Arby's
Reviews and Complaints

worse fastfood store in town the food is not cooked properly an the manager deals drugs in the parking lot an goes through withdraws in the store ive seen her motiple times deal and take drugs in and out the store it really makes you all have a bad name her attitude torward people in general is very unexceptable somthing needs to b done about this my cousin went for a job interview an beause the fact the corprete manager made her fire her boyfiend she took it out on my cousin an told her she didnt feel like talking to anyone and that they wasnt hiring when she left an told her mom about it Terri Goodpastor was sitting in the car smoking a Joint an said to the employee to tell her she doesnt feel like talking to anyone. The mom was very mad an called the General manager and nothing was done about it she has also wrongfully terminated an employee for tattoos but there is nothing in the hand book stating anything about tattoos. the boys sleeves were misplaced while he was on his vacation when he returned the week after i was present in the store an watched this woman (Terri Goodpastor) curse an scream at him about not having his sleeves making him where band-aids up an down his arms. a costomer approched him an asked him what happened the employee stated because of my tattoos i am forced to cover them in Band-aids after the woman walked out not bothering to get anything Terri started to curse an yell at him while on front line the Dre looked back at her an said Shhhhhh! this was in my opinion the best thing to do because a human can on be talked down upon so much after this happen she told him to get the hell out everyone in the store was in shock. its amazes me how she can always talk an mistreat people like that an still have a job when i stoped Dre an told him somthing should be down about her he told me that she thinks she is untouchable well thats why i want to see what you all can do about this i am a daily customer at Arbys well i WAS a daily customer but ive had it enough is enough an there there is nothing good about that store while that woman runs it

sincerly, a concered customer

I have been to this restaurant several times and the service and cleanliness was outstanding. Tonight I went here and the place was full of garbage on the floors and counters. The person that waited on me eventually went to the dining area and was breifly cleaning. Twice this man was returning to the area behind the counter and not once but twice jumped up on the front counter with his shoes on and landed behind the counter, rather than go around and use the door. The date was [protected] the store was #7862 the person who did this is named Ian my order number was #168. If you were to watch the video tape at 7:53PM you would see this shortly afterward. I will most likely never visit Arby's again. [protected]@yahoo.com

May 31, 2011 I visited Arbys to purchase dinner for my family using a coupon that was for 4 regular roast beef sandwiches for $5. Which you could purchase up to 20 in multiples of 4. So I purchased 16. The cashies took my money and as my order was being made the manager came out and said she would not honor the coupon. She said it pisses her off that Arbys sends out coupons so that they can loose money. She then told me that she would let me have one set of 4/$5. I told her that would not feed my family and she said "Too bad, I guess you will have to go somewhere else." She is so worried about loosing money over coupons, not thinking how much money she is going to loose by not accepting those coupons and telling people to go elsewhere. I will never go there to eat again. And considering that is the only Arbys with in 80 miles I guess I will not be eating at Arbys ever again. But I guess loosing one customer out of a billion is no big deal.

My grandson was eating a ham and cheesse sandwich when he began to choke. He kept trying to cough whatever out and upon investigating there was a long stringy piece of plastic caught in his throat that had been in the sandwich. A finger sweep in the mouth was able to hook it and pull it out.

I went into Arbys #0933, Indianapolis, In and the mangament staff was horrible! I came in with my children ordered and sat down. All was well, until i heard laughing and foul language from the back. I assume it was some highschool kids, and kept eating. Our order was wrong so i had to take it up to the counter. That manager on duty turned out to be my foul mouth laughing highschool employee. This AMANDA did not seem to have time for me while i watched her talk. And then when she listened to my complaint she seemed annoyed. She turns around and gets on her phone TEXTING! while i continued to waite for my correct order. i was shocked Mostly because this behavoir was from the Managment itself the younger employees around her seemed to have more sense. You need more responsible managment.

I went to Arbys this morning at 6:00am. i was told to wait a minute. mind you there was no cars ahed of me. The person never got back to me . I left after 6 minute. I will not be returning.The Arbys i am referring to is locate in Hobart IN. It's like he didn't even care that he had a customers at the drive thru. it state that this is a 24 hour restaurant you can't prove that by me. you have just lost a good customers. i know you probaly don't care either.

Went through the drive thru for a meal. I ordered 2 buffalo chicken sandwiches, and loaded potatoes and pulled up to the window I realized that the person working the drive thru was also working the front counter. When he asked how I was doing I said irritable because you have one person working the window and the front counter and he shoved my food in my hand after I had gave him the money and he said well here you have a free meal and threw my money back at me when I tried pull off so I could pay for the meal.

