Bell
Reviews and Complaints

Urgent request.
I get a nuisance call re Visa bill often and it's always a local number. When I call back, Bell operator says that number isn't in service.
I am over 90 and often sick in bed. These calls come at all hours and usually ring at least 16 times. The number they are using today is 613-382-1289.
I cannot keep being bothered like this and want to know what Bell Canada can do about it.
Thanks in advance,
Geraldine Chase, Seeley's Bay, [protected].

Hello. My name is Simon Tusek
Our entire family is now with Bell and we recently made big purchases and plan changes through Bell for the dual sim feature (esim feature).
These were purchased with the full intention of using them in other countries, which my wife and I are in right now until April, only to find out that this feature on the phone would not be available. This would have been valuable to know when making these new purchases, as this purchase was not required as the iPhone 6 and 7 we had worked just fine.
My son is the account holder. Scott Tusek [protected]).
My number is [protected]. My Wife and I and others were not tied to a plan, but ended up in a plan to get these new phones.
Scott informed me after his call to Bell on January 31st that there is no recourse.
The purchases are non refundable, the plans are not reversible, the feature does not work, and the out for Bell was a little disclaimer to be found online that states esim will be for new customers only.
This is a disgusting business practice to sell equipment without being upfront about features that do not work, as this was the major question asked when purchasing the phones, and doing nothing for customers who find out there equipment will not work as per the advertised features.
We are now stuck in a more expensive plan with more expensive phones that don't do what we bought them for.
The resolution being sought is for the feature to be immediately activated.
Second choice is to return to our original plans and return the phones, so we can decide on a course of action in the future if/when this feature becomes available.
Third choice is a proposal from Bell to come to a resolution.
This is a final effort on our part to retain our loyalty. I cannot be reached by phone as the esim feature does not work while I am in another country. Please contact the account holder (Scott Tusek) with any updates.

This was originally sent to CRTC:

Please provide the details of your complaint.
I've called to cancel my services on Fri Dec 14, 2018 - my TV and my home phone, because they keep over charging me each
month, the agent Yvette EZ47078 told me that my phone phone cannot be cancelled until Sunday due to some conversion to
dry loop crab, I insisted that my cancellation needed to be effective immediately and she told me that I will still be charged until
Sunday in order for the conversion to be processed, I didn't understand any of it, I requested for me to speak with the manager
and she refused, wow, I'm just blown away by this representative and were so shocked. I will never want to deal with Bell
OMG. Until I yelled and scream, you finally placed me on hold for over 20 minutes and came back to me saying that the
manager
What do you consider to be a reasonable resolution to your dispute?
is busy and that she would credit me 56 cents for the delay in cancellation, holly [censored], wasted my 20 minutes time to tell me I
would get a credit of 56 cents, very poor business process and manager didn't even come on to the phone.
I need someone from Bell to call me back with an apology and ensure that all of my services are cancelled as of Dec 14th or i
will be contacting my lawyer and sue. I need my Oct bill to be looked at as they over charged me for the services package that
was promised to me. They had increase my cost without my consent as well.
When did you become aware of the facts leading to your complaint?
2018-12-14
Billing Amount Being Disputed
How did you hear about CCTS?
consumer_group
***Additional information received on December 17, 2018 by telephone outbound***
Customer informed that he had seasonal suspension returning on October 13, 2018. When he returned, the price was not
correct, and the agent informed him that a promotion had ended. Customer wasn`t aware of any promotion. The price moved
from $103 to $190. Customer had it corrected for the November 2018 bill, but nothing was updated for the month of October
upon returning from seasonal suspension.

Tammy Hesketh (1.855.695.6080) from the executive's office contacted me on Jan 18, she said that she will be looking after this and asked what else I have problems with, I told her my internet is still slow, she made an appointment for the technicial to come on Jan 21, I took off work, waited all day and the technician called in the afternoon and left me a message that he couldn't be there and will have to reschedule for the following day, but I had other prior engagement on the 22nd, he decides to show up anyways in the afternoon, called me and told me he needs to access the home to install the HUB 3000 and remove the HUB 2000, my son let him in, he is only 16 years old, so I was not comfortable and so I took off work and came home right away. The technician was there for about an hour, he tested the speed, we received 48 mbs, but he said he cannot leave the speed at that level as it's inconsistent and he would dial it back down to 24 mbs, I didn't understand his reason but went along with it. The next day I was expecting Tammy Hesketh (1.855.695.6080) to contact me with a follow up call as she would promise but no calls from her and I had called her 5 times, left 5 messages since Jan 23 - 30, this is very frustrating as one of my room still do not have internet through ethernet nor wifi, it made it worst and on top of all that, i'm being charged for home phone which I didn't have, Tammy was going to call me to have that installed, a service which I had cancelled previously.

