Apple
Reviews and Complaints

My daughters Mac Pro died on her the other day. No power, no flicker, nothing. We went to an Apple center and they said they would have to replace the mother board for $587. Fine, sounded fair to me. They sent it out for repair and the tech said they found water damage and sent us a couple of pictures. The water damage was an eye dropper size stain. Again fair enough there was no warranty anyway. We would pay the $587 out of pocket. Nope. The new quote to fix is now $1299. I called and asked what can cost an additional $721 when the logic board (the key component) was only $587. They said they would have to replace everything, clean filters and replace sensors. So let me get this straight. You are going to charge me $1299 to fix the computer and give it back to me with the original screen and case when I can buy a brand new one for the same exact price. Does this make sense to anyone? We already lost the data. If they would be able to save that and send it back then I would pay almost any price. I'm baffled. I'm having them send back the system and I will buy a logic board and replace it myself.

I am hoping you can help. I was charged by Apple on May 7, 2022 for two charges totaling $557.00. The charges stem from Tik Tok which I never authorized. I had no idea there were charges pending or I would have contacted Apple immediately and told them to not allow the charge. I was not notified of the charges. I tried using my bank card to purchase a $7 pair of nylons for a funeral and my card was not accepted. The next day I tried to purchase gas and my card was declined. I knew I had money in the account so I checked my bank app to see the charges. I immediately contacted Apple and was informed Tik Tok had been scamming people and taking money from accounts. I requested a refund. I was not notified of the decision that I was denied a refund. I contacted Apple again as my bank had not seen the refund come through. A dispute was put in and again denied. No one can give me a reason for the denial-just told a review board made the decision. Funny thing is I cannot even open a new claim because the "purchase" does not appear in my purchases on my device. I cannot afford $557 for an app I have no interest in really and have since deleted. I have minor children who would never know how to bypass my password protected purchases. I sincerely hope you can help me get back what I lost and did not authorize.

The subject arrived today and completely spoiled my wife's birthday! She cannot use or explore the watch until it is charged; however, the included charging cable is useless until a separate plug is purchased. On the Apple ordering page there MAY be a notice, but it is not readily recognized or seen. Just one more example of Apple's greed and total disregard for it's customers! I'll be buying the charging plug for a lot less $s on Amazon.

Case number # [protected]

I have a problem with ICLOUD TO BACK UP TO my PHONE 13 which has IOS issues but unfortunate AFTER 2 HOURS ON THE PHONE Jasmine from apple support was nasty and aggressive on the phone STATED * I HOLD HIGH POSITION I ASKED FOR HER ID INSTEAD SHE HANG UP ON ME, BAD BAD SERVICE. I CANT WAIT FOR TESTLA PHONE TO BE IM MARKET.

Case number # [protected]

I can't believe this message come from a huge company, Apple Inc and their staff replied me message like this. This call was from +[protected] on 30/04/2022 at 13:00 and someone said he is Apple's staff and the name called Shawn.

He told me that he was going to help me but finally I found it is not the case he said and I found he is not friendly at all and can't be good helper with good heart to help all the Apple's client. He told me to follow the guideline and to give the backdoor method for apple review to test app which I found it is unacceptable and it totally breach the security which said protected by Apple Inc and breach the security feature which on the app.

I can't believe this is told by a huge company called Apple Inc. and he said this is a private company rule. If it is a private company rule, why can't you respect private company security concern?

* My previous complaint which has not be solved and still hanging *

I have complained the following and he said refuse to help anymore on the phone by helping use to test the apps:

We have already followed your guideline 3.2 - business and having our Apple Business Manager prepared to distribute, changed and submitted the apps for review by "Private Distribution Method".

Firstly, I found apple review didn't see or check my change to "Private" distribution method and they quickly reject my our submission when I was closely following the review reply. It disappoint me because I think it is their fault with a wrong action.

But actually, we are already follow the guideline but they are keep rejecting our apps by telling us we are using the wrong app distribution method.

Furthermore, I found your apple review don't follow my contact info to contact me for testing and they refusing to test with me by sending me OTP (One-Time Password). I can't receive their telephone call for this as I have already left my contact number and ready to tell them the authentication code if they started in review.

However, he refuse to get authentication on the phone.

I lost my iPhone 13 pro max, my Apple ID was locked so was unable to figure out where my phone was. It took 3 weeks to get a recovery email from Apple so I changed my password and was finally able to log in. I was not able to find my phone because it said it was not associated with any device.

