Arab National Bank [ANB]
Reviews and Complaints

My name is Rodney Lupo. Iqama [protected]. I applied for credit card last February 14, 2018, until now I have not receive.I follow up ANB National Guard, they sent already.I called Aramex, they have not receive any shipment.The thing frustrates me, ANB deducted already 525 as annual fee which I have not receive my credit card.Please advice.
Mobile [protected]
Email: [protected]@yahoo.com

Dear sir,
I am customer of Al-Rahji bank on two 03/03/2018 at 11:22am i have with tried to withdraw cash from ANB ATM machine at " Chamber of Commerce" King Khalid st, dammam near Ryaan Mosque. I with drawn 1000 SAR. It was taken some time and on the ATM screen it's came your traction time is out and my card returned back I did not get money, but the 1000 SAR is deducted from my account. I spoke with customer representative of Al-Rahji, they told me that it will take 24 hours and your money you will get back. but no one called me back. Please sir solve my problem soon. The following details of my account.
Name : Sameullah Fajulullah
Card type: VISA
Card number is [protected]
TERM:3162
STAN : 096578
RRN: 002394

My contact number : +966-[protected]

Thank you.

My car KIA Sportage was under lease of arab national bank. I paid full payment of car and transfer fees and transfer car under my name before almost one year but till today I do not receive my second Key.

I make complain several times and also personally visit the anb auto lease division western branch Jeddah. According to branch executive car key in Riyadh Branch office and they are not sending the key.

Car details are below.

owner name-manankumar dilipkumar soni
registration no - knapc8113c7185603
plate no-tgb7060
car name - kia sportage

So please as soon as early provide my car key.
Mobile Num : [protected]

I have visited the bank thrice until date(5th Feb) Jeddah branch for my car transfer on lease i have two customers for lease transfer but the agent says that the bank have stopped this process until further notice its been almost a month now, kindly help me as i have to urgently go on exit let me know when will this process start back as i want to transfer my car ASAP

I have remitted amount of 5600 SAR to my friend account to India on 24 th January from Almarai CPP Alkharj . Actually he is on vacation and he assign to me send his money through my Iqama id. And now he informed me he didn't receive his money yet. Bank staff entered his A/C number 8 instead of 5.
Actual A/C no. is [protected]. How can I change the A/C number. Please help me

Dear team,
Yesterday [protected] I have paid my car installment of 938.61 for the month of January, and today I have received a message from the bank with 2months installments which is of 1787.28 I think.
Can you please explain how it comes?
It suppose to be one month's installment.
Kindly provide with the needful.
Photos are attached as ref that I have submitted installment online.
Thanks with Regards

I have problems paying my credit card on some online purchases because i cannot recieved a verification code. I called customer service last year even a year before or since the time i had this problem. The advised is to change my phone number, i cannot do that, my other contact details will be affected if i change my phone number. Hoping for your response or help regarding this matter. I'l send picture of what i recieved everytime i purchase using my anb credit card.

I have expiration date for credit card February 2018. When paying over phone it is not accepting the transcript giving message as wrong expiration date.
When calling customer service his reply that a new card is issued and the date on old card is nor valid any more and I have to wait for new card to use.
I did not receive the new card yet and I am out side KSA.
PHONE NUMBER [protected]
EMAIL [protected]@gmail.com

Dear Sir,

kindly note that slow and careless service from the ANB bank staff.

I request them to changed my Monthly payment due to I received my salary late on 7 of month and avoid the plenty.

on 27nov I provide them all the document as per the bank require unfortunately the bank staff lost my document and the pretending.

again on Dec-07 I submit all the document but till now there is no any action taken yet.

In this case I prefer to take my car I am not going to paid any plenty its all impact of bank staff careless work and lack of attention.

Good Day Sir,

My name is Joseph Solayao Masdo with iqama number [protected].I want to ask about the status of my request of transferring my car to Gary Kuumba Abdullah with iqama number [protected] for exit reason. We applied for transfer and filled up form last december 17 but until now no response from your side. I went 3x already in your branch in jeddah but they just give a number to call but this number always busy. Im begging you to please give action because I need to go exit this coming february. I am hoping for your favorable response.

regards,
Joseph Solayao Masdo
[protected]

Dear Sir,
I bought the car on leasing from ANB and i paid all dues. it was advised by the desk representative of ANB that you can collect your Car Istimara within two weeks. but now its more then 2 weeks & the bad thing that the branch officers are not even answering the phone calls. on the numbers [protected] & Jeddah Branch [protected]. Very upset due to this service of ANB.

I recharge my mobile using my atm card thru sadad services last december 24, 2017 and my account is deducted with 50 SAR but still the prepaid sawa I recharge is not yet in my mobile number. My record number is 7057 and ky Bill Number is [protected]. Can you please check. Thank you. I also try to email your website but only they ask me to call your phone bankinh which is not helpful for me so please help me with this.

