Banco de Oro / BDO Unibank
Reviews and Complaints

My name is Jacquelyn D. Linatoc.I have an account at BDO SM City Lipa branch.My compliant is nung ginamit ko ang debit card ko last Sept.13, 2017 sa ATM machine ng BDO SM Lipa ako nagwiwithdraw lagi.Then nung nagwithdraw na ako di na inilabas yung debit card ko, past 7pm na at sarado na ang BDO kaya kinabukasan na lang ako nagpunta para ireport Sept.14, 2017.Pagdating ko sa BDo sinabi ko yung concern ko tapos may binigay na agad silang kapalit ng card ko, ibig sabihin available na pala ang card ko na may chip hindi man lang nila aq ini-updqte agad inantay pa nilang mawalan ako ng 25k.Nung pina update ko ang passbook ko dun ko lang nalaman na may unauthorized withdrawal palang naganap lahat dated Sept.11, 2017, 3 transactions 10k, 10k then 5k lahat sila may charge na 11pesos ibig sabihin na sa ibang bank nawithdraw which is hindi naman ako nagwiwithdraw sa ibang bangko.Pinagfile nila ako ng complaint sabi mag intay daw ako ng 15days, ok nag antay ako kasi yun sabi nila, after that nag follow-up ako mag antay daw ulit ako ng 45 days hanggang sa naging 60days na ksi medyo malaki daw perang nawala.Ok nag intay ulit ako, hindi ako nagkulang sa pagpa-follow up until now wala paring update.Tumawag na ako ng tumawag sa number nila 756-4482 para i follow up pero lagi na lang under investigation.Ganu ba talaga katagal ang investigation na yan?Kaya nga ako nagbangko para pag oras na kelangan ko ng pera may makukuhanan ako agad.Bat hinahayaan nyong mag suffer ng ganito katagal customer nyo.Tumawag ako sa 1800 [protected] iinvestigahan daw nila within 15days, Ngayon daw possible date na mabibigyan nila aq ng update (january 5, 2018)tapos nung tumawag ako kanina wala padin, ano ba naman yan?Sana naman maibalik nyo na 25k ko, sobrang dami ko ng nailaan na oras para makuha yang pera na yan na akin naman talaga.

My son's account has unauthorized atm withdrawal last 02 Dec 2017 at 12mn with the amount of P19, 700. He received a text message and he immediately called the customer service to report it. We were advised it would only take 15 working days and the money will be refunded back to us. Now its more than 1 month and yet no action has been done! That money was supposed to pay for our bdo housing loan! We want the money to be refunded by today!

My name is Shirley Almonte Ibañez. I have an account at BDO branch Rizal Avenue, Olongapo City. My Account No. is [protected]. Please be informed that an unauthorized withdrawal from my ATM account was done last December 9 & 10, 2017 while I was sleeping. It was done at 21:26 (withdrawn 10, 000 pesos & followed by another 10, 000 witihin the minute), 21:27 (withdrawn 5, 000), all of this on the 9th of December. It was then followed by two other transactions on the 10th of December at 01:17 (withdrawn 10, 000pesos) and at 01:18 (withdrawn 6, 800 pesos). I immediately complained this matter to BDO thru 631-8000. I even went to BDObranch SM Olongapo to formally file a complaint for it was weekend at that date and SM is the only one open. We were accommodated and was informed that BDO shall investigate our concern. They have given us 15 banking days and said that they will get back to us. I also reported this matter to my branch of account last December 11, 2017. I was advised to remind BDO costumer care 631-8000 about our complaint in which we did regularly almost twice a week since the incident. However, 17 banking days has passed but no feedback has ever reached us. Please do something about this. It is so frustrating.

Today night i was withdrawing 7000 cash from bdo atm near Alfamart, las pinas 1740 ..but money didn't came out and the transaction was done...i got sms about my transaction but in atm reciept no transaction was shown...so kindly look for my failed transaction . The reciept no is written on that atm reciept and msg 572166 and the time is also mentioned there .

For 15 days my relatives could not send the money through this bank! They charged over 50 dollars and started making up stories that the IBAN number is wrong and that they called BARCLAYS bank head office in UK who told them that IBAN is wrong. We called Barclays ourselves and they were laughing at the guts of this bank to say that nonsense. IBAN was an is 100% correct, it is showed on my statement, Barclays confirmed it 6 times! Plus you can auto-generate it on Google which shows exactly the same IBAN which we gave them. BDO is a fraud!
My relatives cancelled all accounts with them and taking their money to another bank who will not make up stupid, nonsense stories. Defrauding elderly people is beyond disgusting and 50 dollars which they took is a big sum. I will look into taking this further.

I just wanted to complain Kara Regina Barza. She is the account manager handling my account. She is very rude person although we are just communicating through email. If the client is upset, you should not show that you're upset too, you should know how to handle a situation. In her case, whether she is not going to reply or she will answer you a sarcastic reply. Very unprofessional. I won't recommend BDO to my coworkers and friend.

