Aspen Dental
Reviews and Complaints

Decided to to give my son a teeth whitening as a christmas present at Aspen Dental.His first visit they said he needed over $900 of work done before they could whiten them although he never complained of any issues.Before his next visit they billed my cc before any work was done.A month later they did the whitening with no results.They charged my cc $1, 292.00 and we see no differance.I disscussed this with them and they were rude and pretty much blew me off.They said well we didnt take any before & after pics and so I showed them the ones I took.They said well we dont look at pics.They did nothing to resolve this problem.

Went to office in robinson pa 4 times.. Messed up[ my gum n tooth 2 weeks ago... Had to go to monaca 3 days ago n cavity n tooth killing me n filling popped out of other cavity on friday at 2pm... Went all week with no filling n ruined back tooth with filling that came out too... I called emergency number n aspen is closed all weekend... I missed 4 days of airline work cause gums infla talk... Im calling monday morning n they better take me in... Both cavities need done.. I missed big family outing 2/17/2018 cause of pain n couldnt chew 0... I read all reviews of aspen n all horrible n all saying dont go there>I did n too latr>I want a full refund asap my account is 8696951... Wanted to go to hospital all weekend but dont have benefits for it>I never lost a cavity a week later n doctor on friday 2/16/2018 said sensitity could last ^ months
>what the hell is that
>I went to fix 1 tooth n they said it was 3... Read reviews same thing to other people exactly happened
> I owe 383.00 to care credit>I want aspen to pay my bill n fix my mouth
>I had no pain 2q weeks ago... Mark raso 412/969/6965 109 shelbourne drive>moontownship pa 15108 my bill was 856.00 $n had to get aetna insurance for discount>1000.00 for 3 cavities n cement crown//

Husband had what should have been a root canal, told it wouldn't work on day of appointment, while I chair told him an implant would be 2000$ which was a number picked out of the sky. Over a barrel and already in the chair he agreed. The put the first implant it, he goes to the desk to pay and leave an tell him it is 2300$ just for that day. All together it would be close to 5000$ for the implant. Well that failed so we go back an it is removed, right away they put a second one in, a week later we go to have it checked and it failed too. So they immediately take it out and send us on our way telling us they will wait to see. So far they have about 2500$$ give or take and have tortured my husband pulling thing out, cutting his gums and still no implant. now I am trying to figure out who to contact and how to get our money back for [censor] work
They should not be allowed to keep our most ey for a procedure that failed twice now.

I have a complaint with your Washington Missouri office. I had my back right molar filled in March 2017. It almost immediately felt odd but there was no pain so I thought that it was perhaps not flush with my tooth surface. I returned in October for my biannual appointment and I had a small chip on another tooth that I needed looked at. During that examination, Dr Davis the temporary dentist, who is the only dentist I have been treated at that office that I would recommend, said that the tooth under my filling was cracked and I would need the filling redone, which would be done at no cost, in addition to a filling in the other tooth. When I returned for the appointment for the fillings, Dr Pearson the permanent dentist asked why I was there. I said that I needed a filling in the bottom molar and to have the other filling redone due to the tooth being cracked and said that it had never felt right. Dr Pearson said that there was nothing wrong with the filling and declined to replace it. Instead, he just filed down the edges, despite both the other dentist' recommendation and my concerns. In December, I lost a chip of that molar from around the filling and when I went in for an x ray and examination, it was found that the tooth was cracked under the molar just as Dr Davis had said. The tooth was so badly damaged that it had to be ground down and fixed with a crown. I was told that the office would cover my portion of the expenses, which I have in writing. I was willing to let this matter go because I felt the office was at least stepping up with covering what I clearly feel was their mistake. Yesterday I received a bill for $468.20 for my portion of the procedure. I am livid. A filling done well should last more than seven months and had the filling been replaced in October as your dentist had recommended, I might not have lost a large portion of my tooth. I chose Aspen Dental because the hours it offers were convenient with my working schedule but I have had eight appointments due to this filling including one evening when my appointment was at 6:00 and I waited until 7:14 for the office staff to tell me that they were overbooked and I would need to be rescheduled. I had my temporary crown fall off two hours after it was applied and they were unable to affix it again and I had to do with my ground down molar until my crown came in. At this point, Aspen has ceased to be convenient for me. This has been an absolutely terrible experience. Dr Pearson is rude, at one point he cursed at me because I could not get my numbed tongue far enough to the left for him and he went out for a smoke break and came back in reeking of cigarette smoke as he put his hands in my mouth. I am filing my complaints both with the Better Business Bureau and my insurance company. Dentist offices are by their very nature not usually pleasant visits but I have never been to any medical establishment that is so cavalier with my time and expenses.

