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I went to belk today to find out that belk closed my charge account. I have been a customer and card holder since 1984 (When it was called leggett's).
It's been a while since I have shopped in belk but I have always been able to go to customer service and they have brought my card and information up to date and kept me as a 1984 card holder. Today, I was informed that I was dropped and could only re-apply new as of 2009 (Not 1984). I have been with the company as a responsible card holder since 1984 and I was treated like a bum that had just walked off of the street.
One of the store clerks told me since ge corp had taken over belk that alot of card holders were being dropped that had a zero balance on their account.
Belk has really gone downhill to allow this to happen to long time customers. This is the worse type of pr for this store.
All anyone needed to do was what they did before with my account, bring it up to date so that I could shop in store with my card. Because I had a zero balance on my card - I was declined on my purchases for inactivity on my card. That's a horrible way to be treated for a responsible customer that pays off her balance.
My "since 1984" belk card is still in my purse but it gives me little comfort now to shop in belk store since they have written me off.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for Belk's. I am a sales associate. I have seen that happen before. The reason that happens is due to inactivity on your account. If you do not have any activity on your card for atleast one year they will close your account. I am kind of glad because people will come in to fill out another application for credit. Sales associates at Belk's must get atleast one credit application for every twenty hours that they work in order to keep their job. Sorry for the aggravation but, this does help the sales associates that work for Belk to keep their jobs if everyone this happens to goes back into the store to open a new account. Also, if you do not want this to happen again, at some point even if you just go in to get a shirt. Put it on your card and then turn around and pay the balance on your card right there at the register. That way, you will have activity on your card and since you pay the balance right then, you won't be charged any interest:)
It is so sad that we have to be happy that our customers Belk card was closed due to inactivity and that we will get a charge application out of it.
It's for security reasons that they close your card. I agree that it should be able be reopened without having to apply and open a new account, but hey you get 15% off everything for reopening it, so sometimes it's not that bad. Just don't go a year or longer w/ out using it. a lot of companies do this now.
I’ve spoken to four different representatives about not being able to use my card online. I’ve been put on hold several times and held for half an hour. I hadn’t used my Belks card for a while as I wanted it for Christmas shopping. I’m very disappointed in Belks and their customer service. I guess I’ll just stop trying to get help and cancel my card. I’ve always loved their products and their store service in Cookeville Tennessee…
I'm a belk employee. I am also a cardholder for many stores and I still think it sucks for a cardholder to have their credit score pulled just because they were a good customer and paid their bills. This has happened to me too, at another store. I think they cancel the inactive cards because they are'nt making money off of them. They love to charge interest and late fees. It's not just Belk, It's everywhere.
Went to place an order at Belk site today on the internet but was unable to do so. Called their service department only to be told by a machine that my credit card account had been closed. It would seem that this is done when you haven’t used it in over a year with a zero balance. Well, I can do without Belk if this is the way they want to treat their customers. If this had been in their store, I would have really been embarrassed. So, I guess it is good-bye Belk.
Tried to make an order on line today and my Belk credit card kept getting declined. Was told my a machine that my account had been closed. If this had happened live in a store, I would have been modified. It would have been nice to have been notified that my account was being closed due to it not being used in a year. This is really a terrible way for a customer find this out. Well, if Belk doesn’t need me, I can certainly do without them. Good-bye, Belk. You need better communication with your customers. By the way, your store inCorbin, Kentucky, really sucks in regards to merchandise and having enough personnel to take care of their customers. Last time I was in that store, I had to walk around awhile before I could even find a clerk. The shortage of personnel doesn’t save your profits, it costs you customers.