Banco de Oro / BDO Unibank
Reviews and Complaints

Good day!
I would like to raise a concern regarding with the teller name chezka I don't get the last name because I am so annoyed. I always paying my bdo loan in different branch and oct.13, 2017 was my first time to pay at bdo mayon dapitan branch. After waited for long lines the teller name chezka told me that they don't know the bdo loan I am paying for because I just only wrote bdo loan on company name. I showed her the card loan that I have and the account number was written there but she insisted she need the institution name. I told here I always paying for my loan and I only wrote bdo loan now your telling me you can't accept because you don't know and she sarcastically answer me "accept ko po yan pero pag ng ka problem di ko error yan". And she told me if mapakita niyo sana ung receipt na binayaran mo before mas maganda. Nakakainis kasi papa uwiin ka pa para lng makita nila un. My point is bakit nkakapag bayad ako sa ibng bdo without them asking institution nilalagay ko lng same sa sinulat ko kanina sa payment slip. Sana naman po naka same lang lahat ng teller and all bdo about sa information hindi ung papakuha pa sayo payment slip before dahil lang di nila alam.

Thank you!

I request for credit card replacement last September 16, 2017. The customer service informed me of timeframe for processing request and delivery will take 15 working days, customer service advised me I will received my new credit card on October 2 but no delivery. I contact customer service on the next day and they said still on delivery and advised me to wait for another 5 days. October 5 I received text notification that billing statement for my new card was dispatch for delivery and due on October 21. I follows up again and its really annoying that you always promote WE FIND WAYS but even your customer service cannot provide help. I received text October 11 that courier cannot locate my address. I contact credit card dept I did not change billing address. My billing statement from my old card delivered on the same address considering I usually received the statement due date but since I received notifications for my bill I FIND WAYS TO PAY MY BILL BEFORE DUE DATE! Im just upset that they didnt find way to contact me real time so we can provide easy landmark to the courier. I called up today to follow up the bill statement for my new card or if possible to send it to my email add just for the current invoice but customer service usual process report and advise me that someone will contact me for my simple request.. I hope this time someone will find ways to me help me for the delivery of my card replacement and copy of my billing statement to be deliver on time! Kindly check the following reference# [protected] and [protected]

I was working abroad and I wanted to apply for BDO online banking for my convenience so I did! I am looking forward to wait for my verification and just today it happened. One of their customer agent called me. But I was really disappointed on how our conversation started. I was eating in a restaurant which is a bit crowded when my phone rang and the guy on the other line started a conversation which I don't understand because I can't hear him. "Kuya, pakilakasan naman po, hindi ko po kasi kayo maintindihan." I asked in a well mannered voice. "Mam, nagsisigawan na po tayo dito!" he replied in a sarcastic tone. I was shocked because this is not what I expected. Maybe because I was working in a customer service field wherein we supposed to provide a 5 star service. Instead of saying that, he rather said "Mam, Pasensya na po. Cge po lakasan ko na lng boses ko." Am I right?

Second, He asked me "Mam, when is your last withdrawal transaction?" "Kuya, hindi po ako sure. Hindi ko na po matandaan. Tagal ko na po kasi huling nagwithdraw last 4-5-6 months na po." I answered. "Mga magkano po ung estimate nyo?" he insisted. "Marami po kasi akong account kuya kaya hindi ko na po talaga matandaan kng magkano." I replied back. (Kuya!Ang kulit mo naman hindi ko na talaga matandaan ang tagal na nun! Sa isip isip ko lang! Imbyerna to si kuya!)

How did they come up with this question? Hindi ba pwedeng ung mga secret question mo na lang na nilagay sa account mo? or Personal question! Pano kaya kung last year pa ako umuwi tatanungin pa din magkano last ko winithdraw? GRRRRR!

#qiqilsiako

September 29, 2017
Melanie D.