I had dentures done April 2017, and the insurance company picked up 1200 of the work, the balance I am paying monthly on Dental Financing thou your company. I had a partial done, and I am waiting for the approval from the insurance company to pick it up. I called Aetna Dental coverage and they told me the new year 2018 started and they would pick up $350+ and the balance I spoke with someone (actually many different people from Aspen Dental in Port Charlotte, they told me I had a credit for $400+ on the books. I have dealt with the office manager there, and I have been treated poorly every time I go there. I know management 101, you deal with all the problems before it goes to the patient, client, or customer. It seems you speak with so many young people there, and they do not know how to deal with the insurance and the finance companies. I signed up with Aspen because my husband had his dental work done there, I am so sorry I ever got involved, but to late, I have my dentures for the top, and after a year my teeth are hurting on the bottom, as I need my partial. I waited for 2018 to come and get it, as my new insurance kicks in for the new year. I am ready to file a complaint with the BBB, about the Port Charlotte office. I am hoping you can do something about me getting my partial, and not having to deal with this aggravation every single time. I will wait to see if something is done, if not I am willing to go a legal route.

On January 31st I went to Aspen dental for a lower denture repair. I paid the $197.10 fee for seeing the dentist and getting the repair to denture done.
After wearing me repaired denture for a few days, I realized the denture didn't feel right. I was going to call them on Monday, February 5th for this.
On Sunday, February 4, my denture broke in the same place as the initial repair. I went in on Monday, February 5th and was charged $130.50 for the repair that did not even last a week. Of course I was told that this denture could not be repaired again and that I would have to get new dentures starting at $3, 000.

Very unhappy with the repair work as it does not feel right, but I am not going back to this place EVER. I should not have had to pay that much for the second repair. I believe they are more interested in the money and "not your smile is our first priority". In other words: DO NO GO THERE

My husband and I paid over $5000 out of pocket, plus insurance, for two full sets of dentures. Aspen Dental has been negligent in every aspect, including: bone spurs & dry sockets, improper fit, broken dentures, and pain. The office manager has lied about the complaint process and lied to Better Business Bureau! I lost my job without teeth and husband still cant wear his teeth after 6 months !

I schedule a visit for this morning. Been there at 8AM, it was a simple extraction advertised as $132. Office: Pensacola, FL. After waiting for 45 minutes (they only have one doctor there) I was first asked to fill in unrelated forms, then without even being asked for consent was taken all mouth x-rays, then instead of a doctor I've seen an unsolicited hygienist, refused flossing procedure. The doctor came and said "I cannot save your tooth, we'll do the extraction, but ONLY after you talk with the manager". Manager was not a medical professional, she asked me for $161 for the up coming extraction, I said "no, you advertised as $132" then she said "oh, did you print out the coupon?" I said "what coupon?" and showed her my phone. She did not apologize (they do not know how to say sorry in pensacola) and I was only charged $132. So far so good. But here we come. After being given a painful anesthesia, I waited for over a half an hour and ended by extracting it myself (it was very easy for it was dangling very bad, almost falling down). The doctor did not apologize for delay, during the visit two of his sentences addressing me were 1. let me finish & 2. let me do my job. And now, his job was: they told me that I need all my thots extracted and offer me a plan discounted at only $7233.00 (yes, not a typo, that was seven thousands two hundreds and thirty three dollars and zero cents, yes, US dollars) Then, the implants were estimated at minimum $10, 000 (not a typo again). I politely told them that I will think about it, then left. Patient name: Dan Marinescu, 1/31/18 - 10:20 AM (appointment was at 8 AM) and number of consultation worksheet is: [protected]. Office address: 1133 Airport Blvd, Pensacola, FL - 32504 -> [protected]. The total of $7233.00 includes various un-disounted extractions all billed for $161.00. Coupons applied ZERO Insurance Discount ZERO Insurance Benefit ZERO (despited I do have insurance dental coverage). The think is that all these extractions are not even needed. Is this man slater for profit, it appears so. Please advise.

