Avangate review: They receive payments and no support 111

I also have had problems with Avangate. They were happy to take my money and give me software that didn't work, but when I told them it didn't work and asked for a refund they said refunds must be approved by the software supplier, who of course denied it as well. This is total fraud!

I have also been a victim of Avangate's fraud. They were happy to take my money for software, but when it didn't work they denied my refund as they refund has to be approved by the software distributor who of course also denied the refund. This is total fraud!

Dear Jeffro61,

It is at least regrettable that you are accusing our business as being "a total fraud", we kindly remind you that Avangate is accredited with the Better Business Bureau since 03/01/2010 and currently has an "A" rating on a scale of A+ to F.
Unfortunately we are unable to locate your order based on the information you have provided in your comment. However, we would be more than happy to go over your case's details with you in order to clarify the current situation. If you require any feedback or help from us in regards to the issue you have described please feel free to get back to us, our full contact details can be found on our official website www.avangate.com

Best regards,
Avangate Support Team
www.avangate.com

Dear Avangate,
I emailed you many times kindly requesting a refund and you told me that the software was working find (just not for me), and that you could not give me a refund without the software provider's approval. Clarifying the current situation is only an attempt for you to save face in public by saying how you are right in not giving refunds. I gave you many chances to do right, and even told you that I would be leaving my honest negative feedback on every website and forum that I could find if you didn't do right. But only now when you have found one of many many complaints do you at all seem interested, but only to save yourself from the public eye. I would give you my order information if you gave me any sign that you would actually consider giving me a refund for the software that does not work on my website, but I really do not think that it interests you to provide good customer service and to do what right. You seem to only be interested when it involves PR. And for the record, I have already filed a complaint with the Better Business Bureau - if everyone else here did too then you would not still have that A rating.

However, I would consider stopping this campaign against you, as well as the numerous complaints, etc, if you would just give me the tiny $40 refund which will save you much more money than you will lose from bad PR. I can be reached at jeffro61 at hotmail . com.

Dear Jeffro61,

We carefully investigated this incident, the support tickets previously opened with Avangate, the feedback received from the software manufacturer, the information presented for the purchased product on the official website, etc and our investigation revealed the following:

- there is a DEMO version of the software for the purchased product on the vendor’s website (of the type “try before you buy”)
- the vendor provided timely consideration to your case in regards to the encountered issue, and indeed they denied refunding based on their own Terms of Service, product sufficient description and the aforementioned “try before you buy” option
- there is absolutely no history of similar complaints over dysfunctional products for this vendor within the Avangate platform

We kindly remind you that Avangate acts as a payment provider for a large number of different online merchants. Every dispute, complaint, over product functionality etc, should be addressed directly to the software publisher from which you purchased, and not to Avangate.

Taking all factors into consideration, Avangate successfully and timely managed this incident, attended to both parties involved, as we tried to reach a resolution in your case. Under these terms, Avangate reached the conclusion that your online order cannot be refunded following your request. If you disagree with the reasons provided above and the resulting decision, please note you also have the option of opening a chargeback dispute with the card issuer under the reason “product not functional”.

For any further assistance, please do not hesitate to contact us.

Best regards,
Avangate Support Team
www.avangate.com

Yes, the demo works great. If only it worked on my website like that. Well thank you for the chargeback dispute tip - will try that.

I ordered 1 X Swahili Starter on the 26/11/11 order no.[protected]. They said that they word send me an email so I can download the course. It has never happened. When I log in to check on delivery it says that it has been delivered. I have nine colleagues who need the same software. Their business model is wrong. It is better to sell 10 @ $35.95 or $359.50 than just rip me off for $35.95.

Dear 330epping,

We have sent the registration details twice to the email address you've provided in the billing form but unfortunately it seems our emails are getting blocked by your private mail server. Under the circumstances, we kindly invite you to get back to us either by email (support [at] avangate [dot] com) or by phone [protected]) and provide us with a different email address. If you decide to contact us by phone, the issue will be solved in less than a minute.

