BAERSkin Hoodie review: Not honoring promise made when I ordered 8 hoodies and 2 jackets in october

I Made 3 purchases on Oct 15, 2023. Order OMAAQU2W was for 8 Tactical hoodies for son, son-in- law, 4 grandsons and 2 stepsons. I specifically asked that since they were for Christmas gifts and since I was ordering so soon, would they be exchangeable after Christmas and was told YES. I have tried to speak with someone by phone but have not been able to do that for the last three days. Unfortunately, due to several sad incidents, I still have not been able to do Christmas with my daughter's family. My grandson's internship in Alaska was extended until 12/22/23 so he barely made it home for his father's family Christmas. Gpa from NC came up and brought Covid which then went through my daughter's family and knocked out our Jan. plan for Christmas. Son-in-law had an emergency surgery and we now are still awaiting a time to celebrate. Mid February is now set. So , I still have 3 Hoodies, two which are yellow and the grandsons went to the site and although both are hunters and fishermen the informed me that one would prefer the grey in a sz MED and the other a SZ large in the brown. I know this a special ask, but I would like honor their request but being on a fixed income I would need to buy new if you will not allow me to return the yellows for exchange. They are unworn and still in theip packages. Thank you in advance for considering and hopefully allowing this to take place.