Baer's Furniture
Reviews and Complaints

i have buy leather couches from Beares GEORGE .The couches I was looking for was a leather product but after buying this couches 2017 I put my 1st complain and lastv year year 2019 again .Ever since it was just the day I report it they take some action but till today nothing happen.I feel so unhappy because I have insurance for this couches but no actions is been taken by the management of beares.I think if I don't get any attention on this on aswell I will make a plan to find help cause this stuff is very expensive.Please assist.

REGARDS

STANLEY JOHNSON.

My wife and I purchased a bedroom set form Baers furniture located on 910 us highway in N.P.B on 11/29/18 and took delivery on 12/04/19 and after 3.5 moths later the mattress is sinking, so I called costumer service an 1 week later they called me and told me that they would be sending some one out to see the mattress, when the inspector came in he immediately noticed that the mattress was sinking, he did some testing and he told me that someone from Baers furniture would be getting back to me, no one did 3 weeks later I called and I spoke with the gentleman and he said your claim is denied... I asked why? he simply told that it was sinking but not enough, I asked him can you explain ? he said well it needs to be one inch and a half for it to be considered a claim, I said so its defective... but not enough defective? he said yes! he said call back in 90 days and we will recheck the mattress which means I have to be half a year with a defective product? that's not right . I don't understand this, why such a big company like Baers Furniture does this to hard working people, all I want is for a good matress that I paid for...

I am writing because I am highly upset already with service delivery was less than 2 weeks ago. And I contacted baers which transferred me to customer service with my brand new over $6000 sectional advised how 1 part of the sectional has a huge noticeable gap and where that gap was you can see a small leather part removed I was told I have to wait a week before someone can come out to repair not replace but repair
There is no way someone can repair this.

I will be contacting next the credit card if this issue is not resolved promptly!

Picture clearly shows problems
Not even less than 2 weeks!

Marina costa
134 sw 53 terrace
Cape Coral 33914
[protected]

Sofa was delivered defective. We refused delivery. Got a call from Customer Service "Give us a chance to fix it and if you don't like you will be able to select another sofa at our store"
Second delivery, quality was worse and the sofa was soiled. Calle Customer Service got the run around. Finally contacted David Baer. Before any investigation of conversations or pictures "I know the sofa meets manufacturers standards"
"You can go to the store and pick out something else but there will be a 25% Restocking fee ($500). Regardless of evident porr quality and statements and inducements of his employees, he will keep our deposit.

We bought a three-piece living room set which included a sofa, loveseat and individual recliner. We spent over $5000 for brown leather. We were encouraged to buy the extended warranty at an additional cost which we did thru Bears with uniters insurance.
Within the first two years we noticed the loveseat was cracking and peeling even though this was the least used couch in the set. We immediately contacted uniters insurance who has given us the runaround for the last eight months.

Now they are telling us they cannot get the replacement leather and they are offering us $369 as compensation. The loveseat was $1000 and since they don't make it anymore we will now have an unmatched says piece in our living room. Or we can have a completely damaged piece in our living room.

We are requesting a full refund of the purchase price, a full refund of the fake uniters warranty which was a complete rip off and we expect Bears to come and pick up the furniture which is substandard and of poor quality.

All they are doing is giving us the run around during the warranty period hoping that it expires so that they don't have to do anything. The quality is shoddy and we were sold a bill of goods. They should be ashamed of themselves for selling such awful low quality furniture and a fake warranty policy.

We shopped at Baer's because they are Pinecrest parents as we as well and this if this is how they treat Pinecrest people I would run not walk away from Baer's furniture

We purchased power reclining sofa and loveseat from Baers Altamonte and we're happy with the purchase. One of the recliners on the sofa stopped working and we submitted a customer service request online. A response was posted that the service department would call and set up an appointment. We wait 10 days and contact Baers again. We are advised to wait for call from service department. We wait another 10 days, no call. We call Baers corporate office at approx. 4:30 pm and a rep says there is no answer at the service department, "they must be closed". He advised us to call HIM back the next day to remind HIM to call the service department again! Wait 5 days and use Baers online chat. Chat person was helpful, providing an email address to contact. Sent email to [protected]@baers.com and got an immediate response.
This confusing predictament could have been avoided very easily with some conscious dedicated customer service.

Peeling leather after being told it would last year's. Purchased in 2014 and began peeling 2016. It was originally delivered damaged and they had to return a part of the couch. The electronic board controlling the power recliner failed after a year. Will never purchase another piece of furniture from Baer and will not recommend to anyone to purchase furniture from Baer.

WOW. I went in there to purchase a $2, 500 sofa and put a $700 deposit down. They advised the couch was on back order and was about a month or so for delivery. The next day, my wife and I decided to cancel due to several reasons which we couldn't tell our sales person, Toni Stutes, who wrote up the order and couldn't get us out of there fast enough. These people are worse than used car salesmen! When we called the next day, Toni got in the phone and we advised we wished to cancel. After an awkward pause, she stated, "You can't cancel " and "You cost me a customer" and "I'm too busy"." She reluctantly said she would but what an attitude. I would stay away at all costs.