I took my Family to the Arby's at 5899 N. Main St. in Dayton Ohio to get their special on the Arby's Jr. deluxe sandwich that was advertised on TV for .99 cents. I ordered 10 of the sandwiches which should have came out to $9.90, but when I went to pay for the order, it came to a total of close to $20.00, I asked the cashier how could it come to that much when it should have been under $10.00 according to the advertisement I seen on the Television, the cashier replied that the sandwich was not .99 it was the price that she had rung it up as. I went to other Arby' stores and they told me that the Jr. deluxe was only .99. I feel that if a item is advertised on Tv or other media sources that the price should be the same at all locations that is part of that company. I feel that I was ripped off at that location, and that I should be compensated for the mistake that was made by the cashier and that should have been corrected by the Manager that was on duty at that time. So if this happens to you, refuse to pay the higher price.

Italian sub sandwich was rancid. I believe the cheese or the sauce was rotten. The smell was atrocious. I tried reporting this to the store but they never answered. Nice.

My husband had some friends over helping him work on his truck. I was in charge of lunch. I went to Arby’s in Guthrie, Oklahoma. I ordered 10 Jr Cheddar Melts & 2 ½ gallons of sweet tea. When the man taking my order gave me my total, I couldn’t understand him but I knew the amount shouldn’t be more than $20. When I got to the window, the lady told me my total was $19.63. I thought that sounded high, but I gave her a $20 bill. I was given $.37 in change. Then she gave me my tea & food, and my receipt was attached to the bag. I pulled off because there were other cars behind me and I didn’t want to make them wait. Before I left the parking lot, I got the receipt off the bag & saw that my total was actually only $16.63. I figured they made an honest mistake so I pulled in the front of the store & went inside to get the rest of my change. I explained my situation to the manager & she left with my receipt. She was gone for quite a while & I saw her in the back counting down the drawer. Finally she came back & told me that the drawer was only off by $.03 so she would not give me my change back. She talked to me like I was lying, like she believed that I was trying to scam Arby’s out of $3.00. That is ridiculous, and I will not be returning. I have talked to my friends & family already & told them of my experience. Some of them have told me that they will also not be returning. I wouldn’t have even been this angry, except the manager spoke to me like I was a liar or a thief. I’m not saying the woman overcharged me on purpose, but perhaps she charged me for someone else’s order. Or maybe she stuck the extra $3 in her pocket. $3 from every few customers would add up to quite nice sum at the end of the night. I am very upset. I go to Arby’s at least once a week and usually twice or three times a week. Usually our orders are a lot bigger than $20 because when we have people over, everyone likes Arby’s, it’s close to our house, it’s fast, it tastes good (usually), and it’s a pretty good deal, until you get overcharged.

I drove threw the window two nights ago and purchased three medium roast sandwiches with swiss cheese and when I got home the sandwiches were covered with this bad tasting yellow cheese sauce. I was really upset, this was our dinner. What really makes me mad is that I asked the manager that was running the drive- thru window if my sandwiches had swiss cheese on them and he assured me that they were perfect. Also, I got three shakes that were not even frozen! I don't appreciate going to a fast food restaurant and spending almost $20 and not getting the food that I ordered. I called the restaurant back and all they said was they were sorry. Sorry does not get it when my dinner was ruined.

What? I guess Arby's decided to change the totally awesome bread on the french dip? Whats up with that! Now it is nothing but a dollar menu item, the new bread is just a hot dog bun... Bad move. I called the branch and they agreed with me, however I guess this is a Arby"s move and all the locations are going to go this CRAPPY bun. This will be the end to what was a Great sandwich, I'm sorry to say I WONT BUY THIS AGAIN UNLESS THEY FIX IT!

The Supervisor Jamie L. Gaston, enjoys mistreating employees.
Manager won't stop her.
"The store Manager will tell you. Well poor Jamie, is having a bad day at home. So she always take it out on all the young employees".
Jamie love to barrier the young employee's and sucker them out of pay checks.
One or two weeks later, the evil comes out of Jamie Gaston. She well start by writing them up "Final Written Warning" or firing them. Jamie won't stop the Harassment or barriers until they quit their jobs.

Why is Jamie Gaston, any untouchable and a unacceptable Supervisor?

Within 2010, 7-young employee's quit their job's at the Lincoln Park, MI Arby's because of Jamie L. Gaston Harassment.

The Supervisor Jamie L. Gaston, enjoys mistreating employees. Manager won't stop her.
"The store Manager will tell you. Well Jamie, is having a bad day at home and she'll always take it out on all the employees".

This is the terrible problem about Jamie Gaston, she'll invitation you for a 2 or 3 day weekend, to her cabin in Jackson MI. Jamie will make such that you send your money on the beer for her weekend (the young are sucker out of $60.00 to $80.00).
One or two weeks later, Jamie Gaston, well start writing you up "Final Written Warning" or firing you.

Why is Jamie Gaston, any untouchable and a unacceptable Supervisor?
Why cann't she be fired?

