Applebee's
Reviews and Complaints

Web site from Aug 2018 said free entree on b.day, local free on b.day web site also said this.. not here in Seminole Florida.Free dessert was given. No choice just given freezer burnt shooter.Web site shows chocolate brownie and ice cream. Oh there was an ad on table for strawberry lemonade. Not offered at the Seminole location. The restaurant was dirty.1/4 inch dust on eye level fire alarm. Karen G.

Rude and disrespectful "service" from miserable bartender (Helen) who was supported by the manager "Kim" who embarrassed me and told me I had to leave because she wouldn't listen to my complaint and accused me of "making a scene" which I absolutely was not, the bartender(Helen) apparently doesn't like me but that is no excuse for the poor service I got.

When to Applees only because it close to where we was headed. I asked the waitress about the special that I noticed on the menu only to be told if that was not valid now, that pomotion was over. So I ordered the combo with the all you can eat shrimp, only to be told that sauce was extra and that I could not take any shripm togo. Halfway through my meal the waitress returned to say that she had made a mistake and the specials were back on. I was in the middle of my meal at that time. And when I tried to order other menu items she keep telling me that those were not any special, as if I did not understand the menu in
ENGLISH. I then asked for a box for my husband left overs, upon which another waitress stopped at my table to tell me I could not take any shrimp. I responded to her that we where packing our other items. And at this time we had our bill and was just finishing up. Needless to say I DONT LIKE BEING TREATED AS IF WE CAME TO STEAL THE SHRIMP. I JUST DID NOT ENJOY THE WHOLE EXPERIENCE.

Went to applebees at faith rd in salisbury on may 4 2019. This is the last time my family well go back there again. Service was horrible, was told last three times we've been there that they were redoing the kitchen. Waitress never came back to see if we needed anything. Ordered drink for our grandson... He never received it! Had to ask another waitress to please ask our waitress to come to our table. Food was cold, steak was to hard to cut or to even try to eat, fries were too salty to eat. Didn't want to cause a scene since other people were there and they had already came up with excuses for everything. There was 5 people in our group. Husband got his food after others got their food. Not one apology or even offer to knock off any for his food. Others were offered another drink after we ask another waitress for refills... She never ask if I needed a refill. Waitress only was interested in playing with baby that was in our group. When she brought other people their receipt, she asked how things were and when we tried to tell her she acted like oh well don't care and walked away. But then asked us to make sure we fill out the survey and put something good and her name was sara and make sure we get the one with a p because there was 2 sara's there. If possible it would be nice for some type of refund of $33.00 if not half. Time was at 6:02 pm. Check no. 558381, table 35. Someone can contact us at [protected]. My name is glenn wilson

On May 2, 2019 I went to Applebee's at 10:15 pm with my co workers. Our food was cold the waiter said they close soon and the ppl in the kitchen is trying to go home which is unacceptable! We asked for the manager she refried my wings which is nasty ! We asked the waiter for plastic utensils she said they didn't have but then we asked the manager and she brought it worst customer service ever

We had a party of 26 people there was only one waitress during the hold time of service . This was at the Gadsden, Alabama restaurant. It took over hour and 1/2 and most of the party still didn't receive their food. Waitress was overwhelmed and No came in to help. Three services was on the phone at a table talking to each other. I talked with the manager and make a complaint about the service and time it took to get the food. The manager on duty stated it was no excuse for the poor service.

Ordered curbside. Tasted old and refried. Made me sick to my stomach. I need to vomited to feel better. I am normally pleased. Don't know if I want to come back. I believe I was taken advantage of due to the fact that the order was made curbside. If I was in the restaurant I would have sent the food back. Sending food back is not something I do. I pray that this will be rectified. I could not take the food back because I was on my way out of town. I believe I was taken advantage of due to the fact that the order was made curbside. If I was in the restaurant I would have sent the food back. Sending food back is not something I do. I pray that this will be rectified. I could not take the food back because I was on my way out of town.

I visited Applebee's in Jefferson City, MO with some friends enjoying a beautiful day. All of a sudden our waitress kind of disappears and just looks at us from across the way. We were ordering a few drinks and all of a sudden we were told we could only order one at a time. The manger comes over snatches the drink from me, wasted water on himself and my friend and broke my nail. Horrible way to handle the situation.

Needed to ask for napkins, fork and knife. No refill on drinks. Meal #1 made as ordered. Meal #2 salad never arrived and no pink burger was pink. Meal #3 crunchy fries on steak were sauteed and potatoes cold. Meal #4 bbq sauce asked to be on side covered shrimp and chicken was cold. My son wanted subway-- next time. The fact that there are very few cars parked around the building. Our waiter was given $2 tip on $60 bill. I wanted to talked to the manager but family talked me out of it so I'm taking this time to vent. I came home and made cookies.

If I could give a lower star I would! So I work in the corporate world and normally the management team meets for games in Tampa bars or restaurants to watch a game and release some stress from work. It was my turn to pick a place. My mistake was to count on my local Applebees, allow me explain the embarrassment. I go into my local Applebees, I am ask how many to be seated, I ask the hostess before we go there can you let me know if you have this game playing. Gentlemen says let me check with my manager cause i cannot provide you an answer. I can respect that! Gentleman came back and said I spoke to my manager Shawn and we do have that game. I get seated, call my Peers and let them know we are set. I order a pitcher and wings they put our game on and I wait. My peers started to head toward the restaurant, a few minutes later I have to call them to let them know I was given bad information. I was only able to see previews of game because they did not have it as part of package! This was one of the biggest embarrassment I have face. I paid for everything even though I did not finish, I tip 45% of bill to prove a point since waitress and hostess had no blame for this unacceptable mistake. No management team came to apologize for false information provided, even when I expressed how I felt. My peers called me back and provided me of a restaurant that they found with the game. Im in management and in my line of business this will not be acceptable.

