Aurora Health Care
Reviews and Complaints

It took from May 4th until June 5th to get a 30 day prescription filled. Every time I need a refill I have to go in to complete a urine test. I ended up taking 4 urine test over 4 weeks because the prescription wasn't correct. When I brought this to the nurses attention over the Aurora Portal, the nurses were not helpful at all and very rude especially Stephanie the RN. Instead of being helpful, the nurse made the situation 20 times harder than it needed to be. This is not the kind of person that should be working with patients.

I went in on Saturday 5/7/22. I registered online for the call ahead list and that all turned out fine, there were few people in the waiting room so I was called in pretty quickly. A nurse and doctor talked to me quickly, which was great. However, after seeing the doctor, I was told that someone would be in to irrigate my ears as I had impacted wax. I waited a half an hour and no one returned. I called the front desk to inquire on if it was just busy or to make sure I wasn’t forgotten..the front desk said they would let them know. I then thought someone would at least check in with me, but no return. I sat in the examining room for another half an hour…maybe a little more, with no return from a nurse or doctor. I was highly irritated by this point and went to the front desk to let them know I was leaving. If they would have communicated and let me know what the hold up was, maybe I would have understood. I then went to Froedtert where I was treated very quickly and professionally.

I am writing on behalf of my best friend. She has worked for Aurora healthcare for over 30 years. Recently she has had some mental health issues, that have been exacerbated by the COVID pandemic. She had to undergo intensive mental health care treatment that lasted over a month. Now she is back at work, however she still needs follow up mental health care to keep her stable. She is only "allowed one virtual visit a month"! How is that helpful? She needs weekly IN PERSON therapy. She is not computer savy. How does a healthcare company not take care of their own employees?

On 4-15-22 I called the pharmacy on N 76th st to see if my pregabalin was ready Iwas told that I couldn't get it until the 23rd of April I got 54 pills on March 21st Itake this medication twice a day there's no way that will last me until April 23rd I called the Dr's office I couldn't talked to him Ihad to explain my problem to some woman who claimed she was his nurse she was very arrogant didn't want to listen when I tried to explain to her how the dates weren't adding up she told me to get some other medication which I took to over the counter if that were the case I wouldn't need the Pregabalin my legs are really bothering me Those people at that clinic are arrogant and unprofessional

Reviewing my medical records, through the Live Well website and finding the Summary report of my visit I found information she had put in my medical that was never discussed with me. I was told that a MIDAS review board would look into my concerns that did not happen. My dispute was sent back to Crystal Cowan, and it was completely ignored. A letter was sent back to me saying the information was correct and no further action would be taken.

I was talked into getting a particular medical device by a particular manufacture I'm not accusing but I'm wondering if any manufacture considerations.

I hold the NP to the standards I hold my doctors to The Hippocratic Oath!

1st DO NO HARM

1. False information

2. Deformation of character

3. Refusal to discuss concerns

I am making a complaint on my dad's primary healthcare provider. Her name is Laura A Rockendorf NP at Aurora Family Medicine, 1910 Alabama Street, Sturgeon Bay WI 54235. The first time I met her was about 6 years ago, she would rather visit with the patient and family member(s), then really discuss why the patient was there. My second encounter, she had found out we were related to someone she knew. Again, Laura talked about this person more than she talked to the patient. The third encounter she talked about the person we both knew, and she started bad mouthing this person. Again, the patient was put on the back burner until Laura was done visiting. A patient should come first, their reason for seeing Laura should take top priority. The exam should be taken care of, and any instructions or other pertinent information should be discussed. The patient and family member(s) should be free to leave. We didn't go to see Laura for a coffee and chat session. The most recent encounter with Laura my dad was very sick with Bronchitis and Covid the end of November 2021. My mother and sister are narcistic people and after my stroke they no longer consider me family. My dad's health was deteriorating, and my mother and sister were doing nothing about it. Since I have no say in my dad's healthcare, I knew I couldn't get any personal information on his health, but I called Aurora Family Medicine and had a message given to Laura explaining who I was, my phone number and why I was calling. Laura called me back at 6:30 pm that night. My sister and Laura have become very close, and Laura is going along with my sister regarding my dad’s health. They don't want my dad to drive anymore because he visits his family, which means they have to give him money for gas. Laura is not listening to the patient only to the family members. My dad is doing great he is mentally and physically capable of driving. Laura is pulling Driver’s License from patients that can drive only to appease the family. Doesn’t a patient have a say in their own health if the patient is competent? Take a Drivers License away from a competent person they will ask what do I have to live for? Laura is definitely a NP that I would not recommend to anyone.

