Bell
Reviews and Complaints

I have to call EVERY month for some extra charge that has been added to my account EVERY month. Last month it was $112 and this month it's $60
I have to waste hours of my day every time I get a bill
Not only does this ruin my day but is also taking a toll on my mental health
Your employees are condescending, mean, and at times very sexist
I can not be expected to pay so much for your services and then deal with this every month. My worst experience was Matt (ey 98907). He was rude, condescending, did not listen to me and practically told me to shut up more than a few times.
He kept repeating the same thing and when I asked him to elaborate he either didn't reply to me or kept saying 'you don't want me to talk to when my turn comes let me know'
Horrible horrible experience
I'm going to leave bell if this happens again.

Dear concern

I am sick and tired by calling n visiting bell customer services because of alot of miscommunication n throwing customers from one department to another never ever solved my problems except for wasting my one whole day for every single month from the date of purchase bell services.
Last year august I hv taken every single service from bell and I do hv the copies of the contract they always miscommiting the things over offered services home tv, internet n home phone bundle, whatever I had signed for two years it was keep going increased every month from the date of purchase. It doesnt make a sense to me if things will going in that way so there must be no need of contract as contract means something will last for certain time period over fixed amount rather to play n fooled the customer on the name one service on 3 months promotion another on 2 months etc etc they definitively dont hv to offer the contract... for avoiding to keep paying more n more n doing fights/arguements regularly on phone or by visiting bell.. I hv decided to cancel my contract on early termination... which I did on 18th of july 2018 on ph from your shoppers world shopping mall franchises over the counter then I hv got the return request mail which I took to the same franchise with that letter or remaining every single stuff/appliance which I had at home.. packed the carton in your franchise n dropped at shopper's world mall staples store outlet for courier on 26th july 2018 tracking number [protected]... carton includes hub 3000 router n tv modem... as franchise people suggested me to pack everything in the single carton so to avoid delays I did that but again not worthy for me as I am still waiting for my final bill and whenever I called they said we didnt receive... I want to get rid of this issue asap...
Kindly look into this matter so I will be free from bell forever as even after cancel my services they send me the bill for the month of Aug which I didnt pay as I hv cancelled the services earlier in july 2018 to avoid next mnth bill n because of waiting in for final bill my cell ph [protected] bill for the mnth of July is still pending which over burdens me 
Regards 

I HAVE SENT THIS EMAIL ON 18TH AUG 2018 AT THIS EMAIL ID [protected]@bell. ca N STILL DIDNT GET ANY RESPONSE...
PLS HELP I DONT WANT TO WASTE MORE MONEY ON BELL...

We've been having issues with our PVR recording box for a while now, it pauses & then resumes playing but then jumps ahead. Spoke to a customer service representative by the name of Mac..which is debatable, she was extremely rude, constantly spoke over the top of us & was not able to help us or answer any questions & purposely disconnected with us. DISGUSTING SERVICE

I have cancelled my unwanted Bell TV service on the 13th July 2018 (order number: Q47K67W9). I have only the internet service from Bell which is $82.95 plus tax which I am supposed to be charged for. But Bell has charged me again for $41.64 for the TV service. This has happened for the second time now that Bell has been charging me for unauthorized service. I would like to escalate this issue and expect an explanation.

We had to cancel our Bell service (as of June 15, 2018) because we were moving and our new house was not ready yet. I had planned on using Bell for our new home. However, after experiencing the horrific treatment after cancelling I will go with anyone but Bell. As soon as I cancelled, Bell sends your last bill to collections and they begin to call you everyday and sometimes more than once a day. I had the last bill in my hand and I told the Bell collection person that it was not due until July 4th, and that is when it would be paid. They didn't care and wanted it paid immediately. I told them that if they wanted it immediately, then why didn't that last bill state that. Of course they had no good answer, so I had to say the same thing every day for a couple of weeks. How completely disrespectful and rude of Bell to do that when we have paid every bill with no issue. Now as it turns out, I received another statement and now Bell is showing a credit which they have not paid me. Well Bell get ready I am going to call and bug every day and multiple times a day and waste your staffs time over and over again until you pay me. Your procedures are terrible and you need to fix this, but don't worry your going to hear it from me over and over again.

