Arby's
Reviews and Complaints

I have been to this Arby's store #7077, 5 times in two weeks. I stop on the way home from work and go through the drive through. 100% of the time my order is wrong. I have to turn around and wait back in line to get the item that was missed. I didn't complain the first 4 times that it happened, but I have had it and am now complaining. It's statistically impossible to have your order wrong 5 times in a row. Especially when different people are working the drive through, but it is happening at this store and needs to be addressed. The first time, my apple turnover was forgotten. The second time, they forgot my curly fries. The third time, they forgot my apple turnover again. The fourth time, they forgot 2 apple turnovers and the 5th time, which was tonight, they forgot my curly fries. I cannot tell you hoe frustrating it is when your order is not correct. Often times, I don't have time to go back and wait through the line. Of course, I will check the bag in the future, but it's not really my responsibility to check the accuracy of the order before I pull away. The staff should double check that they have the order right.

05/03/2013 My friend at work went to Arbys on Market Street to get us something for supper. The service was not good. We ordered to roast beef sandwiches and one roast beef and cheddar. He was given two roast beefs they forgot the roast beef and cheddar.Their excuse was they were new on the job.While he was there 3 other people walked out before getting waited because the service was bad. I myself probably won't go there anymore. Arbys is one of my favorite places to eat. Maybe the new people should be trained some more before waiting on customers. i usually don't complain about service when I go out to eat. The last couple of times I have went to this location the service was slow and waited for what seemed along time to get my food.

We went to Arby's to eat and we sat there in line for ten minutes waiting to get are order taken so I asked her if we can get are order taken and she rudely started yelling at me and my family which I have a seven month old right there saying she's got to get all these orders filled first but there was nobody in the drive thru and/or the restaurant either so I asked her what her name was, the store number, and how to make a complaint but she would not give me any information instead yelling at me and my family all the way till we drove away from the store something needs to be done over there it is ridiculous for someone to act like that in front of a seven month old.

I signed up for "Arby's Extras" on the Arby's website, and received in my inbox a coupon for a free Roast Beef Classic Sandwich. My wife & I went to the Arby's on Federal Rd in Danbury with the intention of using the coupon while ordering a meal. We ordered a Philly Combo, which includes a drink and a side, a Cravin' Chicken Sandwich, and an order of onion rings. I gave the cashier my coupon (which says "Free Classic Roast Beef Sandwich with the purchase of a small or larger sized drink"), but he would not honor it. He said that I must buy a drink, which indeed I HAD- I paid extra for the Philly Combo which includes a drink. He asked the manager if that was correct, and the manager agreed- I was not eligible for a free sandwich, despite paying for a soda (and a LOT of other items). It is a SCAM! I filed a complaint with Arby's, reference number 526183, but I doubt I'll hear from these scallywags.

I treated my family to Arby's tonight. We went through the drive through and purchased 3 philly sub meals. When we got home and started to eat, we couldn't. finish our sandwiches, they not only smelled bad, but tasted like they were taken out of the trash--that is they tasted spoiled. We through it away and the dog just finished off over $20 of food, I hope we don't get sick. If we do, they will here about it. Arby's--what the heck have you done?

I went to Arbys in Lagrange Ga and I received the worst customer service ever and I am a regular customer. Not only that my food was extra cold and I had to pay for sauce. After that terrible visit I have to think twice bout going back.

I went thru the drive thru and as I was pulling away I noticed I did not have my medium fries. I drove back around and waited in line over 5 minutes before getting to the window. When i showed my receipt and said I didn't get my fries, I was told "Yes you did because my manager checked your order himself. I handed her all the bags and asked her to show me where they were. She said - "every time you come through here, you say you're missing something". This is true - because every time I go there my oprder is always either wrong or incomplete. I asked her if she was calling me a liar and a thief. She gave me a look that verified this is what she meant. The manager came to the window and gave me my fries begrudgingly and the cashier said "This is the last time you will get something you say you didn't get."
In other words - THEY ARE THE THIEVES! They will take money but will not give you what you paid for and then accuse you of cheating. I had an order totalling nearly $30. I paid $1.99 for the medium fries they accused me of stealing. For anyone to even think such a thing - much less - say it - is inexcusable.
Then, by the time I got back w/ everyone's food - it was cold, greasy, lacking in meat and packed very sloppily. I want restitution for the food, my time and the humiliation I waqs caused by their accusation.
Who do I contact?

I went through the drive through at the Arbys on Vista Dr in West Des Moines one night. I ordered a meal which came up to $6.14, so i proceeded to pay with a $20 bill and a dime and nickel. The kid gave me my food and i didnt even think about it and went home. When i got there i realized that the kid had not givin me my change back, so i drove back to the store and let them know that i hadnt received my change. The kid proceeds to say “oh yeah i didnt give u your change” Sorry about that” I say no big deal i just want my money back thats all. The manager says i will have to count my drawer before i can hand any money out, which i reply thats fine i understand.

He comes back after about a half hour wait and tells me sorry i counted the drawer twice and my drawers not short, i cant do anything for u. Im like what? The kid just stood there and told u he didnt give me my change… He says u can call my boss if u want and i reply i dont want any problems, i simply want my change back so i can go home.