I have a issue for over a year already,still havent spoke to a supervisor,someone calls during the day while im at work,thats it,good enought for them. I called today,she said she works from home,hung up on me,they are terrible, custmer service is the worst ever. Iv been calling for almost a year now,no supervisor working there, and they all work from home

I had an appointment with my ob-gyn at Aurora Summit in 2021, Her nurse and I had a disagreement over symptoms I was having and the treatment the doctor wanted to do.
I argued with her about it.
this resulted in the nurse filing a complaint against me and sharing personal medical information with someone in the department that handles these types of complaints.
fast forward to 1/22/22. I went to aurora summit to get lab work done. the clerk at the desk refused to let me get the lab work done. She wrongly insisted the order wasn't supposed to filled until Feb 1 - when the order was CLEARLY for lab work to be completed BY Feb. 1. Because I was terrified to push back and terrified that my private medical information would again be shared with people who are not my doctors, i left without getting the care my doctor ordered.
I'm feeling very threatened and very sure that Aurora has no interest in providing proper medical care nor in complying with the medical privacy laws.

Back in October 26 th of 2021 . I had a at home wellness check. At the end of the appointment. The Nurse who came said I would receive a $50.00 gift card . Well it's January 2022 and I haven't received the card yet. Would like to know what happened to the card.
Sincerely
Diane Richter
Please respond
[protected]@Yahoo.com
3801 E Barnard Ave
Cudahy, WI 53110

Ginger has been suffering with a bladder infection since the beginning of September. She was first initially given an oral antibiotic for this infection that had no effect in terminating the infection. Since Ginger is allergic to sulfa drug antibiotics, she was recommended a treatment of IV drugs to treat this infection. You can look up the name of the drug on her charts, as I do not remember the name. Dr. Scott Stellmacher told Ginger to go into SSM hospital in Fond Du Lac to receive this treatment in the ER. Ginger went into SSM only to find that no one was contacted about her treatment on a Friday and Stellmacher could not be reached to finalize her treatment. SSM had Ginger admitted to hospital to start this treatment but SSM could not keep Ginger in the ER, So she was moved to a floor for treatment as there was no Dr. who had written an infusion referral. Ginger stayed overnight at SSM. In the morning everyone at the hospital was confused as to why she was there in the first place. If orders could have been placed the infusion clinic could start treatment as an outpatient. She was told that because Agnesian doesn't have treatment agreements with Aurora that she was not under any doctor's care while at the hospital and would need to stay until a Dr. could be assigned to her. Since it was now Saturday, they suggested that she stay in the hospital until a doctor at SSM could see her on Monday. This we were not going to do! We had to completely scrap our plans now and find someone to take care of the dogs, all the while not having a treatment plan of action. Ginger contacted Aurora on Monday and was put in touch with Jenn Halbach for treatment. She was told to come up to Oshkosh for an infusion. While there, we were trying to figure out how to be treated in Fond Du Lac, as the Oshkosh hospital is 45 minutes away from her house. She could not drive this on a daily basis with her work schedule. What happened next was a skit out of Saturday Night Live. It took days for the Aurora doctors to properly discuss infusion treatment for Ginger at SSM, and the nurses back and forth were totally incompetent. Because of the inability for any treatment plans, in this case a Midline under Home Care, to be finalized, Ginger had to suffer days with no treatment for her infection. Once everything was straightened out, home care had Ginger set up and rolling with no other issues. Then her infection came back a third time. Halbach had another Midline put in and another round of IV antibiotics were then administered to Ginger. Her infection came back strongly on December 28th. She went in and saw a Dr. Arguello who decided that they would treat Ginger with the SAME antibiotic only this time with a shorter duration treatment than before! The pharmacist at SSM called Aurora and questioned the continued treatment of the same antibiotic and that she should be switched to a new medication or put on for a longer duration. The infusion clinic Pharmacist work closely with the infectious disease Dr.'s. Ginger asked for a midline as the insurance has already approved this treatment 2 times before. We were assured that the orders for a Midline would go in for a Wednesday install only to be told that the doctor was going on vacation and would check in periodically to check on the progress. We spent the entire day on Wednesday trying to get some communication from Aurora on what was taking so long. The deadline for SSM Infusion Clinic to get a Midline in on Wednesday came and went! Aurora did not submit the proper paperwork to SSM! Thursday was repeat of Wednesday! SSM was all set and ready to go, expecting Ginger in to get her Midline and IV drugs. SSM kept calling Aurora, who assured them and Ginger that they were to relax and that everything was being taken care of. Ginger even sent Aurora the proper phone number and fax number to make sure there were no mistakes. At 3:00 in the afternoon on Thursday, Aurora faxed the Midline paperwork to the wrong hospital! The stat orders for an infusion went to Aurora in Oshkosh and the first availability first was January 4th, 2022. We now had less than 45 minutes to get the paperwork to the right clinic before the window for treatment would be closed for the entire New Years Weekend. Remember, Aurora already has the correct phone numbers to send the paperwork to. THEY DID NOT SEND THE PAPERWORK IN! I was on the phone as well trying to affect an outcome. I spoke to an ANN in the call center that was fantastic in trying to help. She reached the Aurora nurses who told me to relax and that everything was taken care of while the time had already disappeared! Talk about arrogance and a complete disregard for a patient's wellbeing! Ginger's two daughters were moving to MN on the 31st. Ginger now had to stay back and we had to cancel ALL of our travel plans just so Ginger could come in DAILY to get her infusions. DR. ARGUELLO NEVER EVEN CHECKED IN TO SEE THAT GINGER RECEIVED HER MIDLINE AND HER TREATMENT! Apparently, her vacation was MUCH more important than the plans we had made! We couldn't help with the move and all of our New Years plans went down the drain. THANKS AURORA! We had Ginger see a urology specialist on Jan 3rd. On the 4th she finally, at the last minute, received her Midline for her home treatments and the IV treatment was extended for another 8 days to give the antibiotic resistant infection longer to get resolved.