I called customer care and gave them the serial number and agreement number to find my phone or give me a replacement but they refused. They said that my Apple id is not associated with any iPhone anymore and find my phone app is also off which is obvious because it’s already stolen.

This is the worst insurance I know which is of no use if your phone is stolen. Would not recommend anyone, it’s waste of money and time!

Apple user since 1999. DEPLORABLES working customer service, fraud dept. etc etc. I had gift card fraud on my one bank account. I spoke to at least 5 reps. MOST lied, didnt do what they said they were going to do, etc.. What does it take to get hired here? a heartbeat? Apple was once an amazing company. It's gone downhill!

Bought a new iPad with the Smart Keyboard for it from Apple site Nov. 2021.

Come March 2022 the Smart Keyboard wouldn’t connect anymore after a couple weeks of weird freezes and increased battery consumption on iPad when using it. After a chat sessions and a call back from Apple support I was told I needed to now travel 75 miles to my nearest Apple store to have a Genius inspect it. Both customer service reps already validated that the iPad was not to blame because the keyboard also did not work on a second new iPad I had just bought. Why is it that a $160 keyboard is made so poorly that it fails in such a short period and that Apple cannot simply verify my purchase and replace it?

You would think after two conversations with Apple support that would be enough to warranty the keyboard? Sadly the keyboard went to recycling because it was useless for anything else.

My iphone was stolen last night. Using my husband's phone we marked it as stolen / lost. This morning we began our trek to get my phone reported and a claim filed. Tried to file online but it's asking for a 2-step authentication code that is being sent to the STOLEN PHONE! Gave up, went to bed. Starting at 10:00 this morning - It has been 5 hours now - no resolution.

(1) Went to the store only to be told we have to file online.

(2) Called Apple Support who advised we have to use the online claim form. Explained to them that we cannot because I own ONE Apple product - the phone that was STOLEN. Therefore, I cannot receive the authentication code being sent to the phone. After 30+ minutes on the call, customer service sends my husband an email with a link to access the form to file the claim.

(3) Get to our hotel, log in and click on the link. It again is asking for the 2-step verification and the code it sent to the STOLEN PHONE.

(4) I go back to Apple's website to find someone that can help. After 20 minutes I find the hidden chat area. Got a rep on the chat and re-explained everything. Tells me he has to have a Sr. Rep call who can get this fixed for me.

(5) Rep calls. Tells me there's nothing he can do. That I should go to my cell provider, get a SIM card made for my phone, load it into someone else's phone so it turns their phone into mine - get the code for the 2-step, then remove the SIM card and put theirs back in. I tell him I have no way to do that at the moment. So he asks who my insurance provider is. I tell them APPLE CARE! He says no, they outsource. Guesses at who my provider is (AIG) and transfers me telling me they have to initiate the claim for me.

(6) AIG rep is not nice. Borderline rude. Tells me that is incorrect. That until a claim comes to them FROM APPLE they cannot help. Once the claim is filed, it takes 24 hours for them to verify. Goes through this whole process explanation and tells me it will take almost TWO WEEKS for them to ship me a new phone. TWO WEEKS! But 1st I have to file with Apple. Gets Apple on the line and 3-way call. I have to reiterate everything once again.

(7) Apple rep now says I have to go get a SIM CARD in order for anyone to help me. I ask what sense it makes for someone with ONE APPLE DEVICE that was STOLEN to ask for 2-step authentication and NO OTHER WAY TO VERIFY IT IS ME! I can't take a license to the store, provide security answers, verify by email - NOTHING. Until I figure out how to get a sim card NO ONE CAN HELP ME!

I switched to Apple from Android because I believed the customer service was superior and that Apple was helpful. This is the WORST CUSTOMER SERVICE I've EVER received! Why am I paying for support but no one can help me? Rep stated that it's for my own protection. I said well if I have 1 Apple product, and I cannot verify who I am to anyone. Who are you protecting me from? MYSELF? So here I am, out of town and no way to get a phone for almost two weeks. I have to figure out how to access my account to file a claim and verify it's ME before the 3rd party insurance company can send me replacement phone!?! What a lie I was told when I purchased this phone and misleading representation of a product and service. The canned responses, the run around, no one telling me what needed to be done the FIRST TIME I CALLED - no options for recovery. What a joke.