So the next day i call and ask for the manager, i explain the situation and the girl was real nice. She tells me she will call her boss and call me back. So she does and says her boss told her that the drawer wasnt off, once again there is nothing they can do for me! I was like, u dont have to do anything for me except give me my money back…thats all i want! I know its only $14 But its my $14 and i need it for gas to get back and forth to work this week. I dont feel as if im being unreasonable here do you?

Mgr Oliivia rude would not fix order to a combo after it was paid. Claimed she didn't understand what the cashier wanted her to do. Poor shift mgr skills didn't care about customer service.

I went threw the drive threw and ordered a sandwich, fries, and a drink. I paid for it, and than I received my food. Five to Ten minutes later I finally received my drink from the drive threw. I grabbed my drink from the top and placed it in the cup holder in my truck, and drove off. Once home which is only 3 miles down the road, I found dripping blood all over the bottom of the cup. After going back to the restaurant, and getting No where with the employees or manager I called another store and was directed to file a complaint online. after several days I was contacted by there district manager. I had 2 blood test and both where negative of anything. I than called there Insurance company and nothing happen afterwards. Still have the Picture of the cup that I would like to make public and see what they have to say about that. [protected]@yahoo.com

I have been to this Arby's location several times and every time I am there they NEVER have Cherry Turnovers. I have been there at different times of the day and they still do not have them. I am tired of trying to get something on their menu and being told, "Sorry but we are out of them at this time." If they are going to have them on their menu then they should have them available. They know how popular they are and therefore should have plenty of them on hand.

I was in the Arby's in Edinburgh, Indiana on December 17, 2011. We had two separate orders. My mama got her order correctly. I however did not get my order correctly I was missing my chicken sandwich it was only a dollar and some change, but that was not the point. When I called the store back a few minutes later I asked the associate why I did not get my sandwich she told me well it was not ready. I said well why didn't you tell us that before we drove away. She was quiet and I said hello do you have an answer and she told me well it was just not ready yet. So I was very upset even though it was just a sandwich it is the principle of the matter. The associate did not have to be rude, but she was and that was the problem. If she would have just told us that it was not ready yet then everything would have been fine.

I just would like to know that Arby's does not stand by customer service and them being treated in a way that is not necessary. The associate did not even apologize which is what I did not understand. I just hope this matter is taken care of as soon as possible.
THANKS

Ordered an Angus Cool Deli Sub, three times this fall they have gotten it wrong, either missing the veggies or give me a angus philly instead but today took the cake! drove all the way back to work sit at my desk to eat and open the sandwich and its meatless! how can you forget the meat! SERIOUSLY! no roast beef. Had to leave work to take it to them since they weren't answering there phone and there response was laughter and to make a new sandwich.. and my only compensation was an offer of a turn over.. seriously... you suck! So today begins my 1 year boycott of the Arbys chain! Huge disappointment!

Ordered a farmhouse salad with crispy chicken today at the drive through. When I got back to work I opened the bag and the salad had about half the amount of chicken as it usually does. There was also very little bacon and no carrots. I have been going to this arny's for a long time and this is the first time I have been disappointed. I called the number on my receipt to complain (Something I very rarely do) and they apologized and asked if I was in the area... I guess for me to come back to make it right. I did not have time to go back to make it right. It should have been right when it was handed to me. Not returning there for a very long time. They made now attempt to make it up to me on my next visit.

I signed up earlier in the year for Arby's internet coupons. They seem to emerge approximately every month. The problem is every Arby's restaurant I try to redeem the coupons in the Toronto region ie. Brampton & Toronto proper, state they do not honour any Arby's coupons at all! What is the point of printing off the monthly Arby's coupons & being told at their restaurant locations that they "do not honour any Arby's coupons"!

I tried their most recent on-line coupon for a free fries & soft drink with a buy of a "2 sandwiches for $5.00 deal", valid until Aug. 29th, 2010, and went to the Arby's location in Yorkdale Mall. I was told by the server they do not honour any Arby's coupons! What is incorrect with the company?

Why offer internet coupons none of their stores will honour in the Toronto region? I give up on Arby's coupons & Arby's in general!

They really piss me off & waste my time!

My son and not because he is my son is an assistant at the denver arby's. He makes 8.25 an hour. He has not had a raise in 2 years. They are frozen. He juggles a "high" manager and her "wishes" clock me out dop this do that...She is not there he goes when they call (She is out due to a car accident) he does not complain yet his possible raise is frozen if i had my way i would have all america boycott arby's i detest what you all stand for for gods sake wake up and smell the roses realize what a dedicated employee you have at the 16/73 store. Have i used his name no because i do not need to if you read this you will know who it is i absolutely loathe the day he leaves behind the wicked ways of that store has he fell in to their wicked ways? No but only by the grace of god he comes home telling me about what goes on the store has bad deficits why because of your stupidity you can not be that niave can you? Look at the gm closley she has only survived as long as she has because of the position her live in your company! And if you had one bit of sense you would know this and do what you may legally do and do a drug test on all unless you are afraid of the outcome!Deaf/dumb/blind/what is it with you all?