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CB Furniture Stores Ashley HomeStore My bedroom set
Ashley HomeStore

Ashley HomeStore review: My bedroom set

R
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5:57 pm EDT
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I purchased a bed less than one year ago. I’m the only person that sleeps on it it’s practically coming apart. the headboard/footboard are loose and the bed squeaks. When you try to make an appointment, they send you to a third world country that you can’t understand anything they say nobody calls you back to let you know if they made an appointment for you until you called him back and then you have no choice when they come. They send out a person that told you you were supposed to disassemble the mattress and box spring but nobody told you that I’m only one person I’m 55 years old. I can’t pick the mattress and box spring up myself but they don’t seem to care because that’s my responsibility. I have no family. It is just me and my dogs are not much help. Then this guy is so afraid of dogs and he thinks I’m gonna leave my dog out in the garage in the Florida heat. I would put him out in my garage first so he left didn’t do a thing I missed a whole day at work and I still haven’t gotten anywhere. I try to make an appointment again I have to speak to somebody once again I can’t understand but yet I live in the United States I don’t get it so now I have a $3000 plus bedroom set in a bed that’s falling apart. My last bedroom set I bought 30 years ago from rooms to go it was still perfect when I got rid of it I guess I should’ve kept it because it lasted a whole lot longer than less than a year. Ashley is going to wait until my bed is out of warranty and then they’re going to screw me over and leave me with a bed that’s gonna fall apart because I’ll be out of warranty who would’ve thought I needed extended warranty for a bed they’re supposed to last but apparently not when there crap. I thought this was a reputable company, but apparently I was wrong. So if anyone actually reads these things, I would really appreciate some kind of response get it but I’m sure I won’t get one

Desired outcome: Fix or replace the bed before it goes out of warranty

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Not honoring warranty
4
(opinions to this review)
 Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was
2
(opinions to this review)
 Purchased furniture - chair, love seat and sofa
1
(opinions to this review)
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