Aster Medical Centre
Reviews and Complaints

I am waiting for my X-ray report from past couple 4 days after my visit to Aster Hospital Al Qusais Dubai. Initially they told that, report will be recievd in 24 hours. But even after 4 days, report is not yet sent. I called up call centre and everyday they say by tomorrow it will be sent to email address.

so today I visited the hospital again to followup for the report. after waiting for more than 1 hour, they said, report will be sent to you within end of the day. It is already late night now, Aster is becoming very inefficient with poor services.

Absolutely unacceptable !

As per doctors precreption, 2.5mg of cetrizine was to be administered to 1 yr old patient.

The pharmacist gave a bottle and mentioned to give 2.5ml which corresponded to 25mg of cetrizine. which was known as an overdose.

She was den rushed to hospital under emergency and is under oberservation in icu..

It so much pain and suffering for the baby as well as their family..

Physically, and financially both due to negligence of the pharmacist.

This is bring to your notice that my wife is patient of your hospital located at Al qusais Dubai.

We all the way travel from Sharjah to Dubai with my extream busy schedule just to have better services\timely action\response.

But very disappointed to say that staff is not cooperative in terms of sending approval to our insurance company and if we ask where is the delay why we are waiting for long and got only one response to hear that your insurance company is not approved the particular medicine\injection\blood test but unfortunately the reality is they send them for getting approval very late and no regret we have seen on their faces and no alternative solution was provided at the time.

My name is Arushi. I am undergoing treatment from Rhemutologist aster bur Dubai clinic. She suggested me for the ultrasound in the same clinic. The date assigned for the ultrasound was 18th march, Saturday. Till now I have not received any calls from aster for the appointment confirmation. Yesterday one call I received and they said your file is closed. Charges of ultrasound they have already taken. I don’t know how aster ignores their patients and takes the money in advance. People are so unprofessional there.

I came this clinic for doctor advice for my son medical result. My son already see a general doctor a day before.

When I contact this lady at the reception she asked me an ID. Unfortunately I didn't have it and asked her politely to check with his name or telephone number. But she don't want to help me any further and if I don't have the ID she couldn't help me and kept quite. When I talked to her she didn't reply and keeps quite. Then I leave her go to her next staff and he can managed with telephone no and registered me with the doctor. So I am very very disappointed with that lady service as she seems like she has some personal problem with me.

This is the product which I bought from ASTER PHARMACY, DUBAI... The above mentioned product is the optimum nutrition whey protein powder which costs 283 dirhams (INR 6,226)and the thing is the product was completely fake and I got scammed.

The product just contained of milk powder and other added sugars😐 when checked thoroughly.

The container was original and sealed but the product inside was a total scam

Aster,to be honest,the service including,doctor,pharmacist,its not acceptable, I'm suffering from allergy since 3 years and visiting the same doctor and same Aster,but i am not getting well treatment.1st.They never arrive on time,2nd The most worst thing is ,doctor dont even want to listen to our problem and always in a hurry/rush & third they've been giving me same medicine since 3 years even am complaining abt the medicine.

I have not yet received any call or mail from the clinic regarding my insurance approval status
Small briefing for your knowledge
I did consult the GP Doctor Mr. Shakeel on 11 Feb 2023 in Al qusais clinic Damascus street for angle injury
I was not ok with the given medicine. I consulted him again on 20 Feb 2023 and he referred to the Ortho Specialist

I went to the Ortho clinic with the Dr. referral form. And I was informed, They require an insurance approval copy which can be provided by the first clinic. I took the Ortho appointment for the next day at 3.20 PM and went to the first clinic, I was informed by the reception that they will send the insurance approval copy by email.
Next day, I did not receive any response from anyone until 2.30 pm and I called customer care. They said we will send you shortly.

Later they sent me the same referral letter which I have already with me. I informed them at the same time as per the below email.
I am so disappointed that, until now, there is no response from your end regarding this matter.
I am having pain in my leg and I want to consult an Ortho Doctor at the earliest.
It will be good if someone can at least response to this matter

Dr. Mohammed Samiuddin

Add. Aster Clinic Jabal Ali Medical Center, Nesto Market

Not Good Behavior , Angry with patient and told me like am not a megician and

told me who told to come here .and he told that first pay and talk to me even single word . I have already check with him yesterday and i went today for the report and he treat me like that .

Dear Aster team,

I am very disappointed with the services of the Aster Clinics, I have been visiting the clinics for my family and myself who had been suffering from illness.

We hold platinum insurance policy coverage with ADNIC insurance. I wanted to get the “vitamin D” test analysis done, which the aster clinics are not cooperating with and rejecting by themselves without forwarding it to ADNIC insurance approval, my policy covers the test without any prior report requirement and it happened the same with other diagnostic tests. When I enquire about the reason they said it is rejected by “ASTER insurance staff” Ms. RIFA AYSHEEN” without proper justification as she was satisfied with my last year test reports. I thought I will get the best service at Aster clinic, but instead, I have been treated very badly and denied service without being given any type of reasonable response this happens to me and my family a couple of times. This is not the kind of service that I expected.