On Thursday, 2022-02-24 I received a called, (showing on mobile screen GOV.SA which is the same number that shows when receiving governmental information/notifications within Saudi Arabia.)

And started speaking with a Mohamoud Al Ahti on +[protected]. He informed me his from Saudi Government office, to call and get everyone to update one system which will read from Multiple Servers in Saudi Arabia.

List of all my services links I used and have within Saudi Arabia that got hacked and changed while in conversation with hacker:

• Absher (is a smartphone application which allows citizens of and residents in Saudi Arabia to use a variety of governmental services)

• MOI (Ministry of Interior - Kingdom of Saudi Arabia)

• MOL (Ministry of Labour, Saudi Arabia)

• STC (Saudi Telecommunication Center, mobile and internet provider)

• SABB (Saudi British Bank)

• SNB (Superior National Bank)

• Apple Pay

Note Mohamoud Al Ahti already had all my personnel details along with relevant server’s accounts, information along with bank accounts, account numbers, mobile phone numbers, passwords, etc. on hand while speaking to me. That’s why I did not give it a give it second thought that this is not legit call, until it was too late.

After running through each account, where I had to confirm information/details he was mentioning although he already had but needed me to confirm so he could update system on government portal.

When I started to see I was getting SMS from bank and next thing transfers are going out, I questioned, and he said that’s the system that is withdrawing and will reset within 30min. confirmed that funds would be returned as available before. I started to argue with him and by this time realized I was being scammed/hacked.

I started receiving transaction being made, where notification was coming through my mobile as follows:

1. Online Purchase by: ***2984; Mater Transaction type Executed through (Apple Pay) Amount SAR 5,000.00 at: URPAY, Date 2022-02-24 at 12:30:32

2. Online Purchase by: ***2984; Mater Transaction type Executed through (Apple Pay) Amount SAR 5,000.00 at: URPAY, Date 2022-02-24 at 12:31:03

3. Online Purchase by: ***2984; Mater Transaction type Executed through (Apple Pay) Amount SAR 2,000.00 at: URPAY, Date 2022-02-24 at 12:31:38

4. Online Purchase by: ***2984; Mater Transaction type Executed through (Apple Pay) Amount SAR 350.00 at: URPAY, Date 2022-02-24 at 12:32:14

5. they kept trying to withdraw funds fortunately no further funds were available as they knew my credit limit was SAR 25,350.00, so they kept trying:

5.1. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 8,138.00, Account: ***2984; Mater, Date 2022-02-24 at 12:49:14

5.2. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 5,086.25, Account: ***2984; Mater, Date 2022-02-24 at 12:49:30

5.3. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 2,543.13, Account: ***2984; Mater, Date 2022-02-24 at 12:49:46

5.4. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 4,984.00, Account: ***2984; Mater, Date 2022-02-24 at 12:50:21

5.5. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 2,000.00, Account: ***2984; Mater, Date 2022-02-24 at 12:50:35

5.6. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 1,525.88, Account: ***2984; Mater, Date 2022-02-24 at 12:50:51

5.7. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 1,017.25, Account: ***2984; Mater, Date 2022-02-24 at 12:51:05

5.8. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 500.00, Account: ***2984; Mater, Date 2022-02-24 at 12:51:21

5.9. Notification: Insufficient funds, Transaction: Online Purchase, Amount: 200.00, Account: ***2984; Mater, Date 2022-02-24 at 12:51:37

Got off the phone and drove not far to my bank SABB branch in Al Murjan District, King Road, Jeddah. I spoke to Mr. Hattan A. Abozenadah and explained the whole story that just transpired. He immediately informed me to call SABB Emergencies number [protected] to block my credit card. Mr. Hattan A. Abozenadah dialed the number from my phone to skip all the Arabic and English choice, to ensured I was put through to the right department.

Even while I was at the bank blocking my card, kept Notification coming through where they were trying to make transactions I never made. I even showed Mr. Hattan A. Abozenadah what they were doing.

I spoke to a SABB emergency representative and explained I was scammed/hacked and needed too blocked my credit card. In return, he informed me Credit card was blocked and also informed me to call back in 3 days’ time to open a fraud case before they can start investigation. He also confirmed transaction (not approved by me) were still reflecting in the system but are blocked by credit card division while waiting for release. Immediately I told him, NOT TO RELEASE the funds as I was Hacked. Even Mr. Hattan A. Abozenadah was with me when I was talking to the SABB emergency representative who issued a Blocked Ref No. [protected].

