CB Vehicle Repair and Maintenance Volkswagen service no customer care

Volkswagen review: service no customer care

Clara Engel of DE

Aug 03, 2019 5:00 pm EDT

Verified customer

Dear Sir, my name is Clara. I have a golf sportvan blue motion. Before a polo too. I like very much VW cars because they are known to be the best cars. And they are one the best ones. But I was so disappointed this Friday by the way I was treated. I am a good client of a dealership at my place because I am working quite far away from my house nearly everyday I made 224km to go to work. So you can imagine how many kilometers I do each year. Quite a lot. So my servicing are quite regular and often. I am working early or really late so sometimes I am still on the road at 2am or later. So traveling in the dark is not always that comfortable. So that why having a good car is for me very important because I don't want to get a breakdown during the night by myself. That why my decision to go always by one of VW dealership was for me so important because trust reliable flexibility and quality work were the key to keep my car in shape. But now this Friday I got such a disappointment. I had a appointment at 8.30am, but unfortunately I didn't hear my alarm and woke up around 8.15am. I phoned to the dealership to tell that I am on my way to the garage in a few minutes. Without any breakfast run to the garage and made it at 9am to them. I came to the reception no good morning no reaction just go to the service guy. I walk to him. He saw me. I said good morning he looked at the clock and made me see it. He told me that I was too early and I told him no I am late because it was 8.30 foreseen. At that point I understood what he meant. And I got upset by asking him if he was joking with me or what. That I did phone to tell about my delay. The car would have stayed a whole day. Is an appointment by one of your dealership a dentist or doctor appointment? Question! After seeing my reaction he changed because he didn't expect me to react as I am usually a calm woman and never complain about them. He told me that no one did tell him about it. Why reacting like that then? My car had a strange weird nose. I wanted to go already two weeks ago but didn't get any appointment. Got one appointment on Friday. The result after leaving my car a whole day at your dealership is 364euros to pay and still the weird strange nose. Really why are they working in a garage if they cannot solve the problem! What should I do now the nose is still here every time I drive. I am afraid to go with my car but right now no solution. And get treated so bad. I am a woman and have no idea about cars. Should I now learn about how a car function so that men in your dealership is not treating me like a stupid one and made me believe everything . I want a solutions. I am sending pictures of some of my invoices I paid and how often I am there. Also pictures of what he think can be the nose or weird problem. The service guy didn't talk to me about it when I came to fetch my car. The one giving me the whole explanation was the receptionist the one having no ideas about cars repairs but just picking up a phone. I didn't meet the servicemen or talk to him about my car. He was gone. My car is still having that strange nose. So I asked to see the boss but he was neither there. I talk then that I will come this Monday to see the boss because i am totally disappointed and fed up to be treated like that. On that day when I took my car I didn't realize afterwards lately that one pair of my Nike shoes at the back got crushed from a dirty oily shoes. I didn't take them away because they are my gym shoes and they are always at the back so not really valuable. I didn't take a picture but I should to show how I found them. I was under schock. And that is a shame for VW cars to have such a dealership with no customer care. I am really sad, disappointed, lost and afraid because I don't know where to go exactly with my car to get a good trustworthy peoples who cares about their clients and want to make them feel good. And not to threaten them by crushing their shoes.

View 0 more photos

Volkswagen - damaged goods and no resolution 43

Volkswagen - unable to fix flashing light in amarok 5

Volkswagen - complaint of service 12

Resolved

Volkswagen - receiving mails of award money 17

Resolved

Volkswagen - fraud 18

Resolved

Volkswagen - services are terrible..

Volkswagen - ID4 Service Issues

Volkswagen - volkswagen r 2017

Volkswagen - quality of original parts + perfunctory vag official car service

Volkswagen - damaged goods 2

Resolved

View all Volkswagen reviews and complaints

Previous review Next review

0 comments

Add a comment

Volkswagen contacts

Volkswagen phone numbers

800 865 579 2436
800 865 579 2436

Click up if you have successfully reached Volkswagen by calling 800 865 579 2436 phone number 12 12 users reported that they have successfully reached Volkswagen by calling 800 865 579 2436 phone number Click down if you have unsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number 10 10 users reported that they have UNsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number

46%
Confidence score

Germany & Other Countries

1800 607 822
1800 607 822

Click up if you have successfully reached Volkswagen by calling 1800 607 822 phone number 4 4 users reported that they have successfully reached Volkswagen by calling 1800 607 822 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 607 822 phone number 2 2 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 607 822 phone number

67%
Confidence score

Australia

8800 333 4441
8800 333 4441

Click up if you have successfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 8800 333 4441 phone number Click down if you have unsuccessfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling 8800 333 4441 phone number