Best regards,
Avangate Support Team
www.avangate.com

I too am having a problem with this process. I ordered some software back in January 2010 and was charged for it in 2010 and 2011 against my Credit Card - problem was that I only noticed it this year. I have not used the product since, I no longer have an account on Avangate - but somehow they can still charge me? I phoned and spoke to Avangate and they said that I would receive a response from Auslogics in 24 hours but its now past that and guess what - no response! I think that its a very good money spinner for software companies producing their products and charging people who most of them probably don't realise they are automatically being charged for something they no longer use - I have not been sent any emails informing me of my renewals - which cannot be right. I shall be very wary of buying software on-line in the future. My recommendation is treat any purchases from Auslogics via Avangate with caution. If I get any response from Avangate or Auslogics I will update this posting.

Dear RPUK,

Given the fact you didn't include any order number in your post we were not able to locate your order in our database and investigate the case accordingly. Based on your description it appears this situation is related to a license renewal process. If this is the case, please note that all renewals are being notified to the customer prior to the actual event taking place and they can be managed at any moment either by logging in to the Avangate myAccount or by simply contacting our 24/7 support department. There is also the option of requesting a refund if the license renewal has just taken place, as Avangate can forward your request to the software developer.
If you decide to manage this event on this thread, please reply with your order reference number. On the other hand, should you decide to contact our 24/7 support service directly, please do so by using the contact details provided on our website http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

bonjour;
suite à mon annulation du paiement automatique pour Media crawler auprés de Avangate.com ces derniers mon envoyé un mail le 20 janvier 2012 10:45, confirmant cette annulation et s'engageantt de ne rien prélever sur ma carte de credit.
Malheureusement le 21/01/2012 Avangate .com à débité ma carte de 69;95 us $ sans aucun scrupule.
que dois-je faire?

Bonjour,

Merci pour votre message.
On a noté que notre soutien en français vous a déjà contacte avec une réponse. Veuillez nous contacter de nouveau a support@avangate.com avec la copie de prélèvement bancaire ou le débit de 69.95$ est mentionné.
Merci d’avance.

Salutations,
Avangate Support
www.avangate.com

Just sent an email to support for order [protected]. Never got an email asking if I wanted to renew, just an after the fact note that it happened. I don't want to renew. From reading the other posts, it sounds like Avangate will do the right think and reverse the PayPal charge immediately. Thanks ahead of time. - Chris

Dear Csmit75,

As you may already know, yesterday we have forwarded your refund request to the Software Manufacturer in order to make sure a prompt resolution is reached in regards to your situation. Today we have received the authorization to issue a full refund on your order consequently we have just sent the corresponding amount back to your PayPal account. Shortly you will also receive a written email confirmation for the operation discussed.
If your require further assistance in regards to this case, please feel free to contact us by using the contact details provided on our website http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

Excellent response. Very fast also. Thank you.

they are a ###
paid for the item online and i never received the activation code only 3 weeks after i complaint to paypal i received the email from
avangate ask for refund, did not received response from them . and paypal can not do anything because it's and electronic delivered
item .
so stay away from these people they are a BIG ###

Dear JP007,

The issue you have explained above can be solved in a matter of minutes by Avangate in the sense that we can resend all the information either to the email address you've provided in the billing form or by resending the registration details to an alternative email address. Unfortunately you have not referenced any order number in your post, consequently we cannot locate your order and solve the problem right now but we do invite you to contact us directly so that we can make sure your problem gets solved in minutes. Please use our contact details listed here http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

DON'T GIVE THEM YOUR CREDIT CARD NUMBER ! MAKE SURE YOU CHECK YOUR ACCOUNT FOR THE NEXT MONTH BECAUSE THEY ARE MAKING OTHER CHARGES ON YOUR CARDS AT A LATER DATE FROM LTD CONTRAST IN AMSTERDAM.

Dear HLKH,

Thank you for your feedback. We would be interested in being provided with your order reference number so that we can clarify the situation publicly right on this thread. We're looking forward to receiving your reply in the matter.

Best regards,
Avangate Support Team
www.avangate.com

I agreed to a trial of software. The confirmation I received of the trial made no mention of an additional charge being made after 7 days if I failed to cancel the trial. Then, 7 days later I find a charge has been made to my credit card for software I was not happy with and did not wish to purchase. At no time was I informed that this charge would be incurred prior to the amount being deducted. I immediately contacted the company, with the order number Avangate order #[protected] yet they said I was not entitled to a refund due to a missed deadline. How is this possible when I had received no correspondence about a deadline?

I am sure that this issue can be easily and speedily resolved and look forward to this happening promptly.

