Banggood
Reviews and Complaints

N. b there are 2 complaints - see below

1. [protected] sunvell t95q android tv box.
Received but not working - please see and act upon all previous correspondence

2. [protected] blitzwolf handheld vacuum.
Company said would be delivered in june but then changed date and still not arrived

As previously stated, spend be 6 months per year in france and 6 months in uk. will now not be back in france until 14/09/19.

My experience with customer services has been appalling. please see all my previous emails.

Please give me an immediate full refund for both items.

Regards, maggie plum

I made a purchase of a 3d printer (ender-3) on 04/23/2019. order number:[protected]

Before the purchase I asked banggood if they would declare the value below the purchase value. they said no because this was illegal and would cause problems.
I did not want them to declare value below the amount paid.
I made the purchase and requested the invoice.in the invoice that was next to the product, the value very low was lowered, almost half.
Because of this, the brazilian customs (federal revenue) requested documentation to prove the value of the product and apply import taxes.
They vouch that the value was below and considered tax evasion.
They declared the value at $ 300.00 and the real value would be $ 250.00. they applied a 60% rate plus fine in 100%
Value of the fee r $ 714.11 + value of the fine r $ 894.33.
The blame of this fine is fully of banggood that did not follow the rules of sale and import.
I want banggood to file with the comprehensive payment of fine of r $ 894.33.

Banggood makes this kind of "scheme" to pay less export taxes and that is the buyer's choice.

It is not possible to ask federal revenue to return the product to the seller because fine has been applied.
If the taxa and fine are not paid the product will be destroyed or auctioned in the future.

I have tried countless times negotiating the payment of this fine which is the fault of banggood but they have not entered into an agreement.
They only offered the ridiculous value of $ 50.00

I ordered the tablet from this company and it was stolen during the delivery. Since I was paid extra fee for delivery I requested a refund.
In every email they wanted a new evidence that I really didn't recieve the item.
I've sent them photos, videos of unboxing, the email confirmation of the postal company.
They don't want to pay. I've never met this kind of service ever.

I have ordered redmi airdots from the banggood.com I received it but when I opened the parcel it was slightly crushed product seems good from outside but when I connected the airdots to my phone I have detected that the left airdot is low volume and noise of electronic sound in that and right airdot is draining battery so quickly within 10 minutes I have mailed and live chat with banggood till now no response I want refund or replacement of product and I have received it on 8 June 2019 order no [protected] help me asap please.

I purchased a lovely pair of sandals. The size as stated on the shoes is what I ordered, but the product itself is not. They are far too small. I ordered a U.K. size 10.5 the ones that arrived are marked up correctly but they are closer to a U.K. size 8
This is a con. Banggood does not have a returns option. Neither does it have a complaint s section. Contacting them is impossible. Once they have your money they are not interested.

The first camera you supplied was faulty and you sent a replacement.

I have just installed the second X28 camera and it cuts out the audio as much as 6 times in a 30 minute drive! Audio loss can be the radio or USB music.

After each cut out a female voice says "We pay attention" which I know is generated by the camera's software.

Prior to installation of your x28 the audio was rock solid and never cut out.

Please provide a solution

Regards Paul Hinson

Promised cell phone works fine in USA; it does not. Won't work my carrier TMobile, even TMobile said it won't work.
Cost $212.29 plus shipping and return shipping.
PayPal told me to ship it back to the address name Han Tai?
I asked who this is to Banggood and refuse to answer.
Now I've been screwed out of $212.29 and no cell phone and $24.00 return shipping.

Banggood is siding with lies perpetrated by systems. As a paying customer they keep telling me I provided a wrong delivery address: the address I live at for years, invite friends to and do official business at. All this because the local post office is not doing their duty of delivering the package and not even leaving notifications that the package has arrived.

If Banggood were to consider its customer`s interest it would raise a complaint with the delivery service they use at the last leg, and ensure that it gets improved. Rather, they take the service false statements for granted and accuse the paying customer with lies.

I should be provided a full refund (including shipping costs) or a free of charge re-sending of my order. Their loss should be recovered from their shipping partner.

Order [protected] ALLDOCUBE Tablet

This Tablet was returned for warranty repair as asked for by Banggood
Banggood received it on the 25/2/19, as of the 29/5/19 there is still no information about about it's return or where it actually is.
Have contacted the manufacturer directly and they say they don't have the Tablet, have told Banggood customer service and all they say is it's in for repair.
When sent the repair time was to be 9 weeks to get it back to me.
I have sent emails every week trying to get a sensible answer as yet all i get is the same email back again saying it's in for repair which i think is computer generated.

I have asked for it back even unrepaired and get the same email it's in for repair.
I have asked for a replacement or a credit and get the same email it's in for repair.

I think i'm talking to a robot, i'm not sure Banggood has any real people.
If they do they certainly have no idea of customer service.

