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My home burned down on Christmas day 2009 my insurance company was Nationwide (awesome so far) unfortunately for me my mortgage is with Bank of America which means that all checks from Nationwide Insurance have to be deposited into Bank of America and all checks come from the Property Claims Department located at CA6-[protected] Country Way, Simi Valley CA 93065. Although they ARE an on-line bank they DO NOT do any transactions through on-line banking, email or anything except call or US Postal Service. I have logged in more than 24 hours of call/WAIT time, gone through hundreds of people at the call center, all of the managers are in meetings all day and would not come to the phone. They hang up on me and pretend they got disconnected. They are chock full of excuses as to why nothing has been done with the check that I sent them for $137, 500 from Nationwide Insurance on February 9th. I faxed a 13 page invoice on 3/1 for the $72, 000 and $14, 000 that I have spent from my checking account to get my house repaired and am requesting MY MONEY FROM MY INSURANCE COMPANY FOR THE REPAIR OF MY HOUSE, and they have done nothing. They think I am so stupid that I don't know they are stalling so that they can use my money and in the meantime my family is displaced, my home cannot be repaired and Nationwide has to pay my living expenses. All I am asking for is my money to fix my house and their bureaucratic system will not allow this to happen. BOA is committing insurance fraud by keeping that money and preventing me from repairing my home.
I have not sent my check into BOA to be endorsed based on these complaints. I went inside a branch on Saturday to get it endorsed and they told me that I would have to mail the check in. I told the lady that there's no way I will mail the check in based on BOA complaint track record. My check is a little over $2, 000 to have my roof fixed from hail damage. I don't want to have to deal with BOA and will currently be looking to refinance my mortgage loan. It's pretty scary that if something major were to happen to my home that they would hold my money. Everyone that has written, please come back and update.
update: I sent my check into BOA and they received it on June 08. I have yet to receive it. My check was a little over $2, 000. I went to several BOA to have them endorse the check at one of the local branches, but they said that they no longer endorse insurance claims checks and I would have to mail it into the SIMI VALLEY location. I contacted BOA claims center in CALI and asked for the status of my check and I was told that they mailed the check on June 14. I believe that is a lie because I received a mail from them dated June 14, on last Friday June 17. Anyway, I'm talking to Generations FCU and I will be refinancing my loan to rid BOA. I can't imagine my home burning down and they are sending me on this wild goose chase. By the way, I've had my loan with them for 10 years and NEVER been late one day on any payments. They have no reason to hold my check. NONE!
BOA has been holding my money hostage from the insurance company got me a check in a week. I need to repair a ceiling and kitchen from broken pipe. we are talking about $4500. Every time I call its a different answer. Idon't have the $$$ to put half down. I am the policy holder and should have check in my hand. followed what they wanted. They are all ignorant there. If I could find another mortgage co I would. Allstate give their checks to the policy holder under a threshold...BOA is Ridiculous.
Bank of America will endorse checks at the local branch. I basically threatened to pay off or refinance my mortgage rather than send the check to California. Such an incredible nightmare to deal with this company. You have to get Executive Escalations on the phone and get a supervisor to get anywhere. After a great deal of aggravation they let me go to a nearby branch where the manager endorsed the check. There was no way in hell I was letting that check out of my sight. I was told that the only reason they would do this for my case was because my credit and payment history was impeccable.
Do they keep your insurace $$$if you are current but under water on loan