Menu
For Business Write a review File a complaint
Volkswagen

Volkswagen review: ID4 Service Issues

S
Author of the review
10:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took my ID4 for 20K service as well as a factory recall. The dealership was kind enough to give me a loaner. The dealership had my vehicle for 3.5 weeks. There was very limited communication. When we finally got it back we were told they could not do the recall or update because they are not a "high voltage dealership" This would have been nice to know while they had the vehicle for over 3 weeks. I contact customer care and they suggest a dealership that can accommodate me. I make an appointment online. I am then called right before my appointment by the dealership to tell me they have 68 cars ahead of me and they would put me on a list.

I had the car back 1 day and I got a dash light and warning Electrical System Malfunction service required.

I call the dealership and there is nothing they can or will do. I just have to wait.

I chat with VW they find another dealership where I can get an appointment Mind you all of the dealerships are very far from my home. I manage to get an appointment. I took it yesterday they state they cannot do the recall and the car may be out of warranty by the time they can and fixing the electrical system malfunction will be at least 2 weeks and they have no vehicle I can use. I am at a loss I need to still get to work and I feel my vehicle is being held hostage. I have no choices in the matter if I want the bare minimum done. I am completely at a loss as to what to do about the recall. I am so disappointed in the vehicle purchase and would not recommend a VW electric vehicle to anyone.

Claimed loss: so far 24 days and counting at 24 days its $440 everyday without my vehicle my expenses increase

Desired outcome: I would like a comparable vehicle loaned to me while VW figures out how to timely service my car.

Confidential Information Hidden: This section contains confidential information visible to verified Volkswagen representatives only. If you are affiliated with Volkswagen, please claim your business to access these details.

0 comments
Add a comment

More Volkswagen reviews & complaints

Volkswagen - complaint of service 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - receiving mails of award money 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - fraud 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Volkswagen - damaged goods 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Volkswagen Contacts