I applied for an auto-loan for a 2nd hand car about 2 weeks ago. As per their advertisement, loan application is very fast and easy but to my surprise it took almost a week before I received the first call and was promised another call from the loan officer shortly. I've been checking for the status online but no record found. I called customer service several times and was promised that the loan officer will call me and tell me the status as they couldn't see it from their end either. I was given the name of loan officer (John Frederick Flordeliz) who was not so helpful, and was able to talk to him. After more than 2 weeks, I wasn't directly informed that it was declined but with so many alibis like no one can check the car if it's from far place. In the end, they want the client to apply for a brand new car. My concern is, I should have seen the status online upon entering the required information. Call Center should be able to provide me the feedback within few days of calling. They kept promising that loan officer will call but no one calls, of course because it was declined. When I asked that "not so helpful" John Frederick Flordeliz why no one called me back or informed me so I can proceed with my next plan, he just simply said they will not inform unless client asks since it's declined. Is this the right customer service? If this loan officer has a good customer service, more helpful and emphatic, dealt with me fairly and did not focus on my declined application rather offer another option and help expedite the process, he could have encouraged me to apply for a brand new car even if it's expensive. BDO doesn't know how to treat their customers properly . I'm an OFW and have been planning to have long term investments with BDO. I've been searching and learning their different types of investments but will discontinue because of this bad experience. I will go for another bank.

I submitted my on-line redemption from thru [protected]@bdo.com. ph and availed of your "VISA FREE TIMEWEAR PROMO PROMO 2017" but until now I haven't received any communication from the concerned unit. As of this date, I haven't received any item.

I have emailed the concerned unit twice and the customer service but got no reply.

Hope to get your feedback soonest.

many thanks

Dear Sir/Madame;

Good Afternoon. Please help me. I would like to request for my credit card replacement and delivery due to expiration of my credit card until now I'm still waiting for my two credit card, so many times I called and year up to now as per Customer Service my credit card was closed by the bank with out my knowledge and information.

I hope for your immediate action regarding my credit card.

Thank you very much !

Gentlemen/Mesdames,

This refers to the filed transaction dispute case with no. [protected] dated July 10, 2017 for card no. [protected] under my name; Jean Paul de la Pena, of which stated amount of 10, 000.00 has not been recovered as of this writing.
It is almost three (3) months and no clear resolution, much less a feedback from BDO, Rosario Complex, our bank branch, was forwarded to yours truly despite constant follow-ups.
I am witness to a couple of similar incidents involving the accounts of 2 acquaintances. The amounts lost in illegal transactions were immediately recovered in a matter of 3 to 4 weeks. I am concerned why mine would be any different.

Please advise.

Thank you.

Jean Paul de la Pena

This complaint covers my August Billing, where in the due date fall at aug 19 2017 and delivered last aug 24.Penalty was imposed for this period.I reported this issue on the day the time i recieved the bill then after couple of days your BDO system txts me that it was recieved by my maid last July 2017.where in I dnt have a maid since march 2017 and i personally recieved the Bill. Your delivery person was lying. This incident hppens also sometime in march 16 2017 with the same reason.the delivery of all my billings always if not late or close to due date. and now it seems that same pattern again.my due date i understand is september 18 and today is sept 17 and have not yet recieved this billing.
I talked to this delivery man a couple of days and he told me that the personnel got sick and all billing has not been delivered for the incident as i mentioned.
Kindly take attention on this.i am paying penalties of no choice because of this irresponsible system.

It's so complicated to buy US dollars in any bdo bank! I went to one bdo branch near my home (Sta.lucia branch Cainta Rizal) and the teller was asking me if i have a passport, TIN and flight ticket. Because they said that they only sell dollars if it's for travel purposes. Why do they care?! Why do they need to ask for all of these documents?! I just need to buy dollars anyway! And because I don't have all of these documents with me that time, i wasn't able to buy any single dollar. The next day, after getting all my documents from my agency, I went to another bdo branch to buy dollars (Intramuros branch to be specific), after waiting for my number to be called, and showing all the documents that the other branch was asking for, they still didn't sell a single dollar to me! The teller and one of the managers i believe, told me that i should buy dollars to the branch where i opened my bdo account. I was so upset because i wasted my time and effort for nothing! I was asking them the reason behind their policy and the stupid teller and manager were just smiling and they told me that it's because of security purposes. What kind of security purposes?! They can't even answer me. This is so disappointing! BDO WE FIND WAYS?! SCREW THAT! WORST BANKING SERVICE EVER! 😡😡😡

