AutoNation review: Autonation warranty cancellation customer service issue

I received a response to my email request dated 10-4-2023 and I responded to it answering the questions you had and providing additional information. I have not received anything to date about what I needed. Case #36035370, Emailed from dealership AutoNation Chrylser, Jeep, Ram in Col Ga on Victory Dr. on 9-19-23 by the Finance manager name Wayne Koenig. Cancellation of extended warranty due to car being totaled on Aug 22, 2023. I provided Mr. Koenig with the letter from the insurance company stating mileage when the car was totaled. He attached it to the email. The car was not financed. I paid in full the date of purchase in 6/2022. I was there when he did all of this. I want to know what amount of refund to expect and to make sure the funds are deposited or a check sent to me. The funds were paid by me in full the date of purchase. My account # should be indicated on the Information the dealership has. If not I can provide you with a copy of where the amount for the full purchase price was deducted from my account the day we purchased the car. If the check is mailed my address is 8344 Frank Houser Ave #1734 Columbus Ga 31909. Please advise Mr Koenig is a poor excuse...