I purchased a $1600 Serta mattress from Baer's six years ago. I had never spent that much money on a mattress before but I justified the cost by telling myself that Baer's seemed like a reputable place and that the warranty on the mattress was great.
After about five years my husband and I noticed that the mattress had indentations which felt like holes under our bodies. Neither of us has weight issues and we regularly rotated the mattress. It is difficult for two people to sleep together in the bed now because it feels like you are falling in a hole. I have been patiently going through the warranty process now for six months . A technician has come to my house on two occasions to measure the depth of the holes and apparently it doesn't qualify for a warranty replacement . The technique used by the technician to qualify the depth of the indentations is not high tech in the least and makes me question the accuracy of the measurements. The bottom line is that we are not able to sleep comfortably on the mattress.
On the suggestion of my sales associate, I spoke with David Baer to try to get some resolution to the problem. He basically told me that nothing more could be done but he did offer to have the mattress picked up free of charge if I wanted to get rid of it. My garbage man would do the same thing for me so I said no thanks.

No service after the sale. Once the sofa was sold it was up to me to relinquish any problems.
I purchased an all leather sofa and love-seat by Natuzzi for Baer's. I was informed that the love-seat was on back order. I told the sales agent no problem that I would wait until they had both pieces available to deliver them together. I mentioned my concern about the two sofas matching since they would be from totally different lots of leather being that they were assembled at two different times. Sales associate Lisa assured me that they would match perfectly since that particular style and color of leather furniture was one they kept in stock.
When the furniture arrived I was so concerned with the leathers matching and possible scratches since I saw how the delivery guys took it off the truck that I took a flashlight and my glasses and went over both the sofa and the love-seat carefully and found no scratches or tears which made me happy but it ended there. After the delivery guys left my friend noticed that the love-seat had a divot out of the padding on the back cushion which I at first thought was a shadow but realized it was a lack of batting in the seat back. I called the Customer Relations number that the delivery guys told me to use if I discovered a problem and reported the first issue concerning the divot in the padding on the back of the love-seat within 3 hours of delivery. The agent reprimanded me for not noticing it when deliver driver was there.
Then I almost got sick to my stomach when I sat in the sofa and noticed that he large sofa cushions seemed over-stuffed and had a very firm density while the love-seat cushions had a super extra soft density making them very mushy almost lacking of the proper amount of fill. I did not realize that I needed to sit on every seat cushion on both the sofas to check if the sofas sat correctly and similarly like they did in the store when I purchase them.
I was sick about the how the 2 sofas did not seat the same and called back to report the density problems to get them on record
I called Customer Service 4 times because they would not confirm my concerns.
Finally after a week someone called me from a furniture repair company.
I waited another 2 weeks for them to come out to look at the furniture. I thought that they were only going to come and assess the issues but they did not happen. The furniture guy came out to my house and did not really know what he was there for. I explained the problems with the inconsistent densities in the brand new first quality sofas and had him sit on the sofas and he felt it instantly. He went to his truck to get foam to repair the love seat. Really! Repair the love seat it is brand new!
He ended up opening up the bottom of the love seat and shoving pieces of foam in the bottom. Again I purchased brand new $3000 sofas and they are shoving foam in the back like he was working a second hand repair store fix. And it wasn't like he put in a whole seat cushion, he shoved pieces and bits in between the webbing and staples.
I was beside myself at this abomination of customer service but what took it over the top was that he reassembled the love-seat before testing it out to see if it was even or better. Once he turned it over I noticed that what he did was not even across the love seat, the left side cushion was firmer and the right side end of the right cushion still sagged in the corners. I said that they still did not match but he did not care and left. On top of all that he left a mess all over my floor from the foam shavings from that he cut.
I called the Natuzzi number and expressed my disappointment the young lady said that the pictures this repair person sent looked good so they are done with me. I offered to send pictures to show what I was talking about but she refused and said to call Baer's to see what they could do for me.
I understand that Natuzzi builds these sofas especially for Baer's but if I was Baer's I would be concerned at what kind of inconsistent or lack of quality furniture they are producing for them. It certainly does not look good for the Baer's furniture name or reputation. Too bad too because I really liked the furniture and accessories that I found there.
I paid for a brand new sofa and loveseat but what I ended up with was a refurbished set at the new furniture price…that is not acceptable.