The problem is management allowing a loyal manager with 25 years to leave the company. The problem is this manager would like to have her two days off in the middle of the week. Most Companies that are open 7 days a week would be glad to have management work weekends. But not Miss Diane, she wants to split her days and not allow her Thursday off. If I were Mr. Bowling there would be changes and Miss Diane and Mr Taylor would be leaving Arbys in search of a new job perhaps as a prison guard. Where they could harass misfits, thats where they should be.

it's really bad when you have been working for a year and still only make 7.25 that is what i was making when i started there
i would like for you to take notice of this
this is the only fast food restaurant that don't give raises

beware of this arby's and do not go or go at your own risk--there is an angry psychotic crazy black ### who works there.. she is like the devil or worse...all she does is abuse customers, treats them with cruelty, yells at them refuses to serve them or lies to them...the arby's in okeechobee, fl is infested with a whackjob and very evil malicious black lady and you as a customer arent even able to get or order food, because she yells at people, harasses people, refuses them service or lies to them...this woman is like a devil--she has no soul and a very sick evil person you cant imagine..so mean and obnoxious...if you aer ever by any chance in okeechobee, florida, do not make the mistake of attempting to go to the arby's restaurant there. Years ago, I was visiting friends, and decided to stop by arby's. My experience was nothing short of a nightmare. I encountered one of the nastiest meanest people you can ever encounter at the drive thru- a rude black malicious sociopath female--one of those really crazy mean angry women who is taking her anger out on everyone...why are these incompetent, ###ed low life animals like this person even working with customers, when they are blatant malicious and just the worst people you can ever encounter. She was so rude to me, treated me very badly...when I tried ordering at the window, she claimed I was speaking softly, or something to that extent, she also claimed i was intentionally talking low..huh?..and said to not try to pull one over on her or something to that extent...it was absurd and out there. then began yelling at me and refused to serve me..coldly, bluntly, and for no reason...I was shocked and said but I would like to order? wtf? she refused and shunned me away from the place...this nasty filthy sub human roach is abusing people so cruelly for no reason and getting away with it. This thing is an obvious psychopath, evil rude crude insect, and shouldnt' be some kind of a manager of any establishment or working at any drive thru. The weird thing about this city is that I've noticed in a few other places--black female managers- all very rude, blunt mean people with no customer service skills working at restaurants, who like to treat non-black customers with contempt and hatred, especially other minorities...this has nothing to do with race or color, but why are these mean people who obviously are crazy spiteful mean have no social skills, managers of these places and working with the general public? It seems they are playing some card backwards and using their positions to abuse people for no reason and assert their authority over others...but no one has been as bad as this worthless piece of garbage cretin who works at this arby's...so years later, I recently was in the town again and decided to go to arby's. I was hoping that maybe after many years, the abusive monster that worked there was hopefully long gone and some normal civil decent actual human was in her place..but that wasn't the case at all. I drove to the intercom and heard a very nasty "WHAT DO U WANT TO ORDER"...then it went silent. then no one came back...so i decided to pull up..of course...it was the obnoxious psychopath once again, many years later- what are the chances...she gave me a mean look again of coures why wouldn't the wretched thing...then i asked her how much their turkey sandwich was, again scared of what was going to occur...then she repeated so rudely "WE DONT HAVE TURKEY"...i asked her again...do u mean u ever have it or u ran out? she repeated it again then began yelling at me saying "IF I SAY WE DONT HAVE TURKEY WE DONT HAVE IT"! you wont meet anyone as rude as this piece of [censored] ever...this hideous fat nutjob has no social skills, no manners, is only mean...and treats customers with hate and disrespect...even encountering her is traumatic for anyone...i said to her...why do you have such an attitude...you're really rude? then she began throwing a bigger tantrum yelling screaming insulting me and telling i need to go back to.. i think she siad haiti, yet im not african american...i find it odd that some psychopathic crazy loon who manages a restaurant is treating customers like doormats...is bipolar rude crazy mean as hell then tells people go to back to haiti or some country...it seems that in order to be a manager at a restaurant in this city you have to be a malicious evil black woman who has no skills or abilities and gets off on abusing other customers or people... especially at this arby's where there are no other employees just this sub human cockroach who is dictatorially abusing people, refusing to serve them for no reason and running them out of the place...this is cruel behavior on their part and this should not be happening. I'm also sure she was lying about them having no turkey, as anything that monster does is evil, a lie wrong or soulless...and is not a person to be trusted...hey arby's owners, i hope you are reading this and do something about this malicious wench of a monster...sorry about the descriptive words, but no one should be able to treat people so badly and get away with it, and constantly do it to customers with no restraint- people like this person shouldnt be working there or dealing with people, there are far more competent people on this planet not angry nutcases who can work at fast food establishments and do a decent job and not refuse service or torment customers...
..do not go to this arby's at any cost, or even take your children there...there is a dangerous malicious animal, psychotic b*** working there who attacks anyone trying to order food at the place...and once again managers...and owners, no customer who goes to your restaurant deserves to or should ever endure having to deal with this dangerous mean evil thing that works there...or be subjected to that kind of abuse...