I took my elderly parents to the Applebee's in Stevens Point WI. We go there a lot and have for years. During chemotherapy treatments, birthdays, holidays etc. Karol N is our server who knows us by name and our likes for food. We love her! However, our food today was awful...specifically my father's. He ordered the chicken tenders platter. It was all batter, hard and no meat. You have changed your chicken tenders! It is NOT the same and NOT as pictured in the menu. Our server got the manager who did admit they have been having complaints however it was a corporate decision and it can not be changed. Last visit the riblets were hard and burned but we had terrible service then. The manager did allow my father to reorder a different meal. Truthfully, that was my favorite meal and my dad's. It's now horrible. With other restaurants within one block that have great food, great service and competitive pricing, it's hard to go back to Applebee's. We love Karol N and thank you that she helped my dad get a new meal. But he has had 2 bad experiences now in a month and that's hard for an elderly man...he won't go back now. So please change your chicken tenders and riblets back to the original ones. And if not, I bet we will not be back as well as several others, as verified by the manager.
Date: 4/10/19 Check#[protected] It would be nice to receive a gift card as resolution so we can take my parents back again and try for a nice meal. Sincerely, Cathy Wecker [protected]@gmail.com

Isn't it against your company policy for employees to stay until 4 in the morning drinking and then leave driving? I would like to remain anonymous, but I am tired of my wife coming home drunk every single night from your phenix city locations. Every employee including the managers drink on the job, and distribute and use drugs wow on your time clock. I am at my wits ends with dealing with this. This is my one and only attempt to not go public

Since I am an employee, this is a complaint regarding other employees. My first day of work, I was swore at and talked down to.
I also witnessed the training bartender throwing empty bottles into the trash, disregard measuring tools for drinks and dump ice and pop into the trash as well.
I endured a server telling me to "learn how to pour a [censored]ing shot." Or" it's right there, are you [censored]ing blind."
The assistant supervisor, Zach spent his evening swearing at employees, making me stay out of the kitchen.
I trained at the Wisconsin rapids Wisconsin location and loved it there.
I moved to Stevens point and am seriously considering quitting.

Seriously! Adrian Michigan is having problems with their water supply, but after complaining that my glass of water tasted like chlorine hey brought me a bottle of Ice Mtn which goes for $ 0.41, and charged me $2.00! While I understand they need to cover their costs, making this more than 4 times what they paid for it is obscene! They need to just sink their own well or get reverse osmosis!

We went the Applebee's in Wytheville, VA on Saturday, January 18, 2019. We arrived there at 5:20 p.m. and were seated in a booth next to hostess station and definitely not crowded. After sitting there for 30 minutes and no one acknowledging that we were there, I stopped the hostess and informed her that we had not had a waitress come to our table. I counted 5 waitresses on 2 sides of the small restaurant and waiting on the tables next to us. Someone came out in casual clothes and took our order for drinks and dinner. We received our drinks which were partially wrong and said nothing. A little later, we received one salad instead of the two my husband and I ordered. They came out with another which was ½ the serving size as the first. Again, we said nothing. Later, we received our meal and I received mashed potatoes instead of a baked potato. My husband said that it was wrong and I replied that it was o.k. and the server left and later brought a baked potato that was cold. My steak, mushrooms and onions were black charcoal on one side - which was uneatable. My husband's steak was cooked correctly, but it was nothing but, one giant gristle, which was also uneatable. We did not complain about the meal, but the manager came out and said they were going to give us a discount - which they did for $15.00. Our meal for 2 with soft drinks, salads and steak and potatoes was $48.00 - $15.00 was $33.00 for a meal that was not fit to eat. No appetizers or alcohol was ordered. This was the second time that we have had bad meals here and this was the final time. No more going there. We leave in a small town which has only a couple restaurants that have steaks. Next time, I will travel out of town for dinner.

I am a regular customer at Applebee's I love the food and the servers are the best... However I have a problem with the manager he is very sexist! Very inappropriate with the female workers I have witnessed this on plenty of occasions! As a matter of fact today 01/05/2019 I left in disgust the manger I don't know his name he's a heavy set Caucasian male was handing out jello shots to the female employees and making sexist remarks! I'm guessing he is a new manager cause as I said I'm a regular and I just started seeing him... You have lost a faithful customer and gained a bad review!

took my wife and granddaughters to applebees on Friday, Dec. 28, 2018. I ordered the
thai shrimp salad. menu said that it is made with Asian greens. it came out made with romaine lettuce. when I asked the manager about it, I was told that this is the way they are made now. problem is, I ordered one thing and got something else. they dont even make salads with Asian greens any more, according to the manager. means the menu is false/misleading.

I just had a late lunch at the odenton Maryland (Waugh chapel) Applebee's, I walked in, was barely greeted as I sat at the bar. The bartender came around the corner talking about how (excuse the term) retarded someone that was apparently a frequent in the bar was. Then he began to repeatedly say "he's retarded, he's retarded". I wanted to cause a scene but I have better control than that. In addition, another customer had a shocked look on her face that he kept saying it, and eventually said "that's not a good term", the bartender responded with, "well do you know him?" As if that made it right to continue to berate someone.