I had finally called the complaint's department of obusment but got a different department instead from Level 2 Senior Billings department name Caroline ID 6036900, she was helpful and told me that she will have someone contact me back saying that Tammy had moved on to a different department, wow i was shocked that there is no communication between people and department, when they leave they just leave all problems and issues behind, that's the kind of business Bell is running, seriously?

I will be reaching out to CRTC again tomorrow if I don't hear back from anyone from bell and if my problem is not resolved, i will have looking for all the credits and cancel all of my services.

Tai Chau
[protected]

How difficult is it to request communication for fiber optics in my area? I live in a rural area and am waiting patiently for information about this service. I currently have a bell mobility hub and psy 110$ a month for 10G of data. I'm an online student and need more data. Last month alone Ihad 300$ of overage costs. This is rediculous! I tried three times to find out where I can get information about this sevice. It's no wonder people leave Bell

I spoke to several customer service reps from last august through to november 2018, because that's how long it takes to get through to bell representatives that most often sound like they are foreign, and not canadian. I was assured that once I returned the receivers I would get credit for time unused jan 2017 to present. Today I spoke with the rudest customer support personnel. I hope the conversation was recorded, because I have returned the receivers and I want the credit for time unused. Approx $10/month for a total of 24 months. As i've indicated several occasions ive been a bell customer for over 20 years. I pay the exceedingly high rates for poor service because the bundles are convenient. I would gladly change to cogeco and will do so soon, because if I do not receive credit for the receivers, this will be the last straw for me with bell. Receivers were received by bell jan 16 2019 and I expect the 199.00 plus taxes each, for the charges I was given november 2018 because the receivers were not yet returned. I expect an immediate response to this issue. I also asked someone higher up than the person I spoke to today, to phone me immediately, but with bell's lack of service and integrity i'll probably be waiting a while. I'm appalled with bell canada.

R. Prosia
[protected]

Today, I received my 10th consecutive daily BELL Mobility telephone call for a credit card transaction that failed between Bell and the Credit Card Issuer at the beginning of Jan 2019. For the past 3 months, Bell Mobility has over billed my account, threatened me, tried to reverse the over-billings and never tells the CSR any of the history of the ongoing problems created by Bell's Billing Department. Threatened me by sending my contract via text. My credit card is already on file with Bell and I CANNOT trigger a payment, because Bell has placed a BLOCK on a credit card payment. I have been told 9 times that the bill will "resolve" itself on my next billing date of Jan 29 2019.

Today I called and raised a complaint that the technician stole Cogico old modem from my house after he completed the new Bell internet service which took him 6 hours to install.

No one came back to me, I should get the respond shortly as they need to call the technician who did the job, even I shared his number with the customer service agent.

my Ticket number is [protected].

On the other hand, the team was not prepared and did not have the right tools to pull the cable through the wall. I had to get some items from my house and get it done for them.

I am really disappointed from the service and very concerned about the quality of people Bell sending to people's home (stealing).

Hope issue will be resolved otherwise I am approaching the police for this incident.

The old Modem must be returned or the charges to be covered by Bell.

Customer ID 10512432ZZZ909
Ongoing billing issues and harassment since June 2018
June 2018 I cancelled my home services and two of my cell phones with Bell. Since then, I have received multiple phone calls, bills and more phone calls, while at work! regarding an outstanding bill. Cancellation fees. I was very upset my calm with the individuals who said I was required to pay this fee, since I hadn't been receiving the services; there were always internet problems. Two days I had no internet at all, when I called to have this rectified, they said it was a something wrong with the server, therefore was sending a new one. We continued to have no internet so I called again to be informed it was an issue with something on "their" end which was fixed in seconds. Two days with no internet, two teenagers in exams and a spouse with his own business is stressful. I called again and wanted all my services cancelled. Three phone calls I had to make to the customer service dept to correct the billing issues. My husband took one phone call and paid once again! I was very upset++++ I called yet again to clarify why we were paying a cancellation fee once again. Now today Dec 19th, I received yet another bill for $2.54. I have never been to collections for anything in the past. I have always paid all my bills.
I have been a Bell customer since I was 18 with my spouse, never, ever in my life had I felt so harassed, embarrassed and frustrated with a company and their services. I have two cell phones for my children with Bell and will be ex tactic when the contract is up.
I truly cannot express the how frustrated I am and saddened by my experience.