  2. Volkswagen phone numbers
    800 865 579 2436
    800 865 579 2436
    Click up if you have successfully reached Volkswagen by calling 800 865 579 2436 phone number 12 12 users reported that they have successfully reached Volkswagen by calling 800 865 579 2436 phone number Click down if you have unsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number 10 10 users reported that they have UNsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number
    46%
    Confidence score
    Germany & Other Countries
    1800 607 822
    1800 607 822
    Click up if you have successfully reached Volkswagen by calling 1800 607 822 phone number 4 4 users reported that they have successfully reached Volkswagen by calling 1800 607 822 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 607 822 phone number 2 2 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 607 822 phone number
    67%
    Confidence score
    Australia
    8800 333 4441
    8800 333 4441
    Click up if you have successfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 8800 333 4441 phone number Click down if you have unsuccessfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling 8800 333 4441 phone number
    Russia
    +1 (800) 209-0909
    +1 (800) 209-0909
    Click up if you have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number
    India
    1800 888 947
    1800 888 947
    Click up if you have successfully reached Volkswagen by calling 1800 888 947 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 1800 888 947 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 888 947 phone number 6 6 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 888 947 phone number
    Malaysia
    +1 (800) 822-8987
    +1 (800) 822-8987
    Click up if you have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number
    United States
    +44 800 083 3914
    +44 800 083 3914
    Click up if you have successfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +44 800 083 3914 phone number Click down if you have unsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number
    United Kingdom
    +43 66 246 810
    +43 66 246 810
    Click up if you have successfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +43 66 246 810 phone number Click down if you have unsuccessfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +43 66 246 810 phone number
    Austria
    +32 22 337 502
    +32 22 337 502
    Click up if you have successfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +32 22 337 502 phone number Click down if you have unsuccessfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +32 22 337 502 phone number
    Belgium
    +45 43 288 360
    +45 43 288 360
    Click up if you have successfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +45 43 288 360 phone number Click down if you have unsuccessfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +45 43 288 360 phone number
    Denmark
    +33 323 738 177
    +33 323 738 177
    Click up if you have successfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +33 323 738 177 phone number Click down if you have unsuccessfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +33 323 738 177 phone number
    France
    +39 459 691 215
    +39 459 691 215
    Click up if you have successfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +39 459 691 215 phone number Click down if you have unsuccessfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +39 459 691 215 phone number
    Italy
    +31 800 555 7000
    +31 800 555 7000
    Click up if you have successfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +31 800 555 7000 phone number Click down if you have unsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number
    Netherlands
    +47 24 033 570
    +47 24 033 570
    Click up if you have successfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +47 24 033 570 phone number Click down if you have unsuccessfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +47 24 033 570 phone number
    Norway
    +351 808 308 989
    +351 808 308 989
    Click up if you have successfully reached Volkswagen by calling +351 808 308 989 phone number 3 3 users reported that they have successfully reached Volkswagen by calling +351 808 308 989 phone number Click down if you have unsuccessfully reached Volkswagen by calling +351 808 308 989 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +351 808 308 989 phone number
    100%
    Confidence score
    Portugal
    +34 902 151 161
    +34 902 151 161
    Click up if you have successfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +34 902 151 161 phone number Click down if you have unsuccessfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +34 902 151 161 phone number
    Spain
    +46 812 081 080
    +46 812 081 080
    Click up if you have successfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +46 812 081 080 phone number Click down if you have unsuccessfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +46 812 081 080 phone number
    Sweden
    +41 800 402 040
    +41 800 402 040
    Click up if you have successfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +41 800 402 040 phone number Click down if you have unsuccessfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +41 800 402 040 phone number
    Switzerland
    +86 400 188 0888
    +86 400 188 0888
    Click up if you have successfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +86 400 188 0888 phone number Click down if you have unsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number
    China
    +852 36 989 588
    +852 36 989 588
    Click up if you have successfully reached Volkswagen by calling +852 36 989 588 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +852 36 989 588 phone number Click down if you have unsuccessfully reached Volkswagen by calling +852 36 989 588 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +852 36 989 588 phone number
    Hong Kong
    +81 120 993 199
    +81 120 993 199
    Click up if you have successfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +81 120 993 199 phone number Click down if you have unsuccessfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +81 120 993 199 phone number
    Japan
    +63 24 594 555
    +63 24 594 555
    Click up if you have successfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +63 24 594 555 phone number Click down if you have unsuccessfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +63 24 594 555 phone number
    Philippines
    +27 860 434 737
    +27 860 434 737
    Click up if you have successfully reached Volkswagen by calling +27 860 434 737 phone number 14 14 users reported that they have successfully reached Volkswagen by calling +27 860 434 737 phone number Click down if you have unsuccessfully reached Volkswagen by calling +27 860 434 737 phone number 9 9 users reported that they have UNsuccessfully reached Volkswagen by calling +27 860 434 737 phone number
    22%
    Confidence score
    South Africa
    +82 807 670 089
    +82 807 670 089
    Click up if you have successfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +82 807 670 089 phone number Click down if you have unsuccessfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +82 807 670 089 phone number
    South Korea
    +886 800 828 818
    +886 800 828 818
    Click up if you have successfully reached Volkswagen by calling +886 800 828 818 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +886 800 828 818 phone number Click down if you have unsuccessfully reached Volkswagen by calling +886 800 828 818 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +886 800 828 818 phone number
    Taiwan
    +54 800 888 8338
    +54 800 888 8338
    Click up if you have successfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +54 800 888 8338 phone number Click down if you have unsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number
    Argentina
    +55 800 019 5775
    +55 800 019 5775
    Click up if you have successfully reached Volkswagen by calling +55 800 019 5775 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +55 800 019 5775 phone number Click down if you have unsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number
    Brazil
    More phone numbers
  3. Volkswagen emails
  4. Volkswagen address
    Berliner Ring 2, Wolfsburg, England, Buckinghamshire, 38440, Germany
  5. Volkswagen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Volkswagen contacts