Arby's
Reviews and Complaints

quit exxagerating you idiot!Its advertisement [censored]!if u dont like it go somewhere else!

If you ask me to take a survey, fine, don't send me to an ad service who wants my opinion on things I don't care about. They'll probably sell my E address and I'll have my mailbox filled with more junk.
Thanks.

I was able to navigate the website just fine. My friend, however, tried to do the survey on my computer just after I finished mine and couldn't. They only allow one customer survey per month - must be they recognize my cookies or something and automatically cancels out the survey. Jerks! She'll have to call the number for her survey or use someone else's computer.

I was unable to access the website to get my free roast beef sandwich. I hope that Arbys gets there website fixed soon so people can get what Arbys has to offer. Good luck!

I was unable to get into the survey, why is that? Has this site been closed down? Thank you for your time. Lou

I had no plablems with the survey site at all, only took 1 minute of my time for a free roast beef, It was worh it.

google it

don't know why arby's wants to offer something free when they know that you can't access it, sounds about right thou, as high priced as they are you should get something free every now and then. WHAT A RIP OFF!

a free sandwich is not worth the 'run around' on this website. Its apparent that they have ways of knowing you are accessing, and it provides the numbers but eliminates the need to provide a free sandwich. Won't keep receipt to go through this chaos again.
Goodbye to Arby's.

last time I tried to use your susrvey, even I could get my free sandwich. Today even my computer savy son coould not figure it out. your new survey page sucks.

Don't forget to ring the bell and smile with abandon.

no access to the survey site, kinda goes in circles

WENT TO ARBYS TO EAT Order aruben sandwich.SEEN THAT THE BREAD WAS NOT TOASTED.ASKED NICE LY TO HAVE IT TOASTED THEY LOOKEDAT US WITH A DIRTY LOOK.FINALLY A MANGER CAME OVER TOOK THE SANDWICH AND THREW IT OUT.MY MOTHER ASK THEM WHY THEY COULDNT GIVE HER NEW BREAD IN STEAD OF WASTEING FOOD.HE WAS VERY RUDE !ASK HIM FOR A REFUND.HE DID THAT .BUT WILLNOT RTURN TOO ARBY AGAIN EVEN AFTER GIONG THERE FOR OVER25 YEARS .VERY UPSET! THE MANGER SHOULD BE FIRED FOR TREATING PEOPLE THIS WAY!

i have been to the arbys in radcilff ky store 1003 a few times and all my visits have been at night there is always 3 people working the manger and 2 other employees and everytime i go i get wonderful service from the young lady who is always working her butt off to run the drive thur and front counter and the young men who are always in the back workin hard to get all the sandwitches made but then there is always that one manger that is outside on the phone or hanging with his friends i have seen both happen when i have been there i just dont understand why he is a manger if he is not helping his crew or anything i personally dont think that he is a very good manger i love he food at arbys and i will always come back it just makes me mad that the 2 people CREW MEMBERS are running the store and doing a pretty good job at it

Stopped at our local Arby's over the weekend for dinner. Paid an outrageous price for 6 sandwiches, 3 of which were from the dollar menu. Cold roast beef, unmelted cheese, curly fries cold and not even full container, milk shake was like drinking chocolate milk. I will never go back to Arby's.NEVER!

bROOKVILLE, pA.

I WENT TO ARBYS [protected] YOU NEED A MANAGER B/C HE IS JUST RUDE. I WAS TOLD THAT IF I HAVE A PROBLEM THERE IS A TELEPHONE# OUTSIDE THE FRONT DOOR. YOUR SERVICE THIS TERRIBLE. I USE TO EAT THERE WITHMY IN-LAWS AT DINNER BUT I WOULD NOT TAKE THEM THERE. PLS CHECK B/C HE WAS RUDE AND THAT NICE. THANK YOU

I eat at the Arbys here in Greenville quite often. I have four times ordered a Rueben with extra saurkraut. When I got my sandwich it had no saurkraut at all three times. I today went to the Lowel Arby's and ate inside and ordered a rueben with extra saurkraut I again had none on the sandwich. I know this sounds minor to you but when I am looking forward to this sandwich, which is good by the way, and I am going down the road and it isn't what I ordered it is frustrating. Just had enough with it happening the forth time today. Thanks for listening.