Saw dentist at Foley, AL location 11/9/17 to fill 2 small fillings, one on left top and one on bottom right. I did not have any issues, no pain, or anything when I came to the dentist. My reason for coming to dentist was because I received dental insurance (which later I discovered the particular dentist and location were not covered, even though I was referred to this area from the Pensacola, Fl office for faster service). My fillings were more painful that I am used to, but they were completed. The week before Thanksgiving I was having extreme heat/cold pain and pressure pain - so I called office many times to find a walk-in. When I arrived for the pain issue, I was told my insurance wasn't taken at that office - so I had a "double whammy" that day and was taken aback by the unprofessionalism of the front staff and the manager when I was told I had to pay full price though I was there for a pain issue. There was no empathy at all. Dentist sealed my teeth and I left. December has passed and I still had pain, actually radiating pain through both sides where the fillings were done. I went back AGAIN (and this office is 45 miles from my residence) and was looked at again for the pain. I am 2 months after the original fillings appointment and cannot drink cold water or milk, cannot eat power bars at work, cannot eat trailmix, and cannot eat any meats because the pressure pain is so intense and the heat/cold pain is always there. I had NO pain before my appointments here. Again, the dentist could not find anything and after an hour and a half there - his suggestion was for me to 1) redo both of the fillings completely 2) get another fresh opinion from another dentist {this is what he recommended} . So now I am in lots of pain and cannot eat or drink things that I always have been able to - HUGE decrease in quality of life, and also am left with a gigantic full-payment bill that is due for the work that has not done anything but keep me in pain, kept me returning to an office 45miles from my home for nothing, and now I have to find another dentist to redo or reassess someone elses work! I am so upset that I went to this office because I had insurance - only reason - and ended up with a full-payment bill to pay, tooth pain beyond belief, and having to find another dentist to redo work. I really want to be compensated for this dental work since I am still in pain, still need the fillings redone, and now find another dentist to take over the work from this dentist. The manager at Foley would not help me on November 21st(or so, before thanksgiving) regarding my insurance being denied 100% and thats all she wanted to talk about was that I needed to pay the bill - not seeming to care that I was there for pain due to the work. I am very frustrated and will not return nor recommend this company to anyone I know.

I went for the free examination and xrays. I was told I would need a deep cleaning which I cannot afford as I am out on disability and have no income. My ins covers a basic cleaning which I asked for and after getting this two hour exam and wasting my time, I was told that unless I pay for deep cleaning they are refusing to clean my teeth. This is ridiculous. Now I need to go to another dentist, get another exam etc. All I want is my teeth cleaned how hard is that. I have insurance that covers the cleaning, but not this deep cleaning which I have had done twice before by the way with no difference and spent so much money for it that it was ridiculous. Just clean my teeth end of story. This place is ridiculous. Oh they advertise one price and then throw you under the table with all types of additional fees. Its all about making money, nothing to do with helping a patient.

I had 21 teeth pulled and received dentures around 6-8 months ago. I went to the new aspen dental office here in Deland, Florida. After the surgery I ended up with 12 dry sockets which the Dr. did go in and pack them. During the first follow up apt I informed the dr. I have not been able to keep the teeth in my mouth. they will not stay in. this has been a problem from day one. It got to the point that the only way they would fix the problem is if i paid out of pocket another $800.00 for an up grade, on top of the $1400.00 out of pocket I have already paid. I said I don't want an upgrade I want teeth that I can eat with and that will stay in my mouth. This issue has continued and it came to the point to where they decided to try a new fitting and make a wax mold then we would try that and see if this worked. Every visit all they would do was grind them down and this last visit i was basically called a liar and walked out I have had my fill. when I asked her about the new fitting she informed me if i wanted to pay another $300.00+ (not sure the exact amount) they would redo the bottom teeth. I have friends that have gone to other Aspen locations and everything was perfect. they have had no problems what so ever. So here we are over half a year latter and I still have no teeth to eat with $1400.00 down the drain and being told that I have to use adhesive to hold the teeth in on the bottom. tried that does not hold them in. I was promised by this Dr. everything would been find. well I'm sorry but this is the worst experience of my life. I know two Associates from my work that have been to the same Dr. and have come away with problems. I don't know if you will even care that I am going thru this but I have to try.