I placed and order online with Banggood on Wednesday 22 may 2019 for a brand new Ulefone Armor 6 (Black, EU model) mobile phone. I paid using a Barclaycard and have since confirmed that the money £245.81 has been taken. I supplied all my contact details and have not received an order confirmation or delivery date. When ordering I registered online with Banggood but on searching there is no record of my account until I set up again today 25 May 19. I am there fore concerned that while you have my money there is no order being processed, I also understand that the order came with a number of extras in the shape of a QI charger, screen protector and the usual charging attachments. Please can someone check and confirm the status of the order. Without an order number it is impossible to raise an issue with customer services. Kind regards Terry Cowan [protected]@gmail.com

Banggood order number: [protected]

I purchased a racing drone for $140 from Banggood back in Feburary '19. After long waiting, they finally shipped it out at the end of March and it arrived it Canada on April 2nd.

However it is still not delivered to me (as of May 20th '19) and I have contacted Canada Post several times already but they are saying they cannot find any scans of the item. They suggested sender (banggood) to file a claim for missing item and they can compensate the value of the item.

I deligated this message to banggood and they are saying there is nothing they can do and no compensation from Canada Post they could claim. They provided commercial invoice for my $140 drone and I noticed that the item value is only $45 on it.

This must be the reason why there is no compensation from Canada Post. Banggood still saying they can't do anything. Banggood is seriously over charging their customer, and absolutely doing nothing if the item is lost if you don't tick off that 'insurance' thing.

I am still trying to get something back from banggood, let's see what is their final word on this.

To whom it may concern,

I am writing to formally complain about the shocking service I have received and my loss of £34.00 for shoes I did not order.

I had initially ordered black walking shoes in size 5. These were delivered 5 days late and then when I had received them, they had glue marks tainted all around the shoe and I was even more shocked to discover that you had sent me size 4 instead of the size 5 I had clearly ordered.

When I tried to contact you about refunding the item, you did not send me a returns label and no attempt was made at resolving the situation. I had tried to contact a shipping department to have the item sent back but could not afford the shipping fee.

I am shocked, appalled and disgusted at the fact that my money was taken for an item that I had not ordered and I am not able to return this item either.

I will be taking all steps necessary in receiving a full refund and placing a realistic review on your website.

Please contact me as soon as possible for refund details.

Kind regards,
Shabina

Hi, in February 2018 I purchase two cellphones whitch I never received (Order [protected]), I contact Banggood costumer service several times, and in the biggining of 2019 I requested a refund, I receive an offer on 02 March 2019 of ZAR 3925.98 and I accepted.
Since then, I have contact you service department several times and I keep on getting apologies and been asked to wait a LITTLE LONGER. I demand this to be sort it inmediatly.

Dear,
I have not received the 60 W adjustable temperature soldering iron.
In the tracking it is stated that is is delivered Mar 21, 2019 10:05 but that is not correct.
It has never arrived nor delivered
Please investigate

I have ordered a lot of things and I am quite satisfied about your services, I hope that stays like that.

Marcel Verhoeven
Tel [protected]
Marcel.[protected]@gmail.com

30/04/2019
Order No.[protected] Order Date:2019.04.16
Customer: Finn Godwin
Product: 110V Household Food Vacuum Sealer Packing Machine Automatic Electric Film Food Sealer Vacuum Packer

Complaint: Product received in a bin bag taped together, box broken and torn and taped back together. No instruction manual despite being advertised as coming with on. Product appears not new. First use following manufacturers instructions produced bad burning smell and produced smoke. Product does not work according to description- does not vacuum seal.
I expect a full refund- not only not as described but a serious safety risk.
If not refunded I will never use banggood again, and make sure none of my friends or family do also.

We Purchased Cooler on banggood which is 15000 + INR send us a damaged product which is completely worth less. later gave them all the proofs but no proper response and asking to send the product back but not taking about the refund. Sent emails multiple time but they are simply saying to send the product by spending the money but not giving answer about the refund this discussion was going on since 10-15 days. Stupid thing is they won't be on there words as mentioned while doing the shopping. I suggest every one not to purchse online on banggood. And one more thing they will rate 5 start rating before we rate them if we do a rating 1 also automatically it take 5 rating. Their are so many issues on banggood. If I keep saying means they will be somany issue.

And banggood if you are really doing the right business in a right way means resolve my problem so for the product and ticker ID "Ticket#Broken or damaged item 1362406 in order [protected]"

Links if broken cooler

1. https://youtu.be/40mYiFMZB5E
2. https://youtu.be/wMIJ6mytG54
3. https://youtu.be/xmGLkEnd51c
4. https://youtu.be/JF6DKPA6QQ8
5. https://youtu.be/G_KoWykbALg

Thanks & Regards
Narsing Rao Mettu
[protected]@gmail.com
[protected]

Ordered snow boots end of January 2019. They arrived 4 April but the wrong size had been sent.
Contacted the company where a problem number was generated and told I would be contacted within 72 hours to organise return of goods and a refund.
15 April 2019
Nothing happened, contacted company Banggood again...be patient.

