Menu
For Business Write a review File a complaint
CB Furniture Stores Ashley HomeStore I strongly recommend not to buy from ashley furniture
Ashley HomeStore

Ashley HomeStore review: I strongly recommend not to buy from ashley furniture 17

S
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a leather sofa on 7/4/2006, it was delivered on 7/22/2006. When I first sat on it, it wasn't as comfortable as I thought it would be - It certainly felt different from the display one. But more than that, I felt really uncomfortable of the leather smell. I started having headache and nausea when I sat on the sofa. I felt sick all day, and had to take anvil. I went to the store the next day and explained my situation. but the store manager seemed very upset, as if I made her upset or what, and told me they couldn't do nothing. I didn't ask for money back, I asked if I could exchange with a fabric sofa. That was all. I think I am allergic to leather or something, or I suspect that they didn't good job processing the leather or something, I don't know what's wrong. But I do know for sure that their leather makes me sick. and Yet, they are so ignorant and not willing to meet the customer's need.

Again, all i wanted was to exchange with fabric sofa. And it's a day old with tags and everything. and I can't even sit on it, so it's just brand new!

I am going to tell everyone about your service at the community site and strongly recommend not to buy from Ashley.

17 comments
Add a comment
T
T
Timothy Sneed and Antonia Parr
Mar 23, 2007 11:48 am EDT

I have order several thousand dollars in furnishing from this location in the last 4 months. It seems as if they cannot get my address correct. This has lead to my furniture being delayed 2 to 5 days being delivered each time. When you bring this to the attention of the customers service desk in the store they give you the run around. There attitudes are really bad. When we asked to speak to the Store Mgr, they passed the phone back and forth amongst each other acting as if they were the manager. We finally got enough of being lied to and decided to come into the store. We meet with the store Mgr (CHIP) who really did not do anything but make the situation worst. The bottom line is this, delivery did not call to verify the address and customer service had keyed in the wrong address. This has happened twice within the last 4 months and "NO ONE" including the manager seems to care. Please take your business else where. This store really needs to focus more on "TRAINING and BETTER CUSTOMER SERVICE. I have filed a complaint with the BBB also. Do Not Shop at this Location...

K
K
Kim Cox
Aug 13, 2007 1:05 pm EDT

I agree. Ashleys furniture is extremely unorganized and their customer service is horrible. It took me almost 4 months to receive my entire sectional. I received piece by piece one month at a time. Then, when piece one was delivered as damaged it took me another 8 weeks to receive the replacement. It was a complete disaster and a very big time consuming hassle to have to deal with.

To make matters worse I never got out of the store with my itemized receipt. They lost it before I left the store. They said they would mail me a copy and I had them handwrite the amount charged to my card. It took me 3-4 months and a complaint to the BBB before I received that receipt. No one could find it. Tell me how you can deliver furniture over a period of 4 months, reorder furniture because the original piece was damaged and never be able to supply a receipt. I received the same o' run around. So and so will call you back. So and so will get it to you in the mail. So and so mailed it. Well... so and so must not have worked there! Oh.. and don't ask to speak to a manager. He will not be there ..EVER. Just go straight to the BBB. That was the only way I was able to resolve my matters.

What am I doing today? Replacing the $2000 couch I bought from Ashley's less than 2 years ago. It caved in... hmm...?

Anyway... I would seriously think twice about shopping there.

