Apple
Reviews and Complaints

I have recently dropped my ipad off at Mac & PC Docs (for a software issue) who then sent my iPad off to Apple to be fixed. The correspondence from Mac & PC Docs was stating they were waiting for a spare part, then I was told that it was sent to Apple. All of the sudden I received an email from Mac & PC Docs saying that a new iPad was being sent back to them and that I now owed $385! They are saying that there was accidental damage to the unit - there was nothing wrong other than a software issue when I dropped the unit off! How do I know that MAC & PC Doc didn't damage the unit before sending it to Apple? Nobody sent me any documentation to say that this is what is happening and if I would like to go ahead! It is within the 2 years Australian Consumer Warranty. I am not happy to pay $385 for a unit that I did not damage that I sent in for a software issue!?

This is the verbatim letter I sent to Tim Cook exactly 34 days ago via USPS Express Mail, with no response to date.

"Dear Mr. Cook: I am writing to you in exasperation. Nearly 3 months ago, I bought an iPhone through AT&T. In that transaction somehow my Apple passcode disappeared and when I was later asked what it was, I didn't remember it, of course. A two month fiasco ensued involving 3 trips to my local Apple store, 7+ cumulative hours on the phone with escalating levels of Apple 'experts' - all leading to being told yesterday that I need to discontinue all of my Apple devices* for 7 to 10 days in order for an account recovery to take place. As I have my VA medical information and upcoming appointments, daily correspondence, financial activities, etc all on Apple devices I cannot be without Internet connectivity that long. Please advise. Yours truly, Julius L Maurer. *Desktop, laptop, iPads, iPhone, etc, - an Apple customer from IIc on.

The attached letter to Apple's CEO, Tim Cook, is still unanswered after nearly a month. That's from the highest valued corporation in the universe! -JLM

A total disaster of a credit card and worthless "customer support".

I contacted Apple Card Support to dispute an unknown transaction (that had not yet posted to my account) on 06/15/2021. On 06/16, I contacted them again after the charge posted and received a "temporary" credit. Exactly one minute later, the credit was reversed and I had to contact them AGAIN. For the next two months, I made at least several dozen calls and chat sessions with "support" and spoke with Level 1 representatives, Supervisors and Managers who all told me the same thing — the charge was being investigated and they were escalating my dispute to apply the missing credit. I received multiple emails stating that a credit had been applied to my account but, NOTHING was actually ever done. Even after receiving an email (two months later) advising that my dispute was "found in [my] favor" and the "temporary credit is now permanent", it took several more calls and chat sessions before I actually received it.
By this point, my account had been "suspended" and I needed to again contact "support". I sent a chat and waited over an hour — being passed from one representative to another who were all "looking into my account" before I finally called Apple Card Support and told them to close this worthless account. After the representative asked why I wanted to close my account, I took great pleasure in advising her of the monumental waste of time dealing with the most inept "customer support" I have EVER had the misfortune to encounter and, closing the account was the only way to be assured that I would never need to waste another single moment dealing with them for any reason.

After this phone call, the representative in my chat session finally responded (1 hour and 35 minutes) and I told her that her "assistance" was no longer needed. My account was now permanently closed and Apple Card Support was also being blocked from text messaging as well.

Worthless credit card.
Worthless customer service.
Good Riddance.

Apple is DESTOYING customer TRUST with the plan to use NeuralMatch to scan iPhone and iCloud private photos.

Apple will become an Agent of the State and Federal government conducting ILLEGAL searches thus violating 4th Amendment rights.

The Government will seize control and begin looking for other photos/images of interest with no limits regardless of what Apple promises.

We will all be searching for alternatives, and the marketplace will provide them.

Serial number C02TT7P7HTD5

This is the worst laptop I have ever owned, and the most expensive one.
The keyboard does not work properly, some keys duplicate or triplicate.
Some keys have to be pressed twice to get them to work.
This is especially problemsome with passwords

The display goes full of stripes, displaying all the open tabs and apps in layers.
This seems to be temperature related.
On warm days I can use the laptop for three or four hours, on cold days I might get 5 or 6 hours.
My desk has been moved to a window position, and the sunlight on the back of the laptop screen reduces viewing time at times to two hours.

The result is that I now have to use an external keyboard and monitor just to be able to work.