I hate being overcharged...even if it's only a tiny amount. It's not fair. It's MY money. My husband had some friends over helping him work on his truck. I was in charge of lunch. I went to Arby’s in Guthrie, Oklahoma. Iordered 10 Jr Cheddar Melts & 2 ½ gallons of sweet tea. When the man taking my order gave me my total, I couldn’t understand him but I knew the amount shouldn’t be more than $20. When I got to the window, the lady told me my total was $19.63. I thought that sounded high, but I gave her a $20 bill. I was given $.37 in change. Then she gave me my tea & food, and my receipt was attached to the bag. I pulled off because there were other cars behind me and I didn’t want to make them wait. Before I left the parking lot, I got the receipt off the bag & saw that my total was actually only $16.63. I figured they made an honest mistake so I pulled in the front of the store & went inside to get the rest of my change. I explained my situation to the manager & she left with my receipt. She was gone for quite a while & I saw her in the back counting down the drawer. Finally she came back & told me that the drawer was only off by $.03 so she would not give me my change back. She talked to me like I was lying, like she believed that I was trying to scam Arby’s out of $3.00. That is ridiculous, and I will not be returning. I have talked to my friends & family already & told them of my experience. Some of them have told me that they will also not be returning. I wouldn’t have even been this angry, except the manager spoke to me like I was a liar or a thief. I’m not saying the woman overcharged me on purpose, but perhaps she charged me for someone else’s order. Or maybe she stuck the extra $3 in her pocket. $3 from every few customers would add up to quite nice sum at the end of the night. I am very upset. I go to Arby’s at least once a week and usually twice or three times a week. Usually our orders are a lot bigger than $20 because when we have people over, everyone likes Arby’s, it’s close to our house, it’s fast, it tastes good (usually), and it’s a pretty good deal, until you get overcharged.

I stopped by arbys and went thru the drive-thru. Upon arriving at the menu board I did not see the $1 menu, for which I was sure that the jr. roast beef would be on.
However when I went to place the order for 2 jr roast beef and a small soft drink, I was given a total of $6.89. I couldn't believe the amt and ask the order taker to repeat the amt and when she gave the amt to me, i ask her if she had gotten my order wrong, and repeated it. I was told by her that it was correct and the amt. was also correct. So since their was several other restaurants nearby I cancelled the order and proceeded to them.
Several days later(3 days) I returned to the restaurant and ordered inside using coupsons. When I arrived I looked at the inside menu board to find the $1 menu, and their was the jr. roast beef.
At that time I also found out that the $1 menu was in effect the previous time I was there. Where this particular arbys got the total of $6.89 is beyond me, it should have been more like $3.80.
I recommend doing the math before you hand you money over and always make sure your order is correct. This is only one instance that I was overcharged for something along with being short and item also.

I don't know how much meat is "supposed" to go on a Roast Beef Doubler, but I am fairly certain that there's more of it on a regular roast beef sandwich.

Disgusting bread, not enough meat, and the picture on the sign showed cheese. There was none.

Not my first problem with Arby's.

Totally agree... those "sandwiches" are really lacking. Nothing like the picture. Not to mention the bun was dried out, and you could barely taste the meat. Never buy those, unless you're in the mood for a light snack of bread.

i went to my local arbys. i saw the new sandwich angus beef and i thought i would try it. i ordered especially after seeing the pictures. it looked awesome. well i ordered one and to my dismay it did not look anything like the pictures. i said something to the manager and he said i will take care of it.

i was wondering if this kind of advertising is your way of doing business? or is it this restaurant. we are usually happy with our food.