J
J
j.ramsey
Jan 22, 2008 8:54 am EST

I have bought from Ashleys on several occaisions simply to take advantage of cost savings and financing arrangements
I have bought furniture at 4 separate times and not once have I accepted the initial delivery becuase I found defects on the furniture
The latest order I placed with them they have attempted delivery twice
and both times the units came without factory wrap onthem and were both torn and worn
One of them was covered with either dog or cat hair...
I am now done

S
S
Stuart Barnhill
Apr 09, 2008 12:53 pm EDT

I purchased a bedroom set including a dresser and two night stands. When delivered one night stand was damaged (a factory oversight). Ashley's replaced the night stand. I also ordered a Mission-style wood and leather recliner and it came damaged. Ashley's repaired the first damage, but were soon asked back due to a serious finish issue. The repair required two visits by technicians and then the chair had to be replaced for me to be satisfied. I immediately noticed the second recliner had a less-firm seat cushion. I haven't decided if it's just that the manufacturer of the furniture is incompetent or if Ashley's is just requesting quick, poorly-built furniture to insure more profit. Perhaps someone who is better at business should tell Ashley's of the short- and long-term costs of poor quality; even I am aware of that...

J
J
Janie
Apr 11, 2008 11:11 am EDT

I purchased a dining room set with 6 wood top chairs. I bought the protection plan (Valspar) through Ashley. Two years later, my 3 of my chairs started cracking at the top. I filed a complaint - the tech came out and said NO PROBLEM, we have had several of these - must be a bad batch. He reported sent in info and 2 days later I got a call my complaint had been denied. I went to Ashley who put me off for about 2 weeks, made a store visit (called for the store mgr on my cell while I was standing right there in the store) to see if they would lie to me - I talked to the store manager in person she told me I would have to deal with Valspar. Valspar won't budge - factory defect - SO THEIR PROTECTION PLAN STINKS! DON'T BUY IT - IT'S A WASTE OF MONEY. I have gone to Stacey's - they seem competent and caring.

T
T
Tom Greene
Aug 18, 2008 5:39 pm EDT

I also have had a very poor experience at the Plano Tx Ashleys. My wife ordered a desk and chair for me in mid June 2008. We got the delivery in mid-July and we got the chair and 1/2 of the desk. The delivery guys said we'd have to go to the store to get it straightened out. The explanation was that the person who took the order had not ordered both pieces of the desk. We placed the order and were told it would be mid-August before it comes in. We called on Aug 15th and they said it was on back order and it would be late September before they could get it.

So I have the desk drawers and not desk top. I work out of the house so this is extremely upsetting. The Store Manager has the attitude that this is the norm. I wish we had read this site before purchasing.

R
R
ranngipp
US
Apr 18, 2009 12:54 pm EDT

I strongly suggest consumers do not buy Ashley furniture. The quality is very poor. I had to send back the sofa bed because it fell apart after only four weeks. I replaced the sofa bed with a leather sofa and love seat. The love seat broke after six months and they repaired it, but in less than a year later a part broke on the other side of the love seat. Now I'm waiting for Ashley to ship a new love seat because they can't repair the one I have. I brought this furniture two years ago, and this is what I've been dealing with every since. Do not buy Ashley furniture. It's not worth the headache and it's a waste of your money.

H
H
Heidi
Boone, US
Apr 30, 2009 10:44 pm EDT

I bought a leather couch and chair and it smells TERRIBLE it makes me sick to sit in it. DO NOT BUY ANYTHING FROM ASHLEY FURNITURE !

E
E
esayas
Dallas, US
Jun 17, 2015 10:54 am EDT

i bought a dinning table and from the day i recessive it started to wobbles . i ask for the ashley furniture for exchange or to repair the problem but the first tech guy said he can not fix it but they refuse to accept that and and they refuse to exchange it .this the worst customer service ever .

M
M
Mbakdwin
US
Apr 22, 2018 9:48 pm EDT

My furniture is cracking up and uts getting wore the more we sit on it. The leather is falling apart

M
M
Misa Breton
US
Aug 15, 2018 2:32 am EDT

Ashley Furniture promised me our sofa for tomorrow 8-9-2018 now they are saying maybe Monday. We were given the dates when we purchased all the furniture items in the store on this past Sunday.

