Arab National Bank [ANB]
Reviews and Complaints

I am working with elaeif construction company in Riyadh, my iqama was expired and my salary continuously debited in my ANB account but now when i renewed my iqama and went to back for update my iqama in ANB bank but bank employee told me that my account is blocked and I am no longer authorized to take my cash from my account. What should I do in this condition, please reply soon.

Good Day!

This Reinel Atienza former employee of Abdulaziz Hospital National Guard Health Affairs. I am seeking for your help about my pending balance in my account that I cannot withdraw. Kindly help me on this matter because its been a month now and as per one of staff that I talk to in the bank said that it will be processed for only one day but still no action on this. Also i'be been trying to call your hotline but no one is answering.

Kindly see attach file for my iqama and atm card.

For your kind assistance and action.

Regards

Dear Sir,

My Name is Muhammad Azhar Iqama No. 2342671605 from Al Khobar KSA.

I had submitted my documents on 7th April 2019 TO ANB Bank here in Alkhobar branch to Mr. Hassan Ali for transferring car from one of your customer Mr. Ezaz Mohammed Salim Kasamani his iqama no. is [protected] (Vehicles registration no. U5YPC81A4FL609999) for Car KIA SPORTAGE.

Mr. Hassan told me it will take some time for document approval but after visiting to branch many times sending reminder to Riyadh office for approval.

Now its been more than one month but still no response from Riyadh Office for my documents approval.

Can you please expedite the process and let me know the approval status.

Thank you in advance.

Regards,
Muhammad Azhar
Mobile: [protected]
Iqama no. 2342671605

I am ANB Account holder and on 29 April 2019 i withdraw 3 times cash from Albilad ATM

1) 50 Riyal
2) 4000 Riyal
3) 500 Riyal

for first and second transaction i received cash but third time i not received 500 riyal cash and even receipt for more detail please find the attached photo copy so please refund the Cash on my account

ID no. [protected]
Mob no. [protected]

Dear ANB Team,
I have already paid the fees for Enjaz visa applied for FAMILY VISIT VISA through NBE online banking Dated on 7th April 2019. For Enjaz application number E255881866 PASSPORT NO: A09152491
Details... transaction Authorization codes as following below :

801$ - authorization code 289601
25.89$- authorization code 972292
10.5$- authorization code 153359
10.5$- authorization code 133565

Unfortunately, VFS TASHEEL EGYPT and Embassy of Saudi Arabia people me that I didn't pay fees for Visa and the Visa on hold, so please take immediate action to activate transaction to reflect on Ignaz website or provide me supported documents proof that fees for Enjaz VISA have been paid (payment confirmation)

Your early response will be highly appreciated
Regards,

28-04-2019

JEDDAH

This is to inform all the readers that, i'm suffering issue with the Arab National Bank is, i purchased one new car on lease and I paid all my dues until December 2018 ( was my last due )and the ownership transfer charges ( Rusoom Idariya ) last payment SR 9000 also paid on before the date the bank allowed to me ( was in 2nd Feb. 2019, but i paid the amount in January 2019, and also I insured car policy on my name for 1 year as i received advise from the ANB Al safa Brancj in Jeddah.

For transfer the " istimara" from Bank name to my name I paid SR 525 to the bank on 23-01-2019, until today there is no info. What is going on with regards to the car ownership transfer.? Every two days in one week I visit the ANB car leasing dept. (al-safa branch, jeddah - saudi arabia) they just keep asking me to come later and check again. Now it's more than 2 months and they still didn't transfer the car ownership on my name.

Today I went to the same branch, they told me that your Fahas is expired. so if any of the official see my complaint please take decision on it.

My contact address as below.

ABDUL JALEEL CHEERAN THODIKA MUHAMMED
MOB. 00966 [protected]
JEDDAH. AL MUSHREFA DT.

MY ACCOUNT NUMBER IS 01AL065722610019

MY CAR REG. NUMBER IS : EDJ 2360

I have submitted all the required documents to ANB Car leasing branch in Al-Khobar branch in March 2019. Now my application has completed one month and still no reply from the bank. Every time I visit the branch they said you will receive a call from Riyadh.
I am going on Final Exit. Please help me and advice me how long it will take or where should I call.

What to do in this scenario?

Good day!
I was about to use my creadit card to pay my online application but surprisingly it was declined. I checked my credit card online and found out that I cannot locate it anymore in my online banking account. I was confused because the expiration date of my card is 02/21 and my Iqama is still not yet expired. Please enlighten me with this matter.

Hi..

This is to inform all the readers that, i'm suffering like hell with the anb as i've taken car on lease and for which I have already cleared all the installments along with the ownership transfer charges and also made car insurance policy on my name for 1yr.

Since dec 2018 until today there is no info. What is going on with regards to the car ownership transfer. Every time when I visit the anb car leasing dept. (al-safa branch, jeddah - saudi arabia) they just keep asking me to come later and check again. Now it's more than 2 months and they still didn't transfer the car ownership on my name. Honestly, this is the worst bank that I have ever faced in my life and have no clue I will keep facing them until when? The agents at car leasing dept. Are arrogant have no customer management skills very rude I just can't express their attitude by words.

My advise to all who are planning to go on lease with anb pls be careful, better do not take a car on lease from anb as they will make your life miserable as they made mine.

This is a follow up in reference with my previous complaint in SAMA (19179681) against ANB Head office in Riyadh regarding clearing my case in the court. They (ANB) called me after I filed my first complaint and they said they will clear the case in the court within 10 days. Now, 10 days has passed and the case is still not cleared in the court. My car that they took has already been sold and I already paid the amount they told me to pay and the case in court should be cleared so I can renew my iqama. Please kindly take action (urgent) regarding this matter. It really affects my family because of financial difficulties due to the pending of my iqama renewal.
Thank you very much for your understanding and cooperation.