5/9/2011 7:47:54 a.m. I stopped in this Loves truck-stop and fueled, it had an Arby's so I decided to grab something to go, so looking at their menu board I noticed the chicken and bisquit sandwich, and by the picture looked delicious. So I ordered two sandwiches. Left the truckstop, got on the highway opened up a sandwich and what a big disappointment. Nothing at all like the pictures advertising this sandwich. The so called chicken was I doubt 1/16th of an inch thick, a lot more breading than chicken. Also looked nothing at all like the chicken strip in the picture. Buyers beware, you will do better just to buy a bisquit, it will be a lot cheaper and you won't be disappointed by Arby's false advertisements.

My husband and I both tried your new Roast Burgers (bacon cheddar) and your potato bites. We were very disappointed. The Roast Burgers had very little meat. We also had mozzarelli sticks and potato bites. Both had the same coating, which was changed from the original recipe. The bites were inedible, even when dipped. We definitely will not be eating these items again although we are frequent diners in your restaurants. Don't change things if you expect people to continue patronizing your establishments.

I went to arbys on the evening on Feb 19th 2009 thru the drive thru window. I specificly asked for the sauce that goes with the new southwestern eggrolls sauce. I didnt recieve it. We ordered 2 med strawberry shakes and they were out of it. THIS IS THE 2nd TIME THAT THE HAVE BEEN OUT OF STRAWBERRY SHAKES... The curly fries were cold. We only live 1.6 miles from the restaurant the fries cant get that cold in that short of period. We eat at arbys atleast 8 to 10 times a month there. We spent 23.66 on dinner tonight. I am very disappointed in the quality of the food and the service this evening.

This doesnt mean that we will not ever eat there again. I guess my point is, that it seemed like they didnt make the to listen when we were ordering our food. The store was not busy, we spend alot of money there each month.

i was down by point loma a couple days ago and i stopped by to get a roast beef sandwhich and i had asked for 3 arbys sauce packets and i think it was the general manager who told me only one per sandwhich and i didn't like that and i also didn't like way she would snap her fingers to the other employees and tell them some mean stuff

hade a coupond and they would not honer it saying they had fruld couponds out there and there not takeng none can't they tell it was a newpaper ad and not make me feel as i forged it for only 5 arby melts for 5.00 and make me fell like a crook in sted i paid 12.39 due to not enough time to some where else, guess next time i will know better

I used to get ham and cheese sandwiches at arbys and there was alot of ham on them . Since they started the 5 for 6.95 the ham is very little. I got my sandwich and opened the wrapper and all I seen was a bun, I lifted the top of the bun and found a small circle of ham in the middle and I said something to the girl at the window and she said oh well this is all you get, it is pre measured by arbys. This is a disgrace that you pay that kind of money for a sandwich and get bread...things are tough out here and people are only eating out maybe once a week and this is what you get. I want my moneys worth ...

My family and I went into arbys to have a late lunch. The help was rude...our order was wrong. There was four teenagers in charge and no adult in site. They were nasty cuz we said our order was wrong. When finding a table...they were such a mess. Food all over and the only tables that were clean had the chairs still up from the night before...this was 3 in the afternoon. And to make it worse...when eatting with my 8 and 3 year old...we listened to the staffs conversation about how wild a party got the night before and how "drunk and ###ed" everyone acted...i will never set foot in that arbys again.

I purchased a turkey ranch market fresh sandwich, a small curly fry and a small diet pepsi.The fries were cold and had a pepper taste right away when I ate the frys on the way home, When I got home and tried to eat the sandwich it also was too peppery and dripping with ranch dressing.I finally just threw it away after wasting that money for a dinner meal.I am not happy with Arby's at all this time after I had eaten there many times inside the store.

im just upset that you would stop serving the chicken salad sandwich...uuggghhhhhhh, , , , , , , why?

would love to say that my server was tina mitchell, and she was so sweet about it, shes very professional and very helpful.

sincerely,
beverly huggins

LOL< take your complaints to management, they'lll replace your order. But anyways, I agree with Shane, Its hard to say that management should let them work because thats a hazard or a bunch of different levels but, to just turn them away was wrong. I think they should have atleast been given a meal or told to fill out an application and have the management work with them towards possibly sttarting a Job. Its hard to say if these people were honest or not and letting them in the back could have given them oppurtunity to do God only knows what. I would have atleast payed for them to have a meal, it makes me sick to thinnk that even here in America, people are starving to death...