B
B
bettyboop1964
US
Aug 15, 2018 3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We purchased these about 5 years ago for 900.00 and 6 moths later they started to peel.I have pictures of them that i will provide.I have to constantly sweep my floor from the furniture peeling and i have to keep sheets on the furniture to keep it from sticking to my skin.So i would like some kind of compensation for my problem

View 0 more photos
M
M
Mbakdwin
US
Aug 20, 2018 8:23 am EDT

Reclining chairs, foot rest..ehere ever simeine sits tge "leather" is cracking

View 0 more photos
D
D
Darrell Armstead
US
Sep 01, 2018 6:30 am EDT

I have 4 Recliners material has been pealing on the top and throughout the back cover of the chair. Cant find a contact to repair my chairs. I was told I have a 5 year warranty. the company location has since relocated.
Can you help me resolve this issue of repair

Darrell Armstead
5585 Swanson RD
Ellenwood Ga 30294

darrellb7@me.com
[protected]

C
C
Cynthia Vega
US
Sep 02, 2018 6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a Ashley's furniture red Durablend sectional sofa. After a year and 1/2 of owning the sofa it began to peel. It also started to rip at the seams. I was lied to by the sales representative who advised me to Durablend would last me as long as real leather.

View 0 more photos
N
N
notsomuchdave
CA
Nov 12, 2018 7:06 am EST

it wasn't long before the couch cushion resistance deteriorated so much so that you can't sit without the cushion flattening out completely. The couch is useless now.

I am not going to just let it go I will file a statement of claim for the entire cost of the couch and let it settle in local court.

N
N
notsomuchdave
CA
Nov 12, 2018 11:40 pm EST

it wasn't long before the couch cushion resistance deteriorated so much so that you can't sit without the cushion flattening out completely. The couch is useless now.

I am not going to just let it go I will file a statement of claim for the entire cost of the couch and let it settle in local court.

  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
    +1 (800) 477-2222
    +1 (800) 477-2222
    Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number
    United States
    8800 505 4223
    8800 505 4223
    Click up if you have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number
    Russia
    +1 (866) 436-3393
    +1 (866) 436-3393
    Click up if you have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number
    United States
    +1 (800) 737-3233
    +1 (800) 737-3233
    Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number
    Canada
    +61 247 326 285
    +61 247 326 285
    Click up if you have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number
    Australia
    +31 644 294 732
    +31 644 294 732
    Click up if you have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number
    Netherlands
    +880 131 301 2571
    +880 131 301 2571
    Click up if you have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number
    Bangladesh
    +673 267 0668
    +673 267 0668
    Click up if you have successfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +673 267 0668 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number
    Brunei
    +86 400 017 8600
    +86 400 017 8600
    Click up if you have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number
    China
    +593 290 4004
    +593 290 4004
    Click up if you have successfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +593 290 4004 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number
    Ecuador
    +504 25 571 515
    +504 25 571 515
    Click up if you have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number
    Honduras
    +91 872 200 2222
    +91 872 200 2222
    Click up if you have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number
    India
    +254 739 101 010
    +254 739 101 010
    Click up if you have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number
    Kenya
    +507 376 0246
    +507 376 0246
    Click up if you have successfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +507 376 0246 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number
    Panama
    +966 920 002 540
    +966 920 002 540
    Click up if you have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number
    Saudi Arabia
    +65 62 698 155
    +65 62 698 155
    Click up if you have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number
    Singapore
    +27 127 493 100
    +27 127 493 100
    Click up if you have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number
    South Africa
    +66 25 147 111
    +66 25 147 111
    Click up if you have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number
    Thailand
    +52 551 209 0830
    +52 551 209 0830
    Click up if you have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number
    Mexico
    +1 (760) 539-4663
    +1 (760) 539-4663
    Click up if you have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number
    +1 (630) 313-6128
    +1 (630) 313-6128
    Click up if you have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number
    +1 (608) 323-3377
    +1 (608) 323-3377
    Click up if you have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number
    Media Contact
    +1 (954) 729-4776
    +1 (954) 729-4776
    Click up if you have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number
    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 373 companies in the Furniture Stores category