A Bell service van was at lights of Murison Blvd and Sheppard Ave at approximately 7:25 ok July 30, 2018. The light changed to green however the driver didn't proceed until my husband tapped on the horn. The driver still did not move, then moved slowly while rolling his window down and saying "what the [censored] is your problem?" My husband said to him get off your texting and drive. As we approached the lights at Neilson Rd and Sheppard Ave, we were in turn lane and he was to the right of us at the res light. He rolled his window down again but I told by husband to ignore him. However he then says "[censored] you and your stupid wife". And so we snapped a picture of his plates. AB 43983.
All of this would have been just another blip in the day if he hadn't been indignant even though he was texting or on his phone at the lights. There was no need to be rude or aggressive. My husband simply tapped the horn to get him moving.
Thank you.

Hello

My name is Thejulal Balan and I am using the Number [protected]. I have a plan which is costing me $76.50 / month . I have 3gb data on my phone

This month (July), I finished my data of 3gb around 20th July and given a call to Bell mobility customer care and asked for the options of having more data for this billing cycle. She(The customer care representative) offered my 2 gb data for $10 extra during the period of 1-30th July .(Eventhough I asked for only 1 gb).
I kindly request you to listen to the conversation recorded .

Now I am getting message that my usage is above 3 gb and $50 is extra etc. I have beed using above 3gb only based on the offer I got from bell

To discuss this I called customer care thrice today and there was no noted mentioned by that representative .

I am planning to take up this matter with small claims court as I am sure there will be the recorded conversation with the company for all interaction I have with them

So please consider this as a notice from my end and take necessary action to waive my bill and compensate the time I spend with your so called representatives and take action against the concerned person

Regards
Thejulal Balan
[protected]

We have contacted bell to cancel the service on July 13, 2018 and the agent: 1822453 assured us the bill will be reduced to $85.86 and send us the 2 following transaction summary # [protected], [protected].
We already contacted Bell in June 2018 and March 2018 and all the time they promised reduction but again It is gone up.
On July 30, 2018 I called 10am Eastern time and after waiting of 10 minutes they hang up on me.
And I called the same date at 11 am and I waited for 48 minutes but no supervisor available.

In November 2017, we decided to cancel our phone and television services with Bell to reduce our monthly costs and keep only internet with them. Since then, we've had many problems with the internet service: it was inconsistent and much slower than what we were paying for. Many times, we called technical support because we had no functioning internet for days. We would spend hours on the phone with them, being transferred from one department to another and never were we able to get a reliable functional internet. On July 9 2018, they finally sent a technician who verified all the cabling and said it was impossible for us to get more than 30 Mbps. But we've been paying 83$ per month for 50 Mbps! They shouldn't offer us a speed we can't get!

On July 25th, we called Bell to cancel our internet service with them and asked costumer service to give us a compensation for the many months we had unreliable internet or no internet at all and internet much slower than the 50 Mbps we were paying for. They refused to give us any compensation for the speed because they can't guarantee any specific speed anywhere. We consider they should have sold us a lower speed and never offer us something we couldn't physically get in our area. As for the intermittent internet and the many days we had no internet at all, they said they could not give us any compensation since we were canceling our services with them. A reasonable resolution would be to receive monetary compensation for those months during which our internet was unreliable or absent completely.

Your internet sucks [censored] and when i move out of my moms im going with shaw and im letting everyone know how [censored]ty your internet is. Do something about your [censored] internet cause im.suprised anyone wants to deal with this [censored]ty internet cause i dont, im suprised my mom is even staying with your [censored]ty internet provider. Im so glad im moving out soon only reason im going off is cause i had to.make it 350 letters.

I've been trying to speak to upper management for over a week now to resolve an issue that is Bell's fault. Apparently they are too busy and told me I would be put on a list to be called back within 48 hours. I got an email to confirm that and never received a call. I have called 3 times and the same run around they give me every time of no one being able to help me.

It's very simple what I require. For them to put my Crave TV back on. They took it off without my permission. My Crave didn't have an expiry date. No one says they're qualified to make the change and the person that is won't call me back.

This is the worst customer service I've ever received. I am going to cancel my service if I don't have back today.

Here we go again. Once again I have spent over an hour on the phone trying to get my father-in-laws tv to work with no success. I am now hoping for a call tomorrow at noon to do further trouble shooting. I am told I need to call Samsung however I am not prepared to do this since this tv has worked with the Bell remote in the past with no changes.