Car manufacturers have the integrity to recall faulty products, but not Apple.
The workmanship on the MacBook Pro is so designed that all goes wrong once the warranty has expired.
Really great of the Apple team.
What now Apple?

my i phone 11 pro max got really hot tothe point i grabbed itout of my pocket and it had burned my lef to a blister and burned my hand no mark other then a little res i have deal iwth over thirty senir advisors and every one telling me apple procedure diffrent and the other was incorrect as i offered the first day to purchase a new phone if this was going to take and tamount of time as this was my business phone they insured me notto it would have a new phone in a few days it went from they will mail me a new i phone 12 pro max amd them i box mine up and mail it back to go into the store and they will swap it out now 7 hours at the store and it all tunedd outot be false and i was lied to in there terms misscomunucaton so now lets not leave out a senior advisor talked ot a manger and tol d him all the paperwork was done and athat the caotun had ben done just needed to swap phones out well they would not even heklp me and rols me i would not get another phone that the safety and the enginering department where wrong along with four other senior advisors well long sot shrt i have a phone that burned me and ought fire have witness and apple senior advisers telling customers incorrect well I'm not going to sugar coat it lied start to my face and now wont stand dand what they agreed to i mail the phone-in they do a investigation and that the engineering depart

COMPLAINT OF FRAUD, CHEATING NATURE OF YOUR RESELLER USING YOUR BRAND NAME

Dear Sir

Aptronixindia.com premium reseller website had sold me online IMac 27 for RS. 2199
And 3no. I phone mini for. RS. 2099

July 12 I have bought IMac 27 online from aptronixindia.com website with order Num: 21200

July 17 I have bought 3 iPhone mini online Aptronix India.com website with order Num: 21553

It's not pre order. It's complete order when I purchased online from aptronixindia.com website

They are not delivering the product, not responding to my email queries, not responding to call centre queries

Now they are forcing me to pay extra amount. And wrongly claiming it as pre order.

I have asked to verify the invoices, but aptronix is reluctant to check invoice

They are deceitfully luring customer with fake prices publishing online for a very low price once we buy the apple product, Aptronix India. Is asking to pay more amount to complete the order.
This is unacceptable. It is cheating. It is punishable crime. It's an IT e-commerce crime.

Apple company should immediately initiate action on reseller as you have allowed to use your brand. Aptronix is cheating customers using your brand image.
We have not bought because of aptronix, because of apple we bought from your premium reseller. You are also accountable for the same

Kindly take necessary action on aptronix India on their fraud, cheating nature and delivery the products as per invoice placed without any further delay

Don't know how many lakhs or crores of money accumulated luring customers in this deceitful manner for how much long time?

I hope you appreciate I have brought to your notice and protecting your brand image in the market

Kindly make sure to deliver the products which I have bought as per my invoice without fail and at the earliest

It's a serious fraud case to brought to your notice from you premium reseller.Aprronix India . kindly acknowledge my complaint and kindly take necessary action

In fact I have registered a complaint. Case no [protected] with apple support. And have uploaded all necessary documents what they have asked me to upload with regard to case number
Almost more a week time. Till date there is no response

Important: I have also ordered three iPhone mini online with Aptronix India with the order no. 21553. My order invoice was disabled when I have tried to acces from Aptronix India website . This is heights of harassment

FRAUD DISHONEST CHEATING Misbehaviour and unprofessional and harassment of Aptronix India

1. Aptronix India is not answering or responding to my emails and clarifying on invoice generated of my purchase

2. Call centre team of atronix India harassment

In my telephonic conversation with with your reseller call Center executive Of Aptronix India they he informed me that

1. They cannot have access to customer invoice
2. When they are unable to answer my query and informed me that there are no supervisor or senior advisor to come on board. There is system of seniors coming on board to answer queries
3. There is no tracking order
4. They could not answer my query when I asked why my invoice says. Pre order fee is 0
5. Most importantly I have asked him to generate a complaint number. To follow up and to avoid unnecessarily explaining again and again to other call team members.. They bluntly told me they cannot generate complaint number

Now Aptronix India cannot deny I have recorded the Aptronix India call centre conversations for the harassment which I have undergone

When the call centre of your reseller don't have access of invoice of customer, how they going to resolve consumer or customer queries.

I KINDLY REQUEST YOU TO TAKE ENQUIRE AND TAKE APPROPRIATE ACTION AND SEEK.THE REPLY FROM YOU TO RESOLVE THE PROBLEM AT THE EARLIEST

Regards
N Kumar

On 27 June 2021 I purchased a MacBook Pro online and received my item on 30 June. Upon setting up the MacBook Pro, I've discovered that the camera is not functioning well. It is grainy and resolution is really bad. I tried to connect a better webcam but the result is still the same. I called Apple support and the person I spoke to tried to resolve it but it can't be resolved even after updating to the latest Mac OS. He suggested to just request for a refund.

On 1 July, I called Apple to organise a return and refund. Immediately, they booked for the MacBook Pro to be picked up on 5 July together with the MacBook sleeves that I ordered for it.

On 5 July, the 2 items were picked up from me.
On 7 July, I received an email from Apple saying that my refund for the MacBook sleeves is on its way. I called them and asked about the refund for the MacBook Pro. I was told that its waiting to be cleared.

