CB Furniture Stores Ashley HomeStore durablend leather sofa/recliner

Ashley HomeStore review: durablend leather sofa/recliner 11

Reviewer86478

Oct 04, 2015 1:41 pm EDT

Featured review

I bought a Blended Leather Sofa in July 2012 after a little more than a year it, the Blended Leather started coming up. I had the extra protection and called the company which told me I was not covered... So I felt that was the end of it.. in October 2015 I finally decided to call the store and ask has anyone else had this same issue. I was told YES.. many has called and complained about it, but the store was referring all customers to the Corporate Office, which was only giving some store credit. The Store Sales person said it was a Bad Sofa and they are telling customers about not buying it. So I have searched the Forums and Discussions about this incident and see that I am not alone. On this site of CA there are 4 complaints Daren of TX, Sure of OH, Christina of NM & Charles of TX. I think it s time now to see if we can find some others and see if we can start a Class Actions Lawsuit to refund our monies or replace it with a better product. I have paid with extra protection $2900+ and what a waste of Money.

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11 comments

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Patricia Allen Kostyo

1 comments

Patricia Allen Kostyo of US

Oct 26, 2015 6:46 pm EDT

I bought an Ashley queen durablend sofa 5 years ago. I have the same problem with my sofa as everyone else.! I liked ashley furniture because they always look so beautiful when you first purchase them, but fall apart shortly after. Both Ashley sofas look pretty worn after 4 years and it's just standard use . Never again will I buy another Ashley piece of furniture again.

RUBEN M. DIAZ

2 comments

RUBEN M. DIAZ of US

Nov 28, 2015 9:00 am EST

My name is Ruben, I would also like to add my complaint to the list .
I purchased a Dura blend couch and love seat as well and also peeling very badly.
I can't believe that nothing can be done to resolve this issue with Ashley Furniture. A companies reputation is at stake as well as hundreds of employees.
If the resolve is to sue then, Please add my name to this clas action lawsuit.
Fort Worth, Texas

Connie Dixon

1 comments

Connie Dixon of US

Dec 26, 2015 4:27 pm EST

Verified customer

I would love to add my name to the complaint too. I brought three pieces and ALL three have peeled.

LisaLewis

1 comments

LisaLewis of US

Nov 21, 2016 2:01 pm EST

Verified customer

I also bought a sectional sofa, it is a piece of crap. It feels like u are sitting on 2 x4's. I hate it. Was not the same as the one in the store. Please add me to the suit. Lisa Lewis

BruceJudy Bynum

1 comments

BruceJudy Bynum of US

Dec 03, 2016 8:56 pm EST

We bought an Ashley Signature Chaling Durablend sofa and loveseat in 2010. In less than two years the loveseat began to peel. We gave the set to our son and within the year, the sofa began to peel. Within 3 years, neither piece was usable, patches peeled off the back and seats with very little use. Ashley would do nothing. This is the worst furniture we have ever purchased in the 42 years of our marriage

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Kymm Watson

1 comments

Kymm Watson of US

Jan 01, 2017 6:43 pm EST

I too brought a really nice sofa and love seat. I didn't realize it was durablend until it started to peel several years later. I was so disappointed because it was a really good looking sofa and loveseat. I through it 4 years ago and really upset I have to buy a totally new set. Never again.

molliemom

1 comments

molliemom of US

Jan 09, 2017 7:25 am EST

I have also bought a leather durablend sectional and now have a spot on one of the backs that is pealing. We have had ours now for 5yrs. With the money you spend on furniture it should last longer then a couple of yrs The coushins stated breaking down. So I am rotating them all the time so you don't feel like you are sitting on the floor.

Jane Garner

1 comments

Jane Garner of US

Jan 10, 2017 9:48 am EST

Same problem with my love seat and couch. Padding in cushions settling to the point I can feel wood boards. Repair man has been to the house twice to replace peeling fake leather and add more padding. After several months furniture started peeling on replaced fabric and filling settling once again. Cheapest furniture I have ever owned, never again. Feel sick at the money spent.

Beverly Wilson

1 comments

Beverly Wilson of US

Feb 19, 2017 12:35 pm EST

I also purchased a sofa bed and recliner from Ashley. I never used the bed yet and the mattress still has the cover on it. I gave both pieces to my daughter for her new apartment and the leather on two of the cushions totally peeled off both cushions. The back of the recliner also has a spot that is peeling. Unfortunately my sofa and recliner was moved to my daughters in New Orleans and I had purchased it in Maryland. Ashley is obviously the worst furniture store and their products are cheap material, poor quality, and extremely overpriced. Has anyone been able to get their problems resolved with this company?

P Rao

1 comments

P Rao of US

Sep 02, 2017 5:33 pm EDT

Verified customer

I bought in 2012. 4 years later it is all peeled out. What to do?

David Broadley

1 comments

David Broadley of US

Dec 06, 2018 12:31 pm EST

Verified customer

I paid $219.99 in Sep 18, 2013 for a five year warranty on my then new leather couch, loveseat and chair. It was for a second home so very little use. Prior to the end of then warranty tears started in the head area of the sofa. I called and was told that the warranty did not cover wear and tear. They offered $100 towards in store purchases. What a scam. No more stuff from this outfit for me and most of my friends who I am informing of my problem!

Ashley HomeStore - peeling leather couch 211

Ashley HomeStore - Not honoring warranty 94

Ashley HomeStore - Cancel order 19

Ashley HomeStore - exchange or refund policy! 8

Ashley HomeStore - damaged furniture delivered! 26

Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3

Ashley HomeStore - terrible company 3

Resolved

Ashley HomeStore - Couch order # 0634950698 1

Ashley HomeStore - rude store manager

Ashley HomeStore - 3 bedroom sets for 30,000.00

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ecustomercare@ashleyfurniturehomestore.com

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1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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