After the call made to block credit card, Mr. Hattan A. Abozenadah advice to bring the Police report so he and start the Fraud case process. But could only do that after 3 days, found it very strange but abide by the bank’s requirements.

As soon as I left SABB, I went straight to Al Murjan District, Jeddah, police station. As I arrived at the police station, asked to see an officer to report a case for scamming/hacking my bank account along with other accounting system I use. I got to speak to Captain Maher and I informed him everything as discussed at SABB. He informed me that I would need to bring back a bank Statement of account showing those transactions taken place unlawfully along with correspondence made with Hacker. (I even had a voice recording my wife made when she tried to call Mohamoud Al Ahti and only getting hold of him 3rd time calling.) At the police station they informed me (that due to hacking done through credit card, banks are protected, and I should be able to get my missing funds back.) Unfortunately, due to the time of day, the banks were already closed, and Friday & Saturday banks are not open.

On Sunday, 2022-02-27 I went first thing that morning before 08:30 through to SABB where they only opened at 09:00 to request for a statement of account as requested by police. While Mr. Hattan A. Abozenadah was arranging necessary statement printout and while was waiting for him. I called SABB Emergencies number [protected] again to know if transaction funds were still available (as discussed to SABB emergency representative on Thursday, 2022-02-24 with SABB) as advised by the credit card division. He notified Credit Card was blocked, and transaction reflecting are still on hold but would only be released later that day. I was not furious as I made it very clear NOT TO RELEASE FUNDS as I was told to call back in 3 days’ time to open a Fraud Case. SABB emergency representative told me there is nothing he can do now but once fraud case was opened investigation would start.

Still angry with his response, I requested to open a Fraud Case Reference REQ-2022-[protected] and advised I must wait min 7 to 21 days during the investigation.

Note I have been waiting a month (calling weekly / follow up) asking for notification when the case will be resolved and same reply always “still waiting and need to wait at least minimum of 21 days, from date opened Fraud case number”.

I carried on speaking to Mr. Hattan A. Abozenadah informing him what was said at the police station that (due to hacking done through credit card, banks are protected, and I should be able to get my missing funds back.) He said, that is usually the case and even asked me to show him my actual credit card to check. He said my credit card I have is Titanium and a higher quality card then a standard credit card. This would ensure to help speed up the investigation process.

This morning Sunday, 2022-03-27 received a message from SABB advising that my fraud case reference REQ-[protected] has been completed. Not clearly understanding why message mentioned nothing else. I called SABB emergency representative that morning and was advised that the case was closed as they found the funds were approved in full. Now you can imagine my anger! I asked him again, so what are they going to do about this (as I was told before that due to hacking was done through credit card, banks are protected, and I should be able to get my missing funds back.) He said I would have to send official complaint through SABBNet or call.

I immediately created a letter similar to this one and forward complaint to [protected]@sabb.com.

This is totally unacceptable as I was hacked, and all transactions made on the 24th of February 2022 were not made by me. I did everything ask from me by the bank where I was told by SABB emergency representative to call back in 3 days before fraud case would be opened. I followed every instruction given to me by the bank, employees, SABB emergency representative, even the police.

I went back to the SABB branch in Al Murjan District, King Road, Jeddah to report this closure. I asked to speak to management and spoke to Ms. Nora Hasan Al Zahrani. She recognized me immediately, as she remembered me as she was also present when I first came to report I was hacked. I explained what happened earlier that morning regarding message received and the call made to SABB emergency representative their response.

Ms. Nora Hasan Al Zahrani advised me that the branch cannot do anything as this is all done through Riyadh headquarters. I let her know this is unprofessional and agreed with me and told me to send a complain to SAMACares.sa which she assisted me with it.

I signed up with SAMACares and created a complaint and submitted. Received email confirming

(Dear Customer, your case number [protected] is registered against The Saudi British Bank. They will process it and reply to you within 5 working days.

For more information, please visit SAMACares.sa or call [protected])

Ms. Nora Hasan Al Zahrani also advise me to try and forward complaints to Master Card division and Apple Pay.

I Urge that you investigate this Fraud Case Ref REQ-[protected] and hopefully return funds stolen.

Thank you in advance and look forward to receiving your soonest response at your earliest convenience.