We went in spent over 7000.00 in furniture paid cash. Purchased the warranty so the sofa broke I called back in January they sent a tech he stated oohhhh I can't work on this brand so he leaves 2 weeks later another tech shows up and says ooh I can't work on this furniture they use a certain company because of the great quality so here we go I wait now on February 1st a tech shows up and looks and states I see it's broke but I can't figure out where the problem is . So she leaves saying they are probably just going to replace it and tells me if you don't hear back from us in 2-3 weeks call so I waited 2 1/2 weeks call and get told they ordered parts 2 weeks after the tech was here and that it takes 6-8 weeks to get the parts in and 8-10 weeks to get the leather so it will be around the first week in MAY before they try and "hope" that fixes it if not then they have to order a new sofa which can take yet another 8-10 weeks to get that one in.i was treated terrible by the customer service rep and when I ask to speak to a supervisor I was told no because they would just tell me the same thing... I'm very upset and will not buy from them again and. Am seriously thinking about making a huge sign and stand out by Clark Road and warm people about this store and the way they treat there customers . So it's now May 3rd and we still have got no help or any kind of repair... this all started in January this year PLEASE HELP

Update: Not Good. We saved up for years to buy new sofas. Baers was highly recommend by owners in the condo I worked for.
Sales person was great and because we didn't like the style of the Natuzzi, we chose two full size leather, electric reclining sofas in the other brand that they carry. We ordered a custom color so it took a little over 4 months to arrive. One day after the delivery one of the motors broke. I called for service and we received an appointment 3 weeks out. Which I had to be on call for or stay home all day. The service guy said he had never seen a bad motor from the factory and that it would take 6-8 weeks to get a motor. This was in late April/ early May. ****AUGUST 3rd we received a call that the part had arrived. I didn't catch the "missed call" notice on my phone and they didn't call back so it wasn't until 2 weeks later when I called them that I found out that they had called me. They couldn't find my account, couldn't find the part and after 20 minutes on the phone a repair appointment was set for Sept 8. Today, the other motor on the same sofa has stopped working.
We are a family of four who use these daily. We don't abuse our things but not only do we have two broken motors, that same sofa has areas where the vinyl has disbonded from the piping. Yes, these were on sale. No, they were not Natuzzi because we don't like modern styling. But we still paid $4, 000.00 for the furniture. I get it that some may not view that as a lot of money for quality furniture but I was told by our really nice sales person that these were. The absolute infuriating part is the after care. We bought the "extra" warranty package. Otherwise known as the "good luck with that" plan. All I can say is we are more than disappointed and I plan on letting everyone I come in contact with about the lack of service on a defective item. Buyer beware applies here.

This furniture store deserves a zero in customer service. If you have any kind of problem they cannot provide quick resolution. While the sales and delivery teams do a good job, the owner (Mr. David Baer) is a man of no integrity or help! His solution to a store/manufacturers problem is not to help the customer, but to help his bottom line. We purchased a bedroom dresser and two nightstands. We had a specific need for a new downsized house. They had one item that worked for us. It was delivered in not satisfactory condition. They delivered a second in similar shape. We asked for a complete refund. Mr. David Baer asked me to give him one more chance to deliver and if it did not work he would take it all away and give us a refund. After the third item was in similar condition not only did he claim it was a good piece of furniture without seeing it, he went back on his word saying he did not say he would take all of it back and refund our money, but said he only would refund the dresser and not the nightstands even though they were a match. He would give us a store credit. I spent several minutes trying to explain our room size situation and that he had nothing else in his store that worked for us. He refused to help and claimed he never offered a refund for all the items. He said this was untrue and he told me not to put words in his mouth and basically called me a liar. If he did not offer me a complete refund I would never have given him a third chance to fix his companies problem. At that point, exhausted in trying to explain our situation to a man who with his family has been in business for a long time I cussed at him and he hung up on me! (my bad should not have done that, but he was exhausting as his ears and mouth were not in sync! Eventually with the sales persons help I agreed to a fourth delivery which worked. We have since purchased lamps for the same room and went to another company. We will never shop in their stores again. Mr. Davie Baer does not deserve our business. We suggest staying away from them!

Purchased a $4, 000 mattress from Baers with the understanding from my sales associate Leslie Sturgh that if I was not comfortable since I am disabled with severe spinal issues I will be able to get a refund since there were no other beds in the store that would work for me. After 10 days I knew the bed was not going to work and called the store and spoke to Manager Paul who said I could not return it for 30 days, and then I could swap it for another. I explained to him there was no other bed in the store for me and I didn't need more time with the bed to know I was not comfortable. Finally after numerous back and forth phone calls they said to come in and pick out furniture and when they deliver the furniture they will take the mattress and not before
I would like a full refund so I can go buy another bed and don't have to sleep in a guest room...sales order [protected]

May 13, 2016. Well, maybe we were not lucky. We get a furnishing consultant, after she visited our home, and we all, expend time working on the plan to find the pieces of furniture, we paid thousand of dollars and was waiting until we decided to call the store. They said she was in a meeting, the day after they told me she was not working, 3rd day calling they said she was not working any anymore in the store. Also, they asked me to back to the store to the next day to talk with the manager. I called the manager; he did not answer. I spoke to the owner to stop the business and get our money back, but she said " Sir, do you read the part of the contract were said the social orders are not refundable". Sir. It is anything else that I can help you?
We continue calling to the store, then the "new" manager answered, he repeated like a machine the same, It is not refundable, my name is Frank, " Three times in one min he told his name is Frank. End of the history, still we don't know where are the furniture and nobody call us with any answer. Maybe there are busy trapping other victims. Today is May 29 and we still do not received any answer from the store.