Ashley HomeStore review: I will copy this letter and give it to my attorney 21

I wish I would have done some research prior to purchasing from Ashleys. My finance and I have been waiting 7 weeks for our bedroom set that we have purchased from Ashleys. We received a call the day prior to our delivery date that they are going to have to extend our delivery date and they would call the following day to let us know what date our new delivery would be. Well, they called and are able to deliver our furniture Sept. 26th. My finance and I are NOT interested in waiting 3 months for our bedroom set, and that is if they do not reschedule us AGAIN. I told them I would like to cancel and I was informed that they would charge us a 30% cancellation fee! Are you kidding me?! Charge me for what?! Your incompetence?! Unbelievable!

Ashley's Furniture cheap ### from china you get what you get fool

I purchased a double chair from Ashley's on 3/27/09. I paid for it with American Express. The store took the money the same day and charged me an 80 dollar delivery charge. Three months later on 6/27, the chair was delivered, finally. It was immediately apparent it was too large for the room and I called immediately. I called the main office and the Rohnert Park store and was told there ARE NO RETURNS!
After arguing with many people, it comes down to this. Unless the furniture is damaged, you have to accept it. People should be warned about this.
Finally they agreed to take back the chair and charge me a 30% 'restock fee'. So on a purchase of $998.00, I am out $250.00 plus $80.00 delivery - all for making the mistake of walking in their store and assuming it dealt fairly with its customers. BEWARE!

We bought leather furniture and a 5 year warranty from Ashley’s. $ years later we had moved and my chair was fading. I called to ask and they said that wasn't covered. 2 months later the leather started to split, so we called again and they are telling us that they can't find our account and unless we can find our old phone # they can't help. Unbelievable. This is one of the most corrupt companies and I can't imagine they have any return customers. We also had to wait about 2-3 months for delivery.

My in-laws also bought furniture from them that fell apart and they would not replace it. They would only come out and fix it and their fix didn't work 4 times. They finally threw y=the year old furniture away and bought new stuff from elsewhere.

Spend a few more bucks and buy somewhere else it will be worth it in the long run!

Missed 3 delivery dates and will not return my call. States that all sales are final but if I didnt get my stuff then the sale was never completed. It has been over a month and still no notification that my furnature has arrived at thier warehouse.

The Darcy couch arrived at my house with the side/back corner broken and a rip in the fabric, when I removed the plastic that was wrapped around the coach. The date this happened was 11-08-2019. Diane vadala [protected] phone number. Request a refund and the couch return to Ashleys at country junction carbone county pa.

3 piece grey sectional

I had this couch maybe 4 years and the couch is barley ever sat on now one part of my couch is peeling I paid 2500 for this couch and I'm not happy

We have defective zippers on our couch cushions. Called to have them fixed and the warranty company said zippers not covered. Upon purchase of our couch we were told they are covered. We purchased the platinum premium warranty plan. I would like some satisfaction or our warranty money back, so I can fix this mess.

I bought a Queen mattress and it is sinking in and they will not stand behind there merchandise. This is the WORST company ever. They don't contact you about the merchandise and I have been going back and forth with them for 3 months and after getting someone to come and look at the mattress they don't want to stand behind a sinking mattress

cabinets no working

Order # [protected].

Order date Oct 29, 2022. P.o. P22RS25. Item # A600045217 / MP40-4501

change my mailing address

Canceled order on 3/20/23. Called again on 3/24/23 and still have not received a confirmation. Was told I would receive something in 72 hours and 24 hours respectively. Have not heard a word as of 3/25/23.

i went to your houma store in louisiana i bought furniture on feburary 23 i cancelled my order march 27 i paid in full 2,864.33 i am still waiting on my money back everyone i talk to tells me something different this has been going on to long i want my money back sherry lacoste phone [protected] sales order 048a123787

we have serveral complaints register with the lakeland store and your corp. complaint line no one from store will talk to me and continues to HIDE the manager from me. Please call

Very upset senior customer.

[protected]

Ashley doesn't even deserve one star. They sell low quality furniture. Made in China, terrible fabrics that pill and wear out real fast, low density foam in sofa cushions and ottomans that sinks and starts to deform in a few weeks. SPOKE TO

ASHLEY CORPORATE OFFICE

AND GOT IT RESOLVED

[protected]

Purchased furniture 8/16/2023.

Delivered 8/24/2023.

Furniture damaged (frame sticking out of the side) and ottomans needed repair due to manufacture construction errors.

My order from Ashley store Avon was not delivered, the order was cancelled and the entire staff were rude to me. staff are rude and treat customers humanely.

Soon as I payed for the mattress it was a defect and the mattress I thought was covered by Ashley furniture. I will not recommend it to anyone else about serta mattress.😡😡🤬🤬🤬

Last Saturday , The bedroom furniture was delivered and assembled. The drawers do not function properly. Th headboard is loose. The mattress is deformed on both ends.

I called and complained the next day. The store manager said he would look into it. His mane is Shan Trujillo