My iPhone 13 Promax was stolen on Monday 21st March 2022 at around 19h30. At around 19h45 we tried to locate the device using my son devices but, the phone was off and couldn't locate it and my Apple ID has been changed.

On the morning around 8h30 I went to an apple store at Gateway mall, only to be told by the sales guy that they cannot locate nor blacklist the Phone as it is not company policy and he gave me a number which is an international number for me to call stating that and maybe I might get assistance. I called the number and had to hold for a very very long time for assistance, the lady who answered she said her name is Paular (not sure if spelling is correct) and she had an accent not sure from which country and also her she indicated that there is nothing she can do but read to me the rules and policy of iPhone which am still not sure why. My device even up to date it has not been blocked nor blacklisted as there is no one at istore or apple store who can or has assist me.

When I purchased an iPhone i was informed that iPhones are safe, and no person can steal the device and still use it as the technology is highly sophisticated and no person can access it without the apple ID but on my case my iPhone am unable to locate it and my apple ID has been tempered with.

It is so frustrating, I bought the device very expensive but still it has proved impossible even when I have IME number and etc for the istore consultant to assist me to blacklist my device and block it and the only thing they are telling me is to go to the network provider as on their side as istore cannot do much...

My question is why iPhone tells people about how safe and sophisticated is their product when they know that it is not the true reflection? Why iPhone doesn't say to the customers how tedious is their process if the device ever get stolen or lost cause I was informed before I bought it by the sales person that buying an iPhone it was a good decision as it is safe and it cannot be accessed by any other person except me. How many of us have been lied to about how special is an iPhone only to find that it is just the same as other cheaper phones, once phone is stolen is gone and any person can access it?

Hi,

I bought Online-this MacBook Air 13” M1 2020. on 02/02/2021!

On February 20/2022 I contacted your LiveChat, explained the issue.

Nobody contacted me. So, I waited. Finally we got a call from from [protected] (No name) Harvey Norman representative, I explained the issue I was told to call [protected] Phone was never answered. I felt played. I Bought it online and was stablished it was under warranty. I was looking for the information how send it back, a way to mail it or ship since was send to me when bought. I have back problems and drive 120 km to Blanchardstown was going to take a toll on my health.

So, I sent an email to Ms. McMahon explaining, again, the issue.

I don’t know if she read my mail because no mail reception acknowledgment.

Finally on 02/25/2022 Mr. O’Connor stablished communication, by mail, on a very condescending manner, in my opinion, saying “so soon after my purchase” knowing (or maybe not) already a whole year since bought. I felt offended.

At this point I have already explained to many Harvey Norman representatives the situation, specifically item condition and problem, written and spoken that I decided to go to Blanchardstown.

On Saturday 02/26/2022 I arrived at Blanchardstown Harvey Norman store, went to “Love Tech” place. Technician told me that Apple would not repaired because was my fault.

I asked how he know what Apple would say and he said that that was not covered by warranty.

Didn’t care.

Told him him last year we expend thousands od Euros on Harvey Norman merchandise, just hear him say “I don’t care (Nema veze: Serbocroatian) how much you expend”. That was so unappreciative and inappropriate towards a customer.

I know that my humble €7000 expended with you guys are nothing compare to how much you sell every year, but, for me, is my hard earned money and and totally matters to me.

All this time I explained the issue and have to travel 120 km just to be told this by the technician who speaks for Apple?

I decided to just keep silent.

I asked for Mr. O’Connor and he arrived after his lunch break. Again explained him everything since the first LiveChat, phone calls, mail to Ms. McMahon, etc.

He told me nothing could be done, he felt sorry for the chain of “misunderstanding” and “miss communication” maybe, acknowledging that I was mislead and lied just to think that would be easier to get a new laptop.

No emphatic communication at all.

Finally, I told Mr. O’Connor that I would go to CCPC as a next step andhe offered to get my data out of the laptop. Really? I can do that, showing me that he was a savvy technician and I was not able to handle a simple data migration.

As I said before: very condescending.

So, as a final piece of advice offered me something he called “L1 Warranty”, described by him as an out of warranty item presented to Apple to get it repaired. I told him that was kind of weird to hear from a Harvey Norman representative, he said that was the last thing Harvey Norman would offer me. I asked if this would have any cost and he said right away, (no checking with Apple, not even looking a price list or browsing on the internet, nothing) €700! What? That was outrageous, unprofessional and out any parameters that I heard to this day.