Good Day
I am complaing about why did the legal department disapproved the special power of attorney of my mother which she made in USA? The reason they gave was the format is wrong but when we checked the format that was used was the one given by the BDO. and now they want it changed with a new and different format. First of all it is not out fault because we just followed exactly the format your bank gave us and now they cant approved what your bank given us? That is unfair on our part, they just wasted our time and money because they gave the wrong format? Pls give me a response because my father died and left money on your bank, we follow and gave all your requirements. My father died nov 13 2016. Until now our claim is not resolve. Please do something about this thank you so much.. You can reach me at [protected]

Hi Good day!

I just want to file complain regarding our lost credit card. The last time we use our BDO visa credit card named under Alexander Y. Benito Jr. Ending 0106 was August 13, 2017. We noticed that our card was lost was Aug. 17, 2017 which we immediately reported to block and request for card replacement. We we're advised of the replacement fee of 400 which is fine and said that will take 3-5 banking days for the delivery of the new card. Then, there are 3 holidays we're included on the timw for the delivery which we understood and waited patiently for the delivery, so we are expecting that the new card will be delivered from Aug 23-25, 2017 which is 3-5 working days. Now, it's already Sept. 7, 2017 and the new card has not been delievered yet and we keep on calling to follow up but then still no actions taken. We are about to pay the last bill with card replacement fee and no card yet, this is ridiculus! BDO is a big company yet can take actions on this simple case? Today is the 12th working day of what you said should only be 3-5working days! I believe asking for the replacement fee to be qaive is not too much to ask for compensation, right? I'm hoping for your kind reponse on this matter.
By the way, I'm the wife of the card holder who handle finances.
Thanks,
Email Address: [protected]@yahoo.com

I, Paul Cezanne T. Ceriola and my partner Ann Catherine M. Empleo would like to seek assistance regarding a possible fraud transaction we had with a certain Randy Garcia Maranan who claims that he is a BPI Makati Auto Loan officer. He contacted us last Monday saying he got our number from the Facebook car loan and assume balance car Ad inquiry. He offered us to assume a pre-approved Hyundai Sedan from his client who backed out and to deposit the Down Payment to BDO accounts : Hyundai Alabang Inc and Jeffrey Monje for the car to be released.

On, Aug.16, 2017. Mr. Randy Maranan told us that the vehicle is already available and ready to be delivered. He also assured us that he had already taken care of the papers and coordinated with the sales agent from Hyundai Alabang showroom who will release and deliver the vehicle. We agreed to meet 3pm at Glorrietta 4. When we got there, he told us that there are still signature he is finalizing and that we need to deposit the down payment and other fees to the bank account of Hyundai Alabang Inc. and to Jeffrey Monje thru Banco De Oro in order for the Authorization to Deliver to be released from the showroom.

We are really not familiar with their terms and the car release process but we did not get suspicious right away since one of the bank account is Hyundai Alabang Inc.

After we have sent the photo copy of the deposit slip, we were supposed to meet with Mr.Randy Maranan to fill up the Deed of sale with assume responsibility, SPA, checks for the monthly amortization, etc. After waiting for an hour, he was no longer responding thru text and when we called, his phone is already unattended and this is when we realized we have been scammed.

We would like ask for your assistance to investigate this account and confirm our deposit made to the account below for a refund request from Banco De Oro, San Pedro - National Hi Way branch. [protected]
868-5949

Acct name : Jeffrey Monje Acct No. : [protected] Amount : 36, 647

We have attached the photo of the deposit slip as well as the print screen of our conversation for your reference.

Please advise regarding the next step I and my partner should take regarding this matter. Thank you so much.