My iqama no. : [protected]
Mobile: [protected]

Dear sir, tuesday morning (12-02-2019) when I deposited SR.1500/- through anb deposit machine it showed error and got stuck. Please help me. Please

Anb deposit machine address is near telemoney, industrial area 2, riyadh

Please help me to get my money back I would be so thankful to you.

I have called 100 times to anb customer service but no response. Please take an action.

Dear ANB Team

I would like to share my very bad experience with ANB . I am really disappointed regarding this ANB service's. Before two days ago around 5 pm i went to ANB ATM machine which one near to my home in suwadi Riyadh. I deposited 4200sr by ATM and immediately i recived deposit Massage which was i expecting and after 5 second i got one another massage which was reversal massage mean transitions REVERSED without money back .Then i starts process to get my losted money get back i call to the Number mention on ATM machine for help but he give me one another number for putting my complain .then next day i visite the same branch for asking my money & the person from csr he say wait 24hour and then call to helpline they will do or return your money .Now 52 hour after i am trying to contact help centre bt there is no one to attend my calls i really disappointed..so iam requesting to ANb managment please help me regarding my money or give me any batter idea to get back my money...
Thanks & best regards
MUHAMMAD UMAIR
[protected]

I have a car lease from ANB.
I want to return the car and they told me to get a valuation from the Sheikh of Exhibitions.
I returned with my valuation (SAR45000) and they would not accept it. They then proceeded to get a valuation from someone who has not seen the car and valued the car at (SAR30000) 66% of the value of the Sheikh of Exhibitions they told me to go to.
This leaves me with a SAR 10000 settlement fee (I owe 40000) for a car I had valued at more than SAR 5000 than I owe the bank.
How can the bank get the car valued by someone without them seeing the car?
Is this legal?

Dear sir,
I have already paid my car loan payment for december 2018 through samba online banking.
Details...
Sadad bill payment transaction
Internet bill number: 082-[protected]-0 anb payments - [protected]- on december 30, 2018.
Car loan id: 7915577
But anb people are calling me to make payment for december 2018, which already I have made as per above details.
Even though due amount was 873 riyals, but I paid 1000 riyals.
Even though I have paid on time, still they are telling me to pay 873+100 riyals as fine.
Kindly solve this issue as early as possible.
Waiting for your kind reply.
Thanks,

I finished my contract since around a year and going for my additional keys and remote but every time they gave me a new date but yesterday manager said to me we don't have your keys you can call the ANB auto lease contact number when I called they are asking me the 8 digit customer number that I don't have because I am not current customer after completing contract and transferring car ownership to me then I called general management and operator transferred me to the some concerned extension # 2189 and no reply every time now I am felling a rolling stone to get my car keys and remote
Muhammad Tariq Shabbir
ID # [protected]
Mobile # [protected]

Hello and good day
I am ANB credit card holder since last 5 years. I have my major expenses done via credit card. 2 weeks ago I received some unusual messages for my card transactions, so I called the Credit card help center and blocked my card.
I was informed that I will receive my new card in next 7 working days @ max. I received a call with in 3 days that my card is ready for delivery and was advised to contact some company named MMC having contact number [protected].
I contacted the company and they confirmed that they have my parcel and will deliver next day. Since then it's been 10 days I have not received any call or message from the courier and no on is answering the number provided.
I request you to kindly help me in this regards by either hastening my card delivery or let me collect the card from branch.
I am in real trouble as I need my card to do some emergent online payments.
Looking forward for your best customer service response.

.عزيزالعميل
، تم حظر بطاقة الصراف الآلي الخاصة بك. لأنك لم يكن لديك حتى الآن التحديث. إذا كنت تريد عمل بطاقة الصراف الآلي الخاصة بك بشكل صحيح ، فاتصل بهذا الرقم على الفور.
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This message came to my mobile

Dear Ma'am/Sir,
I am Jojo Basabe with iqama number [protected] and have a car loan from ANB.
I would like to raise a concern regarding my "accidental double payment".
I received my salary (from another bank) last November 1, 2018 and it was Thursday, and that day the payment for my car loan wasn't deducted.
Until came Monday November 5 I didn't received any notification that the bank deducted the amount of 945SAR in payment of my car loan.
Because of the fear of being penalized again of 100SR (happened few months ago due to delay of ONLY 6 days). So I went to a branch of ANB to pay my monthly due to avoid penalty and got a confirmation sms after the payment.

At that night I received an sms for the payment was deducted on November 4 (the sms was November 5) it means i was deducted November 4 and notified thru sms on November 5 in th evening.

Kindly advise how to make my payment thru ANB branch will be transferred for the payment of November 28 (next monthly payment).

Dear Sir,

I paid my company mobily elife bill using my credit card (Post date:03/07/2018 Value Date: 02/07/2018) but i paid to my personal account.Mobily is ready to refund the payment but they need the statment.So i took my credit card statement.But in statemnet it is not showing to which account i paid or any transaction details.Can you please give the detailed transaction details.

my account has been suspended or frozen since the 11th October 2018 because the bank needed an update for my Iqama ( ID ) which I already did on 11th September 2018. The bank sent me a message to update my file again on 10th October, so I went there and updated my file. They told me that my account will be activated soon. Until now, my account is not working. I went again to the bank to check and they sent an email to the administration explaining my problem but in vain.