My friend in Macau sent a message that her account has unauthorized withdrawal & advice me to check mine too. I found out that my account also had unauthorized withdrawal. As per checking in my BDO app it has several withdrawals dated Sept 11 at Timog QC amounting 10, 000 and 4, 000 plus service sharge. I am not the one who withdraw that since I am from Lipa Batangas and I have my ATM card with me. I did not received any text advisory from BDO that I am withdrawing 10k. I already reported this incident immediately dated Sept 11. Until now, Dec 1. No cash reversal has made. They said it will only take 15 banking days. It's alrady the 60th banking day with no result yet. I am making follow up calls almost every week. I am so disappointed. This is super hassle

Im complaining Ms. Ariane Valladolid of BDO Rosario San Pedro Laguna for her behaviour. Nagwiwidraw ako ng pera from my sons passbook at hindi nakasulat ang second name ng bata. So ayaw nya payagan then i ask baka pwedeng pagbigyan na since i have all his documents. Ang sagot nya "Mam common sense naman kelangan full name ang isulat nyo" hindi yata tama ang sabhan ng ganon ang mga client nyo!

Hindi ba kapag mag negligence on the part of the bank, the bank manager should be extra polite to its client instead of putting the blame on them. The branch manager is known as zeny, and my complaint is that I did not receive any notice, nor my loan documents, schedule of amortization but the bank charged me for it plus extra charges. I went to the bank to check about the problem and this manager even had the guts to tell me that since I knew how much the agreed amortization that will be debited, I should have deposited the amount. Hindi b niya alam na notice of payment or demand to pay muna una bago magcharge ang bank? Or ganun ba patakaran ng bank ninyo? Charge ng debit sa client bago ipadala yung notice or schedule of payments?

Date- Nov. 17, 2017
Client Number- [protected]

We opened new account on July 13, 2017 nag apply kami ng passbook with atm for joint account., kulang kami ng marriage contract para sa requirements., bumalik husband ko nung 3rd week of october para ipasa ang marriage contract. Last day Nov. 17, 2017 bumalik sya sa BDO Mayon-Amoranto para kunin sana ang ATM pero ang sabi sa kanya ng teller cinut na daw ang atm kasi hindi daw nakuha within 60 days. my complain is bakit hindi man lamang kami sinabihan? which is pumunta yung husband ko para ipasa ang marriage contract. what is the purpose of giving personal information like address or contact number para man lamang sabihan kami na icucut na nila, I'm so dissapointed sa branch na ito. gusto nila na mag apply ulit kami for atm then may bayad. para saan pa yung pagapply namin ng passbook with ATM kung hindi din naman pala namin makukuha yung ATM. I want to talk to the branch manager pero busy sya that time dahil may kausap sya na client. My concern is wala bang tao na maguupdate sa customer na nandun na ang ATM.? icucut na lng agad agad ng walang pasabi. I want an explanation sa branch na ito. Thank you.

I submitted my old kabayan atm card for a replacement since this is a requirement and i badly need a debit card for my ielts exam. I submitted my request last nov 5 and was promised to receive my new atm card by nov. 13. Today is already nov 14. Anong petsa na?
my employer is already waiting for my exam results and you are the reason for the delay of my employment! thanks very much.

Should you feel pity on my current problem, here is the detail of my name: ma. Lorjena hechanova veloso bdo sm bacolod north side branch.

I went from BDO Shaw Blvd Stanford last Nov 8. I wasn't able to get the remittance from my mom, I presented my NBI clearance and company ID. But I asked first the guard before I get in the line if its okay for me to present my nbi and compny ID for remittance and he said yes. Then teller informed me that my company ID is not valid cause it doesn't have any information other than my name and signature. Okay I do understand that part. She asked if I have any account on them and I gave my card then she checked if I have any file in there but said theres nothing. But I am frustrated cause I asked her if it's possible for my mom to cancel the remittance and instead send it directly to my account, she answered me 'Di ko lang alam'. How come she doesn't know? Im asking for a simple question to make it more convenient on my end. Its really annoying cause I stayed on the line more than an hour for my turn then the first teller I got transferred me to another teller. Then I still end up for nothing. I would assume the teller knows the answer to my question, maybe she's too lazy to print out my Ids and doesn't want to assist me at all, that's unacceptable. I'm still frustrated right now. I wasn't able to get her name, it's her luck. But she is the lady with a red or maroon framed eyeglasses and is quite fat. She was located at the left side of the lower front desk at about 3-4pm that day. That's all. I want to complain the teller. I am so disappointed she wasted my time. I tried getting the remittance on thursday on the other branch, I got the money using my company Id and nbi clearance so it means my ids were all vaild. What is wrong with that teller? I hope I get a response from you regarding this. Thank you.

