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CB Furniture Stores Ashley HomeStore Bait and switch scam on furniture
Ashley HomeStore

Ashley HomeStore review: Bait and switch scam on furniture

D
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1:38 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 24, 2022, I entered in to a Sales Contract with DSG dba AHS to purchase furniture. Before DSG dba AHS would enter into a Sales Contract, they ensured that I paid upfront. My Order # is [protected].

I made many calls to the store, store visits, sent pics and told them I want to reject the furniture, but they stated they will only repair or replace the broken furniture they sent me.

I went to the store on 5/25/2024 and delivered a letter demanding a full refund due to their “Bait & Switch Scam”. I walked out the store and was speaking to some of their customers and within an hour police showed up and told us they had been called to have us escorted off the property. They stated we were trespassing. The police stated this was not the first time they had been called for this same issue.

I am asking for a full refund of $1,788.75 for the broken and repaired furniture they delivered to my home. After delivering the furniture, and after closer inspection of the furniture after the deliverymen left, I found all kinds of issues such as broken mechanism under the table, cracked slats in the chairs, pieces of wood came off of the chair, the finish on the table top started coming off after about a month, and I have a nightstand that I bought to match a chest they delivered later, and they told me to come look at the chest before they unloaded it because they didn't think I would want it. It was obviously repaired. Since I already had the nightstand in my house, they will not even refund the money and take the furniture back "because it crossed my threshold", it all had issues. I was told by them since it crossed my threshold, it was mine and they would only replace this furniture with more broken and repaired furniture. Their mantra is: We do NOT refund.

I would not suggest anyone to buy from any of their stores!

Claimed loss: $1,788.75

Desired outcome: Full Refund

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The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Not honoring warranty
4
(opinions to this review)
 Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was
2
(opinions to this review)
 Purchased furniture - chair, love seat and sofa
1
(opinions to this review)
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