I started a new account with Bell when we moved to Magnetawan, Ontario, April of 2018. After our move, I noticed that our HD receiver was not working. When I contacted Bell they told me that the receiver was defective and as it was still under warranty, it would be replaced at no cost. When I received the new receiver the label they sent me for the return of the broken receiver was incorrect. I contacted Bell and they said they would send me out a new label to return the old receiver. Time went on and I did not receive the new label and was consequently billed for it by Bell. I contacted Bell and they told me that a new label was sent out and they did not know why I did not receive it, but to just put the old broken receiver in a box and send it back by Canada Post with a written number and label on it. I sent the receiver back by Canada Post . I took pictures of the receiver, a letter I included with the receiver in the box identifying who I was and my account number to show who should be credited for the receiver and pictures of the box itself with the label on it. The box was sent July 4, 2018 with a tracking number of [protected] and shows delivery to Bell in Mississauga on July 6, 2018. Ever since then, Bell has continued to try to charge me for this receiver despite proof that they have it on their end. Every month a waste an hour of my time, being placed on hold, while they investigate the same thing again and again. I receive threats from Bell to send me to collection and cancel my service if I don't pay and then when I call, I get promised that they will fix it and I won't hear from them again on the matter. I just received my bill yesterday and it is still showing that I owe for the receiver plus late charges on the account. Again I am told that it will be fixed, they know they have the receiver and that this has been going on since June. And it will be fixed for the next bill... the same old, same old. At this time, I feel this is harassment on the part of Bell to get paid for a receiver they told me was covered under warranty and if they bother me enough then I will pay it. If I break my contract with Bell, then I will be charged huge sums of money for early severance of that contract. I don't know what more to do. This is beyond ridiculous. It should be illegal for a company to harass a client in this way despite the fact that they have records of all my calls over the past 6 months. What do I do?

I have called more than a month ago to request a service cancellation starting my next billing cycle. I have called more than one time to make sure that my request has been processed and everytime i was assured that it is there. I have also called twice to unlock my phone and was told that it has been processed.
Now i am already outside the country and neither requests have gone through. I am trying to solve this with bell online but i have to call them long distance. Given that i dont have an unlocked phone this would be extremely inconvenient and expensive. This is not how i planned to spend my vacation.

We had Bell Fibe installed in our home Nov 2018. have nothing but problems, modem not working losing signal 20times a day, Wire hanging in tree, its spliced together, have called customer every week and still no action. They send techs how don't know Fibe, take pictures of the line hanging in the tree and tell us they need to send to supervisor. Still nothing done.Today is a bad day for outages as its windy.Line was to be buried Nov 30th and it was cancelled. All want is proper service and the problem rectified.

iPhone 8 upgrade was lost by loomis. Now it's my problem to sort out, wait, cancel and then try to have another reissued once bell receives the lost item back. This is not my problem. I paid for a phone, you shipped through your provider, they lost it, you should deal with it. A new phone should be couriered ASAP, instead I'm left waiting and now my son will have no Christmas gift. How is this customer service? This has nothing to do with the customer? Figure it out at the corporate level. I have paid for the phone in full yet I'm in limbo because of bells business practices.

Bell was working up the road from us. One minute the phone was working and next we had no dial tone. I used my friends cell to call Bell and told them that someone had been trying to call another # and kept getting us. All they could do was give me an appointment for the next day at 3-5 pm. This is not acceptable. I asked to speak to a 2nd level, they were busy on a call and would not talk to me. I asked to speak to a rep in Canada, they gave me the run around that they couldn't do that. I want my phone back today as I am expecting 2 contractors to phone me back today as I have NO heat in the house. AND I want a discount on my phone bill. Last month my phpone was out for 8 Days. Bell service had gone to crap. I am ashamed to say the I once worked for Bell.

Your trucks are parking in front of the jurvinski hospital in hamilton, ontario, taking parking spaces that cancer patients could be using. Is this how your company should be seen in the public? Is thus the way your company should be promoting itself. I'm thinking not. These people should've spoken to and made to park elsewhere.. this is what was written on Facebook
I'm sure glad that the Bell technicians have front parking every day at 699 Concession street, at the Juravinski Cancer Centre in Hamilton Ontario. The vans arrive daily before the clinic even opens at 9am. As you see in the picture the vans are all out front and cancer patients going in for blood work and treatments have to walk further and pay $20 per day to park in the parking garage, while they get it for free. The meters are free right now for Christmas, and when it was only two hours and had to pay, the technicians came out every two hours to put money in the meter. Cancer patients are limited on income as it is, and I feel parking should be free for cancer patients anyway, but parking around hospitals are a premium no matter where you go anyway. There are other options, like carpooling, park somewhere else, and get a ride by one of the other technicians, and park one van, or how about pay in the under ground parking? One van, sure but three or four? Come on! There are 3 vans in this picture right now. The security guard at the Cancer Centre said that the Bell vans are there everyday before 9am and take the front spots.