Do you have any suggestions on why we keep losing our signal and then have to start from scratch. I don't live at this residence and my father in law is heard of hearing and has limited sight so is not able to help trouble shoot so I need to arrange my schedule to be at his home.

This has been so inconvenient.

Sincerely

Carol Ann Pagnucco
[protected]@gmail.com

So my previous package with Bell ended and they sent me a. Huge bill I call to cancel my services as my term is up and they offer me another "alright" package I agree to try it as I'm not on contract this is May 25 2018 today is July 14 2018 I have not received my new modem or my new plan they haven't changed my bill. I've. Had service calls since May 25 no one shows up no one calls. I've been on the phone trying to figure out what's going on about 6 times spent about 5 hours on hold with no change, been hung up on 3 or 4 times "accidentally". Apparently when the upgrades where made to my building for fibe my unit was missing, now I find out that's cuz the wires are messed up. I had a World Cup party scheduled they came with no warning and unannounced messed up the wires and I had no internet, couldn't have the party lost. Hundreds of dollars on catering, food snacks decorations drinks alcohol. Bell has no communication what so ever like just let me know what's going on I could have had a party else where! I'm so upset and still nothing is resolved! Now i get another date for July 20 2018 And k guarantee still nothing will be done!

I am writing this with great displeasure and agony that I have encountered dealing for my services with Bell.

I had all 4 services TV, Internet, Home phone and Cell phone with Bell.

Before I state my story, let me ask you one question:-

You are paying $73 for something since last 15 months and the price will remain the same for next 9 months as per your original commitment. You call Bell and guy mentions that he can lower your TV and save you $8. He doesn't mention any change to the Internet and you receive the next bill of $150 plus. You call back and find out that guy forgot to add the original discount and now you have to pay $114 + hst for 3 services. What will you do in this case?

Let me add more: Even the loyalty department sympathizes with you and says that nothing can be done so let's cancel the services and since the last 2 bills were $150 & $172, you will receive the credit after the final bill.(offcourse you have to call back for this)

Services got canceled, and when you call back for credit, this time the loyalty team agent blames you that "it is your fault as well as we did send email to you after making the change in June" and refuse to provide any credit. He doesn't have any answers that why Internet package was changed without my consent and why it was not communicated that total will go up.(I don't think anyone with a sound mind would pay more for the similar services even when discounts are nowhere near finishing)

Will you accept this unethical behavior?

I am being accused of not reading the email sent to me, (I have proof of undergoing Eye surgery on May 18th and I am not working since last 2 months just because of my eye surgery and I am going to prove it in court if required)

Why my package was changed without my consent and why the total was communicated as $8 less than what I am paying right now? Why was it not stated that I would be paying double now for no reason? On top of that why loyalty department agreed to my situation, offered cancellation and credit and later other agent started blaming me for not reading the email?

My request for supervisor was turned down stating no one is available?

I never wanted TV + Homephone but the services were sold to me as a package alone for that price. Internet alone was $100 but $73 with cable +internet+ TV . I never hooked up TV or Phone.

I want someone to review the recordings of my call. This is not about little extra money that I was charged. This is about unethical treatment. If it was that agent's mistake, I should have been compensated for my numerous calls while sorting this out. Instead of that, I am being accused of not reading the email but no one is owning up to the fault of the agent who made this change.

I have been on an independent plan/paying my bill since moving off my family plan in February 2011. Since then, it has still shown my mothers name and after numerous attempts from both her and I, we are still unable to get her name off the account and mine put on. I have called in various times and been told different information from each rep. This should be a very simple task.

I called in the other week and was told there was NO CHARGE to take me off my mothers account, she would just needed to CALL in and verify that she wants me off the account by answering a few security questions. Today my mother called in and was told she needs to pay $30 to take me off the account. She protested that we were told specifically there was no charge, and he raised the price and told her it was $35 now and that she needed to be patient with him.
Not only was that frustrating, he told her he could not verify her identity over the phone and said she needed to go into the store and provide 2 pieces of ID. She asked to speak to his supervisor and he wouldn't go and get anyone else.

Not only was her experience horrible with the customer service rep, mine was as well. We have been loyal to Bell for almost 15 years including my father's business accounts are through Bell.