Paul Cezanne T. Ceriola - [protected]@gmail.com
Ann Catherine M. Empleo - [protected]

PS : We also found out that there is a Facebook post about similar case involving a car loan scheme requiring bank deposit to Jeffrey Monje.

https://www.facebook.com/ruel.santos.50/posts/10212379828743503

To the HR Department:

One of your accounting staff name Mary Ann San Juan who is assigned in Bonifacio Global City - 9th Ave. Branch is having an affair with my husband. Until now she continue on flirting with my husband. May Ann told me that she loved what my husband is doing to her that is why she can't get off with him. Imagine how this girl love to [censor] with my husband. She is a maniac. Please I have 5 kids and I'm pregnant for our 6th baby. Can you give action to this matter?

I am currently out of the country and so i am trusting bdo online banking. However to my surprise when I checked my account now my money is gone! There was a record of transaction of paying 4, 999. Which I never made! And it says it was from Madrid! I can't believe you BDO! This never happened to me before! Please bring my money back! It's a big amount of money that I lost to something or someone I don't even know!

So I went to BDO Salawag branch yesterday. Kasi nagkaron ako ng concern about my ATM card, di ko na kasi siya ma-balance. To make the long story short, habang nasa atm machine ako ang nalabas na pang sa receipt is "contact your card issuer. "

After I read about that l, I called at bdo salawag brach and there's this guy na sumagot ng telepehone call ko. Sabi ko, bakit po ganun hindi na ko makapag balance? And he said, "nasainyo po ba yung card ma'am? Sabi ko naman, yes nasakin. And then sabi nya, "kailangan niyo pong pumunta dito sa bdo salawag. " tapos sabi ko na lang "ah pupunta ako. Sige okay po. Thank you. " hindi man lang siya nagresponse sakin nun. Nauna niya pa nga atang ibaba telephone nun sakin bago ko maibaba. Which is for me rude na. Pinalagpas ko na lang kasi I thought na baka pagod na siguro si kuya sa working hours niya.

After a few minutes later, nasa BDO Salawag branch na ko. It was around 1:00PM I'm not sure pero parang quarter to 1:00 pa lang nun. Pagpasok ko walang teller dun sa desk. So I asked the guard kung may teller ba. The guard told me na, sige ma'am upo lang po kayo dyan. So ako umupo na ko. Wala pang 3minutes ayun lumapit na sakin yung guy na taga bdo I don't noticed his name pati na rin face niya kasi naka face mask siya. Yung pang hospital na face mask. Kaya di ko masyadong makita face niya. So our conversation went like this.

Me: itatanong ko lang po sana bakit di na ko makapag balance?
Siya: nasayo pa ba yung card?
Me: opo. (Sabay kuha ko ng atm card ko sa bag and gave it to him.)
Siya: alam mo ba account number nito?
Me: yes po. (So sinabi ko sakanya yung account number ko kasi nasa phone ko lang naman yun)
Siya: ay closed account na siya. Winithdraw mo lahat eh.

Actually, wala akong problema kung nagclose account ko kasi alam ko naman na hindi ako nag-maintain the balance. Pero the way siyang magsalita sakin medyo nababastusan ako. After that, ang ainabi niya sakin is "sa iba ka na pwedeng mag-open hindi na pwede dito" na parang tamad na tamad na siya sa trabaho niya. Tapos bigla na lang siyang tumayo at lumakad paalis. So ako wala ng nagawa kahit na may gusto pa kong itanong sa kanya. It was rude! Sana BDO mabasa niyo to. I don't know the name of the guy but he was wearing a white polo yesterday, around 1:00PM. Masasabi ko lang, I will never go back to that BDO branch. Nakakadala!