I did not like that approach, so, I told him thanks but no.

€700 for an “out f warranty” repair from a company that was constantly telling me the item was “under warranty”. Didn’t simply seemed right to me.

I don’t know how you train your personnel regarding this situations but the lack of professionalism and customer law right knowledge is appalling.

At this point I am just disappointed and angry because all this stress.

This needless trip to Blanchardstown caused me to stay in bed the last two days and for nothing.

A laptop is not worth my health.

Please take this as an experience and a piece to show your employees how NOT to treat your customers.

I will be visiting the CCPC when I feel better.

Last week, my Apple iPhone 6s (Original from Apple) suddenly stopped charging.

I made an appointment with Apple Retail at Kings St, Charleston, SC to check a simple replacement of battery is possible.

After waiting for a long time at the store, a technician (I forget his name) showed up in that crowded room. He was articulate, polite, and assured me that he would check the phone first with Apple devices and software.

While hooking up my phone for testing, he was also preparing me for a sales blip: the new iPhone 7SE which would come out today (March 18) with richer features at a lower cost. I could also purchase that on an installment plan if 6s cannot be made to work.

After tinkering with his Mac, software, and cable connections with my iPhone 6s, his final verdict was, it is not the battery alone, but also the charging connections!

I told him to order the iPhone 7SE, that installment plan is not necessary, and charged the entire amount to my credit card.

I have received the following message from Apple just now:

We look forward to seeing you during your Check-in Window.

Come to Apple, Charleston during your chosen Check-in Window on Friday, March 18, 2022, 02:00 PM - 02:15 PM. If you arrive before or after your Check-in Window, you may experience an extended wait time due to physical distancing guidelines.

Order Number: W1032135548

Ordered on: March 12, 2022

Yesterday afternoon I was wondering why the electronic connection for battery charging could become defective. To test it out, I made an appointment with Batteries Plus at a nearby location. At 2:30 pm I left my iPhone at the store, at 3:45 pm I got a call back that the phone is FULLY operational, and the battery has been replaced.

Batteries Plus Charge with taxes: $54.49 (

Apple Store Charge with Taxes: $467.61

I have not had an iPhone since 2019. When I was switching my phone to a different model, I cancelled all subscriptions. However, one has continued to run since 2019. It is only £2.29 a month which is largely why it has flown under the radar for so long. This was under Apple ID [protected]@yahoo.co.uk.

I have since been able to get into an old iPad and cancel this but I am looking for the costs to be refunded.

I am also paying for additional Cloud storage under my husbands Apple ID ([protected]@me.com). I cannot get into this Apple ID to cancel it as he no longer has an iPhone either.

Both of these need to be refunded and the Cloud charge stopped with immediate effect. I have not been successful in speaking with anyone that didn't want to deviate from their call script and actually understand what I need.

I need someone to action this ASAP - there should be no activity on these Apple ID's. I can be reached on [protected] or at donna.[protected]@techdata.ocom

On Friday 3/11 @ 6:00pm at the Kahala store my sister and niece went to exchange a MacBook Air she had gotten as a farewell gift from her former employer. She had called earlier to make sure that it was ok to exchange it for am “upgrade”and pay the $300. 00 extra and was told it was fine. But the associate returned/ refunded the gift giver instead and was told she could purchases the new item @$1300.00…the associate claimed not to be able to void the transaction and that my niece’s only recourse was to go back to her former boss and ask for them to repurchase the item for her. This was an expensive gift and is causing my niece much embarrassment to have to do this. I am very disappointed that a technology company worth trillions cannot come up with a solution for the hassle and problems you put a customer through… We would like to be refunded and compensated for the problem asap since it is Apple’s fault and we are being penalized for it. Thank you . Kylie Chinen, Karen Chinen

My name is Mbuso, I took out a contract with MTN in Witbank high veld mall last year on the 01/02/2021. I then experienced an issue with the camera of the phone, hence I decided to book it in for repairs. They stated that my phone has a 12 mouth repair warranty. On the 9/01/2022 I then took the phone back to be repaired of which the lady that assisted me failed to gave me the relevant information about the repair process.45 days later no one had communicated with me about the status of my phone of which I took it upon myself to contact MTN, in doing so I was told my phone was back and it's still not repaired due to 1stly, Their no USB cable of which I was not told about, 2ndly they said it can not be repaired because it out of Warranty assessment. According to MTN their warranty assessment is only valid for 6 Mouth now how can it be assessed when it needs to be repaired hence my phone is still under warranty at the time I took it in. I then contacted their repair center to find out about my issue and I was told MTN high veld mall book it under the incorrect status. 46 days later I have no phone, poor feedback even the Manager Wonder was not aware of my situation until today. MTN service champion feels like NON - SERVICE at all, of which I'm very disappointed with their poor service I have received so far and it feels like they want to blame me instead of assisting myself with this matter. Why bother taken out an expensive contract when one gets a R699 SERVICE rating.