I am now on my 7th appointment in 2 months. Was charged 7, 000 to my credit card for work that has not and will not be done. They refuse to refund the money. During root planning they messed up several teeth that were ok, which fell apart the next evening and still haven't fixed after 2 months as well as making me pay to fix their mess up. Had several teeth pulled on lower back jaw to have partials put in. Dentures didn't fit and refused to fix them with plenty of excuses. Said new dentures would be 2 weeks out and I can't even wear these. Now I'm being told June of 2018. I'm normally 95 lbs, now 85 because I haven't been able to eat much in 2 months and losing more weight. Went in to have the process for crowns started and they placed a grey temporary crown half the size it needs to be, on my smile line and refused to fix it until permanent crowns come in. Still refuses to rework insurance and financial claims for work not done and won't be done. I've previously had 20k of dental work done and I know what temp crowns are supposed to look like. I also know charging my credit card for work not performed is billing fraud and I'm on the brink of filing a complaint with the state board of dentistry as well as filing multiple lawsuits for billing fraud and dental malpractice and dental negligence. I am beyond upset

I got dentures feb of 2017 they told me and my fiance who got teeth tht insurance didnt cover. Had take a huge loan out through them only to find out our insurance Did pay. now they are still wanting me to pay the loan. I have bn trying to get this strait for 6 mnths now to no avail on my part. Then they wanted me to pay 386.00 for a relign that was to be warranted only to find out its not. They said the 7 yr warranty paid All except if I lost my dentures. Which I cannot even wear the bottom ones. Now they saying it doesnt cover yeah im Beyond POd

After reading so many complaints. I have similar complaints tho the most recent is Two (2) teeth on the lower denture just decided to fall out all by themselves. My denture is just 2 years old. I was horrified. I went in on an emergency and they were able to put them back on but... I do not feel safe the way they looked after they broke. I am asking for a new denture as it is loosely fit now and like anything that gets a repair it is never the same Like New. I have had dentures for a very long time and since I have been at aspen for 5 years and a lot of money I just have not had the best of luck. Theres always a reason why things can't be done unless you pay more. The embarrass ment alone is enough to put someone over the edge but to have to see if the 7year ins. plan will cover it is ridiculous. Wish me luck. The person with the appt. problem my moto is 15 min and I'm out or like u said someone should at least tell you why you are waiting. Don't wait that long. I guess some people need more people skills

I went to a park dental, to get in plants done thinking, it would be better for me, they couldn't do the in plants on the top, only the bottom, so I got them done and, when I went to eat a, sandwich, the bottom teeth came out, I called them to let them know and they told me to come down, they did the same they to them as before, and I told them about it, and also told them about my top teeth, left and the next day the same thing happen, but this time the tops and bottoms came out, I was so disgusted, so I called again, and when I went down i asked them to reimburse me, and take the in plants out that they weren't working for me, and didn't do it, right now I'm I can't even eat with my teeth in, and really disgusted at this time please help

Had a new set of dentures made 3 weeks ago. The bottom plate is lose. Asked about relining it to fit better was told that would be a additional fee. After spending over $2000 on the service there should not be a additional fee to get them to fit. Your office in Quincy Illinois was trying to recommend implants. I can afford that and should not be charged to have proper fitting dentures.

Charged for a treatment plan found out was over priced. Then they sent me to a oral surgeon who said I needed a root canal in which I did not need. Then pulled a healthy tooth. I had tooth pain for 6 months the first dentist I saw couldn't find any reason for the pain he said there was no bad teeth. So he sent me to oral surgeon. He suggested root canal well, you need to get prior authorization first that was going to take weeks, and I was in a lot of pain. Went back to AspenDental Clarksville TN they suggested pull the tooth something wasn't right with that but you try and put your trust in those how have knowledge. They pulled the tooth made the statement you'll should feel better now. Well that was not the case. Still had pain and it even got worst. I decided to get second opinion come to find out from another oral surgeon and dentist I have a severe over bite the hinges in my jaw are locking up so I need a mouth piece to help correct this(TMJ). There was no need for root canal or pulling any teeth.Aspen Dental charge me for root and scaling 2000.00 within this treatment plan was charges for future visits already charge and a toothbrush antibiotics for teeth missing. I spoke to one dentist 800 at the most should have been charged. Manager pushes cost on to you when I question why I'm I being charged for future visit she said the company requires us to do that. I'm on a set income they have took me to the cleaners.

Dear Sir / Madam

I paid a lot of money in August 2017 to have a denture with Aspen in Avon Indiana.Today I have a tooth broken when I was trying to get off the cover of a chocolate candy.Big was my surprise how easy the tooth broke only after3 months.
I went to Aspen Dental in Avon IN .I was told that there was no tech.Then I was told to call the one in Plainfield IN.I went there talked to the desk, she talked to the manager who even did not come to see me in order to know what is goin on.
I was mad and I told the desk that I am going to sue Aspen.