Dear Jbhlo12,

We have already replied to your complain in the "avangate.com" thread, with the address: Avangate.com — Refund

Please post any comments you might have on the above thread, or contact us by email or phone (http://www.avangate.com/company/contact.php).

Best regards,

I used them to order a program. Got program ok then next day over 1500 charged to my card. I know it was them as I didn't use card before or after purchase. My bank called and said that the card was being used to much. Thank god they called me so I could cancel card and stop this. So word of advise watch out for company's like this...

Dear Davie200,

Please refer to the following link: http://www.complaintsboard.com/findcomment/?id=1250784&tbl=cp where we already provided a response to your inquiry.
Please post any comments you might have on the above thread, or contact us by email or phone (http://www.avangate.com/company/contact.php).

Thank you,

Avangate is a dealer not to be trusted, Fast in cashing, but impossiblr0e for delivery ! God verdoori

Dear haribo Gummibär,

Unfortunately your message does not contain the necessary amount of details needed for us to locate your order in our database. If you require our assistance, please feel free to reply here with your order reference number so we can begin an investigation. Please note you can also contact us directly by using the customer support contact details we provide on our official website: http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team,
www.avangate.com

I am a software developer who has used Avangate's payment processing service for over a year and a half. They are not scammers or identity thieves. The fact that they cannot provide refunds on request is common to all payment processors. Only the software developer can issue a refund. If you don't get a response from the developer, decline the charge with your credit card company. But please don't blame Avangate for a developer's shortcomings.

I'd also like to point out that sometimes customers provide a bad email address and no phone number. When you contact a developer, it is a good idea to provide them with a secondary means of contact.

I just got hit with some random payment via my advanced system care. i was using the free version after i upgrade to v6, (or so i thought) turns out, i wasn't and the thing tried to force an automatic subscription fee on me, it's already in my paypal and i'm trying to cancel it, but paypal insists that it's legit.
i don't know how this happened, i never agreed to paying for the full product! i was perfectly happy with the free version!
now i've got to find a way of getting out of paying 20 ish dollars or run out of money to do anything with! (i'm a poor career student with only 80 dollars in the bank lulz) i need that money for laundry!
[censored] all to hell i only have one suit of clothes!
I'm trying to contact avangate right now, but if their customer service is as bad as you guys say then i'm screwed T.T

I'm not sure, but I like I'm being scammed by Avangate. I paid 133.91 in January 2013 and a week later they said I needed more work on my computer. Then they asked for another 133.91! I don't have that kind of money everymonth, let alone twice a month! I'm not paying it. The work they did was next to nothing. NO MORE MONEY AVANGATE!

I purchased order reference #[protected] a blu-ray player software from your partner Aiseesoft for $29.25 after downloading and checking out their trial version which had watermarks, time limit and the audio played fine continuously but the video plays for
two or three seconds then it pauses for two or three seconds and it did that continuously also, moreover, Aiseesoft stated in writing
that the benefits of the purchased version are no watermarks, no time limit, etc...that it will work properly. So during this time I did some
browsing and found other companies that had blu-ray player software, but I reluctantly decided to go with Aiseesoft because their
trial version did not work properly it had the watermarks and the video played and paused continuously but despite all of that,
I still chose to purchase their purchased version and hoping that it will work properly AND IT DID NOT WORK PROPERLY, AFTER
I PURCHASED AND DOWNLOADED AISEESOFT 'S BLU-RAY PLAYER SOFTWARE PURCHASED VERSION NOT ONLY IT DID NOT WORK PROPERLY, IT PLAYED INPROPERLY WITHOUT THE BENEFITS AISEESOFT MENTIONS IN WRITING, THE
WATERMARKS WERE STILL THERE AND THE VIDEO PLAYED AND PAUSED CONTINUOUSLY AS YOU ARE VIEWING IT ON
PLAY MODE. So I immediately emailed numerous times aiseesoft support and the financial dept. at Avangate and I requested a $29.25 REFUND unless the problem is corrected and the aiseesoft blu-ray player software works properly, and aiseesoft/support responded and instructed me to go to this link and that I can download the latest version of the program I purchased at this link
here "http://www.aiseesoft.com/blu-ray-player/". I did download this aiseesoft mac blu-ray-player which I was instructed to download
and IT DID NOT WORK, IT DID NOT HELP IN ANY WAY, SHAPE OR FORM, so I assumed that it could have downloaded the trial
version since I only downloaded the latest version as I was instructed to download it and if you download without purchasing you will
download the trial version, THEN I DECIDED TO DOWNLOAD THE PURCHASED VERSION SO I PURCHASED ORDER REFERENCE #[protected] AISEESOFT MAC BLU-RAY-PLAYER...AND IT STILL DID NOT WORK PROPERLY, NO CHANGE WHAT
SO EVER.
Again, I immediately contacted aiseesoft/support and informed them that MY REFUND REQUEST JUST SHOT-UP TO $58.50 unless
the problem is corrected and the aiseesoft blu-ray player software works properly, and aiseesoft/support never ever responded.
The only responses I got was that the payment was received, and thanking me for the purchase and the payment.
ALL OF MY ATTEMPTS OF CONTACTS AND REQUESTS HAVE ALL BEEN IGNORED TO DATE.
I would greatly appreciate that you lend me your assistance and that you locate and look into both of my orders reference numbers being [protected] and [protected], and I don't even have to look them up, I've got them memorized from quoting them numerous times.
I'm also aware that this here refund-request process is a lengthy one, as long as the results are $58.50 refund-request approved.