I was at arby's yesterday, , , , , , , ticket number101 at 8:17 p.m.order number120101 arbys in brooklyn Center MN.
our order should have been for5 med roast beef with cheese
We got no cheese on our roast beef sandwiches.
I especially like the roast beef with swiss, , , but there was no swiss on any of our sandwiches.

Well maybe you would be happy if they let them in to make your food, also insurance would not allow it, if they got hurt I would be you would not be there next week when the food prices doubled to cover the cost. I work in food service and guess what we are in business to make money just like any company, may be if you opened up your checkbook or wallet and gave them money they would not have to beg.

Thats bc arbys is nasty and scummy. I live in Ohio and last week they served me up a band aid (a crusty nasty used one) in my arbys melt! yum huh? I say boycott them!

Barbecue? Blecch! My "beef" with this outfit is that they apparently dropped the Super Arby with lettuce and tomato. I was willing to go there for a (rather pricey) roast beef sandwich and nothing else really.. So tomatoes and lettuce are too expensive? Instead they're hawking turkey sandwiches. Who on earth goes to Arby's for turkey sandwiches? It is (or was) a roast beef outfit. NO junk on it, just roast beef, lettuce and tomato if you want it, and pay a little more. What's the big deal? Not everybody is on the down low.

Come to think of it, if they still had the Super Arby I really couldn't know because, like McDonalds, they scramble that menu up with all those idiotic other things they sell (that have nothing to do with roast beef) and all those "meal deals" which by the way was one of the reasons I never go to McDonalds anymore. I know what the heck I want and always order just what I want...a la carte, If I can't find the item and its price clearly on the menu, I walk - with my money in tow.

My whole family goes here for the burgers now thay are gone and have no reason to go here. Everymoneive talked to loved them

the lobby was a complete mess and it took the cashier 10 mins to come take our order. The person that was making food didnt have gloves on and stuck his hands in his pocket and messed with it and then made food. the cashier couldnt figure out how to ring in the sandwiches for good few mins.

I went to Arby's at 527 w. dixie ave. elizabethtown , ky 42701, store #00981. oct. 17th 2023, at 12;13'22 pm, the whole order was cold, the bun was stale, i pd. 9.49 for cold food, i will not be going to that Arby's again DT328-DT, EMPLOYEE Kylie, order id. AABE7LTWAJAR

Purchased my first Arby's cheesesteak sandwich on 10/21/2023 and was disappointed at what I received. The sandwich was 100% unlike your televised advertisement. I recommend to not advertise what you can't deliver.

James Kovars

cold more lettuce than chicken bun hard chicken burn unable to eat you cant call them to complain rend4420@att.net this is not good for your business my friends told me this and i could not believe it DT307

My son and i visited the Arby's in Grants Pass Oregon a week ago and we both ordered the cheese steak sandwich for the first and last time. Neither one of us were able to finish it due to the tastless goop which the sandwich had in it. THIS IS NOTHING LIKE THE COMMERCIAL!

Store manager is rude and treats her employees like crap. Some managers below her yell at other employees and belittle them. I’ve seen mice in the location. Most employees eat whatever they want when they want it but are rude when employees ask for breaks.

on 7/15/23 at 246 pm at store 5846 1530 may road Peru il 61301 I went through drive thru and girl waiting on us was very rude I felt like I did something wrong. was not friendly. had a look like she was very mad very poor service. i will not be going back to that store again

I got excited when I saw I could order 5 for $5.00 classic cheddar if I installed the app.

So I installed the app only to find out there must be a "qualifying order" of 5 at regular price.

Sunday 07/02/2023 at 7pm.

The total bill for a special was over $21.00

I hate being scammed so I went to Burger king and got a $14.27 meal for 2

Is this a large fry you dickholes? Can’t even see the [censored]ers in the container. Ordered a large specifically to have extra for the next day. Guess I’m eating air tomorrow. And you’re eating [censored] unless you rectify this.