To say we are upset would be the understatement of the decade! We fully expect someone to reach out and talk to me or Ginger about this situation. I am giving you the opportunity to address this issue professionally before I elevate this into something more public and damaging for Aurora. What happened was a complete disregard for your patients well being and rights. This should never happen again!

Respectfully,

Mike Jahnke [protected]

Dr Kahn performed left hip replacement and during the surgery he clearly errored by shooting the test ball into my pelvis. Resulting in second unnecessary surgery 12 days in acute rehab center and loss of control over my quad muscle. The extra cost and pain and suffering was all a result of his error. Speaking to many surgeons since what I call medical malpractice is that they have never seen or heard something like this happening before. When you are told this is a one in a million chance, it is clear this was a blantant error made by Dr Kahn.

I had to fight my doctor to allow monoclonal antibody treatment for a terrible case of Covid. Instead of recommending a doctor who could help me, he refused to help and stated ‘that's Covid' and pushed that I get ‘vaccinated'. I ended up seeking out a doctor myself who would actually help me and went to the emergency room to receive monoclonal antibody treatment. I was treated with terrible patient care. I arrived a little before noon and everyone there was seen before me whether they were there before or after me. I was in terrible pain and threw up 7 times during my wait with no empathy from staff. When I asked when I'd be seen, the traveling nurse there told me that she's been a lot of places and she's seen people in way worse condition and that I could just go home. At 7pm, 7 hours of waiting, I was finally seen. Before hooking me up to the IV a nurse stated that I should just go home and wait it out. I didn't get fluids for the IV until 8pm. When I was finally getting treatment the nurses stated that the wait shouldn't have been that long. I truly believe that because I haven't received the Covid shot that I was being discriminated against for quality care. I want the cost of the entire visit to be refunded. No one should be treated that poorly.

Dear Sir Madam,
I did the breasts check in Aurora ( West Allis ) around December 2020 and October 2021. I didn't plan to complain, but so far my experiences with Aurora women department is messy.
1. I called for breasts ultrasound check in October. I thought it's both breasts check which I asked for at the beginning, turns out they just checked part of one breast. They told me to call my doctor if I have doubts. I didn't call the doctor right away because I worryied and waited the biopsy results.
2. Followed this ultrasound, I did biopsy on the same spot from last year again. Before the check I asked is that possible it's from the previous wound infection. She ( the doctor did my biopsy, sorry I forget her name, she's the one talked to me last year too) said they probable missed the spot during biopsy last year. After the second biopsy, I asked why the shape is like this, she said it's probably from previous wound infection… I wonder before the second biopsy, can she double check the spot because it's painful and super expensive for me.
3. I called her ( my biopsy doctor ) for the explanation. After 15 mins she said: its been 15 mins you need to make an appointment to talk to me if you want to continue, after 20 mins, same conversation, after 30 mins going circle again, she keep telling me I need to make an appointment again and again which is wasting time for her to actually answer my questions and talk to me. You can check voice record that she is very unpatient and rude. She hung up on me. The whole conversation is so rude and she treated me rude last year too after ultrasound I wanted to ask her some questions before the first biopsy. She said 2 sentences and left.
4. Then I called Superviser Tracy about issues. The whole time her tone is rude and show no patience with me, I havnt finished, she just hang up on me again. She told she would call me back but never get her call again.
5. Then I called my Doctor John A Obudzinski's office.His assistant answered my call.She shows no patience too. I wanted to do the whole breasts check which I asked at the beginning. I asked how long I have to wait because I just did biopsy. I don't want to get more damaged with wound. They mentioned I have to wait till December. I mentioned I don't have to wait coz I paid diagnostic mammogram last year. If I want to do the insurance free one, I can have it anytime. Then I didn't get any reply with any answers just a machine call tell me I can order now.