Why ASTER policies differ from other leading hospitals that provide the same services without any confusion. Insurance is meant for the public benefit of the provider and not for clinic management's personal understanding.

If I do not get a response within the next two days and then I will have no other option but to contact the health minister and inform them of the same.

Warm regards,

Shah Mohammed Khan

[protected].

Dear Aster

hope you are doing good.

I have been receiving treatment from Aster for a long time and would love your services. This morning I went to the Aster Clinic for some laboratory tests and I was given a container for urine test. After urinating, I noticed that my name was Muhammad Sajid Muhammad Hayat written on the container. The name of the leader of any religion would be very respectable for his followers. Similarly, the name of Muhammad is very respectable for Muslims so it is not acceptable to urinate in this name at all. Therefore, my heartfelt request is that there should be an alternative to this. For example, the container should have Emirates ID or some other serial number so that this desecration can be avoided.

16 may 2022

I visit ajman rashidiya branch today for my daughter blood test, after insurance approval. They charge me aed107 as Co payment, as per my mednet city insurance its only 10% Co payment. I ask the reception whts the total amount,they replied its 700. After giving blood , I ask for invoice ,in that showing total amount 538 in that Co pay 107. I again question why it come,its completely wrong. The reception Mr. Surya replied its a surcharge variation. So if a non educated people come he will cheat like this. I show my insurance, its only 10% .After they replied insurance approved 20% Co pay so that we charge. Now I call the insurance, they inform me its mistake from clinic they request the diagnostic way so it goes to dental.so they need to cancel and resubmit again. I need immediate action against this also plz refund my exess money. This attitude not good for the reception

Complain against bad services and didn't get My rights. On 14th oct.21 i have received below Message from after ( Hi AHMED SHABBAN, You have only 3 days left to avail your FREE gift! Visit @Aster Pharmacy with your Secure card & Use Code JXCGM OPTOUT B AD-ASTERPHY to 7726 ) . Today 16th oct.21 i haved visited aster pharmacy alqusais branch near nellara restaurant, i have met Mr shibin and Mr siraj and informed that stock finished But he can check with other branch to arrange the same .

Here I'm requesting Aster pharmacy Management to check the same and give me my rights

Thank you

Double maker report is pending past 17 days. No hospital other then aster a week time. Service is pathetic. I need explanation. If i dont get my report by tomorrow i will complain to DHA. I decided to quit with aster hospital. I have bad experience. Aster is jist increasing its clinic but not focusing on quality. Your staff is inexperience and lack of resources

Aster jubilee Bur Dubai customer parking removed and customers need to struggle to find parking since it's a totally busy area.

Since customers are paying for consulting they need facility as well.

Also the registration counter is very slow and we have to wait for such a long time at the country let for registration. Please make sure to have more staff not to make customers wait so long.

I really disappointed for the appointment i booked in aster hospital mankool for MRI test and I received a confirmation message from aster to report 30 mins perior to my appointment time, when i reached there was crowed and receptionist sitting in radiology reception asked me to please wait and have seat once my appointment time came a guy came and said you have to wait for 15 to 20 minutes because of MRI is busy, its not good if i booked some appointment and you are asking them to come before 30minutes and after that also asking to wait. What is this? Means that patient or that person is free he dont have work he needs you no next time he never come back. This should not be happened. If its is like that I should get a call regarding you can by this time because of its busy or whatever. I moved from my office to reach here on time 30mins perior my appointment and after that i came to know its busy.. so why its called appointment you can ask people to walkin and wait and do this…

Dear Sir,

First of all thank you for your services, kindly note that I have visited Aster clinic for consultation with Dr. Kamalesh in Dubai near Al futtaim Masjid, Naif area, Deira. After the consultation The Dr. Request for approval to get approval from the Insurance company and aster have received the approval from insurance company for urine analysis test but they didnt inform me, This is not a first time kindly do action for this.

Thank you
Riyas
[protected]

Hi Team,

I have an approved TT injection from my insurance. But I am still waiting for more than 20 hours for a message from Aster to take it. I waited around 45 minutes in the clinic then i left for same. Please share update on same. when will the message arrive. What is the email ID for complains department

Priyanka
[protected]@gmail.com

I just came from Aster Gudaibiya Clinic and was so disappointed with one of the receptionist, who is so rude and racist. Even told him that he doesn't have to be rude, he can explain my bills in a nice way. So ended up deciding not to take my vaccine from them and collected all my records to look for another clinic who's not racist and rude. Doctors are fine, only this Fawaz from the Reception. I hope they'll take actions against this as also my friends are telling me that reception in Aster are rude.