I'd like to see this shared, SHAME ON YOU BELL CANADA!
I'm going to be going soon there for treatment, I hope I wont see those trucks

So changed my phone number on MyBell cell phone Now I received a bill for $700 for the balance of my IPhone as Bell tells me I changed the contract. I could see it if I left Bell completely but I am still with them. I am a senior and having a $700 bill before Christmas is not within my budget. Asked Bell to correct this but told they couldn't do it

Actually, I bought an iPhone X with mobility including insurance plan but unfortunately, I lost my phone on Oct 20, 2018, and I tried to find but didn't get. I made a claim for requesting a replacement phone. I received an email next week after the claim in which they write to me to call on the number when I called them they said your request is denied and say No to give me a replacement phone. I am still paying for my phone insurance without having any phone. Please proceed with my complaint and take further actions for my phone otherwise I will sue the bell mobility in the court because I can't pay free to bell without any phone. I feel that bell mobility insurance people are doing frauds with me and rejecting me to give me a new phone.
Their contact number is [protected].

If you are unable to help me then cancel my bell services and insurance plan including iPhone price because I cannot pay you $125 monthly without having any phone.
Thank you

I moved from Saskatchewan to PEI. So, i had to change my contact number. I called bell mobility agent changed my cell number but did not informed me that my price plan gonna change. I had $55 premium smartphone plan with 2 GB data. The new plan was $100 1GB. So, i called bell to sort out . They verify after few days that it was agents fault. For compensation they were giving me $65 2GB BYOD Plan (a total RIP off) Since, my contract was over same month so i wanted to upgrade my phone but they will not give me any discount for that. I have been with bell for 4 years. Never paid my bill late, never ask for any credit, spread good words about bell and refer so many people to join bell. But this kind of service is extremely disappointing. This time bell not only losse me as a customer but all my friends too.

If you get an email that looks like it comes from Bell &, is asking you to up-date your billing info - - - IT'S A SCAM. The one received last week was not the first. Even though I felt it was a scam, I called the billing dept. to verify. As thought, all was okay &, the email was forwarded to Bell.

Don't get taken by the appearance of this email - - Total Garbage!

I was told that my services would provide me with TV programming more geared to my likes my watching preferences and that the internet service would be fiber optics that are much faster.
That the new building I live at was built with the fiber optics service availability.
Bell set up a date and time and the Bell Technician showed up telling me that there's no fiber optics, but then said there was when he spoke with a Bell agent on the phone. He told me that I would not get what he was ordered to install, which: is not what I was sold on Sunday Nov. 25th 2018
He did tell me that if I wanted TV that the promo will not honor the TV package she set up for me That I would have to spend much more.

At no time on Sunday did she ever mention that it would be an app download to watch tv on an ipad or my phone.

My complaint is that I have been told and sold something that does not fair with the promotion. That the whole time the Bell Rep was here in my home did not mention that there would be no real TV only an app to down load...never did she mention this to me.

The Bell Tech, guy James did however tell me that.
I am not impressed that I was mislead and that my entire experience was a scam and waste of time.

Abusive Bell Canada has no competitors in the market in lying and abusing. Customer service is the front line some how ok, but behind them is horrible darkness. Me and my friends have quiet a few human rights issues with Bell's Corporate office. One friend's long distance was escalated to Bell's Corporate office. When my friend called the Corporate Office of Bell Canada, Cherry, a Corporate Office Client Service Agent, without listening any calls regarding that escalation, or reading any notes or listening to my friend's story, she said, "You're lying." I am sure my friend didn't lie, I saw their bill, heard the story from him and his wife, how Bell Canada's long distance cheated by 1. Not giving the all info necessary on that deal 2. Over charged them by three hundred+ dollars. My friend cried, and Cherry terminated the call.

These are human rights abuses by Bell Canada's Corporate Office. He called the back, Ghani and other guys in this office even didn't pick up the phone. Matter remained unresolved. He lost money to crook and abusive Bell Canada. We promised no business with Bell Canada.

This incident took place around 2003/2004, but still we are determined not to go with Bell Canada, because we're scared of Bell's lies, abusive behavior, bad business and abuses of human rights and Canada Consumer's Issues.

And you like to get great customer service? Call Bell Canada's Technical Department, full of incompetence, and below-par customer service attitude.

And this's one of the few issues that we had with Bell Canada. Bell Canada is full of darkness. No business with abusive Bell Canada. Bell's Corporate Office didn't exercise Consumer's Canada's Rights.