The whole time a person is very nice to me is the lady from billing department. I called her because radiology department told me to call my doctor, doctor office told me to call billing. She was very nice and checked my record. But she can't answer questions beyond billing.

My point is I tried to be nice when I called the hospital even I have so many doubts about treatments. I wasn't rude at all. I don't know why I was treated like this especially I did twice and paid twice biopsy at the same spot, my breasts still hurts with bruises ( I asked about this too cause no bruise from first time ) and two holes there. I asked whole breasts ultrasound turns out they only did one. Then I was kicked everywhere like a ball. Can anyone please talk to me from the hospital. This is frustrating, something is very wrong and uneven treatment. is that because I am a Chinese with an accent so they treated me like this.

Thank you.

I dont know if it's safe here to leave my information . so I give Emial: [protected]@sina.com

After a year of prescribing naproxen to me, my primary healthcare provider Dr. Rashwani decided not to refill my script. That is my primary and only medicine for my arthritis which, is all over my whole body. I've been without it now for four days and all he could suggest to me is go to my pain management doctor which I don't see anymore. So my only solution is to find another doctor and waste more time! This doctor needs to be fired!

In June of this year 2021 I talked with Aurora Health Care extensively and numerous people employed there about seeing a doctor for me a 60 year old man about a preventive check ups, including a Colonoscopy. With spending hours on the phone with Aurora about procedures, insurance billing, time schedules, doctors and there clinics involved and that everyone I spoke with, have names and dates, that all was in a good interest for me to proceed with Aurora Health systems. On my first appointment there were a few things that went terribly wrong in the fact of my actual body in them damaging my ear and giving me 4 days of intense pain without repairing the issues then and the next day. They also did some real miscalculations in height and weight intern stating I was over weight, which I am not, according to my next procedure with them.
I proceeded to my next appointment for the Colonoscopy were again the admittance procedure was not explained and when I asked what does that mean.
Was only to lead lead into the area for the procedure to begin, I wad very nervous but all the doctors, nurses and techs were very nice and did what seem to me a really good job. Thank you. But later there was a few problems in there communications of results of more than one thing.
I started receiving bills from your systems, I did not understand, so I called the number for some clarifications on this. I was told that they submitted the bills to my insurance company and they denied payment. I was then told I have to pay right now, mind you the bills were less than 10 days generated and less than a few days since some appointments. I was then told if I did not make payment right now and make the payments arrangement for one thousand a month It would be turned in for collection immediately. So being terrified of having my credit ruined I agreed and paid them the one thousand dollars and entered into and unwritten contract for payments, under great distress. Later in other conversation with other employees of Aurora, insurance claims, insurance agents, ext. Aurora did not submit any claims to insurance and now stating they won't. This was all pre arranged and in standing for normal, procure and billing. Never in the three times I went to Aurora for procedures was I informed that things had changed from my lengthly investigations prior to appointments. The three times of admittance people said things I did not understand and I did ask what they meant and never got answers only to be lead into the appointments, still leading me to believe all was as prearranged.
Now some of the bills are more than the 30 days allowed for submitting to insurance leaving me stuck. Aurora has now informed me to submit the bills to the insurance myself and did not give me the correct types to submit and how would I even know what is correct.
Aurora you have been liars, you have charged for a few things that are wrong, you have held back vital information. You have used strong arm tactics with great threat, you have done things to my person with harm. I am so sorry I ever came to you with my needs, so dumb I my part, but you all prior sold me a good picture.
And now not knowing how to even get reimbursement from the insurance in the timely manner you have put me in debt to you for ten thousand some odd dollars with no remorse, no understanding or even a little help in any matters, "just pay". You need to think about others and what you are doing to them because I am defiantly now thinking what I can do to you with your deaf ears.
Not so much thanks, Dom.

Discrimination against people with disabilities especially me that have a speech impairment
Job process takes a long time and no response/or call from anyone
I was aurora Healthcare for 17 years before I quit, I can't get transferred into another department to get experience/or skills I needed in clerical, but, everyone else can get a job/or transferred, but, i can't
Always been hard for me to get job cuz of my speech impairment no one don't understand it at all
Dont miss working for aurora Healthcare care especially food service in kenosha/what I've been through with some people over kenosha aurora Healthcare/supervisor Karen and am lead Bonnie which is not good at their job should not be a boss/or a lead like I said in previous complaints about them/few others too I've mentioned