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ASUS

ASUS review: Customer support

J
Author of the review
12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made a complaint several months ago because I'm having trouble with my ASUS router and because when I called in to customer service they always brushed it off, I made a complaint to the presidents office. Zandrea from that office contacted me in a few days and said that she was going to be able to help me with the problem that I'm having, I was hopeful because I thought that she wouldn't blow me off and act like the people I contacted her office for. I was wrong I responded back to her email on September 20th and to this day I still have not gotten one question answered that I have asked. I have a serious issue that is causing me to not be able to configure my home router the way I would like to and when I pull the config file it doesn't match with how I have it set up. I can't edit the config file because I don't have admin rights for some reason and I need to get possession of my routers back. I purchased them for my home network and don't know why this is happening. Zandrea referred me after a couple of months to someone who claims to be in the tech department but his email is asusna.com and I can't find anything on that domain.

Claimed loss: Months of my life. Privacy, Security.

Desired outcome: I would like to be able to use my routers the way they are advertised when I purchased them.

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  1. ASUS Contacts

  2. ASUS phone numbers
    +1 (888) 678-3688
    +1 (888) 678-3688
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    Canada
    8800 100 2787
    8800 100 2787
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    Russia & CIS
    +1 (800) 209-0365
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    Taiwan
    +44 144 226 5548
    +44 144 226 5548
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    United Kingdom & Ireland
    +61 130 027 8788
    +61 130 027 8788
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    Australia
    +64 800 278 788
    +64 800 278 788
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    New Zealand
    +420 552 302 313
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    Czech Republic
    +45 38 322 943
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    Denmark
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    Finland
    +33 170 949 400
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    France
    +49 210 2578 9557
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    Germany
    +39 697 626 662
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    Italy
    +31 591 570 290
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    Netherlands
    +47 23 962 691
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    Norway
    +48 225 718 040
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    Poland
    +34 932 938 154
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    Spain
    +46 858 769 407
    +46 858 769 407
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    Sweden
    +41 848 111 010
    +41 848 111 010
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    Switzerland
    +90 850 522 2787
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    Turkey
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    +81 570 783 886
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    +60 130 088-3495
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    South Africa
    +82 15 666 868
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    +66 24 011 717
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    +971 800 0200 0428
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    UAE
    +84 18 006 588
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    Vietnam
    +54 800 122 0563
    +54 800 122 0563
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    Argentina
    +55 30 030 398
    +55 30 030 398
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    Brazil
    +56 800 835 994
    +56 800 835 994
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    100%
    Confidence score
    Chile
    More phone numbers
  3. ASUS emails
  4. ASUS address
    № 15, Lide Road, Beitou District, Taipei City, Taiwan
  5. ASUS social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all ASUS contacts
ASUS Category
ASUS is ranked 9 among 432 companies in the Computer Hardware category
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