Russia

+1 (800) 209-0909
+1 (800) 209-0909

Click up if you have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number

India

1800 888 947
1800 888 947

Click up if you have successfully reached Volkswagen by calling 1800 888 947 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 1800 888 947 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 888 947 phone number 6 6 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 888 947 phone number

Malaysia

+1 (800) 822-8987
+1 (800) 822-8987

Click up if you have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number

United States

+44 800 083 3914
+44 800 083 3914

Click up if you have successfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +44 800 083 3914 phone number Click down if you have unsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number

United Kingdom

+43 66 246 810
+43 66 246 810

Click up if you have successfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +43 66 246 810 phone number Click down if you have unsuccessfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +43 66 246 810 phone number

Austria

+32 22 337 502
+32 22 337 502

Click up if you have successfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +32 22 337 502 phone number Click down if you have unsuccessfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +32 22 337 502 phone number

Belgium

+45 43 288 360
+45 43 288 360

Click up if you have successfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +45 43 288 360 phone number Click down if you have unsuccessfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +45 43 288 360 phone number

Denmark

+33 323 738 177
+33 323 738 177

Click up if you have successfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +33 323 738 177 phone number Click down if you have unsuccessfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +33 323 738 177 phone number

France

+39 459 691 215
+39 459 691 215

Click up if you have successfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +39 459 691 215 phone number Click down if you have unsuccessfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +39 459 691 215 phone number

Italy

+31 800 555 7000
+31 800 555 7000

Click up if you have successfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +31 800 555 7000 phone number Click down if you have unsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number

Netherlands

+47 24 033 570
+47 24 033 570

Click up if you have successfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +47 24 033 570 phone number Click down if you have unsuccessfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +47 24 033 570 phone number

Norway

+351 808 308 989
+351 808 308 989

Click up if you have successfully reached Volkswagen by calling +351 808 308 989 phone number 3 3 users reported that they have successfully reached Volkswagen by calling +351 808 308 989 phone number Click down if you have unsuccessfully reached Volkswagen by calling +351 808 308 989 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +351 808 308 989 phone number

100%
Confidence score

Portugal

+34 902 151 161
+34 902 151 161

Click up if you have successfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +34 902 151 161 phone number Click down if you have unsuccessfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +34 902 151 161 phone number

Spain

+46 812 081 080
+46 812 081 080

Click up if you have successfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +46 812 081 080 phone number Click down if you have unsuccessfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +46 812 081 080 phone number

Sweden

+41 800 402 040
+41 800 402 040

Click up if you have successfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +41 800 402 040 phone number Click down if you have unsuccessfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +41 800 402 040 phone number

Switzerland

+86 400 188 0888
+86 400 188 0888

Click up if you have successfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +86 400 188 0888 phone number Click down if you have unsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number

China

+852 36 989 588
+852 36 989 588

Click up if you have successfully reached Volkswagen by calling +852 36 989 588 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +852 36 989 588 phone number Click down if you have unsuccessfully reached Volkswagen by calling +852 36 989 588 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +852 36 989 588 phone number

Hong Kong

+81 120 993 199
+81 120 993 199

Click up if you have successfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +81 120 993 199 phone number Click down if you have unsuccessfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +81 120 993 199 phone number

Japan

+63 24 594 555
+63 24 594 555

Click up if you have successfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +63 24 594 555 phone number Click down if you have unsuccessfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +63 24 594 555 phone number

Philippines

+27 860 434 737
+27 860 434 737

Click up if you have successfully reached Volkswagen by calling +27 860 434 737 phone number 14 14 users reported that they have successfully reached Volkswagen by calling +27 860 434 737 phone number Click down if you have unsuccessfully reached Volkswagen by calling +27 860 434 737 phone number 9 9 users reported that they have UNsuccessfully reached Volkswagen by calling +27 860 434 737 phone number

22%
Confidence score

South Africa

+82 807 670 089
+82 807 670 089

Click up if you have successfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +82 807 670 089 phone number Click down if you have unsuccessfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +82 807 670 089 phone number

South Korea

+886 800 828 818
+886 800 828 818

Click up if you have successfully reached Volkswagen by calling +886 800 828 818 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +886 800 828 818 phone number Click down if you have unsuccessfully reached Volkswagen by calling +886 800 828 818 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +886 800 828 818 phone number

Taiwan

+54 800 888 8338
+54 800 888 8338

Click up if you have successfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +54 800 888 8338 phone number Click down if you have unsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number

Argentina

+55 800 019 5775
+55 800 019 5775

Click up if you have successfully reached Volkswagen by calling +55 800 019 5775 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +55 800 019 5775 phone number Click down if you have unsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number

Brazil

More phone numbers