CB Furniture Stores Ashley HomeStore My bedroom set

Ashley HomeStore review: My bedroom set

Rachel00 of New Port Richey, US

Oct 12, 2023 5:57 pm EDT

Verified customer

Featured review

I purchased a bed less than one year ago. I’m the only person that sleeps on it it’s practically coming apart. the headboard/footboard are loose and the bed squeaks. When you try to make an appointment, they send you to a third world country that you can’t understand anything they say nobody calls you back to let you know if they made an appointment for you until you called him back and then you have no choice when they come. They send out a person that told you you were supposed to disassemble the mattress and box spring but nobody told you that I’m only one person I’m 55 years old. I can’t pick the mattress and box spring up myself but they don’t seem to care because that’s my responsibility. I have no family. It is just me and my dogs are not much help. Then this guy is so afraid of dogs and he thinks I’m gonna leave my dog out in the garage in the Florida heat. I would put him out in my garage first so he left didn’t do a thing I missed a whole day at work and I still haven’t gotten anywhere. I try to make an appointment again I have to speak to somebody once again I can’t understand but yet I live in the United States I don’t get it so now I have a $3000 plus bedroom set in a bed that’s falling apart. My last bedroom set I bought 30 years ago from rooms to go it was still perfect when I got rid of it I guess I should’ve kept it because it lasted a whole lot longer than less than a year. Ashley is going to wait until my bed is out of warranty and then they’re going to screw me over and leave me with a bed that’s gonna fall apart because I’ll be out of warranty who would’ve thought I needed extended warranty for a bed they’re supposed to last but apparently not when there crap. I thought this was a reputable company, but apparently I was wrong. So if anyone actually reads these things, I would really appreciate some kind of response get it but I’m sure I won’t get one

Desired outcome: Fix or replace the bed before it goes out of warranty

Ashley HomeStore - peeling leather couch 211

Ashley HomeStore - Not honoring warranty 94

Ashley HomeStore - Cancel order 19

Ashley HomeStore - exchange or refund policy! 8

Ashley HomeStore - damaged furniture delivered! 26

Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3

Ashley HomeStore - terrible company 3

Resolved

Ashley HomeStore - Couch order # 0634950698 1

Ashley HomeStore - rude store manager

Ashley HomeStore - 3 bedroom sets for 30,000.00

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Ashley HomeStore phone numbers

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