumer, but this does not seem to matter with Apple. Any suggestions?