On 8 July I received my refund for the MacBook sleeves. Also on 8 July I received an email saying that they are processing my refund for the MacBook Pro.

On 12 July, I called Apple again to check the status of my refund. They confirmed that they received the item on the 7th and they will investigate what's causing the delay for the refund.

I called again on the 14th and they told me the same thing except that I was told that they will escalate the issue.

I called again on the 15th, 16th and 19th July but all they can tell me is that they are investigating the issue why it wasn't refunded.

Until now I haven't received my refund which cost over AU$3, 000. I need that money so I can buy myself a new laptop which I badly needed to work from home.

It is so disappointing given that I do have high expectations from Apple. This is the first time I've encountered such difficulty in getting my refund. You would think that a big company like Apple will be more structured with processes.

We tried today to find a solution to get me unresponsive I Phone XS Max repaired. After two hors on the phone, we have not been able to even get an estimate about how long it takes and or an address where we can deliver the phone to.
We do have in the family several MaxBook Pro 16 and Mac Book are - besides many I Phones! This mail is to inform you, that you have - because of lousy customer service and not qualified people on the service lines - lost a good client. In. between my company and my family, we have easily spend USD 20, 000.00 a year on APPLE products. This will go in the future to SAMSUNG or HUAWAI, because this are companies, where good clients do not get treated like beggars.

My MacBook pro is three years old and I have two problems

1. Vertical Purple line and around 2 inch dark area on screen.. I have been told by a computer specialist in my area that he has had 7 people with the same fault on apple machines in the last few months so this obviously is an Apple problem not the user. I have spoken to Chat on Apple support who has quoted me around £570 which I need to pay before I send away.
Your computers are very expensive and if there is a known problem it should be repaired FOC. which I am expecting you to do.
My nearest Store is Norwich, Norfolk which is 22 miles from me and as I dont drive atm unable to take to store.
My request was to be able to send to you for inspection before any payment is made. I was told this is not possible I need to pay upfront which I am not prepared to do.

2. When typing the machine adds extra letters, sometimes the one next door to the one typed but sometimes further along the keyboard. I see this is also an Apple problem which you have accepted and would repair but there again I would need to take to a Store.
Not a happy customer. The people who pay the extra for an Apple do expect a better service.

My watch was stored inside my bag outside and when I put it back on, it burnt my are even tho the display was working and was not overheated. The burn is very bad and is being treated with antibiotic cream. When I took it off immediately, my skin was on the back of the watch

When I go to photos and click on the photo icon, I am automatically being shoved specific photo memories from last year and things that I do not want to see. For example, there is a picture of me that's very funny in which I was sunburned and they keep pushing it in my face. They also keep pushing memories of me from last year in which I was happy and those are not things that I want to see now. My solution is, when you click on the photos icon - you should be sent to icons of the apps, not actual photo memories.
You should be able to choose if you want to see the memories or not. They shouldn't be forced on you. I have a right to remember the good things and the things I care about today. Those things may be Maui and where I was married and where I went to college. They may not be my parents because I don't want to be near my parents right except because I am being forced to be here financially. It's another form of domestic abuse. I am frustrated I have to be here, so photos of my parents make me angry right now. It doesn't mean I don't love them, but it means I have changed and don't have the exact same values they do anymore. I want something bigger and more open and entirely different.

June 8, 2021 I contacted Apple to replace a damaged iPhone 11. I used their chat option, agreed to their replacement process (charge me $766, $660 will be refunded when I return the damaged phone) and was told the "Express Replacement" was being processed and that it would take 5-7 days to receive the new phone. I was also told I would receive an email with info on how to send back the phone. Today, June 13, I contacted Apple as I have not received the phone or an email. I was told the replacement order was on hold awaiting the online web payment. I was not told of this or how I was to do this payment on the 8th and thought the payment would be charged on my Apple account as the chat advisor had not mentioned it or directed me to make this payment. I made the payment today and was told it would be 5-10 business days from TODAY that I would get the phone. I asked why is that acceptable when Apple Support made the error of not informing and and misleading me into thinking the order was being processed? I was then told I could speak to someone and was told Apple Support would call me. I got 4 emails telling me that Apple Support had made attempts to call me but got Voicemail. This was an absolute lie as I had the phone in my hand and it never rang and no phone calls were received. I then called Apple Support and spoke to an agent, explained the situation and was told there was nothing she could do. I then spoke to her supervisor who told me the same thing. We established that Apple does not care about their customers. They do not take responsibility for their mistakes nor try to rectify the mistake by trying to help their customer by expediting the order. I asked the supervisor, Marie, if Tim Cook (Apple CEO) is aware of this lack of service and she replied she was sure he was. This situation clearly shows that Apple cares only about dollar signs. Consumers do not matter to them and acknowledging their inept service and bait and switch marketing ("Express Replacement Service" that takes 3 weeks) devalues their products and their brand. I am due to upgrade my phone soon and I will not choose another Apple product.