Dear Sir/Madam
I would like to bring your attention regarding my account money returned to another bank account provided as per request. my iqama was expired and company did not renewed on time. I transfer to another company and provide a renewd iqama copy to customer service officer with all detail documents.
they informed I will get within 3 days my amount but not yet received.

I am looking for your valuable supportive assistance. I am loyal customer of ANB bank and looking for future better relation..

Regards,

Muhammad Azeem Iqbal
[protected]/[protected]

Dear ANB,
What your costomer service are so rudest? I'll try to call ton of times and keep me waiting for so long when someone pick up the phone .and when they here expatriates they hang up the phone. it happened today 30th of November 2017.
i want to refund my money back. and i will close my account on ANC because costomer service are very bad reputation. i hope you understand our situation.
You can rich me on my number
[protected]

Dear ANB representative
I am facing one issue regarding car leasing to transfer my car on my name. I have already completed my dues and now I just need to transfer the car on my name. Procedure was completed back in Dec-2016 and after that I was shifted to Jeddah on work assignment. Now I want to complete the transfer and need to know the procedure to complete it. I went to Al Nasim branch Riyadh KSA, and they said I need to confirm from Iqariya branch as my procedure is already delayed. Now I have discussed my case with Iqariya customer complaint center and they told me that all of my documents are with Iqariya branch and they call me.
I need support here to transfer as early as possible. Looking forward for your response, thanks

whenever I am using the credit card from ANB the merchant always sends a message saying "Unfortunately we have not been able to confirm the Verification Code that was sent to your mobile. Therefore, this transaction will be denied.

You can update your mobile number by visiting any ANB Branch"

I used it to recharge my STC internet package online.

But I have the correct mobile number.I am able to login and out of my ac with help of my mobile number.
Befor this also I tried to pay NESMA airlines and got the same message.Why does this credit card not work?

I bought the car on leasing from ANB in 2013 and paid all the money on 19 September 2017. But until today i.e 15.10.2017, I did not receive my Istimara.
They told me Istimara will come within 2 weeks but now almost 4 weeks have gone. Whenever, I visit Al Safa Jeddah branch, they don't tell me anything. Their behaviour is very bad as I am begging something from them. They say, come when you receive Maroor message. Secondly, no body is picking the phone call for complaint. I feel very sorry to say that due to ANB Customer Care, next time I will lease car from some other bank and not from ANB. Also I will not recommend ANB auto lease to any body else.

I left Saudi Arabia 2.5 years ago and my credit card debt was settled by my company from my final payout and my account was closed. Now I have been notified by the ANB lawyer that the amount was paid late and for 2.5 years interest has been accruing and I now owe many thousands of riyals. The amount paid by my employer was the exact amount outstanding and I had not used my credit card for several months beforehand. I don't know who is at fault for not paying immediately, or whether the payment was processed later, but in any case how can I be held responsible for that? Also why did no one contact me until now? The lawyer also advised me that I will be blacklisted from all gulf countries. All I am asking is to see the statement from that time but I have been told I have to pay 5000 riyals just to get a statement. Surely I'm not expected to pay without seeing proof of what was paid and what is owed? Please help!

Dear,
To note that I made an early settlement of my personal loan at ANB,
I have discussed the consequence and the procedure of early settlement with the ANB employee in charge of my account, I was surprised and disappointed to see that the bank charged me for the early settlement charges (1499SR ) and the coming 13 Months of interest, after several attempts, only negative feedback was received knowing that the loan contract is clear and gives me the right to claim back the interest related to the non current year .
my ID # is [protected], Loan # 7857859 and a platinum customer .
I wouldn't like to go into a case with SAMA and destroy my long history with ANB .
Thank you and Best regards

dear Sir,
13 Sep. 2017, 7.20 to 7.25 am incident happend . i deposited my amount 10, 000 Saudi Riyals in ANB Machine but no received the deposit receipt there was appear error on machine after ATM card come outside. i anxiety after i enter card again but no showing deposit amount. Bank was opening 9.30am so i come again and make complaint to staff they said call now from atm phone. so i complaint from ATM phone that person write my complaint at my name Yousaf Naseem and said me after 24 hours i will receive deposit amount but after 24 hours again i call again at 14 sep. 2017 1.37 pm but no find any response i call again at 10.37 pm after ANB Representative said me call after 48 hours finished i call again 15 Sep.2017 1.33 pm but no response. Please sir im waiting for your valid response. im being anxiety because time is passing quickly and going to be late this issue. ANB ATM Machine no. 3312 at location Rakkah Branch City . Khobar City.