I pyrchased an I phone 10 3 yrs ago. I have nothng but trouble. I can't even make a phone call. I need this phone as I hae an elderly mothr and a medical issue my self. The phone disconnects and poor quality.

The I phone is too fragile. The screen cracks. The tying trpes on its own.

The phone is expensive plus insurance, rip off.

Apple customer sevice is poor.

Apple products are over pricd not user friendly.

On the 17th January I attempted to download an app for a work CRM that we use. This is a requested security feature and needed to be done by the 1st Feb legally. I entered my Apple ID password and was told I was wrong. I then tried again and the same thing. I then called my husband to check it - he agreed with me and tried again. I was then told I had to go into 'account recovery' and clicked this, then receiving an email the following day stating that I would get a call at 09:55:49 GMT on 31st January. I had to explain to my work that I could not download the app.

The call/text did not come. I called support on the 31st and was informed the recovery was cancelled as it was done from my device, and I needed to start again from a different device and I would get an email the following day telling me when my account will be recovered. I reluctantly requested the account recovery again as instructed.

This email came back telling me this would take another 2 weeks to the 14th February. I then called support back to ask a) why, b) what I can do to speed this up as I had already waited 2 weeks and c) to understand why this was happening.

I was called back today and told

a) that I have to wait - no-one can overide the investigation (that is apparently being done by 'robots')

b) I cannot use my phone until the account is recovered - I should turn it off and put it in a cupboard (and FIND A SPARE ONE?!?!?!?!?)

c) That once this is 'resolved' I may receive a 'benefit'

I pay £55 per month for my phone, and for 2 weeks I have not been able to use it to its full potential and a further 2 weeks I have been told to turn it off.

I am going to have to buy another phone for the next two weeks. I have children at school and work colleagues that need to be able to contact me.

I have lost 3 hours of work on the phone to support, and I am unable to carry out my full work duties without this app that I cannot download.

I feel like I am being treated like a 'criminal', that I am being asked to wait as a punishment for being so stupid I got my password wrong 3 times.

AT NO POINT did it say 'If you put in the password incorrectly again recovery will commence', nor that it would take 2 weeks. If it had I would have stopped attempted and tried to reset it, as anyone would.

AT NO POINT did the email tell me that I should not use my phone as this will cancel the recovery and make me use it again.

AT NO POINT did the support assistant I spoke to on Monday tell me not to use my phone.

I am a longstanding apple customer, I could easily prove who I am through questions and security, and frankly I am on the verge of loosing my job over this.

Jan 2022: Traded in an iPhone 7 for the iPhone 13 Mini. I was able to transfer all data from old phone to new with with only a few difficulties. All apps working as before among them is a shopping list app that I've used for many years on multiple iPhones. Now when I attempt to launch it I get this error message:

Unable to Install "ShopList(Grocery List)" The app is no longer available in the app store. I'm given the option to "Keep" or "Delete". I choose Keep but of course that does no good.

The app was available and working. I did not uninstall it there should be no need to "reinstall" it from the app store. Even if it no longer available in the app store Apple has no right to remove it from my phone.

I purchased 2 phone from the apple store the sale totaled 2666.00 plus the tax 230.40 gave me a total of 2896.40 this consisted of 2 phones and 2 apple care for the phones I also included a trade that was valued at 790.40 would have brought the sale down to 2106.00 I applied for the Apple card and got approved for this transaction as an installment plan meaning no interest to be charged for 24 months the next day after the purchase of 10-31-2021 I called Apple and advised them that we would not be trading in our phone I was advised not to worry that this will be adjusted... I now am being charged interest and my balance of 2896.40 is now 3653.36 being charged the value of the trade in and the tax I am being charged 2 times and they do not want to make the change and adjust this account I am being overcharged 797.36 I need help here I am being overcharged for these phones please help me... I can be reached at [protected]...