The customer service has gone down immensely and I will not waste another 40 minutes waiting to speak to a customer rep. and being told misleading information.
Rest assured if this is not resolved, I will be submitting a more formal complaint and we will be moving the business and personal accounts elsewhere.

So, I have the Google Pixel 2XL and I've been trying so hard to work with Bell Mobility on fixing this issue because I kind of need the assistance for work purposes. I've been told that they don't know what it is and why it won't turn on. Why don't they just direct me to someone that knows? I'm not sure I want to continue with Bell services. Really bothering. I was told that Bell and Google haven't "come to an agreement" yet so it will not work. Are they ever going to come to an agreement? Every company/phone should have the Wi-Fi calling option available to them.

During installation in December, the technician hung a wire across the tree and connect it to my house, and told that someone from Bell will bury it underground once spring comes. Now, it's July, and I called so many times to ask a technician to come and fix the problem. I even have a ticket number before. However, unfortunately, every time nothing changed, the wire still hanging on the tree, and tripped me once! What if it falls and hurt someone walked by? Bell, are you talking the responsibility? Owner from a Conner townhouse, middle and telemetry school at the back! So I cancelled it. Please do not call me again unless you fixed the problems!

My first 12 months with Bell (this time) is coming to a close and I'm not sure I want to continue with them as a service provider. In order to evaluate other service providers I wanted to see what my usage history has been while I am on unlimited internet service.

I signed into my account to access the info but Bell only provides the individual User's percentage of the overall account and nowhere do they provide the overall total. I contacted Technical and Customer Support and they are consistent with saying they cannot provide the information I am looking for. I told them I can see my usage under the Statistical Tools but it doesn't provide the usage period for me to know if it's a month, year or lifetime so I know they have the info, but Bell corporate chooses to not provide this information to their customers.

I was with Rogers a few years ago and I used to check regularly my usage but now I'm not sure if I need unlimited.

My new goal is move to another company... I am tired of these big companies that don't care about their customers and I'm willing to pay a bit more to get the service I want!

Incident dates : June 26th - 29th, 2018

We called Bell to do a locate on our new property because we are building a fence. On Tuesday the 26th of June, 2018, a Bell Rep told us that someone would be out the following day to do a locate for us between 8AM - 5PM. We rented an excavator that costs $500 for 8 hours. Let me remind you that both my partner and I have full time jobs.

The following day, we went to our new property (which is 30 minutes out of town and these next few days were going to be very warm outside and we still did not have the keys to get inside the home yet). We waited outside all day for no one to call us or show up.

We called Bell the next day - we are pretty upset at this point - explaining to another Rep that no one showed up. She tells us that there was no ticket created. We say it is not her fault and we make another ticket for someone to go out the following day, the 28th of June, 2018, again she tells us between 8AM - 5PM. I told her to have someone call me an hour before they were going out to the property because I could not wait around for another whole day (because we work fulltime). We had to rent the machine AGAIN, for another $500... We are upset but figure stuff happens.

No one calls or goes out to the property on this day. Again. We call Bell this morning on 29th of June, 2018 - we are extremely upset and out $1000 now. The Bell Rep says on the phone that no one went out (thanks, we know this information). He says that he will send someone out the following day, which would mean we would have to rent the digging machine for another $500, putting us at $1500 now because of Bell... We are now still on the phone with Bell, as I write this complaint, on hold trying to get someone to go out today. We will see what happens... I am unsure what the next step will be if this cannot get someone out today. And I am unsure how to resolve the previous days, as we have paid 1000 dollars now for a machine that we have not been able to use. Extremely frustrated and disappointed with Bell services and will never use Bell in the future.

Phone number: [protected]
Order number: Q25K34G2

This complaint is about my internet service. I had called on June 21 2018 to have the cancellation of the service rescheduled to July 1 however my service has been cancelled as of June 28 leaving me with no internet.

On june 28 i spoke to multiple departments for over 1 hour and I was told there is nothing than can be done to restore my service.

This is an extreme incoveineince for me as I work remotely from home and I need internet to be able to work and due to this issue I will not be able to work.

This mistake is not acceptable and the fact that my internet service cannot be restored is appalling. I am extremely dissatisfied with this customer service and will be escalating this matter to the highest levels in the organization. It is not acceptable as this impacts my ability to work and will result in inplications on my employment.