Hey Avangate, Can you find me Timothy Knerr? I'd like my 133.91 BACK! You charge me for a product. Then removed the product. Then added a cleaner and some anti malware program that needs a product code. I'm now using System Mechanic through AOL it works better than anything your boys claim they did! I would like a REFUND!

Avangate is not a fraud company. Even for affiliate and vandor USA People are purchasing then using the product then ask for refund . How pathetic . Canadian are 100% good compare to USA Cheaters.

Dear Elie N. Hajjar,

We have checked our records related to both your orders and we hereby confirm that all messages sent by you to both pay@avangate.com and support@aiseesoft.com have been responded to by the Software Publisher. By going though the respective correspondence we've noticed that none of your messages contained a clear description of the problem, but rather the statement that the product does not work. Consequently, we advise you to provide the Software Publisher with as much information as possible regarding the behavior of the software or the problem which prevents you from successfully using the program so that the problem can be solved either by means of technical support or by refunding the purchase(s). Alternatively, you can also contact us directly in order to provide such details as we would then forward it to Aiseesoft. In this respect, the contact details you can use in order to reach us by phone or email can be found here: http://www.avangate.com/shopper-support/

Dear GMTTS,

In order to assist you with the issue you have described we require an order number or the email address which was used during the online ordering process. If you do not have access to such information, we recommend that you contact us directly so we can locate your order(s) by using the first four digits and the last four digits of the bank card used during the online payment process. Since this kind of information is of sensitive nature, we are looking forward to receiving your call at the phone numbers provided here: http://www.avangate.com/shopper-support/

Best regards,
Avangate Support Team
www.avangate.com

Dear sir
I am also having trouble with AVANGATE IOBIT
THEY HAVE TAKEN £24.20 OUT OF MY ACOUNT IN ENGLAND AND I DONT EVEN HAVE IOBIT ON MY COMPUTER.
NO EMAIL REQUESTING A PAYMENT WHATSOEVER "WHAT KIND OF COMPANY IS THIS"?.
i HAVE TELEPHONED THEM & ASKED FOR THE AMMOUNT TO BE REFUNDED FORTHWITH .
YOURS FAITH FULLY
DAVID TODD
TODD ELECTRICAL SERVICES UK.
EMAIL toddelectrical@yahoo.co.uk

To who it may concern, My name is Betsy P. and I puchased a software program from ABK-SOFT.com through Avangate. I experience problems right away. This company never answers their phone [protected]), they claim to have liive suppot, which is always offline. They have no idea how to fix their own software.
I requested a refund they denied it. I did some investigating and discovered, this software owner is a known scammer Dmitrii Rudakov of Abledating & ABK-SOFT.com . I contact Avangate to ask them, do they make a habit out of doing business with known scammer, I was told that they have been boing business with this individual and/or company for more then 7 years. I was told by Avangates customer service, that it doesn't matter what a handful of unsatisfied customers have to say.
I have since filed a complaint with the Consumer Complaint Agency, International Customer Protection & Enforcement Network and The BBB, just to name a few.
I have invite all agancies to visit my site (www.inthekutt.us) and use username:DamnMan password: sanford
and see for themselves if they don't encounter a whole host of problems with my site.
You might wonder, whats this gots to do with Avangate? Avangate is conducting business (collecting money on behaft of a individual/company that is know for fraulent behavior).
When I call Avangate I encounter very rude customer service agents. when you request their supervisor or manager, they get even ruder and hang up on you. I requested the big man himself, Sorin Hazu Sr. Director, Head of Risk & Global Customer Service, now I'm going to see what this big shot can do about his company's horrible customer service.