Good morning. I'd like to complain regarding of my experience in withdrawing in surigao branch in teller named janice. I went there around 2pm on nov 10 to withdraw as a representative of my father since he's at davao (Under kasi sa papa ko ang account). As I about to withdraw, of course they had to confirm it from my father if he's aware of the withdrawal and now here's the annoying part they can't call him kasi sira daw ang telephone nila. So I waited, until malapit ng magclose ang bank di matawagan and di sila makatawag to my father. I understand with all the protocol and [censor] but with that [censor] lame excuse that they can't reach my father because of that stupid landline. I can't freaking withdraw and I have no choice but to come back by tomorrow. Tapos worst pa simple pa akong sinisisi bakit wala pa ang papa ko at di talaga sya matawagan kahit nag offer nako na gamitin yung phone ko kaso yun nga protocol dapat kanilang landline. Ay ang lupet na ate ah. Kasalanan ko ba yun. I badly want to complain kasi sobra akong naasar sa reason na di lang talaga nila matawagan ang papa ko dahil di nila magawan ng paraan na tawagan at napilitan pa syang bumalik dito sa surigao para magwithdraw tapos wala na kaming pera magamit sa business.

i was calling bdo customer service (vin eid893470)to check on the tracking number for the replacement since no tracking number was sent to my number, vin told me no tracking number is available so i ask if they can call 2go to verify that im calling so we can check on the shipment. i was really upset with the csr since he already gave me the process that a sup or manager can do. he was telling they cannot do call outs but they would call me back since there still engage with another customer. i wanna hear feedback on this agent. hes not suppose to be giving info to customers on what his superiors can do! i cannot trust his words ! his trying to convince me with the limitations he has but not even trying to look for a better resolution for my concern!

Dammmmmnnnnnn! Slow!

I'm in a hurry, got there first, 830am,

First customer on that day, I need to get a bank cert,
It took me almost an hour, to think i'm the first customer, and the process wasn't that complicated, just have to check bank account verify some stuff, add details on the standard format and print.

Whhhyyyyy you gotta be so slowwwww,
(Inuuna pang mkipag chikahan sa co-staff)
My mistake is I didn't get the name of the lady,
Long hair not so fare skinned, with specs,

I have experienced this on a several occasions with few different staff,
Even the marketing manager (Bboy) also damn slow.
Planning to close my account here, I was in a bank institution years ago so i'm quite familiar with the process.

This branch is terrible.

I waited 2 hours just to get my emv debit card. Staff are not that accomodating. They even have time to chat and use their mobile phones while they have customers waiting to be accomodated. They also just gave the envelope, literally, without explaining what should I do there, without even looking at me since she is busy talking to her colleague. My sister had her emv debit card in bdo sm city fairview branch c for less than 15minutes only. People there are far more accomodating and they have fast and efficient service. I hope branch a would adapt the kind of service branch c is offering. Please improve the management of that branch!

I called BDO customer rep regarding problems in using my AMEX card. But the rep I got is clueless, undertrained, gave me numerous faulty information, repeatedly put me on long hold (min. of 5mins) and forgot to file the reference number of my inquiry and complaint. After an hour, she muted my phone call, pretended to be typing my complaint, and essentially failed to give me contact of complaints desk. So in essence, in that one hour she has:
1) said my account is acitve but after I asked her for details, said its inactive, then after 10mins holding period, said its active.
2) didn't know what to say after reporting that my account is active. There's even a point when I waited for her to say the common ending line. She just didn't say or know it.
3) After making me wait for another 10mins, claimed there's service maintenance but didn't bother to tell me about it.
4) She muted me thrice.
5) I asked for the complaints desk but she initially gave me [protected]@yahoo.com. Em, yes?
This customer representative is the worst I'be dealth with. Ever.

Hi I just wanna complain one of your Customer Service representative. His name is JM, it happened just today 10/20/2017 about 10:53AM. The scenario is I called to to check the status of my application and before he puts me on hold, he said "BWISET". I believed he thinks he already pushed the hold button that's why he said that, but the thing is, I heard it. I asked him that I want to talk to his Team Leader for that unacceptable behaviour, I waited for couple of minutes but it seems that the TL is too busy to address my complaint. I asked him the name of the TL and he said it is IC. Can you guys pull up the recording and listen to it, because I clearly heard that he said that to me. Hope you can address this issue and perform necessary action.

I applied personal loan last July 2017 and until now, there's no clear information if I am approved or rejected. It's been 3 moths, is it so hard to tell us if it is approve or no? I was trying to call many times and sent email, they were telling we will get back to you after a week, but now, 3 months of waiting, still no assurance getting approve, even you completed the requirements and you are qualified.

The incident happened last Oct. 11 2017.
For the past few weeks I've been depositing/cheque encashment to almost BDO branches here in Batangas City. I had the worst experience in BDO Calicanto. The way they handle BDO customers are the worst customer service I've ever encountered. '' parang mga tambay lng sa kanto yun mga kausap ko''. Almost all of the depositors/clients of this branch that I happened to know and talk to have the same observation. And they quote ''napakasungit ng mga tao dun at hindi approachable''. They don't even bother to smile or even greet there clients a heart warming greetings. By the way the teller's name is CHA. Unlike BDO Gulod Branch the personnels there are very accommodating. I highly suggests that BDO employee's need to be retrained on how to handle customers the proper way! How can they promote the BDO QUOTE We Find Ways? Please do advise them and train them properly because they are the front liners of your COMPANY.