Hi bdo admin! Just wanted to complain your crappy services. I applied a credit card and personal loan/installment last april through out company. My credit card was approved but not the personal loan/installment card. I made numerous follow-up to the branch that I applied to, they told me that its still on process. However, I recently found out that it was declined because I already have my credit card! How come? My co-workers application are both approved at the same time, but mine was not? What a crappy reason was that! Then before, my partner applied for a credit card, he's been waiting for a long time but you guys didn't process it! That's why he decided to pull out his savings account. I'm rise from quezon city

im zenaida g. fadul / pedrito b. fadul we have a home loan pn # [protected] since may 2015, we decided to transfer or to refinance it by pag ibig for the amount of 650, 000 it was approved by pag-ibig last may 23, 2017, since then inasikaso ko agad ang mga requirements na hinihingi ni pag ibig kay bdo, sa tagal mag process ng mga papeles ni bdo para sa mga requirements, until now d pa rin kami natatapos sa mga requirements like for example I have 5 request regarding statement of acct. dahil gusto ni pag ibig laging updated, lagi naman ang tagal magbigay ni bdo ng statement of acct. kaya paulit ulit ang mga request ko na iupdate, eto nalang last na request ko kasi natapos na kmi sa registry of deeds para sa pag aanotate ng title, immediately nagrequest na ako agad for the statement of acct. my request dated july 15, 2017 I paid 200 php to bdo branch sm hypermart muntinlupa, until kanina wala pa rin daw ang statement of acct. ang sabi sa min nun 3 days lang inabot na ng 19 days from nun binayaran ko, ang ibinigay sakin nun wed. aug. 2 printed copy ang nid ng pag ibig originally signed, bakit po ganito katagal ang services nyo. nagfofollow up din ako sa binigay na no. ng branch na tawagan daw sa servicing fulfillment unit, napakahirap po tumawag dun, may binigay na name si ms. carmina remogat, naka usap ko sya after several try ko ng pagkokol ang sabi nya naipadala na daw, ff up ulit ako sa branch kahapon wala pa din, tapos meron na naman daw ibang naka assign si ms kathleen tulagan sabi nya rin daw naipadala na rin daw gaano po ba kalayo ang head office nyo sa muntinlupa bakit napakatagal nyo magpadala ng hinihingi namin statement of acct. Malapit napo mag lapse ang binigay na 90 days ng pag ibig at uulit na naman kmi sa mga requirements, I hope you understand our situation. I would like to make a complain regarding this 2 personnel and the office of servicing fulfillment unit paki bigyan nyo naman ng mga tamang tao na mag aasikaso ng mga request namin mga binabayaran. we hope you take immediate action of this.

I went to BDO Lacson bldg makati branch to encash a cheque i gave my 2 valid ID's to the teller named JEA Garcia together with the cheque, later on I noticed she was looking for something I asked what was it? then she said my cheque flew and was missed place she kept on looking and i waited almost 45mins. When she finally found the cheque we continued with the transaction up to the time we were finish she didn't even ask for an apology even a simple "sorry po mam sa abala" it was not my fault for me to wait that long. My point here is i just wish she knows how to apologize.

I need to have an account at BDO for my auto loan purpose. When I came in Bayan-Bayanan ave. Marikina City branch I need to present a Barangay Clearance (BC), just to have a savings acct I need to get that? Even if I have 2 valid ID's and Company ID? The ending is they don't allow me to open a savings acct w/o BC, so disappointing w/ their service! So I decided to move into another branch w/c is BDO visayas ave. bcos it was near in my office and take note they did not also allow me to open a savings acct bcos my address is from Marikina City they told me to go to the branch of BDO that is near in my resident. What happen to you BDO? Is this your requirement to open a savings acct? Is this your way to treat your customer like that? w/o any valid reasons? My God ! I was so disappointed BDO !

Then I tried to go to the other branch w/c is BDO congressional and thank GOD I already have my savings acct, but my point is do I need to go for 3 branches just to open a savings acct? Do I need to spend more effort and time for that? It's waisting my time! If I don't need this I am not considering BDO as my trusted savings bcos at first I was so very disappointed and also the clerk are frowning !

I wan't to thank the clerk in BDO congressional who assist me a while ago.

Good pm. i just want to complain about a teller in Bdo Calamba crossing. She doesnt know how to talk politely towards her customers. As i saw in her name plate, her name is Janine. Shes raising her voice towards her customer as if she owns the bdo branch. She doesnt know how to smile and she dont asist us well. I hope you could teach her how to treat customers well. Thanks in advance. By the way their service is very poor.