Thank you,
Betsy Pagan
stepintothekutt@yahoo.com

This is a fraudulent company! Do not have anything to do with this company! When i called to get a refund for the $39.99 that "alex" faudulently took out of my daughter's account, he told me it couldn't be done. He claimed she authorized this as a yearly sort of thing, however our bank knows nothing of this fom march of last year. There is no record of this charge on her account. "alex' is a theif and deserves to be put undr the jail! If the federal bureau of investigation doesn't get him, i will. I'm sure he thinks he is safe from harm because he claims to be located in amsterdam, but i assured him that our authorities have the means to contact him anywhere in the world. He hung up.

Alex, wherever you are, whatever you do: you are a dead man.

Dear Customer,

Avangate offers software vendors a full featured eCommerce platform, expertise and tools to sell and promote software online. We do not make any products. In your situation, it looks like we have processed an automatic renewal for a product that was bought initially in March 2012, however, as you have not provided any order number or email address, we cannot track your order and see exactly what happened. We would also like to remind you that we are a respectable billing company - you can look us up on Google or even on the Better Business Bureau. Moreover, our contact information is not hidden, we can be contacted 24/7:

+[protected] hour support) - International

+[protected] hour support) - International

[protected] hour support) - USA and Canada

Kind regards,

Thank you for your understanding.

Best regards,
Avangate Support Team

Dear Todd,

We've successfuly tracked down your order. Please note that this order was placed as an automatic renewal because this option was enabled during your first purchase from http://www.iobit.com website. The auto-renewal policy is communicated to the customer in the Software / Service Provider`s Terms and Conditions, that you agreed to when you purchased the software. Considering the fact that you don't wish to use their software product for another year, we have sent a refund request to the software publisher - Iobit - and a copy to you. They will reply to you within the next 24-48 hours, be sure to check your email and answer any questions the publisher might have.

Kind regards,
Avangate Support Team

I would like to get my refund too, i have made a complaint with no response from iObit or Avangate. I have also emailed iObit for a request of refund on the 7/3/13 but the staff only reply my email with promoting of their software and instructions on how to download and install their software avoiding my question and request for refund, finally on the 20/3/13 i get a reply from iObit claiming their refund period is within 30days and it is already over 30days thus they cannot process with my refund. Copied and paste from my email reply

"Dear Customer,
Thank you for your fast reply!
After we checked, we found we can't issue the refund.
According to our refund policy, it says, "When you purchase IObit products, your satisfaction is guaranteed. Within 30 days, you can request your money back if our products don't do all that we say they will."
You purchased this license code on 2013-01-17, it is beyond the refund deadline.
Thank you for your understanding and your support to IObit!

But upon checking iObit's main site, it is quoted
"You're fully protected by our 100% Money Back Guarantee and you WILL see a significant improvement in your PC's security and performance WITHIN 60 DAYS, or we'll send you a full refund. No questions asked."
http://www.iobit.com/advanced-systemcare-antivirus.php

I felt even more annoyed cos i am delayed till it pass my 60days period and told i wasn't allowed to get a refund due to their policy is 30days. The replier to my email claim 30days cos if he/she tells me 60 days then the date i sent my email (7/3/13) falls below 60days but above 30days.

KINDLY PLEASE REFUND ME MY MONEY WITH NO QUESTIONS ASKED ACCORDING TO YOUR POLICY!
My order reference number [protected].
Need my email proof? I can forward or even post them here to prove myself if needed. Didn't do so now cos i don't want to make things so ugly as it won't help with me getting my refund.

i am trying to get a refund as well... i am a poor student - in need of programs for my education. Avangate was quick to grant med the refund... but 7 days later - it still hasn't arrived on my paypal account :C i avangate is reading this, please refund for order: [protected]