23 April 2019
Still nothing company have told me to be patient again

NO! unable to get past various telephonists who keep passing me around.

Have said I will go to Trading Standards and Daily newspapers, was passed to another telephonist with"how can I help you"

Give me strength! Time to go public.

I bought three switches from BG (£49). I checked tracking and found that courier claimed to have delivered through my letterbox(not true!) BG say If track says delivered it's delivered. In the end I proved that the package could not have been put through letterbox because it would have been too big! I got statements from yodel(courier) saying that the driver had lied and that my package was lost and never received by me but the tracking could not be changed to reflect the truth. I was also charged 97 pence for shipping insurance by BG. I have sent BG all this evidence but they still claim that it's nothing to do with them and as far as they are concerned tracking says delivered so it's delivered!
Here is the pertinent information:-

Neil Frisby
6 Kings Drive
Hassocks
West Sussex
BN6 8DZ
27 March 2019
Case no: E0000141
Tracking no: JD0002249006194223
Dear Mr. Frisby
Thank you for contacting Yodel.
It is disappointing to hear that you are not in receipt of your parcel.
I would like to assure you that a full investigation has been undertaken and I can confirm that tracking number (JD0002249006194223) has not been delivered to your address and unfortunately, we have been unable to recover your parcel.
I would respectively recommend that you advise the seller that you are not in receipt of your parcel and I would suggest you use this letter as proof of non-receipt.
Please accept my apologies on behalf of Yodel.
Yours sincerely,
Joshua Tommy
J.Tommy
Customer Relations
Yodel

This is an email from Yodel in response to my request to have the Tracking info changed to reflect the truth:-

From: Social Media Escalations Gnatta
Sent: Wednesday, 27 March 2019, 15:27 PM
To: Neil Frisby
Subject: Re: Lost/stolen package JJD0002249006194223 [YODEL:4249466

Good afternoon Neil,
Thanks for getting back to us.
I understand how changing the tracking would help in this situation but I'm afraid it's impossible for us to update the tracking for a parcel we no longer have. When your seller arranged delivery with us, they did agree to certain processes and they should not be refusing to you assist you.
I've followed up with the department that should have sent you the letter but I have been advised that additional checks need to be conducted before the letter can be sent out to you. I'm really sorry about that but I was unaware of these additional checks which is why I advised the letter would be sent out yesterday.
I'll keep monitoring things on my end to ensure the letter is sent to you as soon as possible. Please accept my apologies for the continued delay in getting this matter resolved.
Kind Regards,
Joshua
Yodel Social Media Team

Here is a copy of the purchase info from PayPal showing the 97p charge for insurance:-
Paid with
VISA x-2012
You'll see "PAYPAL *BANGGOOD" on your card statement.
Send toxxxxxx
xxxxxxxxxxx
xxxxxxxx

Transaction ID
xxxxxxxxxxxxxxxxx
Seller information
Banggood Technology Co., Limited
+[protected]
http://www.banggood.com
service@banggood.com
Invoice ID
[protected]
Purchase details
Item amount£48.33
Insurance£0.97
Total£49.30

In short here is a final reply from BG to all of the evidence and information put to them and the answer to my question about the 97p shipping charge:-

From: order@banggood.com
Sent: Wednesday, April 3, 2019 7:11 AM
To: [protected]@btinternet.com
Subject: Fw: order [protected]

Dear Neil Frisby,

Thank you for your reply.

We can kindly understand how frustrated that you have not received the order.

Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged.Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.

But we are sorry that your order was delivered which we can not deal with. You can only claim to the local post. It is out of our control. We really want to help you.

For more information on this situation, please refer to the following article of our Help Center:

//www.banggood.com/Shipping-FAQ_hl70_at484

Best regards,

Seven Feng

As you can see this company is hell to deal with and incredibly arrogant in it's dealings with customers. This is only a short list of correspondence between Me and Banggood, mostly their replies are the same.

I have send on your recommendation my broken mobile phone Umidigi Z1 under Banggood 12 month warranty period for repair to China on 12 October 2018 to your agent. Parcel has been received and signed for by repairer Beichun HU, Shenzhen, China on 21 October 2018 at 16:40:44 (China Post Parcel Tracking Result for parcel LK969987662AU)
To this date I have not received my phone back. I am without a mobile phone now for six months. This is unacceptable. I am asking you for immediate replacement or refund as soon as possible

Order No.[protected]

Video of my defective product - UMIDIGI Z1 on https://youtu.be/1y2IXW9Wnvw

1st purchase on 22/01/19 order [protected], canceled. 2nd purchase 2/13/19, order [protected], canceled. Were canceled because BG did not meet the deadlines.
3rd purchase 14/02/19 order [protected], with delivery 2/27/19, and BG says end of April. Order 6201311 friend bought 2/21/19, so 7 days after my purchase, the order was sent to the address.
So I want clarification because BG does not send me my already paid product