Since my daughter gifted the Apple Watch last Christmas with mere intention to improve my swim work out, I started contacting Health Department of Apple the beginning of 2021.

During the period of 03/2021 to 04/2021, a California health support person first named Tony who is stationed in California contacted me and assigned a case number: [protected]. I was instructed to do all kinds of experiments in the water for several weeks. I set to four different mode: calories, distance, time and open and tried several times. Never once the apple watch in my possession recorded breast strokes. Never once the watch recorded the laps correctly; neither did the watch ever record the distance correctly. In "open" mode, it never recorded laps or distance correctly.

During the experimental period Tony informed me that he discussed and sent all my records from the watch directly to Apple's engineering department. They even asked me questions like which wrist did I wear the watch, and whether I stopped during my typical 20 laps/500 yard swim work out. They even asked me to do diagnostic tests right after swimming...

In the end, the response I got is that (1) they did not know why the watch did not record my breaststrokes; (2) all the inaccuracy in lap counting was within tolerance level. They never got back to me on calories (i.e. I sent them records when I set 125 target calories, the watch stopped at 110 or less, saying my target was 90% achieved). They neither got back to me regarding the distance, since most US gym pool unit is 25 yard one way. The watch never recorded distance correctly, either over recorded 50-75 yards more or 50-75 yards less.

I demanded full refund of this product, based on fair practice and high moral grounds. The health support person Tony turned me down. I even said if you knew the parameters I recorded were "within tolerance", what was the reason behind asking me to do all the experiments? I even offered to exchange a new watch, my demands got bluntly denied.

I am writing this to file a formal complaint to demand full refund.

Thank you.

I have been a loyal user of Apple products. I own two Apple phones. But the negative experience I have had with Goldman Sachs/Apple credit card needs to be shared. When I purchased the second phone the balance was placed on the Goldman Sachs card. I never received a bill for the amount due and was reported to the credit bureau. I need this comment removed from the credit bureau because I work very hard to pay all my debts and have been very diligent paying all accounts on time. Goldman Sachs did not have my correct email and I was never notified about a balance on that account. My first notification was receiving an email from my Identity Theft protection where this card was flagged for having less than 2 months past due. In addition most of my credit cards have extended a credit limit of more than 10, 000 dollars. But this card only provided 6, 000 credit limit. Because of this negative experience I have requested that this card be closed. I am wondering if the claim about discrimination towards women is true? Please investigate.

Want succinct? I'll give it to you. Iphone texting sucks!
Every time i'm writing it puts up a word suggestion but just as soon as I reach for it the damn thing is moved. So i'm always hitting the wrong word. I'm 64 not 12. Slow the damn thind down to my speed.
Will never buy another apple product.
This is only one of a hundred I hates. Oh yeah here's another, it doesn't even know which letter i'm selecting. Again not 12-14 old.

My wife purchased four $100 cards at a Safeway store to use in the purchase of an iPad. She seemingly got the wrong kind of card. We, after spending much time online discussion, were told that we are stuck with useless cards as these are only good for music, etc. We as 80 plus year-olds don't want that much music and our only interest is in an iPad. We were well into an online purchase so exposed the code numbers. We wish to express our protest at this lack of help. Money is scarce and valuable to us and we protest being told that we must just accept the loss. If this is Apple's attitude, we are not certain we want anything to do with this company.

I bought this IPad 7 in December 2017 from the Apple Store at Gateway Mall. Difficulty in recharging was first detected within a year. The charging cable plug had to be wiggled into place within the lightening port to obtain a secure connection. By March 2021 a reasonable connection became almost impossible. In requesting a repair I am advised by the tech dept at Gateway that my otherwise perfect tablet is unrepairable. Appartently the connectors are badly corroded. Amazingly a 2013 Samsung Galaxy phone and IPad 3 living in the same environment show no such ware. A policy of not repairing Apple products cannot be accepted as it is more than obvious that the lightening port of this particular batch is inferior. Regardless of any warranty period involved Apple should attend to a satisfactory repair. Regards Noel Hunt

I have worked for 9 years to have my Apple ID be [protected]@@, when I bought my Apple iPhone 9 years ago, I was given a me account. This account cannot be changed, erased, etc.
I have reset, dealt with your rude customer service people, etc.
Tomm, I am calling your legal department...I retire in a year and can show documented proof of how far I have gone to get this piece of garbage off my phone, computer, IPAD...no help. I want a person who has a modicum of sanity to call me...

Part 1- I want all of my accounts to have the same me address...Ny, not the one you gave me.
Part 2- I can prove that it has reverted back

Part 3- we are going to seee how much 1 person can do