I went back to Avon and after talking for a long time the employee told me that on the second of January 2018 the denture will be repared.
Now What I need is a brand new DENTURE because the repair may cause me problem in the future.
Prior to this new denture I had one 8 years before and Had no problem till it fell on the sink and broke on one side.
So I need someone who understands my situation.
Looking forward to reading you very soon.

Demba Diene
[protected]
963 pinewood Dr Apt A
Plainfield IN 46168

I'm patient of Aspen Dental for several years, and was perfect until the last year.

Starting with the Supervisor of the establishment, the receptionist and some dental assistants is the worst place. They decide which doctor will treat the patient without consulting the patient. They are liars, they change appointments without counting on the patient. When I complained the options are convenient for them and not for the patient. They are disrespectful and insulting.

Nov. 22nd I had a emergency tooth extraction due to the evening prior I broke a tooth in half. Ironically it was the very same tooth that I had had worked on previously two year ago by Aspen and ended up with multiple visit because of pain, swelling and infection. That incident ended up with paying for a $3000 root canal. Back to this year however I went in for a emergency visit had to wait a extraordinary wait. Then finally taken into the exam room seen by a tech, was told I needed a cleaning was poked and prodded with a lady rattling numbers, 4:1, 5:2 etc. Then the dentist came in said yes the tooth needed taken care and walked out. I was taken BACK out to the front desk where I was sat down and asked how I was going to pay for this, the proceeded to go on about cleaning, dentures, periodontal disease and handed me a estimate for over $2000. I said I simply wanted the tooth out end of story. I was asked to pay the $78 up front which I did and was returned to a different exam room. During the procedure the dentist was making inappropriate jokes about the latest news, regarding the scandals involving public figures, I felt faint and was very close to losing it. NOT a single time did the tech or dentist stop to check me. I was sent back to xray where unbeknown to me I had blood running like a river out of my mouth. I felt something on my face reached up and got a HANDFULL of blood. I have been a nurse for over 35 yr. so this didn't wig me out but the other customers in the facility starred at me like it was my fault. The xray tech bruised my lips and mouth with the device and then finally grabbed sani wipes to mop me up. I was returned the exam room where the bleeding continued. Finally the dentist came back in and decided to suture the site closed. This was completed and then I was discharged. Thanksgiving morning I woke up to find my right side of my face swollen hot and extremely infected. I had to call my family MD and get a prescription for Clindamycin. I kept "feeling" a sharp area in my mouth which after the swelling reduced and infection subsided started cutting my tongue and check. A large piece of 'bone or tooth" was sticking out on both sides of gum. My cheek and tongue looked and felt like it had gone through a meat grinder. I called and asked to be seen again for this problem was given appointment time and date seen by a different dentist was told it was a dry socket and the material cutting my cheek and tongue was part of my jaw bone or socket. The dentist poke and wiggled the material cutting me and pronounced it was part of my bone/socket. She put a dissolving pearl type substance which was supposed to seal and help heal the dry socket. Was told the tissue would grow up and cover the bone and no longer cut my mouth. This made absolutely no difference in the pain or bone issue. Over the next few days my lower right corner of my mouth became numb with a burning bee sting feel to it. Last night I was trying to eat ( have only been eating soups and very soft meats and vegetables) tasted blood in my mouth went to mirror and seen a whitish color fragment sticking straight out from the cheek side of my gum. I used a pair of twissors tugged at it and out slipped a shard shy of a 1cm triangle in shape. Extremely sharp on the outer edge. The pain in my mouth was intense for a few minutes then I noticed the bee sting was letting up, my lip starting feeling normal again. Today after eating TOMATO soup for lunch again I felt something break free in my mouth and I started spitting blood and material out. I spat out 8 different pieces of bone type material from the inner jaw side. There is still multiple sharp edges there but not as bad. The swelling and tenderness has eased up since noon but not by any means comfortable. End game is I will NEVER EVER return to your clinic and I will never recommend your clinic. Like I said I am an nurse in this area and have never seen or been treated as horrible. My husband is urging me to speak with someone in regards to this as it has affected my sleep, my studies and my work. over the last month. I gave your franchise TWO tries to help me and both times have turned to disaster. No more I'm done with you all.